Cleanliness Help for boarding and sitting Food should have been better
Pros: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Cons: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Pros: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Cons: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Cons: "Entertainment and access to Wifi"
Cons: "On time would be better."
Pros: "Very cramped seats"
Pros: "Average flight"
Cons: "Seats on this aircraft have very upright seats. Not very comfy"
Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Cons: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Pros: "Overall good"
Cons: "Boarding needs better management."
Cons: "Seat space could be wider for working"
Pros: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Cons: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Cons: "The hot food was dry and lost my appetite"
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "So good to get on a flight where I can fit in the seats..."
Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Pros: "Flight crew great"
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "Ease of check in, very quick."
Cons: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Pros: "The staff were so friendly and helpful."
Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Pros: "SQ did a great job again. I plan to fly them in the future."
Cons: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Pros: "Finally an airline that loads from the back to the front. Makes sense to me"
Pros: "Service from Singapore airlines"
Pros: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "Comfy chairs and good food on Singapore Airlines."
Cons: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Pros: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Cons: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Pros: "The entertainment 100s of movies & Shows The very good portions just right"
Cons: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Cons: "Extremely cramped flight in regular Economy."
Pros: "Fast boarding"
Cons: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Cons: "The video screens need to be upgraded"
Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
Cons: "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."
Pros: "Overall good flight"
Cons: "First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination"
Cons: "If my flight was not 2hrs delayed, could catch up the transfer flight instead of late for the transfer and have to wait for the 2nd day flight and still stocked in Beijing Airport now"
Cons: "Flight was 2 hours late. No information on why. Food was poor. Seats were very uncomfortable. People very pushy."
Pros: "Smooth ride. Slept most of the way"
Cons: "No charger ports for iPhone. Sound on the movie was broken and spotty so shut it off Boarding was fine but the line to get Into the gate area was long and erratic and was a combo of like 6 different gates"
Cons: "No leg room. No new movies - like watching reruns"
Cons: "The Beijing-Mumbai flight was in an old plane, with old facilities, and with an extremely slow and ultimately unuseable entertainment system. Cabin was very dry."
Pros: "The service is good especially for a mother who carires baby"
Cons: "We only had one hour to catch our connecting flight, which was canceled and rescheduled by air China not by customer. Rude!"
Pros: "Cabin crew were kind us but service details are poor very much."
Cons: "We were very bored during fight from JFK to PEK."
Pros: "Everything! New aircraft DREAMLINER"
Cons: "Pushy Chinese people acting like someone is trying to take something from them!"
Cons: "Plane was too hot."
Cons: "I had a special meal preference as a vegetarian dish. First meal I got was, rice and steamed Napa cabbages without sauce ( little disappointed); second time, they forgot to serve me the vegetarian meal all together. I got chicken dish which I could not consume... I wish I had a crew who could speak English so that I could communicate about the situation, but I just let go of the issue. I am planning to go fasting on my returned ride."
Cons: "I can not do the check in on line because I did not have a chinese mobil phone."
Cons: "The flight had 02:30 delay due to a technical problem, when we Arrive the luggage was broken."
Pros: "Service, food, entertainment, flight experience"
Cons: "The food doesn’t taste good"
Pros: "seats were comfortable. plane was clean. Newer planes."
Cons: "on the flight leg from SFO to Peking."
Cons: "I had to stay at Beijing for overnight and took a flight the next day."
Pros: "The aircraft crew was polite"
Cons: "The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China"
Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
Pros: "I requested a special meal which was very good. My flight was comfortable and on time."
Cons: "I would have liked to be able to check in earlier. I arrived at the airport 4 hours ahead and was only able to check in 3 hours ahead."
Pros: "Crew is well trained"
Cons: "Beijing airport upon arrival : taxying took long time! Very borny"
Cons: "the transfer process for 'transit stops' in Shanghai was cumbersome as there is not 'transfer' counter from AirChina to assist you. Everyone had to pass custom as new arrival foreigners, wait for '24-144hr transit visa check', go out of custom to arrival point, then re-check-in at AirChina counter as new departure, go through security again and be stamped with a departure visa check!! If you have less than 2hr transit stop, be sure you tell Chinese airport agents to expedite your process, esp if you have checked-in luggages! Good luck!"
Pros: "Fare prices were inexpensive."
