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The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!

Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up

Good food and entertainment options. Great Staff that were all welcoming and caregiving.

There was a snafu with confirming seats at check which left us in limbo for the second leg of our trip. I believe the ANZ app is not well integrated with the systems at the terminal resulting in this disconcerting error.

Business class Seats on the A350 from Nan to YVR were wonderful. The flight crew was okay but could do with better training. Toilets were clean but ran out of paper towels towards the end of the flight. The food/menu and the wine offered really needs considerable improvement. Dinner options were either Bolani, a beef sandwich (even this could be made much better), or paneer butter masala. Unfortunately, if you are not a fan of Fijian food, there isn’t much choice. Dessert was either turmeric ice cream or fruits but unfortunately, they were out of fruit! So the only option was turmeric ice cream. I’m not certain how many passengers like turmeric but I am not one of them. They need to cater to a more diverse group of people. Perhaps they need a new chef? The movies& tv shows were mostly older so I didn’t find that interesting either. It was however, fun to view the plane’s exterior cameras as we take off and land. The best thing about this flight are the business class seats.

Comfortable as one can get in Economy, food was very good, staff were super friendly & efficient.

Really liked the plane and business class seat. Food was ok but could be better. Service was very good.

Better connections, much better cabin crew, much cleaner cabin that Qantas, American and probably other carriers.

Better connections, much better cabin crews, much cleaner aircraft than Qantas, American and probably others.

Fiji left without me because American Airlines was too stupid to get to LAX on time. Fiji should have offered a standby on another flight but they told me tough luck. I will never fly with this company again.

The A350 aircraft business class experience was very good. Comfortable and well appointed pod, and supplemental bed pad available for sleeping. Food was very good.

Business class seats and amenities were excellent, crew very attentive. Slept well. Food good, lounge experience nice. Would fly them again. A350 aircraft excellent, very quiet.

The flight attendants were extremely friendly and helpful. Everything ran on time. I highly recommend Fiji Airways.

The experience was lovely in every respect. The crews were delightful.

Perfect. The flight was on time and the crew were very friendly and helpful.

I have never had a problem with flying Qantas, so this flight was the same as any other.

The flight was delayed by 1.5 hours and most of the flights bags were not on the flight. Have also had no communication from QANTAS

The plane was delayed about 3 hours so anything else is immaterial

Good. BUT the Kayak app kept sending me wrong messages saying that there was a Gate change. That same thing is happening today.

Excellent plane, smooth boarding Friendly crew Clean flight till end Food can be little better

The international flight from Sydney to Dallas had great food. I have travelled a lot over the years and this has been the most memorable in my experience so far.

there were not many new movies. The media choices is nothing compared to Emirates. Staff were excellent

Initial flight was cancelled so moved to an alternative flight. As a result, stuck in a middle seat. Flight then place in holding pattern prior to landing resulting in a very late trip home.

There was nothing I didn’t like, prices a little lower would help

Both flights were late by about 30 minutes .. Other than that, everything was ok..

Our flight was delayed three times. It took us 17 hours to get home.

Not worth the premium paid for the first class ticket

Flighty delayed on boarding - then group 1 had to check their carry on bags but groups 3 and beyond could carry bags on - very inconvenient for weekend business trip with no checked baggage. Then delayed on the runway - before take off. No communication from pilot on why or how long. Wifi/Entertainment didn't work for 4+ flight. Upon arrival, attendants announced wrong carousel for baggage claim - everyone was waiting at the wrong place for their checked bags. This was a mess united!

Fine. Though no food or entertainment so the survey needs to be updated with those options.

Backpack should NOT allowed put in the flight bin , only put it under the seat. I can't find space put my carry on luggage!!! and I pay for it ! that was very bad experience

Standard flight experience, but there is only power at the seat to row 20 on the aircraft, on my initial check in it did not say that was the case

I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.

It started with multiple delays, cancellations, re booking, 5 hour lay over and finally on a plane from Chicago to Pittsburgh. Gates, times, etc were changed multiply times. Once on the plane, staff was fine, but built in tv did not work and could not even turn it off. Light at eye level the entire trip, so sleeping was near impossible. No snacks or drinks given.

The ride was good but no food ot entertainment hence, it was just over an hour flight.

Automatized Check-in process still has many problems. The online system continuously fails. At the airport the baggage drop off with the automated systems had many hiccups and diverted many to the manual desk, which is now only one desk! For me it meant standing in two long lines just to drop off a bag. Staff was friendly, food quality on board has been better with Swiss, specially on outbound flights.

The entreteiner was really old,no food for 6 hours fly

Still haven’t made it home. Delayed twice, then cancelled. Will never fly Air Canada again. Horrible experience.

Boarding was late, but we still made it earlier than scheduled. I still can't understand how a national carrier doesn't offer food or snacks on flights and charge you for them. It's a national carrier of Canada, not some low-cost airline; this shouldn't happen. Friendly crew.

Great flight! Service, food and flight experience were top notch.

No ac last 1/2 hour of flight. Simply awful. I almost got sick

My flight from Montreal to Vancouver was fine, but on the flight from Vancouver to Seattle, the attendants forced me and my friend to check our small carry-on bags at the gate when others were able to carry on much larger bags. Then, when we arrived in Seattle, our bags didn't end up in baggage claim for over an hour and a half. The Air Canada baggage office was closed and locked, so eventually, after checking all the baggage claim carousels, we went to the Air Canada ticketing office...where they told us bags were just being dropped now. The almost-two-hour delay was absolutely unacceptable.

Very pleasant experience, smooth check-in, nice staff, great flight attendants.

There was plenty of room. Didn’t feel like you were squished in your seat. Very comfortable.

We were an hour late boarding, a bunch of Indians were causing issues.