Daily cleaning, installation of cabin HEPA filters on flights from South Pacific to Auckland
Air New Zealand, Etihad Airways and EVA Air have all waived their change and cancellation fees on flights from South Pacific to Auckland. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from South Pacific to Auckland.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from South Pacific to Auckland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Auckland from South Pacific is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Auckland with an airline and back to South Pacific with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Auckland from South Pacific up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was very hospitable and friendly"
Pros: "The corn chips!"
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "Lovely, friendly crew!"
Cons: "No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?"
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Cons: "Entertainment and seat comfort"
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Pros: "arrived early at destination ground crew helpful with seating"
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Cons: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Pros: "The regional flights are nice and quick with no frills or complications. Everyone is in one cabin and you can quickly board using kiosks at the gate."
Cons: "You might want to bring a book on this flight or something as their in-flight video and adverts are all you'll really see in terms of entertainment."
Cons: "More leg space should be given to who have height to6”1’ or so."
Cons: "Bathroom did not work, food was not so tasty"
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Flying over the country of NZ."
Cons: "Crying kids."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "The usual "shuttle" flight between chc and akl."
Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Cons: "Crew forgot to serve us our meal."
Pros: "Very friendly staff, speedy boarding, nice comments from the captain."
Pros: "Everything was ok"
Pros: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Cons: "Nothing I can think of. Very happy with the flight."
Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Pros: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Cons: "Close quarters between seats."
Pros: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Cons: "Wasn't all that bad!"
Pros: "We flew with Air New Zealand a few times during our trip and every flight was absolutely perfect. Staff was nice and helpful, the cabin was comfortable and everything from checking in to walking off the plane was easy."
Pros: "Everything, felt safe"
Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
Pros: "Everything was quite nice."
Cons: "Not much"
Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
Pros: "Extra leg room at front of plane."
Cons: "Seats too narrow."
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Pros: "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."
Cons: "Waiting for passengers and delaying our flight"
Pros: "Food, service, comfort was all very good."
Pros: "The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else."
Pros: "Crew and beverage options were great."
Cons: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Pros: "Crew, comfort, snacks"
Cons: "When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through"
Pros: "Not confortable at all! I was in the middle seat in the center of the plane and hD to get up every time people had to use the restroom. I could not sleep at all in the 14 hour flight - not to mention after a 6 hour delay - with poor communication on what the delays were all about. 4 different times the flight was delayed with no explanation. I liked nothing about this overpriced, under served flight."
Cons: "6 hours delayed in Sydney and nobody was telling us what was going on. I got sick while waiting, and was in a lot of pain all the way home. Also i had to pay $304 change fee to change my flight to Sydney to SFO from the original Melbourne to LAX To SFO thinking since I was coming home from Sydney I could change to a direct flight to SFO and get home early, but it took about 6 hours later because of the delay and I lost $304 in change fees even though I booked the fight via reward mileage and gave up 80,000 miles for this flight, and on top of that, when I changed the Sydney to SFO flight the system would not let me change my seat and I was booked in the middle of the plane in the middle in a 4 person row with 3 seats on the right and 3 on the left. I always fly in the window seat to help me sleep easier and not have to get up every time someone had to use the restroom. This was a 14 hour flight and I got no sleep at all and the 6 hour delay killed me. This was an awful experience and I don’t believe the $304 charge was worth it considering I paid 80,000 miles + taxes. I am complaining to executive management all the way to the top about this terrible expensive poor experience."
Pros: "Crew were nice and entertainment was ok."
Cons: "Flight was 1hr 40 minutes late and had to catch a bus to the end of the airport to even board. As well as shared terminal gates..."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Pros: "New screens new seats and very modern"
Cons: "Flight delay could’ve been shorter."
Pros: "The crew was great and the seats were comfortable."
Cons: "If the seats reclined more, it would have been easier to sleep. The baby behind me would not stop screaming for 7 of the 15 hour flight. The flight was oversold so there was no where I could move. Even ear plugs didn’t help. Everyone was miserable."
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "Good movies make for a quick trip"
Pros: "Great experience - love travelling Qantas on International flights"
Pros: "crew was very nice"
Cons: "entertainment system malfunction needed a long time to reboot"
Pros: "timely and comfortable"
Cons: "less use of plastic- why not be the first airline to use the new paper box water bottle? why do the blankets have to be wrapped in plastic. end use of single use plastics, be a pioneer :)"
Cons: "I booked emrits but i was boaded on quants"
Pros: "Great Business Class Lounge close to departure gate."