Cons: "1 out of the 2 meals did not taste like much. Meat was extremely chewy. 2 hour layover was not enough time to do customs and re-check-in through security to catch the domestic flight. Beijing airport employees barely knew where to direct you for reacquiring a new flight."
Cons: "Well, the aircraft doesn’t have TV at the back of each seat."
Pros: "Vegan meals"
Cons: "Long layover in China Consideration for others 11 hrs is way to much time in the airport"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
Pros: "In between there must be light snacks be served"
Pros: "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
Cons: "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
Cons: "80 minutes delay without explanation."
Cons: "First time flying Air China - it was cheap and I mistaken it for China Airlines. Newer seats with touch screen TV, but the seating, screen and tray table were dirty and not properly wiped down. Lack of entertainment - no new movies, just a bunch of old released. Food was ok, minimal drink options. At time very difficult to understand crew members. It was the cheapest flight, and now I know why. The flight back to the US was significantly better than the flight from LAX to Beijing. That flight there was in an old Boeing with old dirty uncomfortable seats that I had to first drape with a blanket before sitting down and extremely dirty tray area that I scrubbed down with some wet wipes myself. The only saving grace was that it was an empty flight and I had the entire row to myself. Worst, we had a 7-hour delay in Beijing where the ground members did not speak English and could not give anyone an explanation as to why there was a delay. My family in Thailand came to the airport twice because they went back home the first time since they were waiting for too long and the airline could not give them an estimate of when the flight would take off. Never flying Air China again. Would recommend spending more a little more and fly EVA air or something else."
Cons: "Dirty old uncomfortable seat, no personalized TV, dirty tray table that I had to wipe down myself (and was successful at removing all of the stains which just go to show the poor effort they put in cleaning the aircraft). Food was ok, service was ok. It was the cheapest flight and now I know why."
Pros: "When the flight delays, as least the crew need to tell the passengers when the flight will be fight or boarding."
Pros: "Overall great flight for the value. The entertainment and food are decent. Leg room okay."
Cons: "Not super comfortable seats and once again food and entertainment just okay."
Pros: "The food was fine."
Cons: "The flight was two hours delayed, so I almost missed my next one--which was international."
Cons: "More delay from Beijing to Guangzhou."
Pros: "huge delay without an explanation"
Pros: "Generally every thing, good excellent, seats comfortable crew fabulous!!"
Cons: "For passengers continuing their flight and for which a free room is provided in Beijing, it would help if written direction on how to get to customer service counter which provides hotel authorization and transportation to hotel."
Pros: "Good legs room."
Cons: "As above , didn't know the seats and can't check-in."
Pros: "The flight was short. They played a movie because we waited about one hour on the tarmac to take off."
Cons: "My luggage was lost. Because I don't speak Chinese, I am not sure if the crew was being truthful with me. Apparently it was my fault the bag was still in Beijing, and not in the final destination. I had to retrieve the bag the next day from the airport which was just kind of a production. Unclear, and not the most apologizing staff about the lost luggage."
Pros: "Most of crew members are very nice and kind."
Cons: "The entertainment system didn't work"
Pros: "Nothing. Everything was ordinary."
Cons: "Food was terrible and yuk!! .The attendents need to take a course on spoken English and how to be polite . Entertainment set Sucks! Only Chinese stuff. Need to add more English on a international flight. Could do a better job cleaning the toilets !!"
Cons: "Food nasty and cold. Service rude!! I travel all the time and this airlines not my fave."
Cons: "Check- in clerk was not very helpful"
Pros: "Bought the tickets on kayak/priceline and could not get seat assignments or boarding pass except when we arrived at the airport 2 hours before our flight. Fortunately, all we needed to show the Air China desk was our passports and they checked us in and also asked us what seats we preferred. We had no problem getting an aisle seat."
Cons: "It's no frills. No entertainment in English. I can't remember if they gave us a meal"
Pros: "As the standard for the Asian airlines, the service was impeccable, the flight attendants were on call, and did their very best to make sure everyone was satisfied What really impressed me, before the flight and during check-in, my friends of 4 were all placed as close together while still upgrading our seats. I'm pretty sure we just asked if upgrades were available and the guy at the counter gave them to all four of us complementary. Outstanding way to get return customers. ."
Cons: "The food was par, it wasn't bad by any means, it just looks too much out of a box, however, I will not complain as the flight price, quality and service were beyond expected."