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Mexico City car rentals

Mexico City car rentals

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Mexico City, DF, Mexico
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Mexico City, DF, Mexico

Mexico City car rental information

Pick-up location Mexico City
Rental locations 107
Airport locations 33

Mexico City car hire reviews and directory

Rated no. 1
Enterprise
enterprise
Best rated
7.3 Good (3 reviews)
5 locations in Mexico City
Enterprise
Locations in Mexico City
1056 Parroquia
+52 559 183 7719
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
Auto. Mexico-toluca 1235
+52 555 292 1166
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
Ave Paseo De La Reforma No 231
+52 555 703 2222
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
International Airport
+52 555 786 9026
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Manuel Avila Camacho No Ex1822
+52 555 393 1441
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
  • 6.0
  • 6.0
  • 6.0
  • 6.0
  • 6.0
Recent reviews
10.0 Excellent
26 Sep 2019
Pros: Great car, good value.
Cons: Insurance coverage could have been more clearly explained.
2.0 Mediocre
5 Nov 2018
Cons: I reserved the cars, and enterprise did not have the cars. They stated that the online services did not coincide with actual car availability, and didn't have any cars
10.0 Excellent
22 Oct 2019
Pros: Everyone was friendly, well mannered and very professional.
Cons: Everything was so nice, that I can not find one thing to suggest to do better.
Rated no. 2
Avis
avis
5.8 Okay (2 reviews)
9 locations in Mexico City
Avis
Locations in Mexico City
Aeropuerto Benito Juarez
+52 555 762 3262
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Avenida Juarez 70
+52 555 130 5300
Monday08:00 - 14:00
16:00 - 18:00
Tuesday08:00 - 14:00
16:00 - 18:00
Wednesday08:00 - 14:00
16:00 - 18:00
Thursday08:00 - 14:00
16:00 - 18:00
Friday08:00 - 14:00
16:00 - 18:00
Saturday08:00 - 16:00
Sunday
Campos Eliseos 185, Col Polanco, dwtn
+52 555 280 1301
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
Intercntl Htl-Av Juan Salvador Agraz #97
+52 555 592 7699
Monday08:00 - 14:00
16:00 - 18:00
Tuesday08:00 - 14:00
16:00 - 18:00
Wednesday08:00 - 14:00
16:00 - 18:00
Thursday08:00 - 14:00
16:00 - 18:00
Friday08:00 - 14:00
16:00 - 18:00
Saturday08:00 - 16:00
Sunday
Mision Hotel - San Luis Tlatilco #2
+52 555 572 1611
Monday08:00 - 14:00
16:00 - 18:00
Tuesday08:00 - 14:00
16:00 - 18:00
Wednesday08:00 - 14:00
16:00 - 18:00
Thursday08:00 - 14:00
16:00 - 18:00
Friday08:00 - 14:00
16:00 - 18:00
Saturday08:00 - 16:00
Sunday
Paseo De La Reforma 296
+52 555 511 2228
Monday07:00 - 22:30
Tuesday07:00 - 22:30
Wednesday07:00 - 22:30
Thursday07:00 - 22:30
Friday07:00 - 22:30
Saturday08:00 - 16:00
Sunday08:00 - 16:00
Radisson Hotel -Cuspides #53
+52 555 606 4211
Monday08:00 - 14:00
16:00 - 18:00
Tuesday08:00 - 14:00
16:00 - 18:00
Wednesday08:00 - 14:00
16:00 - 18:00
Thursday08:00 - 14:00
16:00 - 18:00
Friday08:00 - 14:00
16:00 - 18:00
Saturday08:00 - 16:00
Sunday
Royal Pedregal Htl- RENTAL LOCATION ONLY
+52 555 571 8376
Monday08:00 - 14:00
16:00 - 18:00
Tuesday08:00 - 14:00
16:00 - 18:00
Wednesday08:00 - 14:00
16:00 - 18:00
Thursday08:00 - 14:00
16:00 - 18:00
Friday08:00 - 14:00
16:00 - 18:00
Saturday08:00 - 16:00
Sunday
World Trade Ctr-C Montecito #38-MX
+52 559 000 4405
Monday08:00 - 14:00
16:00 - 18:00
Tuesday08:00 - 14:00
16:00 - 18:00
Wednesday08:00 - 14:00
16:00 - 18:00
Thursday08:00 - 14:00
16:00 - 18:00
Friday08:00 - 14:00
16:00 - 18:00
Saturday08:00 - 16:00
Sunday
  • 4.0
  • 6.0
  • 6.0
  • 3.3
  • 3.3
Recent reviews
7.6 Good
14 Sep 2016
Problemas el retirar
Pros: Muy buen carro, confortable, perfectas condiciones,
Cons: Altísimo costo de arrendamiento, pocas opciones de vehículos en punto de entrega, servicio entrega no muy bueno
4.0 Okay
12 Dec 2018
Rent Elsewhere
Cons: I strongly recommend against renting a car from this location. I recently rented from this location and couldn't regret it more. I'm an Avis Preferred member who frequently rents cars for both business and personal travel in the US and abroad. I've rented cars in Jordan, Turkey, South Africa, and Georgia among other countries (just to offer some perspective). I waited over an hour at this location to receive my rental, which caused me to have to cancel plans; and on my return it took another forty-five minutes, which caused my taxi fare to double in price while I waited. The act of picking up a rental should never cause a customer to have to cancel appointments. Unfortunately, this isn't the worst of it. Upon my return, the employees claimed damage to a tire -- a "bump in the rubber" to be precise. The tire was is perfect working condition; again, the tire was not flat. When inspecting the vehicle before taking possession, the employees did not mention a need to inspect the tires, even after I prompted confirmation that we had reviewed all the necessary components of the vehicle. To summarize, the employee with whom I inspected the vehicle told me we'd covered everything and it was not necessary to inspect the tires, but upon return they changed their story and claimed damage. I had fortunately purchased full insurance (which absurdly tripled the cost of the rental), so this claim is of minor detail to me at this point. But I write this review to caution others from renting here, as I suspect that the employees will invent damage in order to charge you additional fines. The entire exchange seemed very much a scam, so consider your rental carefully and if possible, go elsewhere for a car in Mexico City. A final note: Avis Customer Service, whom I called to speak with about this experience, had little to say and offered nothing in the way of remedying this experience of mine. When renting from a known company, one expects consistent experience regardless of city or country, otherwise, I'd just rent from a locally-owned company and pay less. In short, I'd recommend another rental company altogether.
