ITM - AKL

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ITM — AKL
30 Nov — 7 Dec1
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1 adult
Economy
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Wed 30/11
Wed 7/12

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Top 4 airlines serving Osaka Itami to Auckland Intl

Scores according to KAYAK customer reviews
8.6
ANAOverall score based on 4771 reviews
8.8Boarding
8.5Comfort
9.0Crew
8.3Entertainment
8.3Food
Airline reviews
Pros: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Cons: "None so far"
Read more about ANA
Pros: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Cons: "None so far"
Cons: "Selecting seats online"
Pros: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Cons: "A newer plane with more restrooms would be great."
Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."
Cons: "Five delays and three gate changes are not cool"
Pros: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Cons: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Pros: "Excellent crew!"
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Pros: "Never take it"
Pros: "Flight departed on time, landed on time....excellent service, too."
Cons: "Nothing"
Pros: "All."
Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "Great food"
Cons: "Leg room"
Pros: "Service and crew were good, very kind and accommodating!"
Cons: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Pros: "Staff is awesome"
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Cons: "Nothing to dislike."
Pros: "Customer service on ANA was as stellar as always."
Cons: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Pros: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Cons: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
Pros: "Nice smile and service. Food is good as well"
Cons: "Arrived later than schedule"
Pros: "Staff are super kind."
Cons: "---"
Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Pros: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Cons: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Pros: "The staff was so friendly, attentive, helpful and pleasant!"
Cons: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Pros: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
Cons: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Pros: "friendly flight attendants, clean toilets"
Cons: "the stroller take forever to show up when landing"
Pros: "flight attendants excellent"
Pros: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Cons: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Pros: "Drink"
Cons: "Nothing"
Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Pros: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."
Pros: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Cons: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Pros: "Great service, accommodating staff. Seats were comfortable."
Cons: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Crew is always awesome"
Cons: "Needed more Japanese movie options"
Pros: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Cons: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Pros: "I had a long flight and with their hospitality and smile on their face makes me feels relax."
Pros: "Once again friendly and very helpful"
Pros: "Crew"
Cons: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"

The seats were tight and uncomfortable. Food service was just ok. I don't see how they're rated #1. I preferred Qantas over Qatar.

Same as from Chennai to Doha. One thing changed at SFO about carts for carrying bags. The cart used to be free before, but now you have to pay $8 to get a cart. Some passengers particularly who are visiting first time may not have cash or credit card. If the Qatar airlines can do something to get the carts free, that will be a good thing. It may be out of their control, but if they can provide some complementary thing to get the carts free, is better. Just a suggestion. Thank you.

Good experience on the whole

I love everything about Qatar airlines. Especially the airport and the the customer service they provided. The only problem was my sister was having stomach flu and terrible crumbs. She was asked if there is any chance she can have more comfortable seat, or place she can stretch her feet, so she can bear with the pain but the flight attendant told her that airline can’t accommodate her. It was frustrating to know that if someone feel unwell the airline doesn’t have any accommodations.

Service was excellent but food was mediocre

Check in crew was very unreasonable and charged me for excessive baggage when I was only 2 kgs over They wasted a lot of time and flight was not on time. They charged extra a a cup of coffee.

Instead of 1 hour layover in Doha need to wait for 5 6 hours.

Delayed and hour talking off and delay the other end unable to get into the gate, had to wait on the runway for almost 40 minutes, not what you need on a 25 hour journey from Australia to the UK. No reason was given for the delay taking off, on arrival because we were late our gate was taken. Poor experienced.

Excellent

Pros: "Yes loved it"
Pros: "Good"
Cons: "Good"
Pros: "Yes"
Pros: "Everything"
Cons: "Nothing"
Pros: "Food and leg room"
Cons: "Toilets needs air freshener as so many passengers use them."
Pros: "Everything."
Pros: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Cons: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "Amazing crew. Great service in economy."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Everything"
Cons: "Nothing"
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Cons: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Pros: "The airplane and clean"
Cons: "The seats destination between them very small"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Air craft"
Pros: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Cons: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Food , good accommodation, friendly treat!"
Cons: "No thing really!"
Cons: "Ok"
Pros: "Entertainment variety Frequent drinks offered onboard"
Cons: "Insufficient amount of in-flight food portion"
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Cons: "My suitcase was broken"
Pros: "I like everything about the flight"
Cons: "Everything was ok"
Pros: "Everything"
Cons: "Meals & Snacks Meals served on board and in the lounges need improvement."
Pros: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Cons: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "Business Class is wonderful"
Pros: "Everything"
Cons: "Long hours from Doha to Atlanta"
Pros: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Cons: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Pros: "its a five stars trip in its services"
Cons: "Thank you"
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Pros: "Crew Service"
Cons: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Pros: "The crew was very friendly and everything else was very good and comfortable on the flight."
Cons: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."

