Zermatt hotels

Zermatt hotels

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Low season July
High season January
  Average price (weeknight): $284
  Average price (weekend night): $343

cheapest month to stay

42%

expected price decrease

most expensive time to stay

74%

expected price increase

(avg. price over the last 2 weeks)

Sun - Thu

(weeknight)

(avg. price over the last 2 weeks)

Fri & Sat

(weekend night)

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Best Zermatt hotels

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Hotel Daniela - Zermatt - Bedroom
1
9.6 Excellent (711 reviews)
Overview Reviews
With a stay at Hotel Daniela in Zermatt, you'll be within a 5-minute walk of Matterhorn Ski Paradise and Mountaineers Cemetery. Featured amenities include multilingual staff, a safe deposit box at the front desk, and an elevator (lift). A train station pick-up service is provided at no charge.
10.0 Excellent
Pros: Every thing
9.5 Excellent
Pros: Excellent bfast, very nice spa area
9.5 Excellent
Pros: Everyone was so nice Excellent breakfast Beautiful breakfast room and sitting area
Cons: The beds were too hard - very uncomfortable
10.0 Excellent
Pros: Modern amenities but felt quaint Swiss. Great coffee!
10.0 Excellent
Pros: Everything and everyone!
Cons: Nothing, our stay was wonderful!!
10.0 Excellent
Pros: The room was comfortable and clean with an outdoor terrace. Bathroom was modern and functional. Hotel was well situated, about a 10 minute walk to train station, 5 minute walk to restaurants and markets. The hotel staff were very friendly and helpful.
10.0 Excellent
Cons: Everything was perfect! Definitely we will come back again!
10.0 Excellent
Pros: Very good sauna. Bed. Good breakfast
10.0 Excellent
Pros: i love this hotel so much, all the things perfect!! staff very nice. i'll stay this hotel again if i go there
10.0 Excellent
Pros: Excellent breakfast! Including Prosecco and juice. Wonderful customer service.
The Omnia - Zermatt - Building
2
9.6 Excellent (699 reviews)
$1,004+
Overview Reviews
With a stay at The Omnia in Zermatt, you'll be a 1-minute walk from Matterhorn Ski Paradise and 6 minutes by foot from Matterhorn Museum. Featured amenities include dry cleaning/laundry services, laundry facilities, and an elevator (lift).
9.5 Excellent
Pros: Michelin Restaurant was fab Pool was stunning Suites worth the extra Staff very very attentive Only 30 or so rooms is great too
10.0 Excellent
Pros: Staff were impeccable and hotel was beautiful.
Cons: Absolutely nothing
10.0 Excellent
Pros: The room is spacious. Friendly staffs with superb services.
10.0 Excellent
Pros: Impeccable service. The dinner was divine - unique and delicious menu options. Location and accommodations were beyond expectation.
10.0 Excellent
Pros: Friendly staff
Cons: All was well
10.0 Excellent
Pros: everything was really great
Cons: nothing negative to say
10.0 Excellent
Pros: The best hotel in Zermatt it was really Fantastic. Very welcoming working team in the hotel, the hospitality was excellent, they were very helpful till the last minute. Perfect view and location, it was very relaxing❤️ Unique design of the hotel with perfect view, you feel like you are on the cliff of the mountain yet when you leave using the elevator it takes you down directly to the center.
Cons: Nothing
10.0 Excellent
Pros: Beautiful, modern hotel in gorgeous town. Centrally located. The staff was beyond excellent. Room was perfect. I can’t say enough good things about this hotel. The best service I’ve ever experienced. Highly recommended.
9.3 Excellent
Pros: Everything was in perfect order, nice, clean and tidy
Cons: The style of the hotel is very laid back and stylish. A little bit of color, e.g. more natural flowers, might bring it up even closer to perfection
10.0 Excellent
Pros: There is nothing not to like. Free pick up from the train station. Awesome location, right in the center and close to everything. Very pretty hotel and amazingly nice and professional staff. We have been just amazed and felt so comfortable and welcome during the whole stay. Definitely worth it and would visit again. It was a birthday trip for my husband to go hike in Zermatt, and the hotel welcomed us with chocolate, a hand written card in the room and lots of other amazing and sweet surprises. The pool and the rooftop bar had a nice view on the Matterhorn and the whole Village. Can highly recommend this hotel and Zermatt for sure.
Hotel Chesa Valese - Zermatt - Building
3
9.6 Excellent (285 reviews)
Overview Reviews
With a stay at Hotel Chesa Valese, you'll be centrally located in Zermatt, steps from Matterhorn Ski Paradise and 3 minutes by foot from Mountaineers Cemetery. Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is provided at no charge.
10.0 Excellent
Pros: The people that work here are warm and welcoming. I really enjoyed my room, which was perfect in size, clean, and modern. The hotel is just a 10-15 minute walk from the train station.
Cons: I can't think of anything.
10.0 Excellent
Pros: Well positioned near the village center but far enough to have quite evenings and nights.
Cons: -
9.5 Excellent
Pros: Everything was fine, Very friendly and helpful staff.
Cons: The breakfast is modest for the price you pay for the room. Generally you cannot say that the price/ quality ratio is optimal but this is Zermatt... For a hostel here you pay like for a decent hotel, for a decent hotel you pay like for a luxury hotel and for a luxury one you pay like for... I do not know ))
10.0 Excellent
Pros: The view was magnificent and the service exceptional.
Cons: No suggestions
10.0 Excellent
Pros: The location, the amenities, the room, the view...everything was wonderful.
10.0 Excellent
Pros: This was an amazing hotel. We could not have asked for a better location, service, breakfast, etc. The garden terrace for drinks in the afternoon was wonderful. Beds, shower were also excellent. It was hot for Zermatt when we were there, but the cool breeze at night cooled the room down quickly with an open door or window. Various pillow types were also available, and made everyone happy.
Cons: Nothing. It was a perfect hotel.
10.0 Excellent
Pros: A family friendly atmosphere
Cons: Nothing
10.0 Excellent
Pros: Everything, great location, friendly helpful staff, great breakfast. Hotel was one of the best that we have stayed in
Cons: Nothing
10.0 Excellent
Pros: Excellent central locatio, very relaxed atmosphere, extended breskfast hours
9.5 Excellent
Pros: The assistance by all staff, the rooms, the Spa area
Cons: Nothing
Hotel Bella Vista - Zermatt - Building
4
9.6 Excellent (198 reviews)
Overview Reviews
When you stay at Hotel Bella Vista in Zermatt, you'll be in a shopping district, just steps from Matterhorn Ski Paradise and 6 minutes by foot from St. Mauritius Church. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is available for a surcharge.
10.0 Excellent
Pros: This family run hotel exceeded our expectations. From the home made goodies at breakfast to the view of the Matterhorn we could not have asked for more. The staff could not have been nicer, always there to welcome us when we returned. Felt like home
9.3 Excellent
Pros: Very helpful staff, clean room, Matterhorn view is fantastic.
10.0 Excellent
Pros: Very nice view of Matterhorn from my room. Stylish room decoration.
