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Fri 28/4
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Good to know
Top tips for finding cheap flights to New Zealand
- High season is considered to be January, February and December. The cheapest month to fly from Shanghai is January.
- Morning departure is around 18% cheaper than an evening flight, on average*.
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Top airlines flying Shanghai Hongqiao Intl to New Zealand
Scores according to KAYAK customer reviews8.7
Korean AirOverall score based on 4947 reviews
8.8Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
Airline reviews
Cons: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Cons: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Pros: "Nice, clean efficient. Comfort was good."
Cons: "The crew was great but pretty impersonal. Not a great selection of movies."
Pros: "The crew was lovely as were the littlebthibgs like slippers."
Cons: "The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi"
Pros: "Entertaiment"
Cons: "They should serve variety of. Food"
Pros: "All crew was super polite, friendly and professional, the food was amazing, and seat was comfy."
Cons: "The entertainment was poor, bad movies selection, small selection of movies, old movies."
Cons: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Cons: "Loved it"
Pros: "Comport seating"
Cons: "Food quality needs to be improve"
Pros: "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
Cons: "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "service, food, kindness"
Cons: "none"
Pros: "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
Cons: "I can't think of anything I disliked on this trip."
Cons: "would not accept my confirm check in on line"
Pros: "Quiet except for the kids"
Cons: "The meals"
Pros: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Cons: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Cons: "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
Cons: "The flight was delayed by an hour but otherwise it was a good experience. The crew was great and the food was fine. I'm pleased with Korean Air."
Pros: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Pros: "The food was very delicious on this trip. I had the seafood dish. Very tasty."
Cons: "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
Pros: "Food."
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded."
Cons: "Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane."
Pros: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Pros: "NA"
Cons: "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
Pros: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Cons: "Everything. You have THE worst customer servive evet."
Cons: "Same above"
Cons: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
Pros: "Superb courtesy and attention."
Pros: "Great service"
Cons: "Wish I could have sat further in the front"
Pros: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Cons: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Pros: "The in-flight experience is just fine."
Cons: "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
Cons: "Food"
Pros: "extra leg room was great"
Pros: "Excellent Service super"
Pros: "Good more choices"
Cons: "Transit in Korea make shorter hour"
Pros: "Good time management"
Pros: "Korean Air eventually returned my money"
Cons: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Pros: "All of the people from Korean Air that I spoke with were very considerate and helpful."
Cons: "No legitimate complaints."
Pros: "Service was excellent, as always on KAL flights, top notch airline food."
Cons: "too little leg room."
Pros: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Cons: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Pros: "The stewardesses are very good and attentive."
Cons: "Not applicable"
Pros: "Nice crew, food and service"
Pros: "Excellent service, food, and entertainment system; best in all my travels and I travel quite a bit for work and pleasure. Bettween 2 meal services, 2 snacks, drinks, and free entertainment, time went quickly. Everyone gets pillows, blankets, slippers and a toothbrush upon boarding too."
Cons: "10 hr flight in economy from Korea is hard to get comfortable. Seats could be a bit more padded and space is still tight on such a long flight (better than normal and reclined more than avg)) but I guess thats what they want you to pay and upgrade."
Pros: "Food and crew's profesional service and care"
Pros: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Pros: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Cons: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Pros: "The incheon airport efficiency, the food Inboard, the transit was food."
Cons: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
Pros: "same as above"
Cons: "same as above"
Pros: "No..no redeeming features.."
Cons: "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
Cons: "It seems that Chinese people even when given allocated seat numbers sit anywhere so was very chaotic."
Cons: "Food was not great"
Pros: "very Good service"
Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
Pros: "The crew is very friendly , hard working and helpful."
Cons: "Food"
Pros: "The flight from Los Angeles to Guangzhou was good and food was fine."
Cons: "Food served on Guangzhou-Dhaka sector was not good."
Cons: "the crew is impatient. The stewardess left before i even finish my sentence."
Cons: "Flight was late. Disembarked at the China Southern repair building. Miles from the terminal"
Pros: "movies"
Cons: "no directions to the hotel during our layover. No English spoken at the hotel! Very confusing."
Pros: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Cons: "I loved everything!"
Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
Pros: "Good selection of movies...."
Cons: "...if you could watch them. My screen didn't work. A nice attendant gave me an iPad to watch some on, but obviously it could only hold so many...and not the ones I preferred. There wasn't a vegetarian option so I was given just bread to eat twice on a 15 hour flight. To top it all off, the airline worker at check in forced my companion to pay $150 to gate check her guitar (which has always counted as carry on thru other airlines), and then at the gate she was told she couldn't check it and that she was to bring it on the plane as we originally intended. We noticed she was the only person given any trouble and the only black person.....all in all, a terrible experience."
Pros: "Excellent management, well cared & hospitality"
Cons: "Liked everything, keep it up for its prosperity."
Pros: "regular meals, decent inflight programming"
Cons: "Service can be very erratic. On both long-haul CSA flights I took, attendants spoke poor English, which was surprising given the route. This is a perfectly OK airline for the price. You get what you pay for, in a way. But if anything drifts from the original plan, you're screwed. On Thurs Jan 4 we were diverted to Chicago due to bad weather. CSA has ZERO ground presence at Ohare. They gave us poorly-worded, vague instructions while still on board the aircraft for how to proceed once we disembarked-- and then their crew went off to hotels and rested, while most of the passengers stood stranded and confused in the airport terminal with NO assistance whatsoever. We were NEVER formally told when to reboard, or when our flight might take off again for JFK. We were NEVER told what kind of arrangements would be available for passengers to rest and recover-- and we landed around midnight, mind you. Passengers shared info with one another that they gleaned from 3rd party websites-- we all helped each other out, because CSA was useless. I recognize that it was an unusual situation due to extreme weather but it was indicative of the kind of customer service one can expect. Which is, not much."
