The hotel is old and while certain things have been or are being renovated there is a long way to go. The dresser drawers in the room were falling apart; the cleanliness (dust etc) could be better. The staff was a little slow but extremely friendly.
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Amenities at The Westin Cancun Resort & Spa
- Snorkelling
- Outdoor pool
- Beachfront
- Fitness centre
- Restaurant
- Room service
- Free Wi-Fi
- Coffee machine
- Business centre
- Cable or satellite TV
Reviews of The Westin Cancun Resort & Spa
7.8
Good
4668 verified ratings
Wonderful
2205
Very good
832
Good
607
Okay
294
Fair
256
Mediocre
160
Poor
314
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location near the airport and beach, as well as the friendly and helpful staff. The pool areas and breakfast buffet were frequently highlighted as enjoyable features. Cleanliness of the rooms and facilities also received positive mentions. While some guests noted issues such as sargassum on the beach, outdated decor, and occasional service lapses, the overall impression was positive, especially regarding the convenience, amenities, and welcoming atmosphere.AI-generated from customer reviews
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7.9 out of 10
1568 reviews
7.7 out of 10
324 reviews
8.2 out of 10
40 reviews
6.3 out of 10
1 review
7.4 out of 10
11 reviews
All reviews
No Mexican beers available and they made a horrible margarita!!!! Everything (food and drinks) was super overloaded with sugar. Wait staff was lovely! No Guacamole either. Super far away from any shops or restaurants and the hotel got us a taxi that charged us $22 to take us a mile and a half away. Thumbs down.
Pros (+) breakfast was so goog, the 5-7 also
Cons (-) The room is so humid, smell not good......we change the room....it was the same problem ouach!!!
Pros (+) We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
Cons (-) IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.
Pros (+) Beachfront
Cons (-) No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.
Pros (+) love the view and the room decor
Pros (+) Staff of the hotel. The beach and the view
Cons (-) In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .
Pros (+) Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Cons (-) Noise from present renovations and bathrooms near beach/ pool could use more frequent service.
Pros (+) Friendly staff
Cons (-) This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day...
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Pros (+) Beaches
Cons (-) Breakfast too expensive
Location
Boulevard Kukulcan KM 20, 77500 Cancún, Quintana Roo
What's nearby
- El Rey Ruins2.3 km
- Playa Delfines2.4 km
- Iberostar Golf Club Cancun2.9 km
- Iberostar Cancun Peninsula Convention Centre3.1 km
- Spa at The Royal Sands6.7 km
- Kukulcan Plaza7.2 km
- La Isla Shopping Mall8.1 km
- Poliforum Benito Juarez8.8 km
- Cancun Golf Club at Pok Ta Pok10.8 km
- CoCo Bongo Cancun11 km
- Hard Rock Cafe Cancun11 km
- Cancun Convention Center11.2 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 10:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Licence number: 52-2055918
Essential information about The Westin Cancun Resort & Spa
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
October | October | $216 | $229 |
Cheapest month to stay with an average 0% drop in price. | Most expensive month to stay with an average 0% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
The Westin Cancun Resort & Spa
Which month has the cheapest rates at The Westin Cancun Resort & Spa?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Westin Cancun Resort & Spa is September, with an average nightly rate of $227. The most expensive month is December at $641 per night.
What is the cheapest day to book The Westin Cancun Resort & Spa?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Westin Cancun Resort & Spa is Sunday, with an average nightly rate of $216. The most expensive day is Friday at $304 per night.
How far in advance should you book The Westin Cancun Resort & Spa?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Westin Cancun Resort & Spa, book around 10 weeks in advance. This could save you approximately 14% compared to booking last minute.
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Nearby hotels and places to stay
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See most recommended stays in CancúnGood to know
Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
13.9 km | Cancun | 9.8 km |