Cons: Walking up mountain with luggage is too exhausted if you have elder with you.
9.5 Excellent
Pros: Very nice staff. Fabulous view of Matterhorn, especially from room 6! Nice rooms. Only sad about smoker on patio of room nextdoor. Frustrating when the mountain air is so refreshing to be confronted by this. The homemade cookies and baked goods/jam at breakfast were delightful!
10.0 Excellent
Pros: They were so helpful at the front desk!!! I had lots of questions and they were friendly about answering them all. Also, they upgraded our room to one that had the most gorgeous view of the Matterhorn!! We were arriving well after the closing time of the front desk. They made it so easy to check in, no troubles at all!
10.0 Excellent
Pros: We stayed in a newly renovated room with a fabulous view of the Matterhorn. The staff was exceptionally welcoming and accommodating. We had a great time.
Cons: This hotel is a little far from the train station, but still easily reached walking.
9.5 Excellent
Pros: The hotel is perfectly located, just 5 minutes walking to the main street, with a wonderful view of the matterhorn. The sisters that run the hotel are very kind and the breakfast is amazing, with home-made breads and confitures.
Cons: I liked everything!!
10.0 Excellent
Pros: Clean, comfortable, great view and very friendly owner.. feels like home... keep it up !!
Cons: Nothing
10.0 Excellent
Pros: Incredibly wonderful hosts who bent over backward to graciously accommodate every need or want at a deliciously comfortable, quiet facility in a great location with postcard views of the Matterhorn from many of the rooms or decks. Everything was completely first rate.
Cons: I didn't like leaving. I also didn't like the realization that the hosts were not actually my real family. More's the pity. It would have been trading up.
10.0 Excellent
Pros: Everything was lovely and incredibly comfortable
Cons: Nothing - everything exceeded my expectations
Christiania Mountain & Spa - Zermatt - Bedroom
5
9.5 Excellent (746 reviews)
Overview Reviews
With a stay at Christiania Mountain & Spa, you'll be centrally located in Zermatt, steps from Matterhorn Ski Paradise and 7 minutes by foot from St. Mauritius Church. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A train station pick-up service is provided at no charge.
10.0 Excellent
Pros: The location is excellent. Close to town but far enough from the crowds. Best meal in Zermatt for us was at the hotel. Great view. Wonderful staff. Pool that is mind blowing!
Cons: Everything was top.
10.0 Excellent
Pros: The hotel has a good location, very close to the Sunnegga funicular, and a perfect view over the Matterhorn. The staff was very polite and helpfull, (special regards to Cheery from the reception desk), the breakfast was excellent and the room was very confortable. The pool is bigger than in most other hotels and the whole spa area is very nice.
Cons: -
10.0 Excellent
Pros: A classy hotel near the centre of Zermatt. Fabulous swimming pool and fitness room.
Cons: There was nothing I don’t like!
9.3 Excellent
Pros: I had a breathtaking view of the Matterhorn from my room, which was unexpected. The place is very clean and quiet. There is also a view of a river with white water, quite tranquilizing.
Cons: There was no welcome drink or water, a concept which I found strange. Also, given the location clearer information could have been provided about travel to the destination.
10.0 Excellent
Pros: Very helpful and friendly staff, they helped me to store my bicycle. The salad at dinner was very good, the breakfast fast a great energy source before starting the bicycle trip.
10.0 Excellent
Pros: Could the staff have been any friendlier and accommodating....? NO they couldn't! Could the room and view out the HUGE balcony terrace been any better...NO... the food been tastier? NO...the spa been any more perfect, NO! All in all the perfect place and we couldn't have been happier if we tried! So, the spa has a wet sauna and two dry saunas and an olympic size pool, perfect temperature. The hot tub / Jacuzzi has jets for your feet that were amazing in addition to all the regular features. What a gorgeous spa! Dinner at the restaurant was spectacular. The room is comfy. Spend the extra to get the room with the view/balcony its WORTH IT! We LOVED our stay!!!!! Can't wait to bring my husband back at ski season!
Cons: we loved everything!
10.0 Excellent
Pros: Impeccable family-run hotel with extraordinary client service and meticulous attention to detail. Huge swimming pool and spa, the staff provided immediate assistance and even provided a big fruit plate for free on welcome!
Cons: Nothing
10.0 Excellent
Pros: Great hotel, top location, service could not be better. Very nice attentive girls at the reception, pleasant restaurant personnel, really nice breakfast buffet, swimming pool. All was above expectations!
Cons: No such things.
10.0 Excellent
Pros: unforgettable wonderful hotel and excellent reception from all really good chef at the restaurant splendid view from restaurant pool and room - huge nice pool and spa really well located
9.3 Excellent
Pros: Lovely location with amazing views and personalized service. The panorama room had a stunning view from the private terrace. Very nice food at dinner - a huge thank you to the chef who made a special dessert for me that catered for my nut allergy - it was divine! Transfer to the train station were really appreciated.
Cons: The cost was a little high for a traditional style hotel.
Hotel Riffelalp Resort 2222m - Zermatt - Building
6
9.5 Excellent (685 reviews)
$1,049+
Overview Reviews
With a stay at Hotel Riffelalp Resort 2222m in Zermatt, you'll be near ski lifts, just steps from Matterhorn Ski Paradise. Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. A train station pick-up service is available for a surcharge.
10.0 Excellent
Pros: Location, view, rooms, restaurant, food- everything was exceptional!
9.5 Excellent
Pros: Setting was spectacular. Recently refurbished to a very high standard. Staff were very kind and helpful.
Cons: Spa treatments were average for the price.
8.8 Excellent
Pros: Everything about our stay was a treat. Our room was beautiful, the views sublime and the staff helpful at every turn. The porters help with luggage to and from Zermatt and the little tram co-ordinates with The Gornergrat train. The swimming pool and wellness centre are beautiful.
Cons: My only criticism is that the hotel were aware that it was our wedding anniversary and it wouldn’t have taken much to make our stay even more memorable by acknowledging it in some small way.
10.0 Excellent
Pros: Amazing location and the staff super friendly and helpful
10.0 Excellent
Pros: Stunning location, helpful staff, fantastic wellness with incredible views
8.8 Excellent
Pros: Good location and nice staff Lovely snow.
8.3 Excellent
Pros: The location is absolutely amazing with the most beautiful view of the Matterhorn. Hiking trails right outside the hotel, cute train that takes you directly from and to the public train to the hotel. The rooms are very nicely furnished, especially the bathrooms with the stone showers and I loved the mix between modern and chalet style. The outside pool was very nice with different massage and whirlpool functions. The bar is very cosy with good food and drink options and they have an amazing piano player that has a great sense for the atmosphere and always knows exactly what to play. Most of the staff were amazing, friendly and fun! Overall a wonderful place to stay!
