Pros: "Crew helped me with a chamomile to help me sleep."
Cons: "It was quite good"
Cons: "Not much food to eat."
Pros: "Emerites is a great Airline"
Cons: "All well"
Pros: "Fast refreshing flight. Food was great."
Cons: "They ran out of food options and I was only row 10."
Pros: "New plane, 380 i think, so everything worked well"
Cons: "This seem kaotic, people don't listen, staff send over it"
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Cons: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Service, atmosphere"
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Cons: "Space very cramped."
Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "Good entertainment system and nice staff."
Cons: "I have 2 six-hour flights connecting in Dubai. Only one meal on each. Seems pretty stingy."
Pros: "Entertainment was good, boarding was OK. Leg-room much better than on competing direct flight US carriers, and aircraft cabin better maintained."
Cons: "Food for kids terrible, just not edible taste-wise. Catering is better flying out of Greece than on same flight returning from U.S. Bathrooms need to be cleaned and restocked during flight."
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Cons: "nothing it was perfect"
Pros: "I could not get the barding pass to chennai at seatle itself"
Pros: "The service for my granddaughters was phenomenal."
Pros: "Crew very attentive and helpful"
Cons: "Boarding chaotic and unorganized. Cabin temperature = sauna for first 90 minutes. Everyone stressed. Babies crying. No water. No service. But all seat back screens lit and hot. Awful."
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pros: "Entertainment, food, comfort were great."
Cons: "Crew is always pleasant but they tend to not manage the other guests when necessary. Many of the other guests would congregate at the rest rooms, did not know how to use the restrooms with out leave it a mess or remains in the toilet and took over an hour sometimes to respond to service requests. In fact the crew seem to disappear for an hour or more after each "dispensing" of food or beverages. Parents need to be spoken to regarding children. There are many people on the plane and children including babies tend to be as loud as they like. That is not considerate for more than 95% of the other passengers. When boarding other passengers need guidance to move things along better. There tend to be clogs at points because passengers try to do too much with the baggage. This is the same for getting off. Passengers would push their way through others to get to bags they stowed many rows behind them. Other passengers need to be curteous of others entering and leaving seats. Getting up and moving is the best options. Many people will sit there and you have to climb other them."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Pros: "I liked the ability to check in online"
Pros: "Too short For my experience is not hectic"
Cons: "Entertainment crew food"
Pros: "Fligh on time."
Cons: "The food on board."
Pros: "Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!"
Cons: "Check in process was more disorganized than most business class ."
Pros: "Everything was good apart from food"
Cons: "The low calories special meal was inedible. The protein was so overcooked."
Cons: "Having trailer, but not movie"
Pros: "Excellent food"
Cons: "Boarding was a bit chaotic"
Pros: "Friendliness of crew, hot towel, great food, cologne in washrooms."
Cons: "My seat did not roll back. The movie choices could have been greater."
Pros: "Modern B777 fleet, on t8me departures, good inflight passenger service,"
Cons: "Took them too long to pick up the trash ..."
Cons: "Pilot needs to learn how to land"
Cons: "There was nothing I would need and did not get in this flight. I would definitely use the same airline and recommend to other people as well."
Pros: "Food and entertainment much better than any other airlines."
Cons: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Cons: "Delayed flight. Lost baggage. Although promised to be delivered on the next day, it didn't happen. Still waiting for resolution of this issue."
Cons: "Must tell custom officials not to yell out "Lady come here". Boarding took way too long. Flifgt was delayed with no explanation or information."
Cons: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"
Pros: "I had an aisle seat that was the emergency exit row so I had excellent leg room. It felt that flight attendant was apologizing personally that they ran out of pasta before they got to my row and wanted to know if beef was okay to eat. Even for the short distance, the entree was more than what I expected on a short flight and in coach. Again the customer service was amazing."
Cons: "Nothing that comes to my mind."
Pros: "Comfortable seat. Food acceptable."