Rated no. 3
Hertz
4.4 Okay (6 reviews)
17 locations in Mexico City
Hertz
Locations in Mexico City
Av Capitan Carlos Leon
0180 0709 5000
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Av Insurgentes Sur #1780
0180 0709 5000
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 15:00
Sunday
Av P De La Reforma 243 Local 5
0180 0709 5000
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
Av Patriotismo 32
0180 0709 5000
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 15:00
Sunday09:00 - 15:00
Ave.leyes De Reforma
0180 0709 5000
Monday09:00 - 14:00
16:00 - 19:00
Tuesday09:00 - 14:00
16:00 - 19:00
Wednesday09:00 - 14:00
16:00 - 19:00
Thursday09:00 - 14:00
16:00 - 19:00
Friday09:00 - 14:00
16:00 - 19:00
Saturday09:00 - 15:00
Sunday
Blvd Avila Camacho #1834
0180 0709 5000
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 15:00
Sunday08:00 - 15:00
Calz Acoxpa 438
0180 0709 5000
Monday09:00 - 14:00
16:00 - 19:00
Tuesday09:00 - 14:00
16:00 - 19:00
Wednesday09:00 - 14:00
16:00 - 19:00
Thursday09:00 - 14:00
16:00 - 19:00
Friday09:00 - 14:00
16:00 - 19:00
Saturday08:00 - 15:00
Sunday
Circuito Circunvalacion Ote
0180 0709 5000
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 15:00
Sunday
Circuito Interior Bicentenario
0180 0709 5000
Monday09:00 - 14:00
16:00 - 19:00
Tuesday09:00 - 14:00
16:00 - 19:00
Wednesday09:00 - 14:00
16:00 - 19:00
Thursday09:00 - 14:00
16:00 - 19:00
Friday09:00 - 14:00
16:00 - 19:00
Saturday09:00 - 14:00
16:00 - 19:00
Sunday09:00 - 14:00
16:00 - 19:00
Eje Central Lazaro Cardenas
0180 0709 5000
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 15:00
Sunday
Guillermo Gonzalez Camarena
0180 0709 5000
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 15:00
Sunday
Julio Verne #3
0180 0709 5000
Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday08:00 - 15:00
Sunday08:00 - 15:00
Leibnitz 100 Local 11
0180 0709 5000
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 15:00
Sunday08:00 - 15:00
Miguel Angel De Quevedo
0180 0709 5000
Monday09:00 - 14:00
16:00 - 19:00
Tuesday09:00 - 14:00
16:00 - 19:00
Wednesday09:00 - 14:00
16:00 - 19:00
Thursday09:00 - 14:00
16:00 - 19:00
Friday09:00 - 14:00
16:00 - 19:00
Saturday09:00 - 15:00
Sunday
Periferico Sur 3647
0180 0709 5000
Monday09:00 - 14:00
16:00 - 19:00
Tuesday09:00 - 14:00
16:00 - 19:00
Wednesday09:00 - 14:00
16:00 - 19:00
Thursday09:00 - 14:00
16:00 - 19:00
Friday09:00 - 14:00
16:00 - 19:00
Saturday09:00 - 15:00
Sunday
Plaza Antara
0180 0709 5000
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday09:00 - 15:00
16:00 - 18:00
Sunday09:00 - 15:00
16:00 - 18:00
Via Dr Gustavo Baz No 4001 Col
0180 0709 5000
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 15:00
Sunday
  • 3.7
  • 6.0
  • 5.3
  • 3.3
  • 3.7
Recent reviews
5.6 Okay
2 Jan 2017
False advertising
Pros: The car was ok.
Cons: Hertz staff are quite unprofessional, disrespectful and uninformed. Besides charging me almost twice as much due to out-of-the-blue fees (including "hotel fees," and a supposed sales tax of 64%, which was further taxed at the end), when I requested to talk with the manager, the sales person said he was needed at some other location, which was evidently false as I could confirm when I said I could wait. The manager refused to talk with us, notwithstanding the fact that he was there the whole time. By the time we left having paid an excess of 40 dollars, the office was crowded with upset customers who Hertz staff were ignoring.
2.4 Mediocre
11 Jan 2017
overcharged us, Terrible service, junky tiny car
Pros: The return went pretty well and shuttle left on time.
Cons: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.
10.0 Excellent
21 Jan 2017
Pros: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.
2.0 Mediocre
6 Sep 2016
No reservation found in their system
Pros: They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.
Cons: They were not able to find my reservation. So I used another company with better rates.
2.0 Mediocre
7 Jan 2017
Would not honor rental cost - poor service
Cons: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).
4.4 Okay
2 Jan 2019
No available cars
Cons: I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.
Rated no. 4
Firefly
firefly
4.1 Okay (3 reviews)
3 locations in Mexico City
Firefly
Locations in Mexico City
Av Capitan Carlos Leon Sn T2
0180 0709 5010
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Av Capitan Carlos Leon
0180 0709 5010
Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00
Av Texcococ Sn
0180 0709 5010
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 4.0
  • 4.7
  • 4.7
  • 2.7
  • 4.7
Recent reviews
8.4 Excellent
12 Nov 2018
Overall good butt...
Pros: The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easy
Cons: The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)
2.0 Mediocre
7 Jan 2019
Basically a scam
Cons: When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!
2.0 Mediocre
28 Jul 2019
Cons: After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.
Rated no. 5
Budget
3.6 Mediocre (21 reviews)
4 locations in Mexico City
Budget
Locations in Mexico City
Benito Juarez
+52 555 784 3011
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Calle 3 55 Sta Fe,zedec Sta Fe
+52 556 916 8159
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 16:00
Sunday09:00 - 16:00
Dakota 95 Col. Napoles
+52 551 107 7838
Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
Paseo De La Reforma
+52 553 000 1771
Monday07:00 - 19:30
Tuesday07:00 - 19:30
Wednesday07:00 - 19:30
Thursday07:00 - 19:30
Friday07:00 - 19:30
Saturday07:00 - 17:00
Sunday08:00 - 16:00
  • 3.5
  • 4.3
  • 4.2
  • 3.6
  • 3.2
Recent reviews
4.0 Okay
21 Aug 2017
