Good to know
|Distance to city centre||10.4 km|
|Distance to airport||11.5 km|
|"Both breakfast restaurants are very good!."||(in 30 reviews)|
|"Great pool and beach area."||(in 70 reviews)|
|"the whole atmosphere during spring break."||(in 6 reviews)|
|"Rude staff , dirty place."||(in 31 reviews)|
|"Worst experience ever."||(in 10 reviews)|
|"HORRIBLE CUSTOMER SERVICE!!"||(in 17 reviews)|
Time of year
Show reviews that mention
|amazing and the view||in 34 reviews|
|beach and pool||in 127 reviews|
|check in process||in 21 reviews|
|double beds||in 6 reviews|
|food was not good||in 144 reviews|
|good restaurants||in 71 reviews|
|great time||in 50 reviews|
|hotel not the main||in 2 reviews|
|inclusive package||in 4 reviews|
|nice room||in 2 reviews|
|poor customer service||in 104 reviews|
|room service||in 72 reviews|
|room was clean||in 105 reviews|
|spring break||in 16 reviews|
|staff were very friendly||in 99 reviews|
|waiting lines||in 3 reviews|
|worst hotel||in 24 reviews|
|young people||in 43 reviews|
|zero customer||in 26 reviews|
the entertainments at night food was excellent clean well kept facility security is great ,felt very safe
they need to inform every guest who should they contact for any room issues.we called the front desk 3 times,it took two days to get the safe open.we had the toilet clogged in the middle of the night,called front desk.no one showed up.went to the front desk in the morning and they said no one called.finally we found out that we needed to contact the concierge desk for any issue mindfully they always said we will send someone ,finally we were moved out that room to another.also the ac was dripping from the ceiling in the first room.if you ever go there they have 3 level of packages,the best is the black pyramid,blue all inclusive.the purple does not cover many things the cheapest one is not worth it..for excursions ,just get out of the resort and walk down the Blvd.you will see many company's selling those packages way cheaper.remember this Mexico, Bargain never accept the first offer.
I booked 4 rooms and paid for it , after my stay i decided to extend my trip to cancun. That was my biggest mistake the hotel charged me more then 3 times the price, i feel like that's how they make money everybody will try to steal from you. My disappointment with booking is that i called them for help, and they just told me to negotiate with the facility. I lost my 350$ shoes, nobody even tried to help.
THE FOOD WAS EXCELLENT AND THE LOCATION WAS WONDERFUL
I DIDN'T LIKE THAT THE RESTROOM IN MY ROOM WAS NOT CLEAN.THERE WAS SAND IN THE TOILET AND THE SHOWER GLASS WAS FILTHY
Beautiful resort with professional staff and service (beside the checkin process). Good food and kids loved the pools.
Check-in outrageously takes more time than it should. Taking 30 minutes to check into a hotel room and waiting in line for 2 hours is outter madness. This part of the ocean is covered in seaweed/seagrass.
The location was good and transportation was readily available. The oceanfront view was spectacular.
The sliding door leaked. Unless your towel was on the floor, it was not replaced even when obviously used. The included restaurants did not have good food and they were all outside which made it too hot to use, other than the all you can eat place.
Grand Oasis Cancun is an all-inclusive resort and hotel that has a variety of options when it comes to accommodations and activities in order to serve a large array of travelers. It is built upon the idea that one can enjoy Las Vegas-style entertainment and activities in the Cancun area along with plenty of different experiences and activities throughout the day.
The hotel is easily reached via complimentary shuttles or private transportation. There are also a lot of nearby venues that guests can take advantage of. Various museums and historical sites are wonderful to explore, as well as the golf courses. Since the resort is located on the water, guests can also take advantage of many charter boats, dive shops, snorkeling activities, and water sports. There are also many shops and restaurants close by to visit.
Grand Oasis Cancun has a wide selection of rooms and suites to stay at. Rooms vary in size and amenities, such as large flat screen TVs, USB charging ports, king size beds, alarm clocks, safety boxes, coffee machines, state-of-the-art air conditioning, hairdryers, minibars, and Wi-Fi access.
Grand Oasis Cancun also offers entertainment in-house. There is the casino where guests can play everything from blackjack to roulette and lively fun at nightclubs and beach parties. The hotel also features a wide assortment of dining and bars, with each serving breakfast, lunch, and dinner. There are also restaurants that offer dinner shows alongside meals. Guests can feast on everything from Italian cuisine to Mexican fare.
based on 9,809 reviews
Things to know
- Friendly atmosphere
Policies vary by room type and provider.
Reviews about Grand Oasis Cancún
Most popular landmarks
- Museo Maya de Cancun 0.7 km
- Playa Delfines 1.9 km
- El Rey Ruins 2.1 km
- Kukulcan Plaza 2.9 km
- Playa Marlin 3.1 km
- Acuario Interactivo 3.7 km
|Playa Del Carmen||59.8 km|