Cons: 1.The breakfast is a bit basic and could improve considering the price you pay for the night (especially fruit, bread and cheese) - maybe add something innovative?. 2. Some of the staff at breakfast/dining felt quite stressed and confused- this probably due to high season. However there was one extremely unprofessional lady at the reception (short blond hair, didn't catch the name) that was rude from the very beginning. She was the one "greeting" us when we arrived at the hotel. You could just tell right away that, for some reason, she thought we were super annoying - maybe because we were quite a big group and with two small kids. For example: As I had booked via booking.com during high season, I had to make 2 bookings for one of the couples as there was no availability to book the same room for all the 4 nights we stayed. Because of this, basically the first thing she would tell me when we wanted to check in was that "our bookings were a COMPLETE MESS, as we had booked SO MANY rooms" and that i had to "SORT IT OUT for her". I really have a hard time to understand what's so messy about me booking 2 different rooms for one couple when there is no other availability and how is this so hard to sort out for her as a receptionist at a hotel where you pay maximum prices? But most of all it was just her tone and her way how she treated us that was so snobby and unfriendly. There were several other incidents with this lady including one when she got really annoyed and basically refused to help a family that got lost at night and that we tried to help by letting them stay at the hotel bar for a while (as it was freezing outside) to catch the next train. Basically this lady had a very snobby approach and would try to make you feel like a dumb, annoying tourist that she needs to handle. Very unprofessional, especially for a 5 star resort (but really for any hotel standard).
10.0 Excellent
Pros: The most beautiful amazing resort that I ever stayed at. The hiking is unbelievable. The hotel is grand and beautiful. The swimming pool is fabulous with a heated outside pool where one sits and meditates looking at the Matterhorn. The restaurant is staffed with superb individuals serving desserts you won’t to miss. You will love the little train that takes you from the main train to the hotel. The staff at the desk explains the trails available in great detail, very helpful.
10.0 Excellent
Pros: During our one week trip my entire family felt spoiled here and we couldn't have wished for a better location. The staff was nice and attentive, the property was impeccably clean and we will go back for sure.
Cons: Everything was great
Europe Hotel & Spa - Zermatt - Building
7
9.5 Excellent (666 reviews)
Overview Reviews
With a stay at Europe Hotel & Spa in Zermatt, you'll be within a 5-minute walk of Matterhorn Ski Paradise and Mountaineers Cemetery. Featured amenities include complimentary wired Internet access and a safe deposit box at the front desk.
9.5 Excellent
Pros: Beautiful hotel - staff amazing and could not do enough to look after you. Our room was gorgeous with views directly to the Matterhorn. Access to Zermatt at cable cars at your doorstep and a driver service to and from the railway
Cons: The bed was a little uncomfortable and pillows not that great. But other than that the hotel was perfect
8.8 Excellent
Pros: The room is spacious and clean.
Cons: Nothing
9.5 Excellent
Pros: Kindly & helpfully staff. The hotel environment is very best, I listened to many birds are singing every morning and evening, it’s letting me very relaxed. The room is very clean and newer, I have lived here very safe.
9.5 Excellent
Pros: Pretty much everything about the hotel was fantastic. Great bed/mattress, great balcony/view and beautiful decor. Lovely spa and relaxing room too. We’ll be back!
Cons: Kettle in the room but no tea or coffee was the only thing I can say.
10.0 Excellent
Pros: This hotel was the best we had in Switzerland, purely down to the incredible staff.
10.0 Excellent
Pros: Great staff, nice and trendy rooms.
Cons: Nada
9.5 Excellent
Pros: The view! The super comfy beds, great location, spacious room
10.0 Excellent
Pros: Very helpful staff, excellent food.
8.3 Excellent
Pros: Breakfast was excellent. Swimming pool and sauna are perfect way to end your day from hiking sore. I thought the location was far from the main street center when I booked, but in fact it's in a perfect location. Not too busy street, but in close proximity, and near the best spot to view the Matterhorn from the street in town by that little bridge. They also have porter service, to take your suitcases from/to the train station, a true 4 stars hotel.
10.0 Excellent
Pros: nice for family trip
Hotel Romantica - Zermatt - Building
8
9.5 Excellent (494 reviews)
Overview Reviews
With a stay at Hotel Romantica, you'll be centrally located in Zermatt, steps from Matterhorn Ski Paradise and Matterhorn Museum. Featured amenities include multilingual staff, luggage storage, and an elevator (lift).
10.0 Excellent
Pros: The location was perfect and the hotel was charming. The rooms were clean and comfortable with plenty of cabinetry for belongings. Thor and Michele were the perfect hosts, we highly recommend!
9.5 Excellent
Pros: Thor and his wife were wonderful to us. The location and balcony views were perfect. The breakfast was delicious. Would recommended staying here to anyone!
Cons: Small inconvenience with not having any fans or air conditioning or screens for the windows/balcony. It got pretty hot at night and the bugs would get in when we kept the windows open.
9.5 Excellent
Pros: Helpful , warm ,breakfast , A dog & a cat
Cons: No
8.0 Excellent
Pros: Thor and Michelle were attentive and welcoming hosts. They go out of their way to make sure you are comfortable. The breakfast was good and the location was ideal for exploring Zermatt.
Cons: As a solo traveler, I found the room to be too small. There wasn’t really a place to put my suitcase except on the chair. Also, when the room next door was occupied I could hear everything from his use of the bathroom to his phone conversations.
10.0 Excellent
Pros: The hotel and room is really beautiful and super comfortable! Very clean! Fantastic service by the owners! Very welcoming! We will definitely recommend this hotel to all those coming to zermatt. We booked a small standard room for 2. We expected to be a normal small room, but its a very very nice room and a nice view! Definitely a blessing to hv booked this hotel.
Cons: Nothing at at all! Perfect!
10.0 Excellent
Pros: Michelle and Thor are without a doubt the most friendly, caring, and helpful hosts we have met in our 40+ years of traveling! We can't wait to plan another trip to Zermatt so that we can stay at Hotel Romantica again.
9.5 Excellent
Pros: Me and my wife enjoyed the place. Thor and Michele were very friendly and helpful. The room was bit small but had a comfortable stay. The set up in the room is very stylish (including 2 balconies) and feel more like a home than a hotel room The homely breakfast was amazing. The village view from the balcony was very beautiful. Would love to go back to the hotel in future.