Great flight

Easy TSA check ups and more bathrooms.

My seat was really uncomfortable. Leg room was good though.

Crew and staff was friendly. Flight took off late because airline let people bring in too many carry on items and they tried to overstuff overhead bins. Where’s the overhead bin police when you need them???

I couldn’t go because Maui mandated vaccines!

Pros: "The seat was fantastic, the crew were great."
Cons: "There was no entertainment for my seat, or the seat next to mine."
Cons: "Seat didn't recline"
Pros: "The food, seat comfort, entertainment system and departure on time with an early arrival. I had lost my family heirloom money clip in the seat. The crew sent the flight agent Justin back to meet me at the gate and he went in and looked twice finding it on the second trip in."
Pros: "Friendly attendants"
Pros: "Nothing to note"
Cons: "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
Pros: "The service and I had more room in general. Comfortable."
Cons: "Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner"."
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Pros: "Rum punch and boarding was gread"
Cons: "I would have liked to purchase a Leo Hawaii experience in on the Maui end"
Pros: "Everything was great."
Cons: "Nothing."
Pros: "I liked it!!! It was on time in both directions, good food, nice staff etc...."
Cons: "I was quite happy with the flight."
Pros: "Great flight crew, very nice. Yummy food."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "Hawaiian is just full of kind people and good vibes."
Pros: "Didn’t realize that being seated way in the back actually afforded more space. The solar is wider as there are fewer middle seats."
Pros: "Friendly staff, fed us commentary snacks."
Pros: "Crew was good and I had a comfortable flight"
Cons: "Boarding is always a mosh pit and needs to be controlled. Sandwich sucks"
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "Everyone was smiling and full of aloha spirit as always which is why i LOVE flying w Hawaiian!"
Cons: "Except this time... only time this has happened. Went to get boarding pass- had a small rolling suitcase (bought specifically for carry on and have used for last two years flying 6+ times per year) and a shoulder bag/purse. A woman flagged me down a so walked by saying my rolling case was too large an too heavy. I said “oh no i use this everytime i fly. It’s specifcally for carry on. Also it’s not even full so there’s no way it’s too heavy” also how would she know by looking how much it weights? In short she got very angry at me and said i have no choice but to check it. Then went over to counter and the lady said “you don’t need to check this is the correct size” she was very nice and i explained what happened. I’m just telling you this as maybe some of the newer employees are taking their jobs too seriously. Aloha!"
Pros: "Service and food options were good. Just don't put mayo on the sandwiches."
Cons: "Bathroom in the main cabin did not flush with water. Plus it was littered. We had two seats together on the right side of the plane. Very tight. And then the woman in front of me reclined her seat making me claustrophobic."
Pros: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Cons: "Crying babies! argh......"
Pros: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Pros: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Cons: "Hot lunch could have been better. The chicken was over cooked."
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Cons: "Food was so, so. Good food helps pass the time on such long flights."
Pros: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Cons: "Everything was great. No complaints"
Cons: "Every time i try to use the hawaiiain air app it may work at home then when I switch networks on my iphone i get the blue page in the app saying "The page cannot be displayed". The few times i've flown with hawaiian (3 this year) each time i try to use the app at the airport it fails, so i have to print out my boarding pass. The ios hawaiian app is not even an app, it's like a slimmed down browser just displaying a web page formatted for a smartphone screen size. What a poor excuse of an app. Do you have an application department devoted to maintaining this app? If so they are horrible. Go look at the ios reviews of the app, i'm not the only one. I can't wait for more competition to come to hawaii against your flights. You folks won't do a thing until some alternative airlines come down."
Pros: "Crew was very friendly and cheerful. Lots of them and they worked efficiently and quickly."
Cons: "It was freezing the whole time. My bad for not requesting them to make it warmer. Lots of people put on jackets or sweaters so I wasn't the only one."
Pros: "Complementary wine with meal."
Cons: "Very cold on the plane. Food was crappy. Only one food option."
