Mexico City hotels near Monumento a Cuauhtémoc

Pros: Near the places for me

Cons: No Coffee maker on the room Lacking vanity mirror

Pros: Great location.

Cons: I had to repeatedly call maintenance as the lights in my room had a mind of their own and they would not turn off. All of the machines (treadmill, etc) in the gym did not work.

Pros: Big and very nice room

Cons: This hotel is a perfect example of how to spoil a good idea. At the hotel, no one will meet you at the entrance, except for a stern guard. Keep in mind That you will have to pay for the hotel in local currency at the hotel rate, which is 4-5 percent higher than the normal rate. On the first night, if you stay on 4-5 floors you will not be allowed to sleep from the noise that comes from the bar on the 5th floor. If by midnight , only at your request, disperse people, then you will still Wake up the noise of plates and forks at 6: 00, because Breakfast also begins on the fifth floor in the open space next to the living rooms. Exploring your room You will make a discovery - your doors have huge slits and do not close Your room completely. This design decision is just the biggest idiocy I've seen in 5 star hotels in my entire life. The stupidest thing is that on the ground floor there is an isolated restaurant where everyone could have Breakfast. But in the evening, You can understand that the restaurant on the first floor is better not to use - it does not work hood. If you ordered food there - then you'll enjoy, like all the first floors of the hotel, a disgusting stench and smell from the kitchen. It's just disgusting. Relatively restaurant-foolish semblance of gastronomic bistro. Not tasty and not interesting. The wine list is disgusting and not professional. Prices are high. Napkins from synthetics. Tea kettles without lids. Red wine is cold. Pink and white warm. The rooms have only women's Slippers and bathrobes of children's sizes. The hotel said-we are not designed for visitors of large size))) the hotel has a well-equipped and beautiful business center. But it doesn't work!!! Not even a light. This is the stupidest hotel management I've ever seen in my life! We need to fire all the staff except the cleaners and the security guard. The most incompetent people in the hotel - concierges!

Pros: Super clean. Excellent decoration and ambient . Rooms are soundproof . Nice roof top Terrace . Very good value for the price

Pros: Very comfortable and spacious room, super clean and great location.

Cons: I made reservations for a queen bed room, but got twin beds. Although I stayed in the hotel for 7 days, they did not relocate me to a queen bed room as they promissed.

Pros: Sparklingly clean, comfortable and well located

Cons: I reserved and paid for a queen bed room, but the room I reserved was not available and I was downgraded with no reimbursement of the fare difference. It is second time this happened to me at this hotel. The hotel itself is nice and very well located, but the reservation services require a lot of improvement.

Pros: Honestly? There was nothing much that I could say I liked. But I can say the bed was very comfortable and the room was big.

Cons: I don't even know where to start... It was a disaster. This hotel had 5* in the past and now they are down to 4* but actually they deserve even less. It is not enough that you hire the best architects to build a beautiful design hotel if all the staff is not trained to provide a 4* service and treats you poorly. Our main issue was with the concierge Sergio. On the 28th of December, we asked him to book for us some New Years' Eve dinner with a DJ, nothing fancy. Well, he proceeds to offer us a fine dining restaurant for 3000MXN per person. We kindly said that's not what we're looking for if he could find something else and slipped him a $20 bill. The next day: the scenario repeats, he still offers that same restaurant that we don't want and no other option. Long story short Sergio as a concierge was unable to find or book anything for us and left us with nothing to do on NYE and I had to do everything by myself because he could be bothered to do his job. Also, the hotel book in the room states the concierge is available from 7 AM to 8 PM that was never the case. And I will just list all the other issues that we had at Stara. 1) wifi - open wifi very difficult to connect, half the time didn't work 2) the room cleaning was inconsistent. We stayed for a week and on day 5 we had to call the reception to bring us some more toiletries because the maid just didn't care... 3)bedsheets were never changed even if we specifically asked for it. 4) breakfast was gross. Literally gross... sometimes there was old food or poor overall quality. 5) on day 4 after three days that is was served espresso at breakfast for free the waiter told me that I suddenly have to pay for it. 6) air conditioning- super noisy, doesn't work. 7) they take a tip 13 MXN for delivering new items in the minibar 8) there is no pen or paper in the room but don't worry they have a paper ruler 9) plastic bottle opener with which is impossible to open a bottle

Pros: The quality of service is superb and the location is perfect. Close enough to attractions, shopping, dining, but just hidden enough to be peaceful in the middle of the city.