10.0 Excellent
Pros: Michelle and Thor go out of their way to make their guests feel comfortable. Perfect hotel for a family and I can’t thank them enough for making us feel welcome and making sure we have everything we need. I will go here again and highly recommend this place, it feels like home and not a hotel
9.5 Excellent
Pros: The owners were everything you wanted in hosts. Recommended great places to eat. Helped us to figure out the town and how to get up into the mountains. Drove our bags and us to the train station. And gladly removed the extra, thin mattress to make our too soft bed into a perfect bed for us.Lots of choices at the breakfast buffet. Many, maybe all, of the rooms have balconies. Cute pathway through flowering plants to the front door. The hotel is close to the church square and mountaineer's graveyard.
Cons: Being so close to the main pedestrian street is convenient but on Saturday and Sunday nights the drunken shouting woke us up as late as 4 am. Our bed was very soft.
10.0 Excellent
Pros: Delicious breakfast & coffee.Warm, welcoming and relaxing hotel. Beautifully decorated!!
Hotel Firefly - Zermatt - Building
9
9.5 Excellent (462 reviews)
$1,412+
Overview Reviews
When you stay at Hotel Firefly in Zermatt, you'll be on a river, just steps from Matterhorn Ski Paradise and 5 minutes by foot from Zermatt-Furi Gondola. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is provided at no charge.
8.3 Excellent
Pros: Fantastic spa Comfortable bed Breakfirst in room
Cons: Room designed not optimised (no table outside, lack of cosiness) Bathroom shower small and leaking Coffee machine in room not efficient
10.0 Excellent
Pros: Great location, awesome facilities, spacious, clean, very comfortable rooms. Great gym, pool, jacuzzi, sauna. Great for families.
Cons: Nothing! It was fantastic.
9.3 Excellent
Pros: Staff is very nice, welcoming and efficient, we appreciated to be given a welcome drink when we checked-in, breakfast is great and generous, e-bus transfer to train station is convenient, spacious suite and well equipped. Very family friendly! Really had a good time there
Cons: Unless we didn’t notice them, we missed USB sockets near bed tables in our bedroom to charge our phones. It would be great to have day time curtains to get more privacy.
9.5 Excellent
Pros: The space, service, breakfast
9.5 Excellent
Pros: Spacious rooms. Great to have a small kitchen and plenty of living room space. Amazing to have breakfast brought to your room. The pool and sauna are nice as well.
10.0 Excellent
Pros: This was our second visit. We enjoyed a beautiful 3 bedroom apartment. Firefly is a generous, well designed, warm and relaxed hotel - the spaces and amenities are very clean and very generous. Everything was high quality and well thought through eg the kitchen and bathrooms were well stocked with all you might need for a short or long stay. The beds were very comfortable and quiet. The gym and pool were excellent. A great breakfast was served at our convenience. There was a nice selection of reading materials in room and public spaces and a pumping bar (serving great cocktails) that attracted a local crowd as well as guests. All the staff were very responsive to any request for help. Great selection of restaurants and shops in easy walking distance. Amazing hiking.
10.0 Excellent
Pros: Clean, spacious and love the breakfast service to set you up for a day in the mountains
Cons: Nothing. They know the service they want to offer and they really do provide it excellently
10.0 Excellent
Pros: Fantastic location, super clean, incredible ammenities and decor, best breakfast in Zermatt served in your own room. It's like being in your own home in Zermatt. Staff is second to none! Excellent, attentive staff that bends over backward to help you with any question or need you may have.
10.0 Excellent
Pros: Size of the room
10.0 Excellent
Pros: Has all amenities, spacious rooms and bathrooms, clean and well located Breakfast in room
Overview Reviews
With a stay at Matterhorn Lodge Hotel & Appartements, you'll be centrally located in Zermatt, steps from Matterhorn Ski Paradise and St. Mauritius Church. Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is provided at no charge.
9.5 Excellent
Pros: Very modern and relax hotel near the center and station. For transportation between station and hotel for arrival and departure , it is possible to have shuttle car helping take the heavy luggage.
Cons: It would be more grateful if the refrigerator is equipped at the room to make ice pack not melt the chocolates to home and bring cold water to outside for sightseeing.
10.0 Excellent
Pros: The view of matterhorn from the hotel is very nice. The room is very big (2 bedroom) I got kitchen that have everything and easy to cook. bedroom , bathroom and living room are very big. Very comfortable
Cons: Only one thing I didn't like is the bell that wake me up and ring every 15 mins
9.5 Excellent
Pros: A fantastic boutique hotel right in the heart of Zermatt. The room was spacious, with beautiful and functional decor and with a balcony overlooking the Matterhorn. Breakfast was delicious with high-quality food. The staff is extremely professional and kind, without exceptions. It was definitely a perfect stay!
Cons: Nothing.
8.8 Excellent
Pros: The two young staff members Rafael and a young woman were very very nice and welcoming. Rafael can make a great gin and tonic. The housekeeping staff were very kind. The decor. The central location. The lovely toiletries. The bathroom. The lights.
Cons: The truly AWFUL 'welcome'. We arrived 18 minutes early to ask for an early check-in as one of us was feeling quite ill. We were told 'No... go and look at the museum and come back'. We sat in the foyer for 18 minutes and were then ..magically.. allowed to our room where our bags were waiting for us. We were appalled by this. Rude and thoughtless behavoour by someone on the hospitality business.. but then again, we guess 'rules are rules'. The lack of a fridge in the rooms. Those horrible coffee machines which we just can't get the hang of. The price was quite high.
10.0 Excellent
Pros: unbelievable location
Cons: nothing to say - everything perfect
9.5 Excellent
Pros: Great views and super helpful staff
8.3 Excellent
Pros: Great location, lovely design and friendly staff.
Cons: We did not like the open plan bathroom and would not have booked if we’d known that as bathroom privacy is important to us.
10.0 Excellent
Pros: Very friendly staff and a clean room with nice mountain view. Very comfortable to stay.
Cons: Nothing.
10.0 Excellent
Pros: location
10.0 Excellent
Pros: Amazing location, amazing rooms, amazing service! Ruth, Anya and staff made us feel at home, like visiting our closest relatives. Strongly recommend! Many Thanks!!!
Cervo Mountain Boutique Resort - Zermatt - Bedroom
11
9.4 Excellent (710 reviews)
Overview Reviews
With a stay at CERVO Mountain Boutique Resort in Zermatt, you'll be near ski lifts, just steps from Matterhorn Ski Paradise and a 1-minute drive from Zermatt-Furi Gondola. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. A train station pick-up service is provided at no charge.
10.0 Excellent
Pros: Perfection
Cons: All were perfect
10.0 Excellent