Cons: "Computers were down for more than 2 hours. I have a disability and I was told to seat and someone would come with a wheelchair when the problem would be solved. They completely forgot about me. When I saw that the people had boarded, I went to the counter asking for the wheelchair. They sent me to Egypt Air to request it. Of course Egypt Air said I was not their passenger, so I should request the chair to my airline. I tell the man from Egypt air to talk directly to his colleagues in Turkish Airways. He is angry and tells me he's doing me the favor of getting the chair even if it's not his job, so i should be very thankful. He requested the chair and sat me on it. Kept telling me I should be thankful to him, even if it wasn't his job. Turkish Airways never got the wheelchair for me and I have mobility problem but they tell me to get to another airline to get it! No entertainment originally in Spanish in any flights for Spanish speaking passengers."
Pros: "The food was good. The seats were comfortable, could have used a bit more leg room. Entertainment was great."
Cons: "The stewardesses weren't very friendly. and seemed bothered if i asked for ice in my drink or a blanket. Customer service agents were very hard to understand."
Pros: "The food and amenities were alright."
Cons: "It left late, the plane lost my friend's luggage for a day."
Pros: "The entertainment options were great."
Cons: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"
Pros: "Airfare and convenient flight schedule that met my needs"
Pros: "The long flight didn't even feel like one. The entire staff was very polite and also very professional."
Cons: "The service, the food, the flight quietness and it wasn't any major turbulence plus the pilot executed the smoothest landing ;)"
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Pros: "The entertainment"
Cons: "every other thing 1 the host ladies are not pilot and were in my back long before the pilot speak of it like closing the TV or the seats"
Pros: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Cons: "Seat size! Boarding queues"
Pros: "Very friendly airline, on time always, good in-flight entertainment¿"
Pros: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Cons: "On Board food offerings, seats are a little tight"
Pros: "new aircrafts, easy boarding ontime departure and arrival"
Cons: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Pros: "The movies and good coffee"
Cons: "They ruined my bags. The crew moved slow. They spoke little english and they weren't that interested in the quality of my experience."
Pros: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Cons: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Pros: "The inflight service was wonderful. Business class comfort is excellent with full lie flat seats, Crew was attentive. My special vegetarian food was very good using the usual airline fare I receive."
Cons: "The arrival into Istanbul was marked by a major inconvenience unnecessary anxiety, extra expense and frustration. On deplaning from a flight from Barcelona, a Turkish Airlines employee was checking boarding cards the connectivity flight and directed people to the appropriate exits for domestic and international connection. We had a connection to JFK and tried to enter the exit for international connections. She insisted that we go to the domestic exit despite my telling her we had an international connection. This led to passport control which had never occurred to me anywhere in the world when making an international connection. Next problem - I was told I needed a visa! My travel partner did not need a visa and was already through passport immigration control. The officer did not speak English and pointed in the direction I needed to go to get a via. I told him I did not want or need a visa but that was it! I started to look for the visa application area and there was no staff or anyone to help. Finally I found 4 kiosks for e-visas - only one worked. 20 plus dollars later I had the visa and immigrated. We quickly reverse the process and went though security and passport control to get back inside the international terminal. It was nuts! The boarding in Istanbul was crowded and chaotic."
Pros: "The crew is very attentive, although at times lacks some foresight in dealing with passengers. The aircraft was quite new and clean. The entertainment system was outstanding and the food good, although a downgrade from THY experiences from a few years ago."
Cons: "The passengers on some Turkey--US flights are hilariously terrible. People getting up during landing, littering in the plane, clogging toilets, creating spills, NEVER listening to announcements made by the crew, etc. It's essentially a zoo. I sat by a bulkhead seat, and I had maybe 200 people push by my feet, step on them, knock around my shoes and TV console during the flight. It's a somewhat tiring spectacle for 10 hours on end."
Pros: "I liked everything"
Pros: "It's been few years that I took Turkish Airline flight, but the service and crew and the aircraft were top notch. It felt like Virgin Atlantics flight and better. I flew with my 3 yo and the stuff kept spoiling him with goodie bags. On the way there (it was overnight flight) I'll give it 5 out of 5 and on the way back - it was a bit cold on the flight, it might be just me, however. The food also seemed better on the way to Turkey; on the way back I found myself hungry more often and the food was not as good (day flight). Excellent, will definitely fly again, just for the service and the experience!!"
Cons: "On the way back - it was a bit cold on the flight, it might be just me, however. On the way back I found myself hungry more often and the food was not as good (day flight)."
Cons: "The sears are so uncofortable. Leg space tragic!!"
Pros: "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
Cons: "It took a long time to board."