More expensive than Kayak price
Pros: The type of car (not too small not too big)
Cons: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...
2.0 Mediocre
1 Jan 2017
Cancellation of my reservation same day.
Cons: The cancelled my reservation without any previous notification and they let me know when I was there to pick up the car. The person who I spoke with said she had no idea why? There was not even an apology. Worst service ever!
9.6 Excellent
24 Apr 2017
Budget Car Rental overall great experience
Pros: The price was great and the service was very good
Cons: We had a major problem in that they did not have our reservation. Apparently there is a lag time of 24hrs. between Kayak and Budget receiving the reservation. We made the reservation approximately 12 hrs before we were to get the car, when we arrived, they said they did not have our reservation and that it happened with all 3rd parties like kayak, orbitz, expedia, etc. So we had to wait until the next day to get the car which caused some inconvenience because we had to spend on taxis. The next day the reservation came in and everything was fine after that.
4.4 Okay
9 May 2017
WORST car rental experience ever
Pros: The car itself worked fine.
Cons: The entire customer service experience was a complete disaster: - Upon arrival at the airport, we waited for 45 minutes for the shuttle to the Budget rental location and it was unclear how much longer it would take, so we ended up taking a taxi to Budget rental location. - Called ahead to reserve a car seat rental, then arrived and were told there were no car seats. Customer service rep spent the time excusing himself from guilt instead of trying to resolve the situation somehow. - When returning the car, they could not find the credit card deposit hold transaction paperwork. After waiting for 30 minutes, we decided to leave (to avoid missing our flight) and instead I have to cancel the entire transaction on my credit card to avoid being charged $500 deposit.
2.0 Mediocre
4 Jul 2017
Poor management and customer service
Pros: Worst experience
Cons: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great
2.0 Mediocre
23 Jul 2017
The Rent a car didn't give me the car...
Cons: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.
2.0 Mediocre
30 Jul 2017
Horrible
Pros: Nothing
Cons: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.
2.0 Mediocre
31 Dec 2017
Beware: unable to get car, still fighting refund
Pros: .
Cons: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.
2.0 Mediocre
7 Nov 2018
Bad
Pros: Non
Cons: The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce
3.2 Mediocre
3 Jan 2019
beware of upselling
Cons: - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money
Rated no. 6
Europcar
3.6 Mediocre (9 reviews)
3 locations in Mexico City
Europcar
Locations in Mexico City
Av.paseo De La Reforma 208 Local A
+52 555 533 7161
Benito Juarez International Apt
+52 555 786 8264
Guillermo Gonzalez Camarena 1205
+52 555 161 2721
  • 3.2
  • 3.6
  • 3.6
  • 3.4
  • 3.2
Recent reviews
2.0 Mediocre
24 Oct 2016
Reservation, but no car available
Cons: The europcar office in mexico City Reforma 208 was supposed to be open at 9, the guy arrived at 10. Calling the help desk four times as twice not answered, at 9.15 they said the person would arrive in 10 minute. No further answers as the guy did not arrive in 10 minutes. Once he arrived he was surprised that there is a reservation, anyway he said there is no car.
4.8 Okay
25 Nov 2019
Cons: It took a while to convince the overzealous agent to accept my credit card's CDW. He would just not acquiesce that Mexico City is indeed covered under worldwide CDW. Dropping off was quite hard to find where exactly to drive at the airport because there are no signs anywhere. The car could've had an electronic lock.
6.8 Good
23 Jan 2017
Price matters
Pros: It was mostly a pretty easy experience.
Cons: Cost more than expected and advertised. Kayak did not have the relevant insurance information available at the time of booking, which is the cause for the inflated price in person.
2.0 Mediocre
1 Jan 2018
Worst mistake of my trip
Pros: Never having to deal with europcar ever again again
Cons: I was given a car with damaged wheels that I then had to pay for after I got a flat tire of 5 miles of driving. They claimed I damaged the rims and requested pictures to prove otherwise. Who has ever taken apart the car wheels when renting a car to photograph a rim. I would rather break my foot with a hammer and walk on broken glass for miles than ever do car rentals with Europcar ever again. This was simply a scam.
2.0 Mediocre
2 Jan 2018
Cons: outrageous price trying to sell the insurance bad...bad ...baddd
6.4 Good
3 Jan 2018
Pros: The rental price
Cons: The insurance price too much
4.0 Okay
3 Jan 2018
Cons: I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.
2.0 Mediocre
12 Mar 2018
Cons: Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher
2.0 Mediocre
3 May 2018
Cons: Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible
Rated no. 7
Payless
3.4 Mediocre (9 reviews)
5 locations in Mexico City
Payless
Locations in Mexico City
1830 Manuel Avila Camacho Blvd
+52 555 562 1703
Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
Atenas #40 Pbl-2 Col Juarez
+52 553 000 1771
Monday07:00 - 19:30
Tuesday07:00 - 19:30
Wednesday07:00 - 19:30
Thursday07:00 - 19:30
Friday07:00 - 19:30
Saturday07:00 - 17:00
Sunday08:00 - 16:00
Av Capitan Carlos Leon
+52 555 784 3011
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Calle 3 #55, Santa Fe
+52 555 292 7934
Monday07:00 - 17:00
Tuesday07:00 - 17:00
Wednesday07:00 - 17:00
Thursday07:00 - 17:00
Friday07:00 - 17:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
Dakota 95 Col. Napoles
+52 551 107 7838
Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
  • 2.7
  • 4.0
  • 3.6
