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Value for money
Distance to city centre
|Mexico City Benito Juarez|
Distance to airport
|"Great breakfast included, comfortable bed"||(in 21 reviews)|
|"The location was perfect!"||(in 47 reviews)|
|"Spacious rooms and nice breakfast"||(in 10 reviews)|
|"Smells horrible outside the hotel therefor it comes inside."||(in 11 reviews)|
|"The elevator is a waste of time."||(in 2 reviews)|
|"Outside the property where many homeless people and it looks dangerous at night"||(in 6 reviews)|
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Malos olores alrededor al hotel
Very helpful staff, though limited English proficiency. The hotel is near a train (Metro) station, which makes it easy to get around the city for 5pesos one-way.
Being nitpicky here...the cleaning staff starts going around a little too early for my liking. I think around 8:30 or so I they go around, While I had the do-not-disturb notice on my door, I could still hear them them knocking on nearby doors since they were so close.
long term stay of good and bad
Location was exceptional. Very accessible to all kinds of public transportation, fairly safe area except the back of the hotel (from outside). It needs more lighting and have a more friendlier appearance. Bellman/security very friendly some of them very knowledgeable, and the young lady that serves the food at the breakfast buffet really knows what the customer service business is all about. She has a great smile and everything you ask for she gets for you without hesitating. One of the best things at the hotel are the security cameras on every corner of the floors. Beds were very comfortable, I guess it depends on your preferences as far as mattresses since I saw bad bed reviews from this hotel before.
Staff for the most part don't know what they are doing during check in/out.they seem lost. I'll give the front desk manager the credits for their lack of customer service and old system to run the operation. The restaurant hostess keeps telling you that you have to pay for breakfast as soon as you enter the restaurant; they say its policy to remind the guest they have to pay even if they have seen you for two weeks straight or if you have a visitor (potential client) for breakfast. (Not the best way to greet a customer), also chairs are extremely dirty. Front desk charges you for lost key cards and they question you if you ask for extra keys; when if you go to a branded hotel you can loose 100 key cards and you won't pay a penny. If you want to exchange dollars at the hotel the pay you 10 pesos per dollar when if you go outside its 16 pesos per dollar. Basically they steal from you. Bad business practice! And lastly housekeeping don't dust rooms or deep clean bathrooms.
When we arrived at the hotel, the reception person
Bathroom lights need to be fixed
With a stay at Hotel Fontan Reforma Mexico, you'll be centrally located in Mexico City, steps from Paseo de la Reforma and 7 minutes by foot from Alameda Central. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Mexico City? This hotel has facilities measuring 3767 square feet (350 square meters), including conference space. Free self parking is available onsite.
based on 903 reviews
Value for money
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Most popular landmarks
- Alameda Central 396 m
- Museo Memoria y Tolerancia 0.4 km
- Paseo de la Reforma 0.5 km
- Palace of Fine Arts 0.7 km
- Museo Biblioteca Palacio Postal 0.8 km
- Catedral Metropolitana de la Ciudad de México 1.6 km