Cons: "I can't tell you how disappointed I was to learn upon arrival in New Zealand, with no forewarning or preparation, that I was to be BUG SPRAYED before being allowed to leave the airplane. I have asthma. Being sprayed with chemicals is a serious health concern for anyone, but especially for those of us with asthma. They sprayed a cloud of chemicals directly over our heads and we sat helpless as the spray settled onto our clothes and skin and into our mouth and lungs. I had a asthma attack, and when I told the stewardess she looked at me and said "It won't be much longer." It was another 15 minutes. I was so unwell that I asked my husband if he would be able to carry me if I passed out. I also unfortunately forgot my ebook reader in the seat due to my attack. When I wrote customer service I received only "We will forward your message" and no response beyond that regarding the return of my device. This entire experience has caused me great distress and I am sincerely hopeful that as a corporation you will take steps to ensure the welfare of your customers by ensuring they are aware of all treatments to expect when on board your aircraft. Had I known, I could have brought a mask and saved my serious asthma attack. I probably would not also be without my ebook reader."
Pros: "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
Cons: "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."
Pros: "Same as the other flight"
Pros: "The cleanliness. No chaos."
Pros: "I never knew it could be this bad. 30 years of travel globally and you've found a new nadir. Keep in mind this is ALL a review of mismanagement. Staff were friendlish and good people it seemed.. just following antiquated equipment and systems given by management. Key flaws: No online or at check in seat assignment. Had to go to gate. Even though dozens of seats. Why??? Check in in herd an hour early a debacle.. again why??? No plug, no USB, no wifi, no movie on 6 hour flight??? Again it is in stark contrast to immensely support competitors. Sell to someone competent. Mahalo."
Cons: "?"
Pros: "Staff was amazing and the flight reminded me of "the old days" lol. ezceptional.in flight service and comfort"
Cons: "choice of movies was very limited"
Pros: "Not much to like. A couple of the FAs were decent folks."
Cons: "Seven-hour delay due to mechanical failure. They finally found a new aircraft but one of the forward exit doors was inop so they had to rope off first and kick everyone in back to coach. This made a lot of people angry-- one so much so that he had to be ejected from the plane. This meant another hour of delay AFTER WE WERE ONBOARD. All the while, the only updates anyone got were along the lines of "There's a delay and we're working to remedy the situation." No explanation as to what was happening or when we would be taking off. Then, as if that wasn't enough, they announced that the flight crew was now over their legal limit for consecutive hours and they would have to find a new crew. I'm surprised there wasn't a full-on riot at this point. Everyone managed to remain calm, though, through the additional 1.5 hours we remained there waiting for the new crew-- with no compensation, no free drinks, not even WATER. Inexcusable, Hawaiian Air. You just lost a customer."
Pros: "Easy check in, affordable seat upgrades and excellent service and attention to detail. If the price is right, I will always fly Hawaiian to Hawaii or to California"
Pros: "I really appreciated the in flight meal. I haven't had a nice complimentary meal on a flight since before 9/11z"
Cons: "I loved everything."
Cons: "customer service is ZERO"
Pros: "Comfortable with good service"
Cons: "IFE not working properly"
Pros: "Everything was great"
Cons: "Nothing"
Cons: "When I arrived at the airport check-in, the staff told me I need a visa to travel to New Zealand but I don't. I looked it up online for them and they agreed with me. Then they said they couldn't check me in because my first name is missing a space and asked if I spelled it wrong when I purchase the ticket, which is impossible because that's my name. It took them an hour an a half to figure out how to fix my name. Then they still couldn't check me in because it shows up a wrong country code when they scanned my passport. By the time they fixed their computer, my flight was already gone and I had to wait two more days for the next flight. I had to change my whole travel plan for this."
Pros: "Crew was on it for the services. Personal touch screens are nice. Included meal with a choice of wine was a nice treat."
Cons: "The free TV/Entertainment options could improve. Baggage fees are a bummer but expected compared to all similar flights."
Cons: "Chose seats at booking. Called & made seat selection, seats had changed, called the morning of flight & seats had changed again."

my luggage allowance was only 35kg for a family of 3 pax

no hidden clause for baggage, my family of 3 pax, we only were allowed 35kg of checked luggage.