  • 2.7
  • 2.7
Recent reviews
5.2 Okay
10 Jan 2017
They would not take the rate that I got online
Pros: The car was clean.
Cons: The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.
2.0 Mediocre
25 Dec 2016
They denied our booking
Pros: They did not honor our booking
2.0 Mediocre
30 Dec 2016
Pros: Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammers
Cons: Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.
3.6 Mediocre
1 Jan 2017
Terrible experience in Mexico City
Pros: Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)
Cons: No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.
8.0 Excellent
1 Jan 2017
Great car for travel
Pros: Great car and deals
2.0 Mediocre
7 Jan 2017
Bad service and liars
Pros: Nothing bad service
Cons: They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the car
4.0 Okay
9 Jan 2017
Do not use Payless in Mexico City!!!
Cons: The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.
2.0 Mediocre
17 Jan 2017
No phone number
Pros: N/A
Cons: Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.
2.0 Mediocre
10 Aug 2017
Terrible and bad
Pros: Nothing because I didn't rented the car
Cons: They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!
Rated no. 8
Thrifty
3.4 Mediocre (27 reviews)
3 locations in Mexico City
Thrifty
Locations in Mexico City
Av Capitan Carlos Leon
0180 0021 2277
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Ave. Paseo De La Reforma # 322
+52 555 207 1100
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 14:00
Sunday
Campos Eliseos 218
+52 555 786 8268
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 14:00
Sunday
  • 3.2
  • 3.9
  • 3.2
  • 3.8
  • 3.2
Recent reviews
2.0 Mediocre
5 Jan 2017
Car not available
Cons: Despite my reservation, the car was not available at the time requested. I was asked to go back 2 hours later but the car was still not available. I was asked to return the following day, but nothing changed. I rented a car directly with another provider at a much higher price. Furthermore I had to pay the hotel night that was not planned.
2.0 Mediocre
5 Feb 2018
Hidden insurance that they forced us to buy and said was mandatory
Pros: Nothing
Cons: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!
2.8 Mediocre
17 Jul 2016
Cons: I got a price online for my rented car in Mexico, but when I arrived to pike the car the price was increased about 200%.... was an horrible experience!... I rented the car because I didn't have an option (I arrived at midnight with my 6 years son)...the car was instead $200 $650!!!!.... plus the car was old with mechanical problems!...
10.0 Excellent
9 Nov 2016
Pros: Friendly, reliable service.
5.2 Okay
13 Nov 2016
Pros: Decent customer service. No hardsale on the insurance.
Cons: Cars need maintenance, repair, reconditioning. Rented a Jetta, wipers didn't work, breaks were worn, and only 1 speaker worked. Went back to switch it out- had to pay for an upgrade- was given an avengers and center console was broken and ac/heat didn't work.
8.0 Excellent
29 Nov 2016
I
Pros: Service was really good. CS was very helpful and courteous.
Cons: Had two incidents with car brakes. Was unable to stop the car twice. There was and issue with the speedometer too.
2.0 Mediocre
27 Dec 2016
Horrible Customer service
Pros: Absolutely nothing very disappointed at this Company
Cons: From start when we arrived at their office there was no one there we had to wait about 20 mins for someone to show up then the lady I formed us they didn't have the car category we reserved and either automatic only a smaller car and stick, they told us nothing they could do about it and even told us if we didn't like we could go somewhere else. Very poor options of insurance either a premium or a less premium option they still ran about 250 dls for 4 days both. Car was I'm very poor condition, dirty in the inside and out side specially the inside, half a tank of gas gas provided, brakes didn't work well, made funny noises every time we stopped, AC wasn't working. Very poor experience in general won't ever rent a car here
2.0 Mediocre
27 Dec 2016
Renting in Mexico City airport
Cons: They never honor the price you get in the states
2.0 Mediocre
28 Dec 2016
terrible service
Cons: Reservation was not honored, I had to search another rental because of them not providing the promised vehicle, Thrifty as well as priceline were not able to fix this issue I won't be considering kayak or thrifty for any future travel plans.
4.8 Okay
30 Dec 2016
Pros: I was told by a couple of different people that they didn't have the car I was looking for because they had rented it out to someone else even though I had rented it online weeks before. I was then told that online reservations don't really mean anything for international rentals. When I tried to work with them to ensure that I was going to get the 12 passenger van that I had rented I had to beg and go back and forth with them. I was threatened and told that I wouldn't get the car I wanted if I didn't get there at a certain time (way before my original reservation). I was finally told that they would make an exception and make sure I got my car when I arrived. When I arrived, since there was a different desk worker I had to go through the same thing over again, telling me that they didn't have anymore available. I felt that they were being dishonest and played me, they also ended up charging me more than the original cost online.