Cons: "Connecting from a domestic flight with Virgin Australia to the International Terminal carrying 5 large pieces of luggage was a bit stressful and complicated. Train or Bus ? Lots of Lifts up and down. Boarding security was excessive."
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Cons: "The plane required the note book to view current movie but the note book has to have the app installed before take off. It was not properly draw my attention in advance via e-mail or text messages. For such a long flight, Qantas should have a better plane to server this route. Totally disappointed."
Pros: "Direct flight from Sydney to San Francisco. Good price, on sale."
Cons: "Leg room okay unless person in front puts there seat back and then it is almost impossible to be comfortable, even if you put your seat back. Food distribution is done in mysterious ways. Movies were the same coming and going even though it was more than a month between flights."
Cons: "Flight was nearly an hour late leaving."
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "Handling our expenses during the delay"
Cons: "Changed our seats. We were not put next to each other. Reservations did a horrible job, could not get any information from them on my booking. The rebooking procedures were handled poorly. People with connections should have been handled separately and in a different way. Some people got rescheduled on earlier flights than we were told but did not know about it so many missed their rescheduled flights."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Staff service was excellent."
Cons: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Pros: "Unfortunately I didn't get to travel, yet I paid $625! What a load of sh!& How is this legal? Sorry I wasn't able to understand 100% of what I read, and was naive to think that your company wasn't profiting off of deceiving customers. It's ridiculous to make someone read through 3 different "terms and conditions" and expect them to check all of the policies of the airline before they commit to the reservation. The wording also doesn't read easy and requires an attorney to read through. This is a scam."
Cons: "I would like to know who is telling me the truth regarding why i $500 was taken from my refund when I was forced to cancel my flight due to not getting my visa. I think it's interesting that as I typed this, as soon as I typed justfly.com or kayak.com, a window popped up encouraging me to write my comment in feedback, not here, yet when I wrote kiwi.com or priceline.com, nothing popped up. This just confirms that there are many people out there that believe they were deceived by these two companies and it's unfortunate that Qantas is looking just as guilty of cheating people out of their hard EARNED money."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "The flight itself was fine. Point a to point b with no hiccups."
Cons: "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Cons: "Lack of ipads for inflight entertainment"
Pros: "Friendly staff. Clean and tidy. Fast and reliable. Grand cup of tea too. Would recommend and would fly again. Different Safety demo got my attention."
Pros: "Crew on board were nice and helpful."
Cons: "No boarding announcements at Sydney airport. Food selections ran out."
Pros: "The service was very friendly, proactive and helpful. Got to fly in an A380 and I got a whole row to myself. the cabin crew were extremely attentive."
Cons: "The menu said we would get a weiss bar (amazingly delicious mango ice cream) on the menu and we didn't get one!"
Pros: "Service and food where good"
Cons: "The TV screen was not responsive and headphones outlet was mest up at both seats on each flight. When you plug in headphones you get only one speaker working or non at all. We couldn't injoy intertaiment consel at all."
Pros: "Impeccable service, food, and overall experience from the crew. It has always been a joy to fly Qantas, and I'm glad to see that is something that doesn't change."
Cons: "If you are going to travel with a little one, have the common decency to help your poor wife take care of them as well. You had three seats, the entire middle aisle, yet you decided to take the open seat next to me so they could lay down together. That was nice, I get it, sure. But if your baby is going to cry for hours (and hours, it was a 10.5 hour flight, that poor kid must have been exhausted), pause the movie for a minute, and maybe try to help. I don't mind being inconvenienced for the little ones, I'm a dad of 4 myself, I've traveled a lot and know how it goes. But jesus christ, she's your wife, that's your child, try taking care of them."
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "Service was pleasant. Entertainment selections were quite nice -- great to have so many movies and music from which to choose."
Cons: "Dinner portions were insufficient -- a tiny box of food, though delicious, left me feeling hungry. Legroom was cramped -- As a 6'2" (188 cm) man, I always have request aisle seating but was given a middle row seat. These should be reserved for shorter passengers only who do not require many ups and downs from their seats during the flight. No one should have to pay to choose a seat ahead of time! Except Qantas, I've never seen an airline charge to choose a regular, non-premium seat. That is ridiculous to charge $30, especially when the airfare was over $1300."
Cons: "That the flight was delayed and we are already getting there late to begin with."
Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"
Pros: "Getting there in one piece."
Cons: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "seat was comfortable"
Cons: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Cons: "Latam could be better if permit that customer can change the sit at check in."
Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."
Pros: "Business Class, seat 1L. Comfortable flight. Arrived well rested."
