I had ordered vegetarian food. What I was presented was extremely dissatisfying and not up to the mark. I pretty much did not eat entire 19 hours. For.an airline voted as best in business, it was extremely disappointing. Seats were not comfortable to sleep. Entertainment system didn’t have much choice. WiFi didn’t work for more than half the time. Cabin crew were also difficult to understand. A bit of diversity like Emirates crew would go a long way.
I felt that the whole experience went very smoothly. The aircraft was extremely clean and tidy on boarding. The cabin crew were beautifully turned out very, very efficient and were a credit to Singapore Airlines who are now my favourite carrier.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
The staff were amazing and very kind. The seats recline a little too far back and are up close when sitting behind.
Excellent- a lot of food Disappointed with the premium economy pouch- did not have toothbrush and tooth paste or socks. Other airlines provide them
Great to have actual hot tastey meal on a flight. Well done
Every thing was fine. Some ild classical Hindi movies should be add
The singapore airline now compared before covid, I like the service before covid. SQ was the best of all airlines but now I am going to look for different airline if I am travelling in asia.
I did not like anything. Flight experience was bad overall.
Wouldn’t let us check our stroller and car seat at the gate
The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
Milan airport was bad experience. They should be more polite.
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
Premium economy was worth it-comfort was definitely better than economy class. The seats were more comfortable, blankets and pillows thicker
Emirates First Class is always a treat with Caviar and service is always personalised.
Comfort poor, little leg room, cabin temperature too hot. No free entertainment. No complementary drinks. Overal experience poor and would not travel with them again.
Flight was delayed by and hour but were informed beforehand
Most aspects of the flight were great! The entertainment was mediocre, though, which made such a long flight less enjoyable.
The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.
Everything was excellent! It would be nice to have a slightly bigger seat
Great first time experience with ANZ. Such a great customer service. The crew was very friendly and welcoming
Great first time experience with Air New Zealand and loved it. The flight crew was extremely friendly and provided great service.
Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.
Boarded on time, smooth flight and "gentle" landing in Palmerston North. Ahead of time due to a tailwind
A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.
Appreciated the ability to get an earlier flight home after flying in from in from Japan. No problem with boarding or crew service. The limited choice of snacks, compared to previous years. Aircraft seats seem to be getting harder and more uncomfortable all the time. Overall, happy to be home
The Air New Zealand product is terrible, it's as expensive as a Jetstar ticket with add ons but with surely staff and old aircraft.
Wonderful trip. Everyone from checking in to the gate to the flight itself was amazing - kind, helpful, and has a beautiful smile.
Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.
No refunds for flights that I could not take due to Covid restrictions
I want a refund. I had to switch flights and buy another airline ticket because this one was delayed.
We had a medical emergency, needing to get to an emergency room upon landing at LAX. I let the back flight attendants know the situation. One, David, contacted the pilot, who made arrangements for EMT's to be there when we got off the plane. They went above and beyond for us. We didn't have to go through customs, as a customs person came to us and checked us right at the exit of the jet way. Another wonderful woman, a United employee at LAX, perhaps a customer service liaison, took care of our luggage situation, as we weren't going to make our connection to Bozeman. When we came back to LAX to see when we could get a flight to Bozeman, the personnel are very accommodating and booked us on the next flight out, and assigned good seats. It was a horrible flight, physically, from Sydney to LAX, , but the professionalism of all involved was excellent! We are very grateful fir the way they all stepped in and helped during a very unpleasant medical situation. Thank you!!
Very good overall. However, your choices of free movies was limited and there was no music Channel???
We booked with Qantas instead of Delta and we instead flew on American Airlines. American is not our favorite to go on. No leg room and the width of seats are a joke. Your are packed like sardines on American flights.
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
they ran out of fruit for breakfast and so I just had a yogurt instead. other than that the flight was good
I liked the service, the menu, and the comfort of the seats! Even tho we were seated by the bathrooms, the reclining seats and movie selection was very good, my husband and I didn’t mind at all
Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)
Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.
My bag didn’t make it but otherwise it was a great experience.
Great. Seats are a little cramped with only a very small recline. Service was great. Food was fine.
The flights got us to our destination. The seats on the planes were uncomfortable.
The flight ticket were not reimbursed on Jan 22nd from Auckland to Wellington. Very Very dissatisfied.Please reimburse the ticket of my onward travel.
Very disappointed with my recent Jetstar experience. Firstly, it was extremely frustrating that we had to pay extra for basic things like in-flight entertainment and meals. Other airlines provide these essentials even with standard tickets, but Jetstar offered no comfort or amenities without additional charges. For a long international journey, this made the experience very uncomfortable. On top of that, there was a delay on our flight from Melbourne to Bangkok due to parts replacement, which was already inconvenient. But the biggest issue was the massive 5 hours and 15 minutes delay on our return flight, which completely disrupted our plans, caused unnecessary stress, and impacted both our time and health. Jetstar provided vouchers, but they were not nearly sufficient to cover proper meals or any meaningful service at Bangkok Airport. After such a long delay, this felt extremely inadequate and did not compensate for the inconvenience we faced. Overall, this has been one of my worst travel experiences. I am extremely disappointed and will not be booking with Jetstar in the future. I strongly request Jetstar to provide additional compensation for the significant delays and the discomfort we had to go through.
I was treated poorly in Dunedin by check in crew, then my bag was lost in Auckland. Never again.
They added the weight of my back to the carryon luggage and charged me NZ$75 for being over 7 kg.
I got what I paid for - flight was clean, staff were friendly
a constant reminder that you need to work harder so you can avoid this airline
The price difference/saving isn't sufficient to compensate the experience difference, don't recommend unless flight is under 3 hours. Huge queues for check in and the priority lane of other ailines blocked checked in Jetstar passengers from proceeding through to screening. Gate change to a "dungeon gate" that didn't have toilets in the vicinity. 45minute delay in boarding, no updates or explaination, let alone apology for any inconvenience. 1 scanner working for a full fight to board, no coordination. Loaded on to crowded buses to get on the plane in the middle of the tarmac, up stairs with no explaination. 4 bus trips. No system for boarding in sections. Over an hour late departing. Nothing complimentary, not even water or in-flight music. Pay wave not available and no cash sales. Staff onboard were friendly and professional.
Captains address to passengers was excellent. Knee room in seating was very uncomfortable.
