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WLG - CGO

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Zhengzhou
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Top airline flying Wellington to Zhengzhou

Scores according to KAYAK customer reviews

6.5
Air China
Overall score based on 5,753 reviews
6.8
Boarding
6.5
Comfort
7.0
Crew
6.1
Entertainment
6.1
Food
Airline reviews

Pros: "Aircraft is new"
Cons: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"

Pros: "Timely departure, snacks throughout trip, not a full flight"
Cons: "Not a great movie selection"

Pros: "Seats was ok not very comfortable . They don’t understand English . Before food served there is announcement for apologies for not choice. I ask her about food , what is this she said I don’t know. They don’t know what they are serving. It taste was horrible. That was the desert with food."
Cons: "They have to learn English and serve the better quality of food."

Cons: "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."

Pros: "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
Cons: "Entertainment/movie was nil. No personal entertainment screen."

Pros: "The seating was very comfortable"
Cons: "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."

Pros: "The seating wasnt very comfortable"
Cons: "The food wasn’t that great and the seating was old."

Pros: "Amazing crew and service"

Cons: "If my flight was not 2hrs delayed, could catch up the transfer flight instead of late for the transfer and have to wait for the 2nd day flight and still stocked in Beijing Airport now"

Pros: "The food was good."
Cons: "Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage."

Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Pros: "bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight."
Cons: "advance seat allocation at the time of booking."

Pros: "The crew are very helpful. Services are very good."

Pros: "Friendly and helpful crew. Efficient check-in"
Cons: "Airplane food and overpriced extra baggage"

Pros: "No"
Cons: "No"

Pros: "Yes they where excellent on everyway possible but the 1st hour of the flight was rough."

Pros: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Cons: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."

Cons: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."

Pros: "Reasonably comfortable"
Cons: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"

Cons: "No entertainment"

Pros: "Boarding was prompt and efficient."
Cons: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."

Pros: "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
Cons: "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"

Cons: "Customer service on the flight was poor ."

Pros: "Very good service on board, crew very attentive and polite."
Cons: "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."

Pros: "the flight is delate"

Pros: "The crew was outstanding."

Pros: "New York to Beijing plane was new."
Cons: "Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks"

Cons: "Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better"

Pros: "Crew was professional and helpful"
Cons: "No wifi. Food was just ok."

Pros: "Ran on time"
Cons: "Food and drink options are limited"

Pros: "The on time performance also inflight Meals"
Cons: "Check in for Departure"

Pros: "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
Cons: "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"

Pros: "Nice carrier. Enough leg room and clean flight"
Cons: "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"

Pros: "The staff was helpful"
Cons: "The flight was cramped up and not clean"

Pros: "The food as good and the flight attendants were nice"
Cons: "No entertainment since it was a small plane it didn’t have any tv or they didn’t want you to use your phones as well"

Cons: "No personal entertainment but a lot of leg room"

Cons: "The plane was delayed over one hour for take off in Shanghai"

Pros: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Cons: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."

Pros: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
Cons: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."

Pros: "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
Cons: "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"

Cons: "I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring"

Cons: "The plane was so cold that by the end people were wearing their parkas. I started the flight healthy and ended it with a hacking cough that turned into a full blown cold. The not very good food was also not warm."

Pros: "Crew was friendly helpful"
Cons: "I ordered muslim food but they said they don’t have"

Cons: "Horrible communications! Requested an upgrade and was told the system was down then on return trip requested upgrade again and was told that it had to be done at check in which means returning to main terminal by tram and going through security again as the girl at the boarding desk returned to playing with her phone. There was more than 50% first class seats unfilled, good news for investors. On the tv monitor we were watching our final approach as we bypassed the airport and made three 360 degree turns 50 miles out for 30 minutes and not one word from the Captain what was happening, very nerve racking. Never fly Air China again!"

Cons: "Little movie options"

Pros: "Staff were quite helpful and both flights were on time - very cheap which made the things I didn’t like acceptable"
Cons: "There wasn’t really any legroom (I’m about 1.74m) or much comfort and the plane itself was really loud - not used to that from long distance flights. Two out of four meals were okay."

Pros: "Unedable food"
Cons: "Booked beyond recognition flavourless"

Pros: "There was free water"
Cons: "Flight was delayed, poor communication, almost a riot at the boarding gate when flight became delayed with no explanation"

Read more about Air China

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