Pros: cosmetics in bathroom was amazing! in the room was even branded candle that we light and it was such a romance! everything is thought out to the smallest detail! even type of press in the room like books and magazines, so stilish and classy! love it
10.0 Excellent
Pros: Everything!
Cons: Nothing.
8.3 Excellent
Pros: Very spacious room in chalet with Matterhorn view, even from the whirlpool
Cons: Location is perfect for winter tourism but a bit less convenient in summer
9.5 Excellent
Pros: Almost everything was perfect. We enjoyed a great view of the Matterhorn from the room. Breakfast includes a large variety of menus that are fresh and delicious.
Cons: Nothing. But a tree in the front may become a bit of problem in the future as it grows.
10.0 Excellent
Pros: Everything. Staff was very kind, room was perfect, bathroom in our room was amazing, terrace and the view from our room was breathtaking. Every detail in this hotel is amazing. Everything has their sign and brand. This is little things that makes big differences. We where with our child. They bring him everyday some chocolates, lollipops etc. Breakfast is like in the best restaurants. I enjoyed every moment. We also went to spa in our chalet. It was also amazing.
Cons: Everything was just perfect. I can not say anything bad about this amazing hotel.
10.0 Excellent
Pros: Just the best ! Great place view and room. The food was delicious. And so was the daily breakfast. Highly recommended. 10 all the way.
10.0 Excellent
Pros: Absolutely superb in every way. Staff were excellent and very helpful. Breakfast is not to be missed - a great selection of high quality products and menu items.
Cons: Nothing
10.0 Excellent
Pros: The staff at this hotel were so kind and helpful, the service is 10/10. Stunning views, amazing food and facilities. I highly recommend!
10.0 Excellent
Pros: Everything was just perfect.
Cons: Nothing
Hotel Matterhorn Focus - Zermatt - Building
12
9.4 Excellent (612 reviews)
Overview Reviews
When you stay at Hotel Matterhorn Focus in Zermatt, you'll be near ski lifts, just steps from Matterhorn Ski Paradise and Zermatt-Furi Gondola. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is provided at no charge.
10.0 Excellent
Pros: The focus is unusual - and all the better for it! Our suite looked directly at the Matterhorn; just beautiful. But its the design of the hotel that is striking - from chandeliers comprised of sundae dishes and skulls over the pool (!) to a bedroom enclosed by glass walls inside the main room, itself with floor to ceiling glass walls. Even the entry to the hotel is fun - under a tunnel to come up in a lift to reception - 'glass'-walled lift of course, oh and 'glass' stairs too! Staff super friendly and helpful, fabulous breakfast, good spa and pool area...
9.5 Excellent
Pros: The service was fantastic and very helpful. Hotel rooms are funky design and we loved them. Awesome views of the Matterhorn rom our room too. Would happily stay here again.
9.5 Excellent
Pros: Great location. Rooms were impeccable. Great value for what you get (but I stayed in off-season). Enjoyed my stay.
Cons: Construction next door made the room a little noisy in the morning. Since all of the walls were glass, I had to draw the curtains or the construction workers would see me bathing.
10.0 Excellent
Pros: I’m a designer myself - and the decor and furnishings were super chic yet functional. The service was impeccable - every detail accounted for. The view of the Matterhorn from the castor suite was tops!
Cons: Not a thing.
10.0 Excellent
Pros: The staff were so friendly and accommadating.
6.8 Good
Pros: Good view & nice design of the room.
Cons: When closed the door, a little bit hot. Better to prepare a fan in the room for use if necessary. Also, the pillow is too low for me.
10.0 Excellent
Pros: The view is gorgeous! The hotel is a work of Art.
10.0 Excellent
Cons: View is partially blocked
10.0 Excellent
Pros: View is so cool, Staff very nice ,The room is new and clean.
Cons: Nothing
10.0 Excellent
Pros: The hotel is beautifully done, mountain chic but not overstated. The rooms are nicely sized, with an outdoor space to enjoy the mountain air. There are indoor and outdoor pools, as well as an outdoor sun deck with a direct full-on view of the Matterhorn. The breakfast was EXCELLENT! The staff was superb. And in terms of value for the money the FOCUS Matterhorn is hard to beat.
Cons: Nothing.
Romantik Hotel Julen - Zermatt - Building
13
9.4 Excellent (577 reviews)
Overview Reviews
When you stay at Romantik Hotel Julen in Zermatt, you'll be near ski lifts, just steps from Matterhorn Ski Paradise and Mountaineers Cemetery. Featured amenities include multilingual staff, laundry facilities, and a safe deposit box at the front desk. A train station pick-up service is provided at no charge.
10.0 Excellent
Pros: Everything
9.5 Excellent
Pros: Lovely hotel, restaurant and pool/spa. Free transfer from train station. Nothing was too much trouble for any of the staff. Best hotel experience we've ever had!
5.8 Okay
Cons: My wallet was stolen out of our room
7.5 Good
Pros: Lovely room
Cons: Staff needs some training
10.0 Excellent
Pros: We loved this hotel. It was cozy and charming. The breakfasts were amazing. Everyone was so friendly and so helpful. They rented mountain bikes for us and recommended restaurants. The owner/manager was always around to see how we were doing. We will definitely stay here again.
Cons: Nothing
10.0 Excellent
Pros: Very friendly. Contacted before we arrived and offered a pickup which we really appreciated. Great breakfast. Rooms lovely and well thought out
10.0 Excellent
Pros: The Julen family - Paul-Marc and Cindy were wonderful, warm hosts. And everyone was helpful and accommodating. We we had a group of 8 people. They set the table every morning for our family for our amazing breakfast. We had help setting up our bike ride, our travel and restaurants around town, and Cindy welcomed us personally to the Alpenhof restaurant for a wonderful dinner. It was like staying with old friends. I've stayed in the Daniela and it really doesn't matter at which property you stay, you get the same treatment. The personal touches were really appreciated. Thanks, Julen family!!!
Cons: I can't think of a single thing.
9.3 Excellent
Pros: best room view for Matterhorn with balcony
Overview Reviews
When you stay at La Vue - Zermatt Luxury Living Appartements in Zermatt, you'll be near ski lifts, just steps from Matterhorn Ski Paradise and 3 minutes by foot from Matterhorn Museum. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A train station pick-up service is provided at no charge.
9.5 Excellent
Pros: The location The service The staffs
Cons: There is no ACs
9.5 Excellent
Pros: Loved the apartment, the outside decks, the breakfast in the apartment, and the spa area. A lovely place to stay!
10.0 Excellent
Pros: Beautifully presented, all amenities were of an excellent standard. Breakfast served in the apartment was extra special.
10.0 Excellent
Pros: Excellent property I just loved it . The hot tub was amazing the whole family enjoyed it The 2 bedroom apartment is just like home. Breakfast was amazing the people were very hospitable 5 star category service Thanks a lot we had a great time Bharat
Cons: Not thing
10.0 Excellent
