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Pros: "the entertainment options"
Cons: "The crew, instead of the usual isle by isle service kept the food trolly at the service station and bought back trays to passengers. This doesn’t have a clear logic to it, but the worst part was, was that they forgot where they were and I had to use my call button for a meal. People were skipped over and they mixed things up. Shockingly disappointing decline in Emirates service standard."

Pros: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."

Cons: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worse flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."

Pros: "Excellent trip"

Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"

Pros: "Love the outfits the flight attendants wear Love the attention they give to all ...and basically everything else was above GOOD"
Cons: "The only thing I didn't like was a crabby lady sitting behind me on my way to Dubai the end of October who objected to me reclining my seat ..meanwhile, she had hers reclined! But I didn't consider it important enough to complain."

Cons: "Everything was excellent"

Pros: "I love God Father Trilogy. And Emirates has all of it !! Just amazing. And there are also another series like Marvel & Fast/Furious etc. I want actor series like the movies that DiCaprio starrs."

Pros: "No issues with flight times or boarding, flight crew were very nice and accomodating, plenty of entertainment options."
Cons: "My pre-selected meal choice was not always followed through with. I requested a vegan meal from their choices and, as is often the case, was provided with meals that included dairy products, which I can not eat."

Pros: "Outstanding service, extremely friendly, food was delicious, unlimited drinks including alcohol, tons of movies to watch for free, free headphones, free eye covers, free earplugs, free socks."
Cons: "The 16 hour flight"

Pros: "Overall the experience was good! The Emirates team are thorough professionals."
Cons: "When we have connecting flights to other destinations, there should be a minimum time gap of 2 hours. We had only 1 hour and 25 minutes at Dubai to catch our India flight and our in New York started late by nearly an hour....worrying us! Though the delay was made good during the NY Dubai flight, there was no assurance from the Captain about this when we left NY....and we were doing calculations throughout the 14 hour flight!"

Cons: "Emirates should have contacted me about my missing bag which they didn't contact me yet. Not sure where my bag is as of now"

Pros: "i liked everything on the trip. it was great. gulalai"

Pros: "everything"
Cons: "same food options"

Pros: "Loved the ride on the 380. Great service and crew."
Cons: "Smalller cans for drinks. Need more free internet."

Cons: "Flight was really hot ; i was almost suffocating. They kept the AC closed for an hour till the take off !! Wayer surved was hot ! Disappointing experience unfortunatly!!"

Pros: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."

Cons: "Seat selection is paid."

Cons: "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."

Pros: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Cons: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."

Pros: "Perfect from A to Z. Special thanks to the hospitality staff .. absolutely amazing service everywhere you go.. everyone is a VIP when you travel on Emirates regardless of your ticket type."
Cons: "The business lounge was full - couldn't find any place for my kids to sleep .. all rest areas and big sofas were busy. I paid money to get in the lounge because our flight was late and the kids were tired (I was traveling with two kids), but unfortunately I paid a lot of money to get in the lounge but couldn't find them proper resting areas."

Pros: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Cons: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"

Pros: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."

Cons: "Staff or what resembles a cabin crew came to ask me to give them Back a water bottle that anther staff gave me earlier ? Asked me to switch off my Movie to fight for a water bottle ? Very unprofessional"

Pros: "Everything is very well organised"
Cons: "All was good"

Pros: "Everything I have come to expect on Emirates Economy, except for boarding and disembarking the aircraft involving bus journeys - and the condition of my suitcase on arrival."
Cons: "1. Use of buses on departure and arrival. The length of the bus journey from the terminal, in a vehicle with no seats, made me suspect we were going the whole way to Geneva by bus. 2. Don't know whether Fly Dubai or Emirates are to blame but my suitcase (a top grade modern Samsonite) was a mess by the time it reached Geneva, with rubber seal on one side of the zip peeled back and almost off. Why can't airlines and terminals ensure baggage is treated with care and respect?"