Pros: "Food was mainly excellent. Entertainment was mainly excellent, except the game choices were limited and the movies were edited."
Cons: "1. Uncomfortable boarding at CAN: Had to go out in the cold to ride a BUS to the airplane: Why can't they use a BRIDGE like everyone else? Since our first leg was from, and our lest leg was to, very warm places, we were not prepared for near-freezing conditions. 2. Loss of baggage, CAN to MNL, flight CZ3091, 1/1/18: The luggage which had our clothes was delayed. Worse, the over-ground delivery of said luggage took too long: one third of our stay in the Philippines. I knew we'd wear the same clothes for almost 24 hours straight, didn't expect to do so for three additional days."
Cons: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
Pros: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
Cons: "Food , tv, many hours of waiting for boarding"
Cons: "It was a horrible flight for me will never travel again with you guys"
Pros: "Nothing"
Cons: "Staff was so rude and tv is not working properly"
Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"
Pros: "Food was delicious and leg room was decent. Good toiletries."
Cons: "Chairs could feel every kick, nudge and tapping on touchscreen. Not many snacks offered."
Pros: "Food was okay compared to Melb-Guangzhou journey that was excellent."
Cons: "Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries."
Pros: "First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!"
Cons: "Wait too in hotel"
Cons: "The food was awful. I felt sick after eating it and still feel sick after many hours. Being on a 15 hour flight we don't have much choice but to eat some of it"
Pros: "The vegetarian meal was tasty this time compared to last time and better than the other airlines I took in the past. The crew was friendly and not abrupt with passengers."
Cons: "It took a long while to get out of the plane in Guangzhou that I thought I'd miss the flight to LA. The plane's aircon was not working while we were boarding and waiting for passengers in Manila where the weather was hot. Fortunately the aircon worked during the flight fr Mla to Guangzhou"
Pros: "Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!"
Cons: "No entertainment which it is normal since the price is so cheap."
Pros: "They got me home to the States. China Southern representatives were a little more helpful and organized about directing passengers from flight coming into Wuhan to flight going out to San Francisco in the right direction and through departing immigration. It went smoothly and felt as if they were better prepared to continue "us" on our journey to San Francisco. We even got green stickers with "SFO" showing we were part of the group and a new boarding pass with the right gate number. When asking for a glass of wine, they poured what they had and came back with more. It was a newer plane with entertainment systems. Headphones were provided, if needed."
Cons: "Flight was delayed from Wuhan to San Francisco. The reason given, while sitting on the plane (after boarding), air traffic. When looking out the window, the airport taxis and runways looked desolate. If my flight from San Francisco to home (Seattle) hadn't be delayed, I possibly would have missed my last flight home. Mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so you are forced to use their entertainment system and not be able to listen to your own music."
Cons: "I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again."
Cons: "4 hour delay without sufficient reason, Uncomfortable seat."
Pros: "Delayed"
Cons: "Delayed"
Pros: "Accommodation was awesome. I enjoyed on and off board a lot. Will travel with China Southern again in future."
Pros: "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
Cons: "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
Cons: "Everything"
Pros: "Once I was on the plane, it was wonderful. A very long flight went by very quickly and comfortably."
Cons: "Getting information or confirmation of my flight ahead of time was impossible. The web site wants a string of three identifiers delimited by some single character in some order. I know I saw two different orders for those three and believe I saw a third. I never got in."
Pros: "I liked the complementary hotel room. The room was really nice and everyone was very helpful getting me there, they even gave me a map to the check in desk. I definitely got more sleep there than I would in the airport."
Cons: "I didn't like the 13 hour layover."
Cons: "TV screen was broken and looked really bad."
Pros: "Better leg room than on other flights."
Pros: "The price and the convenient connections."
Cons: "Having to re-check my luggage in Beijing (on an ICN-PEK-URC-ALA same-day itinerary)."
Pros: "good food, good movies, excellent service"
Cons: "I am frequent business traveller, I flew from KTM to CAN from China Southern. I tell you they have the worst service ever. I asked for a glass of wine in return they show me empty bottle and says we don't have it anymore. This is humuliation, I rated them -10 for Customer Service out of 10."
Cons: "Lost the baggage, no where to find."
Cons: "This airline needs to get it together with the delays. To keep it short, I will not fly with this airline again."
Pros: "I was pickpocketed the day of my flight - wallet and passport. This earlobe told me my ticket was in refundable and that not having a passport was not a reason not to fly. Complete idiots and terrible service. I will never use this airline again"
Cons: "Chicken in our meal had gone bad. Crew very apologetic. Then the plane was terribly hot and crew kept making excuses and the problem was never resolved. Faucet in the bathroom sprayed everywhere. One of the worst flights I've ever taken but not so off the mark for Chinese carriers"
Pros: "Good selection of movies"
Cons: "The distance from landing to getting shuttled to the main airport, in organized."
Pros: "Having recieve any news about it"
Cons: "Plane Clean and good service"
Pros: "Size of airplane"
Cons: "Luggage was lost and I felt no one at China Southern nor the airport cared. No follow up until I had my hotel staff and my local guide assist me."
Pros: "Individual seats"
Cons: "Food not good enough for business class Old planes from outside"
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10/5Wed
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36h 55mSHA-AKL
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16h 25mAKL-SHA
$1,529
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$1,754
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16h 25mAKL-SHA
$1,823
20/4Thu
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46h 04mSHA-CHC
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$1,850
25/4Tue
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17h 55mSHA-AKL
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Shanghai Hongqiao Intl - New Zealand Flights
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$1,718