The Air New Zealand product is terrible, it's as expensive as a Jetstar ticket with add ons but with surely staff and old aircraft.
Nothing better than Air New Zealand. Top scores in every category.
Your entertainment could be better. I flew on Air New Zealand in January so was expecting a better choice in February...but no luck. Same choices and also could have a better selection. Otherwise, lovely service, the purser came to our seats to welcome us. Overall, very nice. Direct flight from Auckland to YVR was fantastic!
They are my favourite airline in the world by a million miles.
Do the bumpy weather the whole trip they were very few times when the seatbelt sign wasn't on
Nice friendly staff and crew. Love the 787 flight. Get meals and lots of drinks!
I love the “boarding from the back” idea - it’s so much better than the “Zones” idea that many others use. Also, the inflight wifi was a first for me! Very nice to have on a 13-hour flight!
typical long haul economy flight. Food was mediocre, inflight service was average. Offered in flight snacks but in seat ordering didn't work. Entertainment was good.
Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.
No refunds for flights that I could not take due to Covid restrictions
Couldn’t take caryon on plane and price was too much for it 😕
Your customs people are terrible. I had a 2:46 layover and your airport still couldn’t get me on my flight with my weapons so I had to go on a different flight which had me waiting in the airport for over 12 hours. I will never use Air Canada or go into that country again!
Economy class seats and airplane food are what they are. It would be hard to ever give them an "excellent" score. But the service was excellent.
I bought tickets that were supposed to be flexible, but when I needed to change the flight time- the manage button was greyed out forcing me to call customer service. It took 3 calls, because I was on hold for over two hours each and couldn't stay on the line, to get this resolved. I finally did but not without some aggravation at being told to visit the website/app while on hold.
Truly loved the experience. The older I get the more I appreciate the benefits of upgrading. 14 hours in the air and able to hit the ground running.
Way to go Air Canada, Bravo!! I like to give credit where credit is due. My departuring flight was horrible, but the return was much appreciated. The boring was smooth, the air craft was up to date. Bluetooth connectivity, great entertainment and the crew was decent. I wouldn’t say “friendly”but nice enough. It was a pleasant experience.
Plane had cargo loading issues which delayed us by an hour. Not sure when the crew found out about this but it became a real pain.
Bad experience with Air Canada. Our first outbound flight was cancelled due to weather, but the airline rebooked us 2 full days later and basically told us it was our problem and to go away. Then a further onbound flight was delayed for 12 hours. The airline booked us a hotel, but the hotel was unable to transport all passengers in its shuttles (the airline of course didn’t provide any transportation or taxi vouchers), so we waited hours just to get to our hotel and get checked in. Finally, on the way back we had ANOTHER flight cancellation, and the airline wasn’t able to get us on another flight until late the following afternoon. All told we lost 3 days of our vacation (including nonrefundable hotel booking) and arrived home a day later than scheduled. I will never rely on Air Canada to get me where I’m going again.
All went extremely smoothly even during the busy Christmas travel season. This flight (when I took it) is a daytime flight (14:00 departure NZ time) so it was hard for me to sleep. Other carriers fly overnight (18:00 departure NZ time), which is much more conducive to sleeping. .
Air Canada board by zones. I was zone 6 the highest zone, with a window seat... Zones 1-5 boarded before me. Middle seats are zone 5 and aisle seats are zone 4. Made a very annoying boarding experience AKL -> YVR making so many people move. Boarding really needed to be improved. Food was fine but not really enough for a 13+ hour flight and the little "bread" rolls were like rocks. But was fine overall, better than previous meals/snacks Air Canada has served.