Pros: Breakfast was fantastic, and location great!

Cons: No complaints at all!

Pros: I liked everything about the hotel, especially the staff. Kisses Indra!

Pros: Doormen are very friendly and helpful. Really nice breakfast. Spacious suite.

Cons: Tremendous noise at night coming from above upper floor which I suggest is technical (as we were staying at the last floor) made almost impossible to go asleep. Staff in the restaurant doesn’t not warn about something at additional price. Neither elevator no room keys work properly. The district is very far from points of interest and the restaurants’ area at Palenco.

Pros: Location near downtown. clean and spacious rooms. we tried food in restaurants, breakfast and dinner and none were impressive. pool was very small and spa and gym were below average. staff are friendly and Victor in concierge was very professional and friendly and helped arrange tour for us.

Cons: Tried dinner once day and did not like the quality or menu. spa is very small and pool is not impressive.

Pros: The staff is impeccable. Victor is in a class all on his own. 5 star service.

Cons: Location could be closer to better restaurants

Pros: Big rooms

Cons: A litle old

Pros: large and quiet room

Cons: Menu in the restaurant should also be available in English.

Pros: Doorman went out of his way to assist with my needs. Outstanding service, and excellent rooms too.

Pros: I like the space of the room. Also they provide small bottles of water in the room. Central position.

Cons: The room was a bit dated, especially the shower. The bed and pillows are really uncomfortable.

Pros: Friendly staff

Cons: No

Pros: Pool and jacuzzi!

Cons: Wifi connection was bad!

Pros: Excellent location, great rooms, very clean, amazing staff/customer service

Cons: n/a

Pros: Spacious rooms, good service from friendly staff, there’s a Starbucks located in the building which is a nice benefit

Cons: The pool is indoors in the basement and is really only for swimmers and kids/families. Shower faucet/plumbing was cheap

Pros: Room service was EXCELLENT and fast, it was a short 10min run to my favourite gym in San Cosme so working out everyday was easy!

Cons: Its a fantastic location and within walking distance of pretty much everything including MetroBus and Metro but the traffic noise is crazy on Reforma. However in a city of this size with so many cars - what can you do? Closing the drapes at night helped.

Pros: Liked the hotel so much we decided to check in for another 2 nights at the end of our holiday. Loved the location which is in the Reforma district which is very central to a lot of the best sights. Breakfast is excellent. Proximity to the airport is great. A 20 minute taxi ride.

Cons: Nothing to report. Thought it was a very comfortable clean hotel.

Pros: Everything was exelent . Food ,hospitality but the best of all , money can't buy , the the customers service it was amazing , made me feel at home . Thanks to all employees see you soon.

Pros: Location

Cons: My room was not what I was expecting.

Pros: The price was perfect. The staff extremely friendly and helpful. Hotel very clean, centrally located.

Cons: Not at all.

Cons: Dishonest staff, charged me multiple times to bring a friend in building. Gave no receipts. Charged again next time. Paid for 2 room occupancy on Expedia. Obviously security was pocketing the cash. Additionally, was promised a bottle of wine for being an Expedia Gold member via email. The hotel never made good on this offer. Highly reccomend you stay elsewhere.

Pros: Great location for sites of the city. Great cafeteria food was delicious and beautifully made. Staff waiter's excellent experience, well done service.

Cons: Enjoyed our stay, rooms could use updating, the lobby Dec and Jan, very cold. Felt bad for the staff working with no heat.

Pros: Very helpful staff

Pros: Location

Cons: A little old.

Cons: Everything was going well until at 1 AM on Sunday 1/22 night they lost power to the rooms, and it wasn't restored until 3AM. Phones stopped working, there was no lights in room, it was scary. You do not expect this from a top end hotel.

Cons: Room temp would not go below 77

Cons: This is the worst place to stay in mexico city the staff are very rude they dont know how to treat Guests

Pros: Location is good

Cons: Very cold, old and not properly cleaned facilities

Pros: Awesome pool. Good restaurants. Everyone at the counter spoke English. Room was very clean and comfortable. Really great location to everything. Excellent deal!

Pros: Piano bar. Rooftop swimming pool and jacuzzi Glass courtyard elevators. Clean and big rooms Great value for money.