Cons: I was told by a couple of different people that they didn't have the car I was looking for because they had rented it out to someone else even though I had rented it online weeks before. I was then told that online reservations don't really mean anything for international rentals. When I tried to work with them to ensure that I was going to get the 12 passenger van that I had rented I had to beg and go back and forth with them. I was threatened and told that I wouldn't get the car I wanted if I didn't get there at a certain time (way before my original reservation). I was finally told that they would make an exception and make sure I got my car when I arrived. When I arrived, since there was a different desk worker I had to go through the same thing over again, telling me that they didn't have anymore available. I felt that they were being dishonest and played me, they also ended up charging me more than the original cost online.
Rated no. 9
National
3.1 Mediocre (19 reviews)
5 locations in Mexico City
National
Locations in Mexico City
Autopista Mexico-toluca #1235
+52 555 292 1166
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
Ave. Paseo De La Reforma 231
+52 555 703 2222
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
International Airport
+52 555 786 9026
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Manuel Avila Camacho 1822
+52 555 393 1441
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
Parroquia 1056, Col Santa Cruz
+52 559 183 7719
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
  • 2.8
  • 3.8
  • 3.6
  • 3.0
  • 2.5
Recent reviews
4.4 Okay
12 Dec 2016
Poor Quality of GM Suburban SUV
Pros: Spacious
Cons: Roof Rack is breaking in piece while driving. Rear side panel pops out because not properly installed. Plastic trim in vehicle breaking. Lots of noises in vehicle. National needs to perform complete inspection before car is rented and validate that is safe to rent.
4.0 Okay
15 Apr 2019
Cons: They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never opened
2.0 Mediocre
27 Sep 2016
Cons: There was no car available when we we went to collect it with our confirmation number. Terrible service and arrangements with Kayakand National.
2.0 Mediocre
22 Dec 2016
They Don't Give A $&@!
Pros: Nada.
Cons: I arrived an hour later than my scheduled booking. They told me they had already rented my car to someone else. Doesn't matter if you are a Club member, they will treat you like garbage and do it with satisfaction. A la verga National DF!!
2.0 Mediocre
6 Jan 2017
Our confirmation was not accepted
Pros: I liked how easy it was to book.
Cons: Even though we had a confirmation number for our reservation that National Car rental branch we reserved it at didn't have it in their system and wouldn't honor our reservation. They first told us that had no cars for us. This was after we checkout of our hotel and had a taxi drop us off at the rental site expecting to get in our car. Later they told us they could get us a VW Passat but it was going to be 4x the price we booked so we said no thank you. It was very frustrating. When you receive a confirmation for a reservation you expect them to honor it. I will not be using this service again.
10.0 Excellent
3 Aug 2019
Pros: Miguel and Diana were very friendly and hekofuy
Cons: Everything was super
2.0 Mediocre
31 Aug 2016
bad service
Pros: very poor service man who greeted us at the airport terminal Mexico City, we finally decided to hire another company. The worst service I've had in life.
5.6 Okay
5 Dec 2016
Staff was great, car was clean, price was not what
Pros: Car was good, staff was helpful, place was clean.
Cons: Price rented from National, which wasn't my cheapest option but i chose it based on reliability and expectation that it didn't have "hidden fees", was not what i ended up paying by a longshot. The car was $7/day and I expected tax and such to raise it up to $10 per day. I ended up paying $177 vs the $50 i was expecting to. Mandatory 3rd party insurance and other fees, i truly don't understand how the price tripled and more!
2.0 Mediocre
27 Dec 2016
Total scam
Pros: We arrived a few hours late and our reservation was not held. We were offered to rebook a new reservation at 10x the price. This is a total scam to get customers to the counter and then take advantage of them. I will never rent with National again in the US, Mexico or anywhere else.
4.4 Okay
13 Feb 2017
Rip Off!!! Use another car rental company
Pros: The vehicle was clean.
Cons: I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.
Rated no. 10
Advantage
advantage
3.1 Mediocre (3 reviews)
1 location in Mexico City
Advantage
Locations in Mexico City
Mexico City Int`l A/P Europcar Europcar Int`l Arrivals Hall
+52 961 153 6098
Monday08:00 - 22:00
Tuesday08:00 - 22:00
Wednesday08:00 - 22:00
Thursday08:00 - 22:00
Friday08:00 - 22:00
Saturday08:00 - 22:00
Sunday08:00 - 22:00
  • 2.0
  • 3.6
  • 3.6
  • 2.0
  • 2.0
Recent reviews
2.0 Mediocre
13 Jan 2019
TERRIBLE LYING CHEATING STEALING COMPANY
Pros: Nothing
Cons: I rent cars in Mexico 5-6 times a year so I know how it works. They advertise $5 a day and then when you get there they tell you that you need to purchase mandatory insurance. The mandatory minimum insurance should be roughly $20 a day. When we got to this sh*thole, they tried to charge me $45 a day for insurance and said that was the cheapest they could provide. After arguing for 10 minutes and then threatening to leave and get a car somewhere else the rude and incompetent worker magically was able to “find” a special discount to give me to bring the costs down by over 30%. It was still more than what it should’ve cost, and much more than National usually charges but we had no choice since it was so early in the morning and we had to pick my parents up who had just flown in to visit. I’ll never rent from this terrible company again.
5.2 Okay
18 Jul 2019
Pros: Car was clean and almost new.
Cons: You must consider the price listed in the page is not real, you must pay an expensive insurance, that in my case I was forced to take it, else I would not get the car. Never buy the insurance provided by Alliance, as that was not accepted by the company. Totally disappointed.
2.0 Mediocre
23 Sep 2019
