Krystal Cancun

Krystal Cancun

Paseo Kukulcan Km 9, Lotes 9 Y 9a, 77500 Cancún, Quintana Roo, Mexico
+52 998 848 9800

rate per night


based on 2,458 reviews

Krystal Cancun
Thu 18/8
Fri 19/8

About Krystal Cancun

  • Resort Room
    Enjoy the many amenities of the resort
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi and Parking for free

Offering a Jacuzzi, an outdoor pool and a private beach, Krystal Cancun is situated in Cancun and is a short walk from Cancun Diving College, Hard Rock Cafe Cancun and Coco Bongo Cancun. It also provides a spa that is equipped with a Turkish steam bath and a sauna.

The modern rooms offer a private bathroom, a mini bar and ironing facilities. They are also fitted with a microwave, a hair dryer and cable/satellite channels.

Guests can unwind with a beverage at Krystal's bar and dine on Mexican cuisine in restaurant. For guests preferring to dine out, the local neighbourhood features several bars and restaurants with a selection of varied cuisines.

Krystal Cancun is within a five-minute walk of Margaritaville. Cancun Convention Center is just a brief walk away.

Photos of Krystal Cancun

Latest deals for Krystal Cancun

Fri 19/8
Tue 23/8
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King rooms($182 - $436)
King room
1 king bed

1 king bed



$182 totalStayforlong
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$202 totalPrestigia
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Deluxe rooms($179 - $400)
Deluxe room
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$239 totalSnaptravel
Double rooms($166 - $540)
Double room
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$166 total123Milhas
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$169 totalSnaptravel
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$171 totalSnaptravel
Superior rooms($311 - $400)
Superior room
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$311 totalFINDHOTEL
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$367 totalKAYAK
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$400 totalDespegar
Luxury rooms($248 - $385)
Luxury Room
no bed type specified
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$248 totalFINDHOTEL
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$264 totalKAYAK
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$275 totalTraveluro
Standard rooms($114 - $345)
Standard Room
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$114 totalTraveluro
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$119 totalKAYAK
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Amenities at Krystal Cancun

  • Private beach
  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Delivered food is securely covered
  • Guests can opt out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • First-aid kit
  • Enhanced cleaning
  • Safe

Services and conveniences

  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • 24-hour front desk
  • Wedding services
  • Ticket service
  • Safety deposit box
  • Bottle of water

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Steam room
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna


  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Coffee shop
  • Minibar
  • Microwave
  • Tea/coffee maker
  • Coffee machine
  • Dining table


  • Family rooms
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Telephone
  • Tile/marble floor
  • City view


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Spa bath
  • Toilet


  • Internet
  • Free toiletries
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Dustbins

Accessibility and suitability

  • Multi-lingual staff
  • Non-feather pillow
  • Non-smoking rooms available
  • Disabled access
  • Lift

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids' club
  • Playground

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV


  • Private beach
  • Garden
  • Beach towels
  • Balcony


  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board


  • Extra-long beds (> 2 metres)
  • Socket near the bed
  • Sofa bed
  • Cleaning products

Things to do

  • Gift shop
  • Shops (on site)
  • Golf
  • Beauty salon

Parking and transportation

  • Free parking
  • Airport shuttle
  • Valet parking


  • Aerobics
  • Fitness centre


  • Fax/photocopying

Reviews of Krystal Cancun

GoodBased on 2,458 verified guest reviews

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Newest first
8.0 Great
Cons:Slow elevators.. not enough staff to take orders on the beach. Shouldn’t charge for coffee in the room.
8.8 Great
Pros:Beach, pool, good location and helpful staff, very recommended
Cons:I did like everything, nothing to say about, everything’s amazing
3.7 Poor
Cons:Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8.0 Great
Cons:Towels not replaced sometimes
6.5 Okay
Pros:The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Cons:The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
8.0 Great
Pros:The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Cons:We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
4.0 Mediocre
Pros:Right on beach!
Cons:Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
10.0 Excellent
Pros:Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
6.0 Okay
Cons:Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
8.0 Great
Pros:The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Cons:Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.


Paseo Kukulcan Km 9, Lotes 9 Y 9a, 77500 Cancún, Quintana Roo

What's nearby

  • Forum Beach169 m
  • Playa Caracol310 m
  • Delphinus Punta Cancún0.4 km
  • Playa Chac Mool0.8 km
  • Cancun Golf Club at Pok Ta Pok1.7 km
  • Playa Tortugas2.6 km
  • Acuario Interactivo3.4 km
  • Playa Langosta3.9 km
  • Playa Marlin3.9 km
  • Kukulcan Plaza4.2 km
  • Torre Escenica4.6 km
  • Parroquia de Cristo Resucitado5 km



Check in anytime after 15:00, check out anytime before 12:00


Cancellation/pre-payment policies vary by room type and provider.

FAQs when booking at Krystal Cancun

  • When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.

  • If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.

  • A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.

  • For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.

  • As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).

  • Krystal Cancun is located at Paseo Kukulcan Km 9, Lotes 9 Y 9a in Hotel Zone, 9 km from the centre of Cancún. Forum Beach is the closest landmark to Krystal Cancun.

  • Check-in time is 15:00 and check-out time is 12:00 at Krystal Cancun.

  • Yes, Krystal Cancun offers free Wi-Fi.

  • Yes, Krystal Cancun offers free parking.

  • Krystal Cancun is 17.5 km from Cancun. Krystal Cancun is 71.4 km from Cozumel.

  • Yes, Krystal Cancun has a pool on-site.

  • KAYAK scours the web for all room deals available at Krystal Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Krystal Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Krystal Cancun.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city centre

9.0 km

Location rating


Nearest airport


Distance to airport

17.5 km