|"Overall it was a great time!"||(in 4 reviews)|
|"Staff were friendly and helpful"||(in 55 reviews)|
|"Long queues at nice restaurants at"||(in 3 reviews)|
|"The worst place I ever been."||(in 14 reviews)|
|"Food and service was awful"||(in 65 reviews)|
|"Room service was terrible"||(in 31 reviews)|
|food was good||in 270 reviews|
|pool and beach||in 199 reviews|
|staff was nice||in 192 reviews|
|poor customer service||in 152 reviews|
|room service||in 126 reviews|
|good restaurants||in 125 reviews|
|ocean view||in 81 reviews|
|young people||in 64 reviews|
|drinks were watered||in 61 reviews|
|worst experience||in 35 reviews|
|inclusive package||in 17 reviews|
|great time||in 14 reviews|
|pyramid||in 14 reviews|
|long queues||in 12 reviews|
|rooms are nice||in 12 reviews|
|early in the morning||in 10 reviews|
|two days||in 9 reviews|
|good thing||in 7 reviews|
|inclusive resorts||in 6 reviews|
|additional charges||in 4 reviews|
Pool and ocean
Party all day
Amables muy buena atención
Me gustaron mucho las instalaciones
No me gustó la falta de variedad de menús para comer
Not everything is included, some things are not available when requested included similar meals. There are some staff not to friendly, others are better.
The only thing i liked aboud grand oasis was the beach view and the huge pool inside oasis.
I didnt like the poor customer service the cleanliness was poor also i was out of water in the whole facility for about 8 hours and it was very bad. Overall i wouldnt go back again to this resort
A/C did not work. Horrible service. Stay sway.
The air conditioning does not work, the service was extremely poor and slow, they try to lie to you and tell you that they don't have any other accommodations and they're coming to help you but they never do.
The food variety was decent. Not enough meat! The Bar always open was nice, the location, pool & beach are good.
The staff is slow at resolving things. Took forever to check in, there is a language barrier because not everyone speaks good English. The rooms are in desperate need of updating. No luxury here.
Worst hotel ever
I left with a regretful choice on a hotel, I feel like my money was wasted
I had to wait 5 goes in line to be checked in, the ac was not working it was so hot in the hotel, they told us they over booked and has no rooms for us, then they magically found a room and it was dirty the mini fridge was empty for days
Terrible customer service. Not what I would consider an all Inclusive hotel. Could not get any bottled water, very small food portions. Could only eat in the restaurants. You could not take food with you. A lot of extra charges. Way to many young drunk kids. Bartenders really didn't want to serve you unless you were young,drunk or tipping every single time. Unless you are 18-21 and don't know any better, I would not recommend this hotel!
Spring break disaster
liked the beach front and view from room and live shows in pyramid
was booked for all inclusive package through kayak to have access to full hotel amenities including a double bed room within the pyramid. When arrived was informed by reception that we did not have full access to all hotels all inclusive package/bracelets as hotel changed policy a month after booking. We were given a king bed instead of a double as booked in another part of the hotel, which was not in the main pyramid which was called grad oasis when we booked. It was now called the pyramid which was the full access location and more exclusive to guest. Hotel gave us an upgrade of bracelet for food only but did not accommodate the room and said there was no guarantee for double beds as part of our reservation. ??? They offered to put us in another of there hotel chains which is not what we wanted as we booked the grand oasis, now known as the pyramid. Reception was not very accommodating. When calling for guest services no one answered calls. The hotel room was not picked up by housekeeping on one of the nights of our stay or linens changed as requested. The bed was stripped of original linens, including a pillow case and was just left with the bottom bed cover and a blanket the was in the closet. Pools where a mess with spring breakers, there was broken glass near our room and blood on a wall and no one had come to clean it all day until I called several times to report it and some one finally came out to clean the glass but blood was still noticeable on the wall. Too many drunk out of control people out for spring break. Nudity, people having sex in public and life behavior on hotel beds , chair throwing and complete disruption to other hotel guest there to enjoy a relaxing stay at hotel. There were families with small children there that could not used the full access to pools and facilities due to all the mess and drunken disruption by party goers. This was my third stay at this hotel and the worst experience I've ever had while on vacation. It had been fully all inclusive before and quite comfortable and lovely. I went with a friend who had never been to cancun and I highly recommended this hotel for her first time there. If I had know it would be like this this time of year or in general not being kept up by staff or under control by personal, I would never had booked. The only positive thing I will say is that the hotels spa service and staff where incredible, polite, accommodating and professional. 5 stars to them but overall going from 4-5 star previous experiences at this hotel, I will not recommend this hotel to anyone any more and will not return.