Pros: We have been in other very good hotels in Zermatt but in La Vue we felt like in our dreamed alpine home. It was that comfortable that some says you just want to spend the day at home by the chimney. I have no words to describe the views from any of the rooms of the apartment. You have much more space and privacy that in a hotel and service is just as in a 5 star hotel. All the staff was very resolutive and helpful to our requirements. They served us a wonderful and big breakfast every morning. Some days for dinner we ordered food from a menu and the dinner was served in our apartment. The food was good and for us was very convenient with little children after having spent the whole day skiing they were tired to go for a restaurant. The spa has also very nice views and the water is at perfect temperature. We are just waiting forward our next visit to la Vue.
10.0 Excellent
Pros: Amazing entrance tunnel before arriving the reception, staff is very nice, friendly and helpful; especially Ms Anja. Remember to bring along the swimming suit.
Cons: All good
10.0 Excellent
Pros: Everything
Cons: Nothing
9.5 Excellent
Pros: Everything was perfect. Lovely staff. Clean spacious rooms
Cons: Little bit expensive
10.0 Excellent
Pros: Very luxurious apartment with a stylish tunnel in the entrance. Remember not to get off the hotel vehicle when you see the door st the entrance.
9.3 Excellent
Pros: Excellent location. Astonishing breakfast. ~12min walk to both the station of the train or to the sky train station.
Cons: Remember to bring converter - there’s no direct USB charger for phones.
Alpenlodge - Zermatt - Building
15
9.4 Excellent (305 reviews)
Overview Reviews
When you stay at Alpenlodge in Zermatt, you'll be near ski lifts, just steps from Matterhorn Ski Paradise and 15 minutes by foot from St. Mauritius Church. Featured amenities include complimentary wired Internet access, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is provided at no charge.
10.0 Excellent
Pros: Really beautiful and unique. Extremely friendly service. Really really cozy and authentic.
10.0 Excellent
Pros: Family room for four with view of the Matterhorn was a gem! It was a little walk up the hill but not a big deal unless you have tons of luggage. Breakfast was wonderful!
3.8 Mediocre
Pros: Views
Cons: They did not inform us that they serve dinner and order was by 4pm on the day! They did not change our towels in the room They provided a kettle and cups in this upgraded Matterhorn style Room which we paid a premium for and they didn’t even put coffee sachet in our room or milk! The breakfast was very very limited!
10.0 Excellent
Pros: Literally, everything! We love every moment we spent there, and we love everything about it. It's become one of the two hotels we want to keep them to ourselves. First, the family. Yes, they work as a family! The replies before arrival were always prompt and welcoming. If you check their own homepage, you can't wait to meet them. Upon arrival, they provided every information we needed, and were always there to help us. Then, the location & hence, the view. The location is great as in it's up on the top of the hill, so we got a very very very amazing view of the town with Matterhorn at the background. Our room had a fabulous view which enabled us to appreciate Matterhorn 24 hours. And the room was way better than it appears on those great photos you see on the web. Finally, cleanness, comfort, and the feeling of calm. They crafted all the furniture, so every piece was uniquely designed. The smell of wood immediately calms and relaxes you. And more importantly, feel free to walk around the room with your bare foot. You won't find dust! What else could you ask for!
Cons: NOTHING!
9.5 Excellent
Pros: Beautiful view of the Matterhorn. Not all rooms do but the dining area does and the patio. Our room did as well from the outdoor patio. Breakfast was very nice and plenty of food to eat. We took a hiking path not far from the hotel. The hotel was away from the hustle and bustle of the main streets.
Cons: It’s a toss up. It’s a bit of a walk from the train station and the main village. We didn’t realize that a taxi is included with a 2 night stay or more which would have been great bringing our bags to the hotel. Instead we carried them up the hill. Beside that, if you want to be in the main village area this hotel is further from that. If you like the quiet and a great view of the Matterhorn, this is a great place!
9.5 Excellent
Pros: Breakfast was delicious and timely Accommodations were beautiful Communication was efficient and easy
Cons: None
9.3 Excellent
Pros: View
Cons: Too fare from train station. I have to walk some time
7.5 Good
Pros: Friendly welcoming great breakfast and view
10.0 Excellent
Pros: Friendly staff willing to go the extra mile.
10.0 Excellent
Pros: Such a beautiful place to stay, the breakfast is brilliant and great coffee too! The view from the room was just stunning.
9.5 Excellent
Pros: Nice breakfast, very friendly staff and excellent view of the Matterhorn.
Cons: Up in half way of the mountain, a little bit tired every night when going back to the hotel.
3100 Kulmhotel Gornergrat - Zermatt - Bedroom
16
9.3 Excellent (1,429 reviews)
Overview Reviews
When you stay at 3100 Kulmhotel Gornergrat in Zermatt, you'll be in the mountains, just steps from Matterhorn Ski Paradise and Gorner Ridge. The front desk is staffed during limited hours.
9.3 Excellent
Pros: What was truly amazing was the feeling I had spending the night almost alone on the mountain top with the higher mountain tops surrounding us as sentinels from the rest of the world. At breakfast the next morning the first train load of passengers came by the windows of the restaurant and I felt invaded. How selfish of me to not want to share my mountain top retreat. The small group of guests from all over the world that spent dinner and breakfast with us added to the specialness to the experience. It was a visit to another world with a small group of wonderers
Cons: I came with the hope to photograph the stars at 10000 feet and found a cloudy night however, the night started off with the most amazing sunsets. The clouds and sun kept changing giving everyone the chance to claim the best photo.
10.0 Excellent
Pros: the one and only, 3100! everything about the hotel from location to staff was excellent!
Cons: Not a thing.
10.0 Excellent
Pros: The place is out of this world. I’ll never forget it, ever. I can’t stress how amazing it is up there
9.3 Excellent
Pros: We were very lucky to be staying at the only room with the balcony and it was a huge balcony! We booked 2 rooms and the other room had the glacier & Mountain View. Matterhorn best viewed during sunrise during our stay as compared to sunset. It was amazing to be able to view the sunrise & sunset at the comfort of your own room. The rooms were rather expensive but I guess the view makes up for it. Like all peaks, always highly recommended to stay overnight to see the mountains during the beautiful sunrise & sunset.
Cons: Dinner was very disappointing, however the salad was delicious. Shops on site closes early during summer as well. We have stayed at other peaks before and they fared better. It was very expensive to go up & it would be appreciated if there was some sort of discount made available for hotel guests. The receptionist seems to be overworked & flooded when we were checking out at 11am. The hotel management could consider putting up a signage at the hotel entrance to show that it is a hotel reception so that visitors to Gornergrat won’t keep asking the hotel receptionist questions.