Pros: "The food was much better than on the Board of BKK-Dubai, as well the kindness of the crew."

Pros: "Good entertainment"
Cons: "Seat was broken, the crew was unresponsive to calls, food was expired/bad. Seating was terribly uncomfortable because it was broken. I couldn't recline and the crew didn't really help. I love Emirates and I always fly Emirates. So this was an exception and very disappointing."

Cons: "need more movies boarding started before the stated date, told me to go to 3 separate counters to change my seat and it didn't even end up working out"

Pros: "good"

Pros: "Pleased with everything."

Pros: "I liked the crew and the attitude of staff"
Cons: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"

Pros: "Everything"

Pros: "We arrived."

Pros: "Exceptional crew"
Cons: "My last leg, Dubai to Geneva was not booked as code share with Quantas but, by Quantas, as Emerates directly. This meant that I got no milage credit for the flight. Grrrr."

Cons: "Nothing"

Cons: "I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic ."

Pros: "On time Large LCD in each seat back They kept the public announcements to a minimum"
Cons: "It took asking 5 crew members and 2 hours to fix one of our screens that wasn't working. Apparently there were other displays that did not work either so they reset everybody's LCDs. The food was bland"

Pros: "On time"
Cons: "So many anoucements that you can't get through any movie!"

Pros: "Everything was excellent. Food, service,crew, and specially the seats."
Cons: "Weight limits"

Pros: "Friendly staff and variety of entertainment"
Cons: "Everything was good."

Pros: "This is my third time flying with Emirates and I can not say enough positive things. I only wish my husband was able to fly with them."

Pros: "airlines is wow as emirates high class but service is bad. even cabin crew staff have an attitude ."
Cons: "the ground staff of emirates was giving me a very hard time and almost i missed my flight in 1 minute left because of giving wrong information regarding departure section (blue color polo shirt staff) after immigration stamp exit they are standing there and you are in right place terminal but sending u in other wrong floor to get shuttle bus to go in terminal 2 and the other ground staff (emirates staff) even telling same but once I reach terminal 2 they send me back in terminal 3 again. the worse part is the shuttle bus OMG very slow like a turtle to send u back in terminal 3 again. I wish it never happen to anyone as well. running until the last minutes even I came early its like nothing, very bad experience. (the bad things is I suppose to have flight morning but because I came late 1hr and departure stop from it. I cannot have the flight so I rebook the morning flight to afternoon flight like a bought a new flight roundtrip just to catch up for my day but. so imagine if I missed my afternoon flight too because of wrong information given by ground crew staff , who will pay for my flight? its me again and bad thing I need to wait until next day to catch up another flight incase:("

Pros: "Airbus 380. Wider seats. Excellent service."
Cons: "Long journey."

Pros: "I liked the friendly service"
Cons: "Not enough room for comfort especially on a long flight"

Cons: "I fly quite frequently, I always check in online, only with cabin baggage, and I arrive to the airport around an hour ago because I have an e-gate that allows me to pass trough immigration in a minute. This time, when I reach the first passport check, they told me that they had to double check if I could get in, because the time it was slightly below one hour and I probably want going to have time to reach my flight on time. They called a member of Emirates ground staff, to talk with his supervisor, that apparently was missing without notice. I explained him that because my e-gate pass, I could reach the gate in less than 15 minutes, but he keep me there while they were trying to find the supervisor. After 15 minutes, the supervisor finally called back, and approved my entry. I reach the gate in exactly 10 minutes while people still were boarding. I had plenty of time and I almost lost my flight because their lack of organization. I understand the procedure but you should keep a supervisor present."

Pros: "Entertainment choices were plentiful and recent"
Cons: "The seat was not comfortable. I'm 5' 10'' and the neck pillow attached to the seat could be better. It was too small for my neck."

Pros: "The whole flight experience was fine."
Cons: "The only negative about the flight was the early departure, 6:35 AM."

