Good to know
|Distance to city centre||9.0 km|
|Distance to airport||17.5 km|
|"Staff was very friendly and approachable"||(in 83 reviews)|
|"Wonderful Beach view from our room."||(in 95 reviews)|
|"Bars serve really good drinks/coctails."||(in 34 reviews)|
|"Room is old and bed was bad."||(in 49 reviews)|
|"No complementary water"||(in 24 reviews)|
Time of year
Show reviews that mention
|close to restaurants||in 65 reviews|
|great location||in 243 reviews|
|hot water||in 52 reviews|
|night clubs||in 40 reviews|
|ocean view room||in 116 reviews|
|pool and beach||in 247 reviews|
|poor condition||in 183 reviews|
|sea view||in 142 reviews|
|staff were friendly||in 161 reviews|
Beach, restaurants, all the staff except the receptionist.
Receptionist. When I check in the receptionist was already upset and total unhappy. I told him I had a reservation for 2 rooms, I need it one with 2 beds as per reservation, he respond my reservation is for 2 standard rooms and I can only get on bed per room. I asked him to upgrade me because that was a mistake form BOOKING.COM because I paid for upgrade and I asked him to upgrade me but he assign me the worst rooms available. Room, very noisy, there is a compressor that runs up 3 times at night waking us up, no ocean view, I request 1 room with 2 beds for my 2 elderly relatives, they only have one bed rooms available, receptionist styed that's all they have, take or leave it.
Very basic and the whole hotel smelt like drain On our level they were constantly doing repairs so it smelt like paint all the time as well Third time staying in this hotel and was disappointed this time
I got a room with sea view and it was worth the price difference. the view was amazing and being able to listen to the ocean all night is priceless. facilities are great (huge pool, jacuzzi, deck chairs, bar). great price for a hotel by the beach. after you check out you are allowed to use facilities for the whole day at no extra charge, which was great.
bathroom looked old and didn't have nice ventilation. buffet breakfast had a LOT of options but the quality of the food was not great. the green juice was very bad. scrambled eggs had meat and I'm vegetarian (you can ask for eggs to be cooked for you at the moment however you choose but there's a line).
I have requested 2 double bed and late check-in as ours flight was late by the time we get to hotel been given only last king size room with ocean view. But if we want we could move next day so it mean we have to pack our luggage again in the morning. We already book tour to pick up 6am next day so we have to get extra time to be ready. In room has coffee machine but if you want coffee you need to pay, not so good Couse we stay 3 days should get refills everyday. No hair tower neither
Lunch snd dinner was horrible
Located within the exquisite area of Punta Cancun, Krystal Cancun provides sunny beach resort accommodations with specular views of the sea. On the beach of Boulevard Kukulcán, it offers all-inclusive services and entertainment in the heart of Cancun. The resort, with its pristine white sandy beachfront, offers sunbeds under palapas, tables on the sand, pools, restaurants, bars, a kid’s club, activities, adventures, and a place for relaxation.
Accommodations at the hotel include 502 rooms, most with spectacular views of the sea from a balcony or room. Guests can choose from spacious standard, luxury, sea view, family club, all filled with natural light. Its beautiful Club Krystal rooms include upgraded amenities such as a panoramic view of the Caribbean.
All rooms include modern services such as Wi-Fi and a flat screen TV. A refrigerator, microwave, security box, and minibar are all included, along with a laptop safe box and more.
Guests may choose from several restaurants at Krystal Cancun. Aquarium Café serves local and international dishes along with a buffet breakfast with Mexican specialties. Hacienda el Mortero offers traditional Mexican cuisines prepared from local products and live mariachis. For Italian meals and entrees from the sea, Las Velas serves dining within a traditional Caribbean palapa. In the swimming pool area, Fisheria serves ceviche’s and seafood tacos. The hotel has several bar and lounge areas for guests to enjoy drinks and relax.
