flight never left origins of travel
Our connecting flight was cancelled, then our luggages were loaded onto a different flight that came in after the day of our arrival at Philadelphia. We arranged that we would pick-up rhe luggages from the airport, but AA delivered them instead. So we got our luggages at the end of the day already.
My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
Great flight. everything was good but food. Pasta for breakfast. Beef flavor dish(not much beef to be found) with rice and couple of small salads.
JAL is a very good airlines. However they insist on mostly Japanese language entertainment, with some Hollywood movies. Food is OK. I prefer traditional breakfast like eggs, bread, sausage, omelate etc. But not pasta..which I got during Tokyo Seattle flight. Also their lunch dinner entries were not western, at least they can have that option. They have good Miso soup.
All liked. It was very good 😊
Cons: "Menu options, movies"
Pros: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Cons: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Pros: "Typical flight and all went well."
Pros: "The crew and food was amazing, with ample entertainment selections."
Cons: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Pros: "It wasn't JAL it was American."
Cons: "No additional comment"
Pros: "Seating and service"
Cons: "Flight to Haneda airport not Narita"
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Pros: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Cons: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Pros: "Crew very helpful. Seat roomy."
Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"
Pros: "Great crew. I easy transfer!"
Cons: "Food was not great."
Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"
Pros: "I had a pleasant flight experience with JAL. Nothing to complain about."
Cons: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."
Pros: "Service was exquisite."
Cons: "No complaints."
Cons: "We had to wait until check in to sit together."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Simply excellent !!!"
Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Cons: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."
Pros: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Cons: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Cons: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Pros: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Cons: "Selection of video entertainment could be increased and improved."
Pros: "Everything was on time. Crew was outstanding."
Cons: "Very long lines at the security gate at Itami. Difficult web check in."
Pros: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Cons: "Nothing- I'd fly with them anytime."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Pros: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Cons: "too little legroom seating is designed shorter legged Japanese"
Cons: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."
Pros: "Very spacious and comfortable, modern plane"
Pros: "SERVICE was amazing and everything was very smooth"
Pros: "Soft chair."
Cons: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
Pros: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Cons: "Nothing. Was great."
Pros: "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Cons: "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Cons: "Selecting seats online"
Pros: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Cons: "A newer plane with more restrooms would be great."
Cons: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
Cons: "Five delays and three gate changes are not cool"
Cons: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Pros: "Flight departed on time, landed on time....excellent service, too."
Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "Great food"
Cons: "Leg room"
Pros: "Service and crew were good, very kind and accommodating!"
Cons: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Cons: "Nothing to dislike."
Pros: "Customer service on ANA was as stellar as always."
Cons: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Pros: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Cons: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
Pros: "Nice smile and service. Food is good as well"
Cons: "Arrived later than schedule"
Pros: "Staff are super kind."
Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Pros: "The staff was so friendly, attentive, helpful and pleasant!"
Cons: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Pros: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
Cons: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Pros: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Cons: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Pros: "friendly flight attendants, clean toilets"
Cons: "the stroller take forever to show up when landing"
Pros: "flight attendants excellent"
Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Pros: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."
Pros: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Cons: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Pros: "Great service, accommodating staff. Seats were comfortable."
Cons: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Crew is always awesome"
Cons: "Needed more Japanese movie options"
Pros: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Cons: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Pros: "Very nice and pleasant staff"
Pros: "I had a long flight and with their hospitality and smile on their face makes me feels relax."
Pros: "Once again friendly and very helpful"
Cons: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
I love everything about Qatar airlines. Especially the airport and the the customer service they provided. The only problem was my sister was having stomach flu and terrible crumbs. She was asked if there is any chance she can have more comfortable seat, or place she can stretch her feet, so she can bear with the pain but the flight attendant told her that airline can’t accommodate her. It was frustrating to know that if someone feel unwell the airline doesn’t have any accommodations.
Service was excellent but food was mediocre
Delayed and hour talking off and delay the other end unable to get into the gate, had to wait on the runway for almost 40 minutes, not what you need on a 25 hour journey from Australia to the UK. No reason was given for the delay taking off, on arrival because we were late our gate was taken. Poor experienced.
We left in time, arrived on time but my luggages did not! I just got them the next day.
Pros: "Qatar is the BEST First Class airline in the world."
Cons: "Everything was amazing!"
Pros: "Food and leg room"
Cons: "Toilets needs air freshener as so many passengers use them."
Pros: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Cons: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "Amazing crew. Great service in economy."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Cons: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Pros: "The airplane and clean"
Cons: "The seats destination between them very small"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Cons: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Food , good accommodation, friendly treat!"