Nice with new livery

Three hour delay on a 1.2 hour flight. Ground staff made us wait in the boarding area for around 2 hours even though the aircraft hadn't even arrived yet. No updates, no refreshments - not even water. Then we finally boarded to discover MH wasn't even doing meal service on this sector anymore. Just a bag of peanuts and tiny cup of orange juice. So close to five hours without serving water!

Cons: "Supper was very average , one slice of pizza , that’s it"
Pros: "Great seat and crews"
Cons: "A330-300 is nice"
Pros: "No thank"
Cons: "Baaad"
Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Pros: "Seats"
Cons: "Crew"
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Pros: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Cons: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "Comfortable seating map"
Cons: "Food could be improved especially for vegetarians"
Pros: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Cons: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Pros: "cabin crew very friendly and professional"
Cons: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Pros: "Everything was really good"
Cons: "But the flight left and arrived 30 minn late!"
Cons: "cabin not so clean, no foot rest. But crew good service."
Cons: "Connecting Time"
Pros: "Pleasant steward"
Cons: "Delayed and waste time at Jakarta airport"
Pros: "We paid for extra luggage for check in but we were allowed to carry them on board due to the short stopover duration of the connecting flight. Thanks for the much needed flexibility!"
Cons: "Food Seats cramped"
Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Cons: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Pros: "There was not much entertainment for kids .. and a"
Cons: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
Pros: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Cons: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Pros: "Friendly and helpful crew"
Cons: "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."
Cons: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Pros: "Excellent food and crew"
Cons: "Seats rather basic for business class"
Pros: "Almost everything"
Cons: "Nothing i can think of"
Pros: "The early arrival, and the service"
Cons: "Nothing really"
Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"
Cons: "Our flight was delayed over 3 hours resulting in us missing our connecting flight from Kuala Lumpur to China and then Los Angeles . Malaysia airlines did not apologize or help us with rebooking our flights or offering hotel accommodation. They just left a family of five with no flight, stuck in Malaysia with no options of getting home. . Flight crew had very hard bumpy landing on both legs of flight and maybe they need to go review landing protocol so that we don't have to have a hard rough landing"
Pros: "Good entertainment"
Cons: "Check in- only 2 desks open."
Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"
Pros: "Efficient and quick to load the plane and then take off."
Pros: "Cabin crew are attentive and helpful."
Cons: "The luggage was found opened, a belonging was tied outside of the luggage. When I tidy up the luggage, I found that my toiletry pouch went missing. MH609 was delayed from 2305 till 0030, all passengers board the flight and we were told to alight again due to technical faulty. Switch to another flight and delayed till 0230. By the time we arrived in Singapore, it is almost 0340. Collected the luggages, clear custom and arrived home is almost 0500. There was absolutely no refreshment provided in between, and have to switch between gates which are far apart."
Pros: "They left on time"
Cons: "Website is a debacle, asked to preorder meals for business but can't, can't check in on line, business menu was limited, what was on the menu wasn't offered. Seats are uncomfortable, short & narrow. In general for the amount of money paid for business, it's the worst yet"
Pros: "same"
Cons: "same"
Pros: "Flight was efficient & comfortable. Crew was friendly & helpful."
Pros: "Much better than Air Asia of course."
Cons: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
Pros: "All thing"
Cons: "nothing"
Pros: "Nothing's eat was hard and could not adjust only the back and was uncomfortable"
Cons: "Seat and no entertainment boring flight Crew did not really check on all passengers turning off their cell phone"
Pros: "Crew was kind"
Cons: "Very bad smell in the cabin, and not very clean"
Pros: "Service and comfort"
Cons: "Not on time"
Cons: "I asked from them about my luggage and they said it wil transfer to my new flight accordingly. I suppose to be Jakarta at 10.30 am and my client is waiting for me at the Jakarta air port. Finally I came at 12 30 pm and my luggage was missed. Air port crew said it will come next flight arrive at 3pm. So I have to wait for next flight and for my client. Finally I came out from the airport at 4.30pm."
Pros: "Pilot kept taking detour to avoid turbulence"
Cons: "Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice"

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Osaka Itami - Auckland Flights

Departure:

Osaka Itami (ITM)Japan

Destination:

Auckland (AKL)New Zealand

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Auckland - Osaka Itami

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$1,414