Pros: Nothing
Cons: They are cheering with the prices
Rated no. 11
Alamo
3.0 Mediocre (16 reviews)
7 locations in Mexico City
Alamo
Locations in Mexico City
Ave Patriotismo 69
+52 522 614 0096
Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
Domestic Arrival Terminal 2
Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00
International Arrivals
Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00
International Arrivalsterminal
Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00
Javier Barros Sierra 540
Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
Mexico Intl Airport Av Capitan
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Paseo De La Reforma 325
+52 555 207 5541
Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
  • 2.7
  • 3.4
  • 3.2
  • 2.6
  • 2.9
Recent reviews
2.0 Mediocre
4 Jun 2017
They gave our car away
Pros: Nothing the reservation wasn't worth it.
Cons: The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.
2.0 Mediocre
14 Jul 2017
Cons: I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.
3.2 Mediocre
8 Jun 2019
Pros: Nothing
Cons: Customer service
2.0 Mediocre
8 Mar 2018
My reservation was denied once at the airport...
Pros: Booth right inside airport.
Cons: They got rid of my reservation and I still found a charge for $560 something dollars ...when in the end I ended up getting a rental with enterprise. Why would they charge me anything.....
2.0 Mediocre
30 Aug 2016
Grace
Pros: Easy to book a car rental
Cons: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy
2.0 Mediocre
26 Mar 2019
Pros: Nothing
Cons: If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.
2.0 Mediocre
30 Oct 2018
Definitely not premium category!!!
Pros: Nothing really. Friendliness of the guy at the counter? Maybe?
Cons: I reserved a “Ford Taurus or similar” and instead when I got there what they had was a VW Jetta. And yep, for the same price as the premium category. Had to cancel my reservation and get a new one at a lower category.
4.8 Okay
16 Jan 2019
Pros: The staff was courteous
Cons: The reservation did not came up in their system, even when I was able to find it on the Alamo web portal. Only after calling their corporate service center they activated the reservation. Then the clerk told me at least 1 hour for bringing a car from another location. Really slow nasty process.
3.2 Mediocre
19 Jun 2019
Pros: n/a
Cons: we had a reso and overcharged at pickup. did not have the vehicle or class of vehicle we reserved. car was damaged and not in great shape.
2.0 Mediocre
2 Jul 2019
Pros: They would not rent me the car.
Cons: Receiving a car.
Rated no. 12
Ace
2.9 Mediocre (12 reviews)
3 locations in Mexico City
Ace
Locations in Mexico City
Atenas 44
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00
Guillermo González Camarena
+52 555 291 8872
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 14:00
Sunday09:00 - 14:00
Terminal 1 Sala E1 Local 19-A
+52 334 170 8243
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 3.2
  • 3.2
  • 3.2
  • 2.3
  • 2.8
Recent reviews
2.0 Mediocre
2 May 2018
Bad service and van had several issues
Pros: Nothing
Cons: Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk
2.0 Mediocre
10 Jan 2019
Lies
Cons: There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time
9.2 Excellent
21 Nov 2016
Overall the rental was smooth.
Pros: They were friendly, efficient and helpful. Communiation was never an issue.
Cons: We should have taken note of the address to drop the vehicle off. I assumed that the address would be written somewhere on the paperwork and it was a pretty big stress relocating the office after ten days of travel. Mexico City can be pretty stressful to navigate, especially if you have a flight to catch.
2.0 Mediocre
7 Jan 2017
Price not what I expected. Did not have car I rese
Cons: They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.
4.8 Okay
7 Aug 2017
Hard to find ACE (no signage). Insurance costs in Mexico are a killer!
Pros: We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.
Cons: We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.
2.0 Mediocre
21 Oct 2017
Horrible
Pros: The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.
2.0 Mediocre
19 Feb 2018
Bait and Switch!!!!
Pros: Nothing. They didn't have the car I rented available.
Cons: They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.
3.2 Mediocre
20 Feb 2018
Horrible pickup experience
Pros: N/A
Cons: I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company
2.0 Mediocre
14 Mar 2018
Pros: Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.
2.0 Mediocre
28 May 2018
Gave away my vehicle
Cons: I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.
Rated no. 13
Dollar
2.9 Mediocre (12 reviews)
2 locations in Mexico City
Dollar
Locations in Mexico City
Av Capitan Carlos Leon
0180 0365 1111
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Dinamarca #62
+52 555 546 6727
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 18:30
Sunday
  • 2.9
  • 4.2
  • 3.1
  • 2.5
  • 2.3
Recent reviews
2.0 Mediocre
9 Jan 2017
arrived with no car waiting for us
Pros: nothing.. we got there and were told nope zero cars available
Cons: yep you guessed it you gave our car to someone else so when we arrived there were no available cars, even tho we reserved a vihicle well in advance. thanks for that
4.8 Okay
12 Sep 2016
insurance too expensive!
Cons: They require tremendous amount of insurance to rent a car in Mexico City.
2.0 Mediocre
23 Oct 2016
Very bad when I arrived to Mexico City airport Dol
Pros: Nothing just the worst experience finding a transportation at f my self!!!!
Cons: I can believe it that happened!
2.0 Mediocre
17 Dec 2016
Cons: Rates were not what the really charged. Insurance charges made it much more expensive.
4.4 Okay
31 Dec 2016
Held hostage by Car Rental agency