8.8 Excellent
Pros: Good and quick services
10.0 Excellent
Pros: It was a surprisingly easy and short walk from the Gornergrat train station to hotel. Warm reception by the hotel staff and manager personally took our luggage and directed us to the room. The room was spacious and very comfortable being high on the mountains and best of all it has great views of the Monte Rosa Massif and glaciers. The dinner / breakfast and services were of good quality. We particularly liked the salad and food bars, many delicious selections. All in all, everything was great and we enjoyed every minute of our stay and felt it was of good value for the money considering the great services and quality of the hotel and its excellent access to the surrounding beautiful mountains and trails.
Cons: Nothing
10.0 Excellent
Pros: The view unparalleled. Staff fantastic!!
9.5 Excellent
Pros: The view, the view, the view. It's all about the view. The staff is very patient and with good service.
10.0 Excellent
Pros: Everything - room, scene, food, location, service, etc. Nothing can be criticized. Really.
Cons: If you want to be picky, there is no other traffic except trains going and leaving there. We needed to catch the earliest train to leave the hotel and we haven't finished the great breakfast. Talking about breakfast, somebody commented the breakfast is not great. It seems not offering much but there is a menu for extra dishes which they cook it only after you order - those are insanely good. Also, Matterhorn looks different from Zermatt (ground level). That being said, in June, not much sunlight is shining on the mountain in the evening and you probably can't take the iconic photo around the hotel. Morning is very good though.
10.0 Excellent
Pros: Excellent location and view
Cons: It will be better to have multiple pass for customer because travelling up and down the hotel costs a lot
Hotel & Solebad Arca - Zermatt - Building
17
9.3 Excellent (1,258 reviews)
Overview Reviews
When you stay at Hotel & Solebad Arca in Zermatt, you'll be in the mountains, just steps from Matterhorn Ski Paradise and 10 minutes by foot from Matterhorn Museum. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff.
7.5 Good
Pros: Swimming pool was good. You only need a swimming suit and one coin for coin locker. Breakfast was good. There are asian food corner and fresh orange juice was sweet. I enjoyed Matterhorn from the room. Of course the view from the bridge is better than the view from the room. But still it was enjoyable to see the Matterhorn from the room. I stayed triple room with my two children. We were four but the space was big enough and there were two bathrooms. Kitchen in the room helped us. You can also use oven. They offered one extra meal for my youngest boy. We enjoyed welcoming apples before the elevator.
Cons: Room and the bathroom were clean and beds were comfortable but there was smell in the whole room . It looks like food smell . Soon we were used to it. But we were not happy at all. Supermarket is near from the hotel but they close at 8 o’clock.
9.3 Excellent
Pros: Clean, good location, good breakfast, friendly service , larger rooms, close to the grocery store.
Cons: Rooms need some remodeling.
9.4 Excellent
Pros: 1. The free breakfast! Seriously, after staying at hotels in Zurich, Lucerne, Interlaken, we found the best breakfast here! Actually might be the best meal we have had in Swiss (partly might because we dislike chees fordue...) We like it because it has both European and Asian style foods. We got the feeling of both home and local. 2. Friendly staff. The owner very generously explained us the small town like where to go and what to see. He kindly reminded us not to go to Zermatt since the cloud is too thick even at the mountain top. But our schedule forced us to go anyway. But thanks to him. 3. The kitchen. Even though we didn't use it. It is great to have it. If we have long time at Zermatt, we might have used it.
Cons: The room is a little small. The second bedroom is really just a single bed wide. But it is enough for my 3-yr old to sleep alone.
10.0 Excellent
Pros: Kind staffs and clear hotel. It locates near the station. I stayed really good. Thank you.
Cons: Nothing
10.0 Excellent
Pros: loved the breakfast, plenty of variety, the breakfast room itself was lovely. Reception staff member, Paula I think from memory, was very helpful and thorough at check-in giving us plenty of information on activities. We had a balcony where we ate our evening meal which was pleasant and relaxing, watching and listening to life going on below us in Zermatt. Our room was quite spacious with dining table/chairs. Kitchenette was handy for simple meal preparation. Appreciated the pull-out small clothes line over the bath/shower. Very comfortable and clean. Of course would have loved aircon as we were caught in the unexpected summer heatwave, but it is not often that we found aircon in Switzerland, in fact once only that we managed an airconditioned hotel, and we had 19 days of very hot weather in June/July.
8.8 Excellent
Pros: Comfortable room
Cons: Construction near by with noise
8.8 Excellent
Pros: Very friendly staff, clean and spacious room and excellent breakfast.
Cons: Though a bit old, very well kept.
10.0 Excellent
Pros: staffs and services are very nice.
10.0 Excellent
Pros: We enjoyed our stay. No problems.
10.0 Excellent
Pros: This is a very pleasant experience for staying here. Especially the clerks at the reception, named Kristina, who is not only beautiful but also patient. We know nothing about the route for our travel in Zermatt. Kristina help us do the plan and solve all our problem. When we asked to leave the luggage in the hotel and fetched it the day after tomorrow, she gave us the satisfying answer. Also breakfast here is wonderful. Asia food, rice is a surprise. The service and the food both gave us deep impression. What a nice trip here.
10.0 Excellent
Pros: Every thing perfect. Amazing view. Very good breakfast and SPA.
Hotel Alpenhof - Zermatt - Building
18
9.3 Excellent (1,196 reviews)
Overview Reviews
With a stay at Hotel Alpenhof, you'll be centrally located in Zermatt, steps from Matterhorn Ski Paradise and 8 minutes by foot from St. Mauritius Church. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is provided at no charge.
8.8 Excellent
Pros: Restaurant was very good. Staff very helpful .
Cons: Location a bit too far from centre.
10.0 Excellent
Pros: We loved Zermatt and the hotel was just beautiful. The staff were very friendly and helpful. They drove to the train depot and picked us up, then dropped us off for the return. My daughter got some help from staff with a hike she wanted to take. Overall a great comfortable upscale hotel. I would stay here again!
Cons: Would have liked using the pool but it closed earlier than expected.
9.5 Excellent