Cons: Older 60s style hotel Buffet breakfast good but expensive

Pros: It was and good location,nice and very clean the staff was very friendly.

Pros: The location was great. Also the in-house travel agency were really brilliant and organised some tours from the hotel at excellent prices!! The roof top swimming pool was a bonus with a moment to relax and do a little sunbathing.

Cons: The breakfast buffet was ok but evening menu was generally served almost cold and average quality. Staff lovely though. Also my room was cold all the time and I had to use 2 double blankets to stay warm in bed. The aircon didn’t revert to warm so always cold unless in bed!! Maybe a portable heater for rooms when it gets cold.

Pros: The staff is friendly and helpful. The pool and jacuzzi are clean, heated, and in beautiful rooftop surroundings. That, I can recommend highly.

Cons: The hotel is a bit worn. I had to jostle my keycard in the door a lot to get it to work and the sink stopped up, initially the water was brown.

Pros: Price-value excellent location and great staff.

Pros: Excellent location, right in the middle of Reforma, very good places nearby.

Cons: Not very well maintained, the showerhead was not working well, and the safety deposit box was out of batteries.

Pros: You are near the main interest points. Free parking and WI FI. Good restaurants. Scenic views. Nice Pool.

Cons: Maybe too high building for some people. Many rooms.

Cons: My family and I were trapped in the elevator at floor 20 and it was shaking. Emergency button did not work. I has to call the front desk from my cell phone. The maintenance personal was very helpful but no one aproched is to apologize. I requested to speak to the manager and just stated that he was aware and offered a free brakefast to compensate the incident. I asked him to make sure they work on this security issue. Needless to say I am not coming back.

Pros: I am new to the Sevilla Palace. Great surprise in every way......location, staff, room, PRICE, restaurants. Good all the way around.

Cons: We stayed 3 nights. All were at the best standard.

Pros: The staff was polite

Cons: Internet connection

Pros: The staff was really friendly and helpful. Everyone made sure our stay was comforting.

Cons: The taxi service. Supposedly they had a 24 hour taxi service but when I needed a taxi for the nighttime the both nights that I stayed there, they basically said that there was none around that time. I had to use a private taxi service which was connected to the hotel but for a way higher price. I paid $900 MX pesos just to get picked up and dropped off. That bothered me and will probably not return because of that. Good hotel but please fix that issue instead of ripping off your guests.

Pros: Nothing

Cons: When i got into My room it smelled like smoke. I would have left immediatley but every where else was booked. I was not aware that the King room did not have a mini fridge or microwave. The same night i checked in I ordered extra towels and the man Who brought ONE towel rudley handed it to me and left quickly (the Door was cracked) he didn't even wait for me to completly open the Door. The next morning around 630ish 7 i called the front desk, she said the business center would be available immediatley. When My husband and one year old got there it was two outdadted computers and a printer. I asked the front desk lady her name was jacklyn to assist me with the printer because they were out of paper and she Just stood their Rolling her Eyes and when she finally decide to "help" she took the magazines My son was looking at away. Mind you this was a family/business trip. So if you are not a Mother let me tell you what happens next. NON STOP WAILING! It was Just one bad thing after another with this place.They have no room service there is no pool they literally have nothing We stayed 2 nights in January and the heater broke in the midst of it all. I was so relieve when the business part of our trip was over THIS IS NOT A FAMILY PLACE IF YOU ARE TRAVELING WITH CHILDREN SAVE YOUR MONEY GO SOME WHERE ELSE

Cons: High on price for facilities offered

Pros: Location

Cons: Grumpy staff

Pros: Thank you for all the wonderful things!! Specially his people

Pros: The bed is wonderfull, the sight of the window is very imposant, the place is perfect around.

Cons: the aircondition is quite loud, but it needed only for heating but also without heating it was ok.

Pros: The location is excellent and the room size was good.

Cons: Despite asking for a room with a city view (and paying a little more for it) we were given a 1st floor room facing a side street with a construction site. We arrived early in the morning and had to wait until 3pm for regular check in time. This is understandable, but when asked if an early check in was possible the only option we got was to pay for an entire extra night, there was no effort from the staff to accommodate us.

Pros: The place on avenida reforma

Cons: The staff

Pros: Staff is attentive and friendly, the room is clean and convenient, clean sheets & towels

Cons: Fixtures in the shower; overall weariness here and there in the room