Pros: Holiday travel: After waiting 3 hours for my car I finally got to the Dollar Rental agency and was told I had to buy their additional insurance package that multiplied my rental cost by 3. I told the agent I would only prefer the minimal liability that was included in the original offer because I had my own additional coverage from home. He said that was not an option and I had to buy his package. With precious vacation time running out and limited availability from other rental companies I was in no position to consider any other car. So I paid the ransom and drove away completely frustrated.
4.8 Okay
15 Apr 2017
Cancelled a lot different price when try to pick up the car
Pros: The online way to get a car
Cons: They try to charge $5000 for drop off in a different city not mentioned online
2.0 Mediocre
25 Jul 2017
The worst experience ever
Cons: I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.
2.0 Mediocre
26 Nov 2017
Cons: I will never use company again
2.0 Mediocre
4 Mar 2018
Bed experience 3 time more money. I went euro rentals end rent there
Pros: For 3 times less then dollar
Cons: None
3.6 Mediocre
4 Apr 2018
2.5 hours to get a car
Pros: Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with me
Cons: They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues
Rated no. 14
E-Z Rent-A-Car
2.4 Mediocre (3 reviews)
1 location in Mexico City
E-Z Rent-A-Car
Locations in Mexico City
Mexico City International Airport
+52 551 560 0089
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 2.0
  • 2.7
  • 2.7
  • 2.0
  • 2.7
Recent reviews
3.2 Mediocre
28 Nov 2016
They don't care about you.
Pros: It was a car.
Cons: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.
2.0 Mediocre
15 Apr 2017
Cons: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.
2.0 Mediocre
23 Apr 2019
Pros: NOTHING. My experience was horrible
Cons: Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency
Rated no. 15
Economy Rent a Car
economy
2.0 Mediocre (1 review)
2 locations in Mexico City
Economy Rent a Car
Locations in Mexico City
Av. Sonora casi esq. Texcoco Col. Peñón de los Baños Del
+52 998 253 6112
Dinamarca 62 Col. Juarez (Zona Rosa) Del. Cuathemoc
+52 998 253 6112
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Mediocre
28 Mar 2017
Terrible car rental company
Pros: Nothing
Cons: They lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?
Rated no. 16
GREEN MOTION
greenmotion
2.0 Mediocre (1 review)
5 locations in Mexico City
GREEN MOTION
Locations in Mexico City
443, Sur 103
Calle Juan Guillermo Villasana # 123
Interior Hotel Sheraton
Mexico City Benito Juarez Intl Airport - Terminal 2 Ambulatorio planta baja Entre puertas 3 y 4 local all-35
Mexico Reforma C Atenas No44 Col Juarez
+52 555 291 8872
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Mediocre
20 Sep 2019
Cons: No car available, still not refunded. Inadmissible. When I contacted green motion they told me that I had to see directly with you because they did not have my credit card.
Sunnycars
sunnycars
14 locations in Mexico City
Sunnycars
Locations in Mexico City
Av 602 /Col San Juan de Aragon
Av Patriotismo Number 32
Av. Sonora Car Rentals Area
Ave. Paseo de la Reforma # 325
Aviacion Civil # sin numero
Boulevard Avila Camacho 1834
Calzada Acoxpa No 438
Col. Oxtopulco Deleg. Coyoacan
Guillermo Gonzalez Camarena,1205
International arrvial hall
Javier Barros Sierra 540
Mariano Escobedo 700
Montesitos #38
Paseo de la Reforma 208 local A
MEXRENTACAR
mexrentacar
4 locations in Mexico City
MEXRENTACAR
Locations in Mexico City
11 de Abril 304. Escandón I Secc, Ciudad de México
+52 334 170 8243
AICM Terminal 1, Gate 2 y 8.
+52 334 170 8243
Calle 2 Sn
+52 334 170 8243
Calle Florencia 36.
+52 334 170 8243
Sixt
sixtrentacar
4 locations in Mexico City
Sixt
Locations in Mexico City
AV. Capitan Carlos Leon, AICM
+52 552 599 1221
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Av Paseo de la Reforma 1
+52 555 546 5003
Monday08:00 - 13:00
15:00 - 18:00
Tuesday08:00 - 13:00
15:00 - 18:00
Wednesday08:00 - 13:00
15:00 - 18:00
Thursday08:00 - 13:00
15:00 - 18:00
Friday08:00 - 13:00
15:00 - 18:00
Saturday08:00 - 16:00
Sunday
Av. Capitan Carlos de León
+52 554 313 1478
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Ave Santa Fe 170
+52 555 292 0609
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday
Sunday
America Car Rental
americacarrental
3 locations in Mexico City
America Car Rental
Locations in Mexico City
Calle Dinamarca No 62. Col. Juárez - Zona Rosa (Entre Marsella y Liverpool)
+52 998 253 6112
Direccion Av. Sonora casi esquina Texcoco Colonia Peñón de los Baños, Delegación V. Carranza, CDMX
+52 998 253 6112
Sinaloa 31 Col. Peñon de los Baños Int Hotel Courtyard Marriot
+52 551 560 0089
keddy by Europcar
keddy
2 locations in Mexico City
keddy by Europcar
Locations in Mexico City
Av.Paseo De La Reforma 208 Local A- Colonia Juarez,Delegacion Cuauhtemo
Benito Juarez International Apt- International Arrival Hall
Arrent Car Rental
arrentcarrental
1 location in Mexico City
Arrent Car Rental
Locations in Mexico City
Circuito Bicentenario Esquina Juan Escutia Colonia Condesa
+52 555 256 5935
NU Car
nucar
1 location in Mexico City
NU Car
Locations in Mexico City
Benito Juarex Intl Airport Mexico D.F. 
+52 551 560 0087
Monday07:30 - 20:00
Tuesday07:30 - 20:00
Wednesday07:30 - 20:00
Thursday07:30 - 20:00
Friday07:30 - 20:00
Saturday07:30 - 20:00
Sunday07:30 - 20:00
Rhodium
rhodium
1 location in Mexico City
Rhodium
Locations in Mexico City
Benito Juárez International Airport
Monday00:01 - 23:59
Tuesday00:01 - 23:59
Wednesday00:01 - 23:59
Thursday00:01 - 23:59
Friday00:01 - 23:59
Saturday00:01 - 23:59
Sunday
Right Cars
rightcars
1 location in Mexico City
Right Cars
Locations in Mexico City
Mexico City International Airport
147 travellers who rented a car in Mexico City gave the car agency they used an average rating of 3.4