Pros: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Cons: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"
Cons: "Flight from Istanbul to Amman boarding was a mess"
Pros: "For real. Excellent meals, roomy seats, great selection of movies, and the care package thing? I'm STILL wearing the slippers."
Pros: "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
Cons: "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."
Pros: "Food was good. Crew were good."
Cons: "I had checked in and had boarding passes with assigned seats. I need an aisle seat and JUST ASSUMED when the check in person at LAX; tore up our pre-boarding checkin with seat assignments that I was given an AISLE SEAT. I WAS NOT AND DID NOT KNOW UNTIL WE BOARDED. THE GENTLEMAN ON THE AISLE DID NOT WANT TO CHANGE. WE WARNED HIM THAT WE GET UP AT LEAST 3 - 4 TIMES ON A 12 HR FLIGHT. We did and woke him up at least 2-3 times. BAD FLIGHT FOR ME...I WILL DOUBLE CHECK NEXT TIME FOR AN AISLE SEAT FOR ME OR MY WIFE. jAMESDEAN BUCKLEY firstname.lastname@example.org"
Pros: "It was pretty short. 3 across in the middle rows is great, I wish all the flights had 3 seats in the middle."
Cons: "Cramped, no leg room."
Pros: "Food was excellent"
Cons: "Seats a little cramped"
Pros: "Great airline but the food is restaurant worthy."
Cons: "70mn late. not enough place in the front although I have chosen the seat myself of that purpose"
It's my first time on Eurowings and it didn't meet the standards am used to from lufthansa.
Frankfurt to Washington DC on Lufthansa served a snack on the flight that was veal cutlets. Very risky choice to serve on board. I chose not to ate them for a variety of reasons but I hope Lufthansa chooses differently in the future.
The cabin crew was excellent, efficient and professional. Some were knowledgeable in the passengers mother tongue, and addressed them in that language, a nice extra touch. Entertainment good, the plane kept clean. The food is the weak point: I have been flying Lufthansa quite a bit, and notice that their meals across the Atlantic invariably default to pasta. This summer, I flew both Air Canada and Lufthansa on different overseas flights. The food in Air Canada was better! That did not used to be the case a few years ago.
Pros: "Crew was nice"
Cons: "The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you"
Cons: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"
Cons: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Pros: "Free entertainment, excellent food"
Cons: "Cabin was too warm; unable to adjust air at seats"
Pros: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Cons: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Cons: "The comfort and the food"
Pros: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Pros: "Smooth flight"
Cons: "Weird plane noises (typical of older Airbus planes)"
Pros: "Flight on time"
Cons: "UAL sucks, as expected."
Pros: "Very attentive flight attendants. Two meals served and liquid refreshments offerred multiple times. Entertainment options were great! And patient fellow passengers who listened to a kid scream for most of 9 hours."
Cons: "Paid for Wifi. Marginal performance at best."
Pros: "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Cons: "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."
Pros: "Very good flight and crew."
Cons: "It was a good flight."
Pros: "The airline crew was responsive and professional. The flight was also very smooth."
Cons: "The boarding process was like a buffet: first come first served."
Pros: "The meals were very good!"
Pros: "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Cons: "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."
Cons: "pastry, not sandwich"
Cons: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."
Pros: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Pros: "Crew and food were fine and movie and tv options not bad"
Cons: "Music options were lacking"
Pros: "The seats were spacious. I loved the options for viewing, klistening, etc on the tablets attached to the seat in front of me. Great service from the flight attendants. Lots of food service & drinks. Thankful for sitting close to first class."
Cons: "I would have preferred an aisle seat. Difficult to get out of the rows without everyone having to get up."
Pros: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Pros: "Beautiful new plane — supremely clean"
Pros: "I can say with confidence; there was nothing that was good. Wait, the bathrooms were nice."
Cons: "The food was horrible, the staff was rude, my flight was delayed 4 and a half hours, the plane was so hot I felt like I was going to pass out, the seats are way too small and too close to each other."
Pros: "Best international flight I have been on. Staff was very accommodating."
Cons: "The wifi was not working, but we still had in flight entertainment."
Pros: "Everything was on time, the flight crew was unbelievably friendly, and the flight was empty which made it comfortable and very relaxing!! Highly recommend."