The hotel features spaces for social events, weddings, and meetings. It sits front of Cancun's Conference Center for the business traveler. Whether for family vacation, pleasure, or for work, Krystal Cancun is a perfect choice.
based on 7,063 reviews
Things to know
- Great view
Policies vary by room type and provider.
FAQs when booking at Krystal Cancun
What meeting amenities can guests find at the Krystal Cancun?
When you are planning on hosting a meeting or workshop at the Krystal Cancun, there are several amenities that you can choose, such as 6 different venues that can host anything from a small workshop to a large convention. The on-site catering team can help to provide coffee, tea, breakfast, lunch buffets, and plated dinners, and audiovisual equipment can be rented directly through the hotel, such as projectors, screens, microphones, and sound systems.
What good restaurants can be found near the Krystal Cancun?
If you are craving a steak, head to Tradewinds, a cozy restaurant that is just a 5min walk from the Krystal Cancun. For traditional Mexican food and a variety of happy hour deals, there is the Restaurante Mextreme, a local favorite that is a 3min walk from the hotel. To dine at a restaurant that specializes in seafood, make a reservation at the Mocambo Restaurantes, an option that can be reached on foot in under 7min. For a casual restaurant that is known for serving fresh fish, head to Marinero's, which is just a 4min walk away.
Are there any lounges or bars that guests can expect to find near the Krystal Cancun?
A casual bar that serves a variety of handcrafted cocktails, the Kane Beach Club is just a 3min drive from the Krystal Cancun. Known for having affordable drinks and a large terrace that looks out directly onto the ocean, the La Palapa Belga can also be reached by car in 3min. Less than a 5min walk from the hotel, the Casa Tequila specializes in margaritas and serves late-night food.
What activities and attractions are close to the Krystal Cancun?
For guests that would like to play a round of golf, head to the Fideicomiso Club De Golf Presidente Cancun, a popular course that is a 5min drive from the Krystal Cancun. If you would like to go out on a boat and do some fishing during your trip, there is the Cancun Fishing Charters, which is a 7min drive from the hotel and a convenient place to book an excursion. A scenic beachfront park that features a variety of modern art and has several good snorkeling spots, the Parque Playa Langosta can be reached by car from the hotel in less than 10min.
How should visitors plan on going from Cancun International Airport to the Krystal Cancun?
As the region does not have a public transportation system that easily and directly connects the two locations, the best way to travel from Cancun International Airport to the Krystal Cancun is by driving, a trip that will end up taking you between 25 to 30min depending on which highway you take and if there is traffic. If you decide to use a local taxi service for the drive, the fare will cost around 235 MXN each way (approximately 12 USD), while a private shuttle service will cost closer to 295 MXN per person in a shared van (approximately 15 USD). (Prices checked 15/08/19).
Where is Krystal Cancun located?
Krystal Cancun is located at Paseo Kukulcan Lote 9 in Zona Hotelera - Hotel Zone District, 9 km from the centre of Cancún. Forum Beach is the closest landmark to Krystal Cancun.
When is check-in time and check-out time at Krystal Cancun?
Check-in time is 15:00 and check-out time is 12:00 at Krystal Cancun.
Does Krystal Cancun offer free Wi-Fi?
Yes, Krystal Cancun offers free Wi-Fi.
Does Krystal Cancun offer free parking?
Yes, Krystal Cancun offers free parking.
Does Krystal Cancun offer free airport shuttle service?
No, Krystal Cancun does not offer free airport shuttle service.
How far is Krystal Cancun from the airport?
Krystal Cancun is 17.5 km from Cancun. Krystal Cancun is 71.4 km from Cozumel.
Can you bring pets to Krystal Cancun?
No, pets are not allowed at Krystal Cancun.
Does Krystal Cancun have a pool?
Yes, Krystal Cancun has a pool on-site.
Most popular landmarks
- Forum Beach 165 m
- Playa Caracol 310 m
- Delphinus Punta Cancún 0.4 km
- Playa Chac Mool 0.8 km
- Cancun Golf Club at Pok Ta Pok 1.7 km
- Playa Tortugas 2.5 km