Car rental locations in or near Mexico City

Good to know

Most popular car type Intermediate

When to book a rental car in Mexico City

Average daily price per month
Car hire prices as pick-up date approaches
-1 day
-2 days

Top tips for renting a car in Mexico City

  • Mexico City has a lot to offer -- and what better way to explore it all than with a hire car? Discover the beauty of nature many of the surrounding nature parks have on display, or venture out into adjoining areas without worrying about train timetables or delayed public transport. As hire cars are also pretty affordable, it is, in most cases, cheaper to drive around than to take public buses and trains.
  • Benefit from the many car hire agencies located at Mexico International Airport such as Avis, Europcar, or Hertz. The car hire desks can be found at Terminal 1, even though Terminal 2 also has some service desks available and a shuttle bus operates between the two terminals.
  • Driving in Mexico City can be overwhelming at first, but if taking their time and driving carefully and attentively, drivers will get used to it quickly. Adhering to the lane lines is not as clear as in many US cities and cars may cut into your lane suddenly and without a turn signal, so driving defensively and slowly is important.
  • Avoid Mexico City’s rush hour, as traffic here is among the worst in the country during peak times. Morning rush hour is between 6 and 9 PM and in the evening from 6 to 9 PM, so try driving to your destination outside these times. Driving at night is also not advisable in the city because it can be dangerous, especially in specific areas like Tepito or Doctores. Keep to the main roads when driving, during the day and at night, especially when you are alone in the car.
  • Book your rental car in Mexico City at least 1 day before your trip in order to get a below-average price

FAQs about renting a car in Mexico City

What is the most popular rental car in Mexico City?

Intermediate (Class Intermediate car or similar) is the most frequently booked rental car type in Mexico City.

What is the best rental car company in Mexico City?

Based on ratings and reviews from real users on KAYAK, the best car rental companies in Mexico City are Alamo (8.7, 6506 reviews), Budget (7.4, 4204 reviews), and Hertz (7.4, 3839 reviews).

How can I find car rentals near me in Mexico City?

Take a look at our extensive car rental location map to find the best rental cars near you.

How much does a Intermediate car rental cost in Mexico City?

A Intermediate car rental in Mexico City costs $43 per day, on average.

What type of car is recommended for driving in Mexico City?

There are no special requirements for driving in Mexico, but a compact car is always a sensible choice in a big city. Even more importantly, make sure that the hire car is properly insured and take notes (or photos) of any scratches on the car in advance to prove it was not your fault upon returning it, should claims be made.

What's the speed limit in Mexico City?

Mexico City allows only 10 kph (6 mph) in residential and pedestrian areas, 60 to 80 kph (37-50 mph) in urban, non-residential areas, and up to 110 kph (68 mph) on freeways. Always check the posted speed limit and adhere to it, as police are specifically looking out for tourists breaking the road regulations.

How are gas prices in Mexico City?

To get a hire car refilled, travelers should expect to pay the average price of 19 Mexican Pesos per liter, which is $0.94 per ¼ gallon. Petrolstations in Mexico City are full service, so you do not even need to pump your own gas. Have cash ready as some stations do not accept cards, and, should you pay with credit card, always demand a receipt.

Where are the best places to park in Mexico City?

Finding a parking space in Mexico City can be a hassle, and street parking may invite people to break open the car, especially if there are visible valuables in it. The safest option is to park at a parking lot or garage like EZ Parking in Roma Norte, BDI Estacionamiento Público in Polanco, or Smart Parking in Las Lomas. Ideally, opt for a hotel with a parking space included.

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