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Cons: Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price.

Pros: Great crew and good food.

Cons: Delayed departing.

Pros: CREW WAS HELPFUL AND OBLIGING.

Cons: IT WAS AN OVERNIGHT FLIGHT FROM DARWIN TO MELOURNE. THE 'SNACK' OF 2 PORK BOA BUNS AND JUICE/TEA/COFFEE OR AN APPLE AND SOME CRISPS, WAS POOR AND COULD DO WITH SOME IMPROVEMENT. RATHER UNSATISFACTORY.

Pros: Great flight, service, food and crew.

Pros: The crew was magnificent

Cons: Be nice to offer a glass of water to your clients!!

Pros: Crew was great.

Cons: Seats are small, touch screens dated. but that's on the airline to update and the seats won't get any larger as long as money is being made.

Pros: Pleasant staff.

Cons: not enough room in seating area.

Cons: Flight was delayed by 3 hours, but not United's fault. Also the snack selection not great. They did play movies on back of headrests, but we had no volume and no where to plug in headsets that I could see. So basically had to watch a movie with no sound.

Pros: Crew was amazing! Slept much of the flight after lunch. Punctual!

Cons: Flight delay was a pain from LAX to Nanjing.

Pros: Ease of boarding.

Cons: Delayed an hour without a notification of how long.

Pros: The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality

Pros: Nothing

Cons: Arriving on time

Cons: On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight

Cons: Be on time. 3 hours delay

Pros: Good movie selection, good meals and great crew

Cons: Next time I will book early to get the business class

Pros: Landing.

Cons: Huge delays on check-in. System failures but also elderly people not knowing the check in process and causing further delays. People taking too much luggage inside the cabin. No food options for gluten free. No water served. Smooth flight though. Check-in staff at luggage short tempered.

Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.

Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.

Pros: The crew was great.

Cons: Boarding was a little disorganised, the distance between seats is too small, and the food could’ve been better.

Pros: Nice easy flight for an old lady, well looked after

Pros: Short flight, but they fed us great food, great service, even good wine.

Pros: I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled.

Cons: My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty.

Cons: Wifi was horrible. Selection of movies was weak.

Cons: Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights

Pros: Crew is friendly and helpful.

Cons: Seats are distinctly too small in both directions.

Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Pros: Cheap and fast

Cons: Crews are not as friendly as they should.

Cons: Even in business class ，every time have to ask for more wine and flight attendants just not care enough ．

Pros: Professional and friendly Crew & the movies

Cons: Too cold, seats to narrow, food not so tasty.

Pros: Nothing

Cons: Arriving on time

Pros: Service, food, excellent. Most of all, the new entertainment system & window in bathroom!

Cons: 1. Business class crew stomped around the cabin, making it noisy, and woke me up constantly. 2. Gallery is very loud and badly situated in business class. 3. Chair itself is old & although it’s lie-flat, makes a very uncomfortable night’s sleep.

Pros: The crew were amazing and attentive.

Pros: I was able to change my seat assignment.

Cons: Five hour delay IAD to SFO, no entertainment working, no food provided... A really poor experience.

Cons: The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this

Cons: Entertainment system did not navigate. Food was too salty. Crew was not very pleasant-annoyed when I was in the bathroom and missed service.

Pros: on time. Seat was fine.

Cons: Food was not good and was insufficient.

Pros: Crew ans eat was both good

Cons: on time flight, food selection

Pros: Crew was friendly and helpful

Cons: Food wasn’t the best... no water bottles provided... chronically thirsty on that flight.

Pros: The seat was ok. The cabin crew good

Cons: The food options both free and purchased.

Pros: Professional and friendly staff amazing cabin crew and pilots

Cons: The inflight wifi was not working the snack was only a biscuit

Pros: Crew were very friendly, very comfortable flight and quick boarding/ off boarding

Cons: Having my luggage come with me! I have to wait more than a day to get it back

Cons: 0

Pros: Crew very nice

Cons: So cramped

Pros: Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for

Cons: Breakfast

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Pros: Great crew. Wine and cheese was nice.

Cons: Nothing. All good.

Pros: Nothing.

Cons: Not being scammed on bag charges.

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Pros: Food, service (at lounge, gate, and onboard, especially onboard), clean and comfortable flight. I slept for six of seven hours on one leg and twelve of thirteen in the next!

Pros: The entertainment system was good.

Cons: We have a 4 month old and we were the first ones to check in but all bassinet seats were booked. No one was even using them for bassinets. Not sure if they paid extra for those seats to have leg room but we had to hold the baby for 15 hours. They couldn’t do anything for us.

Pros: Aircraft

Pros: Food and entertainment was great

Cons: Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever

Cons: Extremely poor entertainment system - mostly old movies. No Bollywood movies

Pros: Attentive crew. Smooth flight.

Cons: Entertainment options limited but that’s a very small complaint.

Pros: The entertainment system has huge offerings.

Cons: The food could be better.

Pros:

Cons:

Pros: The flight was smooth and the crew was nice.

Cons: Everything was good.

Pros: Nothing

Cons: Better communication and air conditioning on the plane as we waited for hours to take off

Pros: Nothing except the movie selections and wine.

Cons: Better seating... seats are small and crampy. The flight attendants were not friendly and attentive. I pressed the call button 3 times within an hour to receive headphones and they never came. My neighbor let me borrow hers. The food was terrible. Not many vegan options.