Cons: "No thing really!"
Pros: "Entertainment variety Frequent drinks offered onboard"
Cons: "Insufficient amount of in-flight food portion"
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Cons: "My suitcase was broken"
Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Pros: "I like everything about the flight"
Cons: "Everything was ok"
Cons: "Meals & Snacks Meals served on board and in the lounges need improvement."
Pros: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Cons: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "Business Class is wonderful"
Cons: "Long hours from Doha to Atlanta"
Pros: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Cons: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Pros: "its a five stars trip in its services"
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Pros: "Crew Service"
Cons: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Pros: "The crew was very friendly and everything else was very good and comfortable on the flight."
Cons: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Pros: "Movie selection was good."
Cons: "Everything else. Boarding was chaos, Ground crew should show authority while boarding passengers."
The plane although very old it was very comfortable i went to the bathroom and the sink was clogged and nobody had realized that it was the boarding process although very mindful of passenger needs is inadequate. I do not understand why they bother serving anything for such a short flight but since they make the effort to give you something just have a basket with chips pretzels miniature cookies etc it takes the same amount of time
Crew and staff was friendly. Flight took off late because airline let people bring in too many carry on items and they tried to overstuff overhead bins. Where’s the overhead bin police when you need them???
I couldn’t go because Maui mandated vaccines!
Pros: "The seat was fantastic, the crew were great."
Cons: "There was no entertainment for my seat, or the seat next to mine."
Cons: "Seat didn't recline"
Pros: "The food, seat comfort, entertainment system and departure on time with an early arrival. I had lost my family heirloom money clip in the seat. The crew sent the flight agent Justin back to meet me at the gate and he went in and looked twice finding it on the second trip in."
Pros: "Friendly attendants"
Pros: "Nothing to note"
Cons: "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
Pros: "The service and I had more room in general. Comfortable."
Cons: "Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner"."
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Pros: "Rum punch and boarding was gread"
Cons: "I would have liked to purchase a Leo Hawaii experience in on the Maui end"
Pros: "Everything was great."
Pros: "I liked it!!! It was on time in both directions, good food, nice staff etc...."
Cons: "I was quite happy with the flight."
Pros: "Great flight crew, very nice. Yummy food."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "Hawaiian is just full of kind people and good vibes."
Pros: "Didn’t realize that being seated way in the back actually afforded more space. The solar is wider as there are fewer middle seats."
Pros: "Friendly staff, fed us commentary snacks."
Pros: "Crew was good and I had a comfortable flight"
Cons: "Boarding is always a mosh pit and needs to be controlled. Sandwich sucks"
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "Everyone was smiling and full of aloha spirit as always which is why i LOVE flying w Hawaiian!"
Cons: "Except this time... only time this has happened. Went to get boarding pass- had a small rolling suitcase (bought specifically for carry on and have used for last two years flying 6+ times per year) and a shoulder bag/purse. A woman flagged me down a so walked by saying my rolling case was too large an too heavy. I said “oh no i use this everytime i fly. It’s specifcally for carry on. Also it’s not even full so there’s no way it’s too heavy” also how would she know by looking how much it weights? In short she got very angry at me and said i have no choice but to check it. Then went over to counter and the lady said “you don’t need to check this is the correct size” she was very nice and i explained what happened. I’m just telling you this as maybe some of the newer employees are taking their jobs too seriously. Aloha!"
Pros: "Service and food options were good. Just don't put mayo on the sandwiches."
Cons: "Bathroom in the main cabin did not flush with water. Plus it was littered. We had two seats together on the right side of the plane. Very tight. And then the woman in front of me reclined her seat making me claustrophobic."
Pros: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Cons: "Crying babies! argh......"
Pros: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Pros: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Cons: "Hot lunch could have been better. The chicken was over cooked."
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Cons: "Food was so, so. Good food helps pass the time on such long flights."
Pros: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Cons: "Everything was great. No complaints"
Cons: "Every time i try to use the hawaiiain air app it may work at home then when I switch networks on my iphone i get the blue page in the app saying "The page cannot be displayed". The few times i've flown with hawaiian (3 this year) each time i try to use the app at the airport it fails, so i have to print out my boarding pass. The ios hawaiian app is not even an app, it's like a slimmed down browser just displaying a web page formatted for a smartphone screen size. What a poor excuse of an app. Do you have an application department devoted to maintaining this app? If so they are horrible. Go look at the ios reviews of the app, i'm not the only one. I can't wait for more competition to come to hawaii against your flights. You folks won't do a thing until some alternative airlines come down."
Pros: "Crew was very friendly and cheerful. Lots of them and they worked efficiently and quickly."