Cons: "Menos tiempo en las escalas"
Pros: "Business class is nice and comfortable with LATAM"
Cons: "More choices for the mains would be great"
Cons: "The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense."
Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"
Pros: "You made it possible to change my flight to one earlier"
Cons: "The food"
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "We made the flight in great time after our connecting flight was delayed."
Cons: "Our bags didn’t make our flight. We are very disappointed."
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Cons: "My baggage was lost"
Pros: "Boeing 787 Dreamliner, plane looked brand new. Attendants are friendly. Food is excellent. Best flight experience in many years."
Pros: "the flight was quiet"
Cons: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."
Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"
Pros: "The aircraft."
Cons: "Charger $190 for a second check in bag of 7kg. Extremely rude staff. Terrible food. Never fly with them again!"
Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"
Pros: "Great service from start to finish"
Pros: "The entertainment system is exceptional. The food, in my opinion, has always been good. I've flown Lan Airlines since before the merger for at least a decade. The crew was efficient, in particular given the size of the flight."
Cons: "Oddly, the seats were slightly less comfortable on this larger jet than on the LATAM flight from Santiago to Lima which was a smaller jet with one aisle and 3 seats per row."
Pros: "Rescheduled on to a different airline."
Pros: "Speed of service, friendly personnel, food"
Cons: "Flight left one hour late-stressful as I had short connection, but airport didn’t announce that we’d still arrive approx on time due to strong tailwind. Less stress all round if they’d have told us"
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."
Pros: "Love the food, presentation, service EVERYTHING about this flight."
Pros: "Wine and whisky"
Pros: "Flight crew friendly , on time, clean, comfortable seats"
Cons: "Boarding was disorganized and confusing, no where to sit at gate."
Pros: "The entertainment was awesome."
Pros: "Good attention by the airline solved my problems"
Cons: "The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!"
Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Pros: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Cons: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Pros: "Technology Leg room"
Cons: "Everything. We never made it to the last flight because they cancelled our flight home, stranding us (myself, husband and 2 small children) in Ecuador. I have traveled extensively for almost 20 years and have NEVER dealt with such a terrible company with such shady employees. It was unbelievable and we aren't the only ones. Just take a peek at their social media accounts. They don't allow reviews anymore but there is a community of people who have been stranded in South America by LATAM and the link is easily found. They seem to have a ploy to try and get people to buy extra tickets. Seriously a scam. Stay away!"
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Pros: "Glad to have the pillow and blanket. Plane was clean and new. Really appreciate the luggage bins now allow standing up in the middle seat."
Cons: "Food was not as good as other LAN flights I've been on. No fruit in the fruit high season."
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"
Cons: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"
Pros: "Once again, I was impressed with the food and the service. The flight crew was very friendly and accommodating."
Cons: "My entertainment center didn't have audio for one of the movies so I had to use closed caption to read what the characters were saying. I had some issues trying to get the movie to play because the screen froze for a moment."
Pros: "Staff was friendly"
Cons: "Flight from Osorno to Valdivia was delayed, then flight from Valdivia to Santiago was delayed. But they told me I would be OK making my connecting flight in Mexico City (next flight was Santiago to Mexico City)... wrong! I wasn't even close to making my connection."
Cons: "Latam Flight was delayed for maintenance and notice was not given via email/text or call. Desk agent pointed at paper taped on desk and asked us to read about the delay vs telling us what to expect."
Cons: "Todo bien"
Cons: "Latin service can come across as abrupt"
Cons: "The boarding process how backwards they do it And make you check carry on items Anf don't offer online check in"
Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."
Pros: "El sistema de registro fue rápido, el abordaje también, el avión estaba en buenas condiciones de aseo y comodidad, la tripulación fue muy amable, el vuelo salio a tiempo."
Pros: "We arrived safely and on time."
Cons: "The pricing seems low when purchasing the ticket, but we were charged $45/bag for our carryon bags that could easily have fit in the overhead bins (and on a separate flight with another airline that is what we did). Seems like a money grab to charge for the carryon if it weighs more than 7g or whatever small amount. Just take that cost into account when booking your flight."
Pros: "On check in we were offered the extra legroom right at the front, with just the two of us on the row!"
Pros: "The price was OK"
Cons: "The flight (scheduled for 80 minutes) was almost 6 HOURS LATE!!! The information we received whilst waiting was inconsistent. Very frustrating."
Pros: "Check in people were great. Staff very cheerful thanks."
Pros: "We arrived to the airport 2.5 hours early which was too soon to check in. Instead of making us wait, the Jetstar attendant offered us an earlier flight. Very accommodating and thoughtful! Thanks so much Jetstar!"
