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Pros: I really enjoyed the food as always and overall, I felt very comfortable

Cons: I enjoyed my experience overall.

Cons: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

Pros: The crew, the food, overall experience was great!

Cons: Use less plastic

Pros: Short flight, and getting a meal made it go faster

Cons: Can’t really think of anything

Pros: Exit row seating.

Pros: No delays!

Cons: I noticed some travellers confused by gate changes, I suspect this is due to a lack of attention on their behalf but clearly the messages hadn't gotten through.

Cons: The flight was delayed for almost two hours.

Pros: Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food

Cons: Crew should be attentive to ALL passengers.

Pros: Crew and ground Staff were very helpful and friendly

Pros: Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent.

Pros: Crew was fantastic.

Cons: Breakfast was not tasty. Options could have been better.

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.

Pros: Hasn’t occurred yet

Cons: Hasn’t occurred yet

Pros: Entertainment and board WiFi excellent

Cons: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.

Cons: Everything

Pros: When it was finally over!

Cons: On time, attitude of Virgin ground crew in Sydney (only one) seat were tiny and uncomfortable.

Pros: I got alive to my destination

Cons: Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.

Pros: Baggage allowance is good and cause of choice this airline but bad staff specially the check in

Cons: I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone

Pros: Yes & yes

Pros: Nice crew , good and good

Cons: If someday ... someday....I can afford First Class . That’s will be Nice for a long flight .

Cons: Economy seating is extremely narrow!

Pros: Liked the plug/outlet availablity and the movies.

Cons: Did not get up to date info on the final destination of bags. Food inedible, climbed from tarmac up the stairs into the plane, seats super uncomfortable, not enough customer service from flight attendants

Pros: Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service.

Cons: Not getting a choice of meal due to being last row of seats.

Pros: Hasn’t occurred yet

Cons: Hasn’t occurred yet

Pros: Very friendly and helpful Flight attendants. Food was good.

Pros: Everything was good except.....

Cons: The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience.

Cons: Announce the app download well before boarding so that I can get it. I never had a chance

Pros: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.

Pros: Movies good Boarding and luggage retrieval good

Cons: Arrived an hour late Was another passengers fault tho but annoying

Pros: It's only an hour flight. Crew are fine.

Cons: Small plane - seats are small but nothing unexpected.

Cons: Finest Airline and service I have encountered and I am almost 2 million miles!

Pros: I was unable to board the flight so there is nothing to talk about.

Cons: Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline.

Pros: The entertainment was good.

Cons: Once the crew got the meals out of the way you didn't see them (at least in our section). You could go to the galley for water or a snack etc. Most airlines I've been on seem to bring drinks, etc to seats every once in a while.

Pros: Crew were very hospitable and helpful.

Cons: More leg room on long international flights.

Pros: The crew

Pros: Lovely, friendly crew!

Cons: No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?

Pros: I really enjoyed the food as always and overall, I felt very comfortable

Cons: I enjoyed my experience overall.

Pros: Very friendly and helpful Flight attendants. Food was good.

Pros: I got alive to my destination

Cons: Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.

Pros: It's only an hour flight. Crew are fine.

Cons: Small plane - seats are small but nothing unexpected.

Pros: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.

Cons: Everything was perfect.

Cons: Quality of snacks Quality of in flight entertainment still very poor

Pros: The seat was not super comfortable but the crew was really lovely and so helpful!

Cons: More padding on the seat would have been nice

Cons: Hi do veg meal could have been better and communication about my bags could have been better .

Cons: Seats were teeny

Cons: The crew should be more kind.

Pros: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.

Pros: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.

Cons: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.

Cons: Very nice services

Pros: The space!

Cons: Food

Pros: The crew was helpful and nice

Cons: Better seats and cost should be less

Pros: Crew were very hospitable and helpful.

Cons: More leg room on long international flights.

Cons: Economy seating is extremely narrow!

Cons: No landing form!!

Cons: The snack were very simple. They don't communicate properly all the different snack options.

Cons: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.

Pros: The crew was great. Really friendly, we got skycouch and it was really comfortable

Cons: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.