Cons: "It was freezing the whole time. My bad for not requesting them to make it warmer. Lots of people put on jackets or sweaters so I wasn't the only one."
Pros: "Complementary wine with meal."
Cons: "Very cold on the plane. Food was crappy. Only one food option."
Cons: "I can't tell you how disappointed I was to learn upon arrival in New Zealand, with no forewarning or preparation, that I was to be BUG SPRAYED before being allowed to leave the airplane. I have asthma. Being sprayed with chemicals is a serious health concern for anyone, but especially for those of us with asthma. They sprayed a cloud of chemicals directly over our heads and we sat helpless as the spray settled onto our clothes and skin and into our mouth and lungs. I had a asthma attack, and when I told the stewardess she looked at me and said "It won't be much longer." It was another 15 minutes. I was so unwell that I asked my husband if he would be able to carry me if I passed out. I also unfortunately forgot my ebook reader in the seat due to my attack. When I wrote customer service I received only "We will forward your message" and no response beyond that regarding the return of my device. This entire experience has caused me great distress and I am sincerely hopeful that as a corporation you will take steps to ensure the welfare of your customers by ensuring they are aware of all treatments to expect when on board your aircraft. Had I known, I could have brought a mask and saved my serious asthma attack. I probably would not also be without my ebook reader."
Pros: "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
Cons: "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."
Pros: "Online check in, no luggage, mobile boarding passes, boarded quickly and took off immediately LOL! Ideal flight!"
Pros: "Same as the other flight"
Pros: "The cleanliness. No chaos."
Pros: "I never knew it could be this bad. 30 years of travel globally and you've found a new nadir. Keep in mind this is ALL a review of mismanagement. Staff were friendlish and good people it seemed.. just following antiquated equipment and systems given by management. Key flaws: No online or at check in seat assignment. Had to go to gate. Even though dozens of seats. Why??? Check in in herd an hour early a debacle.. again why??? No plug, no USB, no wifi, no movie on 6 hour flight??? Again it is in stark contrast to immensely support competitors. Sell to someone competent. Mahalo."
Pros: "On time boarding Seat availability at last minute Early boarding with Premier Club"
Cons: "High cost limits inter island travel"
Cons: "choice of movies was very limited"
Pros: "Not much to like. A couple of the FAs were decent folks."
Cons: "Seven-hour delay due to mechanical failure. They finally found a new aircraft but one of the forward exit doors was inop so they had to rope off first and kick everyone in back to coach. This made a lot of people angry-- one so much so that he had to be ejected from the plane. This meant another hour of delay AFTER WE WERE ONBOARD. All the while, the only updates anyone got were along the lines of "There's a delay and we're working to remedy the situation." No explanation as to what was happening or when we would be taking off. Then, as if that wasn't enough, they announced that the flight crew was now over their legal limit for consecutive hours and they would have to find a new crew. I'm surprised there wasn't a full-on riot at this point. Everyone managed to remain calm, though, through the additional 1.5 hours we remained there waiting for the new crew-- with no compensation, no free drinks, not even WATER. Inexcusable, Hawaiian Air. You just lost a customer."
Pros: "Easy check in, affordable seat upgrades and excellent service and attention to detail. If the price is right, I will always fly Hawaiian to Hawaii or to California"
Pros: "I really appreciated the in flight meal. I haven't had a nice complimentary meal on a flight since before 9/11z"
Cons: "I loved everything."
Cons: "customer service is ZERO"
Pros: "Comfortable with good service"
Cons: "IFE not working properly"
Pros: "Everything was great"
Cons: "When I arrived at the airport check-in, the staff told me I need a visa to travel to New Zealand but I don't. I looked it up online for them and they agreed with me. Then they said they couldn't check me in because my first name is missing a space and asked if I spelled it wrong when I purchase the ticket, which is impossible because that's my name. It took them an hour an a half to figure out how to fix my name. Then they still couldn't check me in because it shows up a wrong country code when they scanned my passport. By the time they fixed their computer, my flight was already gone and I had to wait two more days for the next flight. I had to change my whole travel plan for this."
Pros: "Crew was on it for the services. Personal touch screens are nice. Included meal with a choice of wine was a nice treat."
Cons: "The free TV/Entertainment options could improve. Baggage fees are a bummer but expected compared to all similar flights."
Cons: "Chose seats at booking. Called & made seat selection, seats had changed, called the morning of flight & seats had changed again."
Pros: "The crew was so helpful and nice, and the in flight meal was delicious! I felt well taken care of."
Cons: "I wish there had been a free movie to watch. Also, some of the movies listed in the hana hou magazine weren't available for purchase either."