Pros: "Carryon luggage is restricted to 7 kg. Conflicts with worldcstandards and then they apply it to foreigners, but not to Kiwis! They would not let me take on my roller bag, but many locals got to! 9"
Cons: "See above"
Pros: "Super quick, clean, professional. I love Jetstar."
Cons: "The flight was late with no explanation as to why. We missed our connection to the second flight. We had to change our car rental plans, and it cost us twice as much. We had to spend 6 extra hours in the Auckland airport."
Cons: "Delayed, delayed, delayed, cancelled"
Cons: "Went online to check in and buy bags. Was able to buy one bag but was given message that I must finish check in and bag purchase at the airport. Got to airport and was told second bag was $150 and not $25. Said I should have purchased online. Explained that in one web session I was able to purchase one bag but denied option to buy second. No help or explanation. Not a fan of Jetstar or their web site."
Pros: "Staff apologized for slight delay due to weather which was no big deal. Fast boarding because they use the front door and aft door."
Cons: "I overpaid for my checked luggage and couldn't get a refund. I prepaid. You might as well tell people if you are bringing a suitcase, you have to pay. Ticket price should include one suitcase up top 15 kg- 20 kg."
Pros: "Friendly and efficient."
Cons: "Both legs of my flight were late, and the excuses given by each pilot were weak."
Cons: "I bought jet star tickets worst experience ever All employees are lazy they don’t care about anything"
Pros: "Take-off and landing were smooth."
Cons: "1) Online check-in wanted our weight of our checked-in bag, and because I didn’t know it, we checked at airport but then had to pay $60 instead of the $25 or so online. 2) while they were making us pay, they didn’t mention that the flight was delayed so we got to our gate almost 2 hours too soon with no clue. 3) they wouldn’t even give a cup of water. Had to pay $4 for a bottle."
Pros: "We survived."
Cons: "Screaming children, obnoxious passengers, forced to pay $120 to check two back packs, $5 coffee, rude staff... Will never fly this airline again."
Pros: "Great boarding process. Happy/smiling staff. Great experience overall."
Cons: "No onboard entertaibment but it is a budget airline on a short haul flight so...."
Pros: "Short flight time door-to-door. Leather seats were good."
Cons: "The guy in front of me was slightly obnoxious. Flight was bumpy at times."
Pros: "Service personnel were polite and friendly."
Cons: "Being charged for luggage and bags were damaged. Still waiting for results of claim"
Pros: "Note too expensive"
Cons: "Jet star wanted to charge us $60 at gate for our hand bags after we checked our two carry on bags with 10kg balance. Very confusing baggage policy for people originating from USA"
Cons: "Check in staff were rude."
Cons: "We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience."
Pros: "Reasonable fares Nice staff"
Cons: "Hidden baggage fees. I tried to check in online and add a checked bag but experienced a problem with the site. I had no choice but to ask for assistance at the counter and was charged $70 (vs $16 online) for 1 bag that weighed 12 kilos due to "airport fees". Ridiculous!"
Pros: "Nothing unless being over chargered gets me points when in heaven."
Cons: "When I ordered the flight the process never gave me a chance to pay for bags like it did from Auckland to Christchurch. However, on the return flight when I went to check the bags in they said I would have to pay $210 for 2 bags. Thanks jetsatr and kayak for not having a good process to order a head of time. Won't use either again unless someone reads this and gives me a refund."
Cons: "It was our first experience with a low-cost flight and we did not receive any information about the cost of the baggage when paid prior to the flight in the airport. It costed us more than the tickets!!!"
Cons: "We were charged over $300 (NZ) for the check in luggage!!! I told the agent this is ridiculous, our seats were only $159 (NZ). She said that I should have read the "terms & conditions." Like other reviewers, I booked this flight over 3 months ago and didn't take note of any extra charges for checked-in luggage. After reading the comments of others in the same situation, I realize that I'm not alone. I wish I had checked out these reviews of Jetstar BEFORE I booked. You would be doing your clients a big favor to include mention of this strange practice of not including luggage fees by Jetstar..and warn them that these fees could bring the total cost of their airfare to over $500 for a 100 minute domestic flight for 2 travelers. My husband said next time we're going through a travel agent. Sorry"
Pros: "Ground staff and attendants were great!"
Cons: "No entertainment and have to pay for food, not even a drink."
Pros: "Crew and staff were nice."
Cons: "Baggage fees are super expensive if you don't prepay. Can be as much as the flight itself. Be sure to prepay for your baggage!!"
Pros: "Not much"
Pros: "The flight was ordinary, on time and okay service. There was no food or entertainment on this short flight."