Pros: Hotel facilities and amenities were amazing. We only wished we could have stayed another night to really enjoy the spa facilities more. Lots of little touches in the room (e.g. fruits on arrival, kids shampoo/body wash, backpack you can borrow or buy if you need one, amazingly stocked complimentary mini-bar not just with still/sparkling water but with beer and sodas). I will definitely be staying here again next time I visit Zermatt
Cons: Being guests at the hotel, restaurant staff were not very friendly towards us (they knew were staying in the hotel since they asked our room number).
10.0 Excellent
Pros: From the doorstops til we got in to the reseption the first day , Everything was perfekt! The staff was so serviceminded and caring . And that made us feel good , its very important. The food was good , the spa area is super nice and we loved the matterhornview from the balkony. ( big pluss is that minibar was included in the room) so you dont have to run to the shops to get water ... we would defently come back here one day : )
Cons: Nothing negative here.
9.3 Excellent
Pros: Excellent place with excellent view on the Matterhorn and lovely view on the river, Resturant and atmosphere is fantastic
Cons: Expensive rooms
10.0 Excellent
Pros: Everything from the hotel accommodations to the staff! Weour favorite was the guided bike trip up to see the sheep. We felt at home each and every day! Our only complaint was that our trip was too short!!!
Cons: Our stay wasn’t long enough :)
9.5 Excellent
Pros: Location was central and from our room we had a good view of the Matterhorn. Dinner was excellent but portions were a tad small. Breakfast choices extensive and of good quality. Staff were professional and helpful and always courteous. Nice shop on site too.
Cons: Upmarket hotel, reflected in the price.
8.0 Excellent
Pros: Very good location. Friendly and attentive Staff, Good food. The only breakfast buffet I know that serves champagne.
9.3 Excellent
Pros: Staff were friendly and helpful. Location was good. Near to the train station. And the icing on the cake is the view of the matterhorn from the room on a clear day!
Cons: Nothing in particular.
8.8 Excellent
Pros: This was/is a fantastic hotel in a great location. The staff is exceptional and we enjoyed our stay. The staff gave excellent suggestions plus was helpful continuously. Highly recommend.
Cons: As with all of Switzerland the prices are higher an expected. The prices are in line with the rest of the country it is just the country as a whole is expensive.
Parkhotel Beau Site - Zermatt - Building
19
9.3 Excellent (720 reviews)
Overview Reviews
When you stay at Parkhotel Beau Site in Zermatt, you'll be near ski lifts, within a 5-minute drive of Sunnegga Ski Resort and Unterrothorn. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Zermatt? This hotel has facilities measuring 1776 square feet (165 square meters), including a conference center. A train station pick-up service is provided at no charge.
10.0 Excellent
Pros: Beautiful, historic hotel, which was nicely maintained. Breakfast was superb. Nice omelette made to order. Nice balcony with best view of Zermatt and the Matterhorn.
Cons: Room was being painted when I opened the door, but staff quickly rectified the error by giving me another, better room. Good service.
5.5 Okay
Cons: Room was smaller than last stay. Bed was very uncomfortable with springs clearly broken. There was no coffee or tea machine which was advertised. breakfast wasnt good, no one was attending omellete station. Over all this time was dissappointing and certainly too expensive for its worth
10.0 Excellent
Cons: Only one thing: Hotel failed to book the taxi to train station for us when we needed to depart from Zermatt in early morning.
9.5 Excellent
Pros: Beautiful property! Due to an early morning excursion, we were going to miss our included breakfast so they packed us a breakfast to eat on the train -- so thoughtful.
Cons: We did assume that such an elegant property might provide a portable A/C unit (we stayed during a heatwave in July) but they did provide us a fan.
10.0 Excellent
Pros: Amazing view of Matterhorn and great breakfast
Cons: No tea /coffee sachets in the room. Staff got some coffee machine which wasn’t working. There was no help for the staff to make it work. Reception staff only available till 11 pm.
9.5 Excellent
Pros: Very nice hotel, well appointed room - very comfortable. Helpful staff. Good WiFi and TV. Nice breakfast. Great views of Matterhorn from front balcony and my room - when not hidden by clouds. It would be a pleasure to stay there again.
Cons: Nothing.
8.8 Excellent
Cons: Bed was quite soft
9.3 Excellent
Pros: free afternoon cake and drinks, nice decoration and clean room. big balcony with mountain view. nice cot bed!
Cons: no tea bags in the room, breakfast can be more variety. something goes wrong between booking.com and the hotel, didn’t arrange pick up, and the hotel is quite steep especially with suitcases.
8.3 Excellent
Pros: Staff , breakfast, very clean and the spy
Cons: Expensive
9.3 Excellent
Pros: Staff is exceptionally friendly and resourceful. Perfect experience in Zermatt
Cons: Nah, not at all
Grand Hotel Zermatterhof - Zermatt - Lobby
20
9.3 Excellent (640 reviews)
$1,718+
Overview Reviews
With a stay at Grand Hotel Zermatterhof, you'll be centrally located in Zermatt, steps from Matterhorn Museum and Mountaineers Cemetery. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Zermatt? This hotel has facilities measuring 400 square feet (37 square meters), including conference space. A train station pick-up service is provided at no charge.
10.0 Excellent
Pros: Beautiful building and excellent service staff. The spa is great as well.
Cons: Nothing
10.0 Excellent
Pros: Was welcomed by friendly staff and given a surprise upgrade to a very comfortable junior suite, way too much space for one person but very much welcome! Also provided complimentary wine, champagne, and soft drinks. The room had a balcony and a lovely view outside. Breakfast was excellent - I always look for vegan options and while there was no alternative to the eggs provided for everyone else, they provided avocado when asked and I was able to put together a lovely meal with fresh fruit, bread, and vegetables from the buffet. Soy milk was readily available. Everything was provided and thought of in the room, the front desk staff gave me lots of tips for things to do, and one of them dropped me off at the station with the small electric shuttle on my last day. Amazing stay and I’ll be back if I’m ever in Zermatt!
Cons: I’ve seen some complaints about the church bells and sympathize - these were quite loud for me too but I was already awake so I got used to it after a bit. Only real nitpick I have was a low water pressure in the shower, but that’s very minor.
10.0 Excellent
Pros: Everything
10.0 Excellent
Pros: Great hotel in a perfect location. Friendly and helpful staff, excellent restaurants, good spa and very comfortable rooms. Can’t wait to go back.
10.0 Excellent
Pros: The horse-drawn carriage ride from the train station to the hotel was a fantastic part of the stay.
10.0 Excellent
Pros: Amazing location and staff!
Cons: Everything was great!
10.0 Excellent
Pros: Great service and staff. Hotel of the best tradition.
10.0 Excellent
Pros: This place is amazing
10.0 Excellent
Pros: Great location and very comfortable room Nice spa facilities
Cons: Church bells at 8am
10.0 Excellent
Pros: Location is the best
Cons: Non