This is not what I paid 6000 dollars for this seems like a joke. The lounge was pitiful with one shower for 100s of women. The food was scarce at best. There was curry, pasta and beef. What if someone was on a diet and allergic to stuff in the curry? I couldn’t eat anything there. I really would like a refund even a partial refund.
I thought Fiji and Fiji Airways was great. Looking forward to the next trip. Baggage claim at the end went to sh...t
The airline is ok, but it needs to improve it schedules.
Food choices perhaps not the best. Only offered beer and wine, when it appeared other liquor was available. Entertainment wasn’t so good.
Business class Seats on the A350 from Nan to YVR were wonderful. The flight crew was okay but could do with better training. Toilets were clean but ran out of paper towels towards the end of the flight. The food/menu and the wine offered really needs considerable improvement. Dinner options were either Bolani, a beef sandwich (even this could be made much better), or paneer butter masala. Unfortunately, if you are not a fan of Fijian food, there isn’t much choice. Dessert was either turmeric ice cream or fruits but unfortunately, they were out of fruit! So the only option was turmeric ice cream. I’m not certain how many passengers like turmeric but I am not one of them. They need to cater to a more diverse group of people. Perhaps they need a new chef? The movies& tv shows were mostly older so I didn’t find that interesting either. It was however, fun to view the plane’s exterior cameras as we take off and land. The best thing about this flight are the business class seats.
Better connections, much better cabin crew, much cleaner cabin that Qantas, American and probably other carriers.
The A350 aircraft business class experience was very good. Comfortable and well appointed pod, and supplemental bed pad available for sleeping. Food was very good.
Fiji Business Class was value for money. Would do again for a long haul flight.
1.5Hrs to get from plane into terminal. Long wait. Flight to NZ 1 he late
Excellent service all staff where very friendly patient and efficient solved a boarding problem for me due to me not being able to access the visa portal for the USA.
The Air New Zealand product is terrible, it's as expensive as a Jetstar ticket with add ons but with surely staff and old aircraft.
Nothing better than Air New Zealand. Top scores in every category.
Your entertainment could be better. I flew on Air New Zealand in January so was expecting a better choice in February...but no luck. Same choices and also could have a better selection. Otherwise, lovely service, the purser came to our seats to welcome us. Overall, very nice. Direct flight from Auckland to YVR was fantastic!
They are my favourite airline in the world by a million miles.
Do the bumpy weather the whole trip they were very few times when the seatbelt sign wasn't on
Nice friendly staff and crew. Love the 787 flight. Get meals and lots of drinks!
I love the “boarding from the back” idea - it’s so much better than the “Zones” idea that many others use. Also, the inflight wifi was a first for me! Very nice to have on a 13-hour flight!
typical long haul economy flight. Food was mediocre, inflight service was average. Offered in flight snacks but in seat ordering didn't work. Entertainment was good.
Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.
No refunds for flights that I could not take due to Covid restrictions
Kept me waiting for hours with the excuse of aircraft needed to cool down and then cancelled.
The flight was on time. The seats were ok and the Indian veg food was good. Overall good experience.
First time flier on Air Canada and absolutely loved it. Everything was so clean. Friendly staff. Easy boarding.
Fine and uneventful I got to my destination safely No inflight entertainment Seats are not very comfortable
Well I had insisted to be put on standby because I knew there was one seat so there should have been another. There was, seat 36AC for both of us, the last row in the plane that does not recline nor does it have any room in the overhead bin because of plane necessities. The bathroom right behind so a line up with people's bums on your arm rests, etc. We were happy to get a flight earlier because of the missed connection, but we saw flight people who were sitting in customer seats and I felt we should have been seated there and they should have been put in the back. Plus the stewardesses were wearing so much perfume, I had to hold my nose because of a severe allergy to perfume.
Planes arriving on time would be better. Apparently flights are delayed almost all the time, making your connection impossible then having to rebook on another flight at another time. There is no regard for customers who need to travel somewhere at a certain time. Connection flights are not held by the same airline, even though they know the plane can get there within 30 minutes or less. Airline staff is amazing, but the excuses Air Canada gives for delays is not truthful. Some messages will say mechanical problems and the next message for the same plane will say air traffic control issues. So what is true? They don't need to refund anyone if they use these two excuses. So if travel from B.C. to Montreal with delays like this is common, I will consider not flying there anymore. When we missed our connecting flight, the next flight had one seat (4.5 hours later) and the next flight was a red eye at 10:45. Big difference from our 12:15 initial flight.
No charger and no entertainment on the way back. The plane's super old-like 80s old-with zero TVs. At least the free Wi-Fi works, so definitely bring your iPad. Also, no meal on this 7-hour flight.
Bad experience with Air Canada. Our first outbound flight was cancelled due to weather, but the airline rebooked us 2 full days later and basically told us it was our problem and to go away. Then a further onbound flight was delayed for 12 hours. The airline booked us a hotel, but the hotel was unable to transport all passengers in its shuttles (the airline of course didn’t provide any transportation or taxi vouchers), so we waited hours just to get to our hotel and get checked in. Finally, on the way back we had ANOTHER flight cancellation, and the airline wasn’t able to get us on another flight until late the following afternoon. All told we lost 3 days of our vacation (including nonrefundable hotel booking) and arrived home a day later than scheduled. I will never rely on Air Canada to get me where I’m going again.
All went extremely smoothly even during the busy Christmas travel season. This flight (when I took it) is a daytime flight (14:00 departure NZ time) so it was hard for me to sleep. Other carriers fly overnight (18:00 departure NZ time), which is much more conducive to sleeping. .
Air Canada board by zones. I was zone 6 the highest zone, with a window seat... Zones 1-5 boarded before me. Middle seats are zone 5 and aisle seats are zone 4. Made a very annoying boarding experience AKL -> YVR making so many people move. Boarding really needed to be improved. Food was fine but not really enough for a 13+ hour flight and the little "bread" rolls were like rocks. But was fine overall, better than previous meals/snacks Air Canada has served.