The check in process was horrible Travel agency did not send guest information to resort It took 3 hrs to check in
Grand Oasis Cancun is an all-inclusive resort and hotel that has a variety of options when it comes to accommodations and activities in order to serve a large array of travelers. It is built upon the idea that one can enjoy Las Vegas-style entertainment and activities in the Cancun area along with plenty of different experiences and activities throughout the day.
The hotel is easily reached via complimentary shuttles or private transportation. There are also a lot of nearby venues that guests can take advantage of. Various museums and historical sites are wonderful to explore, as well as the golf courses. Since the resort is located on the water, guests can also take advantage of many charter boats, dive shops, snorkeling activities, and water sports. There are also many shops and restaurants close by to visit.
Grand Oasis Cancun has a wide selection of rooms and suites to stay at. Rooms vary in size and amenities, such as large flat screen TVs, USB charging ports, king size beds, alarm clocks, safety boxes, coffee machines, state-of-the-art air conditioning, hairdryers, minibars, and Wi-Fi access.
Grand Oasis Cancun also offers entertainment in-house. There is the casino where guests can play everything from blackjack to roulette and lively fun at nightclubs and beach parties. The hotel also features a wide assortment of dining and bars, with each serving breakfast, lunch, and dinner. There are also restaurants that offer dinner shows alongside meals. Guests can feast on everything from Italian cuisine to Mexican fare.
based on 1,682 reviews
Policies vary by room type and provider.
If you are celebrating your honeymoon or anniversary at the Grand Oasis Cancun, you will be eligible to receive a free package in order to make your stay at the hotel as romantic and memorable as possible. Upon checking in at the hotel, the employees will automatically upgrade you to the best accommodation that is available at the time, as well as provide you with a welcome cocktail to enjoy near the beach. Additionally, you will receive a bottle of sparkling wine, a fruit basket, and a reservation for a special honeymoon dinner. To ensure that you receive access to all of these additional amenities, make sure to bring your marriage certificate as proof.
To travel from Cancun International Airport to the Grand Oasis Cancun, it will be easiest to either rent a car or grab a taxi from outside of the airport’s arrivals terminal. Depending on which route you take, the drive should only be between 20m to 25m. If you select a traditional taxi instead, the trip will cost up to 665 MXN each way (approximately 30 to 35 USD), while a private transportation service will cost closer to 1,330 MXN each way (approximately 70 USD).
For a standard yet comfortable room, select one of the Ocean View Rooms, a popular choice at the Grand Oasis Cancun that provides amenities such as express check-in, a mini bar, and unlimited access to beach towels. The Standard Sunset View Rooms offers guests scenic views of the nearby ocean, as well as a comfortable desk with two chairs, a plush chaise, and access to the same amenities that are included with the Ocean View Rooms.
The Grand Oasis Cancun has over 10 different dining options that range from casual buffets to elegant steakhouses. Sevilla is one of the resort’s most popular restaurants, as it is a chic, tastefully decorated wine and tapas bar that offers a wide selection of choices. To enjoy a restaurant that is particularly scenic, select Hippie Chic, a dining option that is located directly on the beach and has a Mexican-inspired menu.
At the Grand Oasis Cancun, all guests receive unlimited access to the hotel’s large hard-surfaced sports court. Additionally, Zumba, yoga, and aerobics classes are offered for visitors that are looking to have an intense workout during their time at the hotel. If you enjoy watching professional sports, look at the event calendar for the Oasis Arena, a venue that can fit up to 2,500 people and frequently hosts boxing competitions, fencing matches, and broadcasts of major sporting events, such as the Superbowl and the Olympics. (Prices checked 08/05/19).
Grand Oasis Cancún is located at Boulevard Kukulcan Km 16.5 Lote 45 46 y 47 Zona Hotelera in Hotel Zone, 10.4 km from the centre of Cancún. Museo Maya de Cancun is the closest landmark to Grand Oasis Cancún.
Check-in time is 15:00 and check-out time is 12:00 at Grand Oasis Cancún.
No, Grand Oasis Cancún does not offer free Wi-Fi.
Yes, Grand Oasis Cancún offers free parking.
No, Grand Oasis Cancún does not offer free airport shuttle service.
Grand Oasis Cancún is 11.5 km from Cancún. Grand Oasis Cancún is 64.5 km from Cozumel.
Yes, Grand Oasis Cancún has a pool on-site.