Good to know
|Distance to city centre||13.3 km|
|Distance to airport||9.8 km|
|"The rooms were beautiful, the food and drinks were excellent"||(in 6 reviews)|
|"Very very hospitable and friendly staff."||(in 9 reviews)|
|"Staff was excellent!"||(in 9 reviews)|
|"Probably, some soundproof could be added to the rooms."||(in 2 reviews)|
Time of year
Show reviews that mention
|abour||in 2 reviews|
|close to the beach||in 21 reviews|
|food was great||in 35 reviews|
|friendly and helpful||in 4 reviews|
|good location||in 14 reviews|
|karla||in 3 reviews|
|majeure||in 2 reviews|
|planner||in 3 reviews|
|restaurant staff||in 36 reviews|
|room and great||in 24 reviews|
|rooms were very clean||in 5 reviews|
|seagrass||in 2 reviews|
|staff were amazing||in 55 reviews|
|steak house||in 3 reviews|
The property was super clean and beautiful. Refreshing scents and smells around each corner. Bathrooms were always clean and not a far walk from the beach at all.
My husband and I wish there was more to do at the resort at night. Shows, live music and things that last more than an hour or so... night life...
It was a great stay. Very friendly staff and everything at the hotel was great and easily accessible. Loved the beach front, it really made our holiday!
The hotel was incredibly spotless. The attention and service provided by the staff were outstanding. The food and drinks were excellent.
Only the VIP section of the beach had sun after 3pm.
Friendly staff Spacious room Great entertainment Excellent service Beach cleanliness
Add transportation to airport
Staff really try hard. Food gets repetitive and is often luke warm at the buffet. The food often lacked a loving touch to make it more authentic i.e the Thai and other Asian dishes lacked any wow factor.
Sun Palace is a romantic destination, having won the TripAdvisor’s Top Hotel For Romance Traveler’s Choice Award two years in a row. This adults-only hotel is located in the Mexican Caribbean, providing a number of luxurious accommodations in junior suites, deluxe suites, and grand level and concierge level accommodations that include VIP access and exclusive amenities. This is an all-inclusive resort that offers 24-hour room service, world-class dining, in-room double whirlpool tubs, and wireless Internet. WiFi is available throughout the property.
As part of the all-inclusive features, food and drinks are included with every guest stay. All guest rooms include minibars and spacious accommodations, stunning views, a liquor cabinet, complimentary bottled water, coffee makers, smart TVs, CHI hair products and appliances, and more. Guest rooms include resort views or ocean views. Concierge and grand level suites offer private balconies, along with upgraded accommodations and amenities such as Apple TV, private beach areas, personalized concierge service at your door, a pillow menu, and private check in and check out services.
The Sun Palace resort hotel offers an on site spa will a full array of spa services, including massages, facials, hydrotherapy, steam rooms, plunge pools, and more. The resort also offers a number of nightly activities and events, a beauty salon, and a fitness center. Plus, this resort is located in the Cancun Beach Hotel Zone, just under 10 miles southeast of Cancun. Guests can find plenty of shopping, dining, and local attractions to explore around the resort area, including Cinepolis, the Interactive Aquarium Cancun, Pepe’s Tigres, and Benito Juarez Kids Park.
based on 894 reviews
Things to know
- Great menu
- Nice building
- Great view
- Friendly service
Policies vary by room type and provider.
FAQs when booking at Sun Palace
Where is Sun Palace located?
Sun Palace is located at Blvd Kukulcan Km 20 Hotel Zone in Zona Hotelera - Hotel Zone District, 13.3 km from the centre of Cancún. El Rey Ruins is the closest landmark to Sun Palace.
When is check-in time and check-out time at Sun Palace?
Check-in time is 15:00 and check-out time is 12:00 at Sun Palace.
Does Sun Palace offer free Wi-Fi?
Yes, Sun Palace offers free Wi-Fi.
Does Sun Palace offer free parking?
Yes, Sun Palace offers free parking.
Does Sun Palace offer free airport shuttle service?
No, Sun Palace does not offer free airport shuttle service.
How far is Sun Palace from the airport?
Sun Palace is 9.8 km from Cancun. Sun Palace is 60.6 km from Cozumel.
Can you bring pets to Sun Palace?
No, pets are not allowed at Sun Palace.
Does Sun Palace have a pool?
Yes, Sun Palace has a pool on-site.
Reviews about Sun Palace
Most popular landmarks
- El Rey Ruins 1.8 km
- Playa Delfines 1.9 km
- Museo Maya de Cancun 3.1 km
- Wet'n Wild Cancún 4 km
- Kukulcan Plaza 6.7 km
- Playa Marlin 6.9 km