Cons: "We were charged an extra $140 to check our bags (2) because we had not indicated in advance that we had luggage to check. These were our only 2 bags (one each), not extra baggage. I don't think the contents were even worth $140. Will never flly JetStar again, and will tell fellow travelers to avoid this airline."
Cons: "Baggage process is dumb."
Pros: "Nothing, never, ever go on Jetstar"
Cons: "No explanation, no time table, awful service."
Pros: "Good cheap, no frills flight"
Pros: "The flight was delayed, but the agent bumped us on an earlier flight to accommodate our connections without even asking. No entertainment service, and the flight was short so by the time we were to be served it was ready for landing."
Cons: "They charged us $140 to check two carryon-sized bags (which we were able to fit in overhead bins on all of our other flights during the trip). VERY disappointed. It was either abandon our carryons, or pay the $140. We felt like we were held hostage by this airline's policy and will never fly with Jetstar again."
Pros: "The cabin, crew and aircraft met and exceeded our expectations for this flight. Everything ran smoothly and we were both very impressed with this domestic flight. Thank you Jetstar!"
Pros: "Easy well organized airline"
Pros: "This particular flight was on time!"
Cons: "Cramp seats. Another 400 NZD for our luggage. It's not the typical 25 for checked bags!"
Pros: "Forgot to add check bag to my fair. Arrived early and was to add a check bag for $17. The service was great for the price of a short domestic flight."
Pros: "The initial price."
Cons: "Jet star is a super cheap company. Everything is extra. We purchased extra baggage but didn't have a scale and we weighed over. Make sure to purchase the heavy side because it cost an arm and a leg. The lady at the desk didn't know the rules for fishing rods and almost made us pack them. Luckily we had just flown a different airline and knew we could carry them on. If you decide to change your flight it's cheaper just to purchase new tickets."
Cons: "Huge baggage fees that surprised us."
Pros: "As always Jetstar knocked it out of the park. Great crew and service. On time despite a passenger issue that was handled extremely delicately and professionally. This is a budget airline with a full service attitude. Never ever have they let me down."
Cons: "Nothing. Everything was first class."
Pros: "Anything I liked has been ruined by the baggage fees. I am expecting to be reimbursed and look forward to some contact from a company representative."
Cons: "The price of the flight advertised clearly stated that there were no baggage fees, it was written as £0 after the words 'baggage fees', so I was clearly surprised to be asked to pay $70 upon arrival at the airport from my baggage. Would someone like to explain this? I will be taking this up with the senior partners at your company as I feel this is complete miss advertising. The fact that you can state zero fees and then expect customers to pay extra is RIDICULOUS!!! I WILL NEVER BE USING THIS COMPANY AGAIN, EVEN IF THE PRICE IS CONSIDERABLY LESS THAN A COMPETITOR."
Pros: "Crew was professional"
Cons: "Their fees are outrageous. Great initial price, but once you add in normal baggage fees, price was higher. Once and done. Won't fly Jetstar again"
Cons: "The ridiculously excessive charge to check a bag at the check-in counter!!!! Outrageous behaviour by airlines to have a policy of ripping people off! Never again Jetstar!!!!"
Pros: "When booking the flight I somehow missed that I had to claim luggage beforehand (this was my first time using JetStar). Anyway 170.00 later we were off. The crew and staff were fine. There was no food, no drink, and no entertainment."
Cons: "Besides the luggage fees, the seats were terrible. They sit straight up at a 90 degree angle, almost forcing you to recline to get comfortable. Quite claustrophobic."
Cons: "So I showed up to find out that my ticket didn't include luggage, ok, no big deal I will pay for the bag, what 75$, no problem. oh wait a minute they wanted 300$ for the bag. the flight was less than 250$, I ended up walking over to Air NZ and got a flight with them. I will never, ever, ever, ever book with these jokers again. This should be illegal, showing up at the airport and then being told the baggage charge is over 100% of the price of the ticket. I could have bought another ticket just for my bag and put it in the seat beside me for less. How does an airline justify this???"
Pros: "Flight was on time"
Cons: "we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max"
Cons: "Didn't know about the low weight allowance for carry-on; glad you didn't weigh my bag ..."
Airlines flying from South Pacific to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Pacific to Auckland
Masks required on board, masks provided on flights from South Pacific to Auckland
Social distancing seating
Middle seats unavailable to book on flights from South Pacific to Auckland
Testing for antibodies, testing for symptoms for flights from South Pacific to Auckland
Waiving of change fees. Search flexible flights from South Pacific to Auckland