Pros: "Good food, service"
Cons: "Entertainment system in my seat not working"

Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"

Pros: "Crew good"
Cons: "Baggage small bag forced to check"

Cons: "They asked me to pay for my luggages. It is strange"

Cons: "This flight often arrives late so it is difficult to get to your hotel"

Cons: "45mn late"

Pros: "full aircraft"

Pros: "The staff was nice"
Cons: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."

Pros: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Cons: "I think the choice of films could be improved."

Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"

Pros: "Ricaro seats often broken and backs don’t stay in the upright position."
Cons: "Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!"

Pros: "Good seats for my wife and i: window and aisle seat"
Cons: "Only glass of water free...coffee is 3.50"

Pros: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Cons: "Nothing. It was a quick and easy trip!"

Pros: "New plane"
Cons: ""Swiss" and punctuality are not anymore going together"

Pros: "Everything, but the lack of entertainment."
Cons: "The lack of entertainment."

Pros: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Cons: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"

Pros: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Cons: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."

Pros: "Seats a bit tight"

Cons: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."

Pros: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."

Pros: "New aircraft"
Cons: "Lost luggage. Flight delayed."

Pros: "The Crew is amazing and the plane is comfortable."
Cons: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."

Pros: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."

Pros: "Nothing."
Cons: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."

Cons: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."

Pros: "Chocolate was good, a bigger piece, or 2 of them would be better"

Cons: "1h45 departure delayed with no compensation."

Pros: "BEST FLIGHT OF MY LIFE"
Cons: "NOTHING"

Pros: "We sat at the exit passage and enjoyed it"

Pros: "The plane was clean, on time, and the staff were professional and friendly."
Cons: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."

Pros: "+ Crew, professional and polite."
Cons: "- food unevenly cooked - No entertainment - Small toilet"

Pros: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"

Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."

Cons: "If you put the seats this close together, with the amount of recline. Once one person on the fligh reclines their seat it forces everyone else to do so. You can't eat if the person in front of you reclines!"

Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."

Cons: "Delayed"

Cons: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."

Pros: "None"
Cons: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"

Cons: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."

Pros: "Too short to rate but good overall"
Cons: "Nothing"

Pros: "We were able to purchase an upgrade at the airport -- was a great experience."

Pros: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Cons: "Cramped seating."

Pros: "Nothjng"
Cons: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."

Pros: "Flight wasn't full, so we were spread out and had more room"
Cons: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"

Pros: "Crew was friendly and made a bad situation as comfortable as possible."
Cons: "The flight was delayed for almost 3 hours for a issue with the pilot's chair. The movies reset in the middle of the showing."

Pros: "The seats had a large amount of leg room!"
Cons: "We left a little late."

Pros: "Overall service was excellent and staff was courteous and helpful."
Cons: "None"

Cons: "All the confirmation emails I received for this ticket purchase included erroneous instructions on who to contact for help with my seating assignments. All communication pointed me to Swiss website. Even after creating an account in Swiss I was unable to get or buy better seats. I called the site where I bought the tickets for help- they clearly lied to me. I was told that they had reserved an isle (they could not sell me an upgrade- I would have gladly paid for a seat up front), but when I arrived at the Swiss counter in NY my seat assignment was middle/middle. I was unable to reach Swiss phone reps due to limited hours of service. I did Post on the Swiss Face Book site as per Swiss air website instructions. I also emailed social support help- I received no reply. gate agents were helpful with the first leg, but had no ability to help with the second - sent me to Geneva hopeful I could be helped there."

Pros: "Crew were courteous and competent."
Cons: "No leg room; no head room when seat in front was reclined. Very uncomfortable. Food was also mediocre; expected better from a non-US carrier."

Pros: "Flight was only 1 hour late"
Cons: "My screen was broken, as was the one next to me and the two seats in front of me. 7 hours just starring straight into space is no fun ...I would have brought my iPad if I knew the screens were out. The Stewart told us they were out last time he was on that plane as well!"

Pros: "Very comfortable, although tight in coach."
Cons: "Food awful."