Pros: "Flight attendants are great"
Cons: "I don't like the Star Alliance. Due to where I live and where I go, I have to use the United/Lufthansa combination. If I book with United, I can't select my Lufthansa seats until 24 hours before my flight. That means I end up in the back of the plane in the least desirable seats. If I book with Lufthansa, then I can't book my United seats. I have booked with United and paid for economy plus, then find as I board, the Lufthansa flight doesn't have economy plus."
Pros: "there was a couple nice flight attendants."
Cons: "They still used old crappy screens that you couldn't see very well with any glare from windows. The movie selection was not great, not many good newer choices, lots of old movies/shows they probably got for super cheep or free. The food wasn't great at all. I've had much better elsewhere. They cut corners there too, not impressed."
Pros: "Rebecca was quite pleasant and also pleasant-looking."
Cons: "Rebecca didn't take me home with her. I'll try harder next time."
Pros: "The perfekt assistance we needed in Munich. We were asisted by an exellent young man."
Pros: "The crew were very polite."
Cons: "Food could definitely improve, and so could the entertainment systems."
Cons: "I called the airline and paid for a specific ticket so I could have an aisle seat. They confirmed it was an aisle but Inhad 30F which is a window seat! I'll be calling Lufthansa for a refund. p"
Pros: "The Lufthansa help desk fairly quickly resolved the ticket and boarding pass problems."
Cons: "That it was still necessary to use the help desk to get aboarding pass, although they were totally professional and resolved the issue."
Pros: "Everything else."
Cons: "Boarding was chaotic."
Pros: "Operated by Lufthansa. Attentive flight attendant. Comfortable seats."
Pros: "The flight itself was fine, about what you'd expect from a short-duration flight on a major airline."
Cons: "I wished to change to an earlier flight with plenty of seats available. the Lufthansa ticket agent stated the only way, as I had booked a "light" fare, was to pay a full-price one-way economy ticket--plus luggage--for about 380 euros with no credit for my current ticket. After booking a day-room at a local hotel, I checked in on-line and discovered for 115 euros I could have upgraded to business class, with luggage included, and been accommodated on schedule changes. My suggestion to Lufthansa is if they intend to rip their customers off it's best NOT TO LET THEM FIND OUT ON THEIR OWN WEBSITE, or if they're simply too incompetent to match marketing offers to their booking department they could save considerable income and reputation by closing the ticket office. As it was, the impression was a low-class money grab. It's not like they can count on their partnership with United to make them look good."
Pros: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Cons: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."
Pros: "Flight crew was decent."
Cons: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."
Pros: "On time, good service"
Cons: "No food but short flight so it was ok"
Cons: "I could not obtain in Frankfurt airport a boarding pass of my connection from Rio to Santiago"
Cons: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Pros: "Glad to have a sandwich; it tasted good. The caterers use lots of mayonnaise on the cold cuts which can be messy since it was oozing out but I like gooey food rather than dry food so I was happy. Very nice crew."
Cons: "Just odd that I walked a mile thru the airport to make the connection only to board a shuttle bus that went back the same direction for the longest such ride in my life, past parked planes, maintenance areas, fuel storage tanks and finally the cargo plane section where our plane was located. Might be hard on those more impaired than I am to handle the stairs down to the bus loading dock and again up into the plane."
Cons: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"
Cons: "For United to go out of business"
Pros: "Great crew!"
Cons: "Everything was pleasant."
Cons: "Service for people not able to sleep on the long haul"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Cons: "Food ran out and only one choice"
Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."
Pros: "Safe landing, that’s all that matters."
Cons: "The entrances by groups. I get it, I just don’t care for it."
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Cons: "Cramped. Baggage was out on another flight. Should've contacted me for me to travel on earlier flight with my luggage. Waited over one hour in cramped plane before take off. Plane ended up being 1 hour 45 min late."
Pros: "The flight was on time and we had room in the overhead bins. Flight attendants were nice and helpful."
Cons: "The entertainment options were lacking- I had seen most of the movies. I didn't pay for the food but it looked average. Beverage service was slow and trying to get additional drinks was near impossoble."
Pros: "Quick and uneventful flight."
Cons: "My reading light didn't work."
Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."
Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"
Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."
Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."
Pros: "So kind"
Cons: "Wish everyone was like her"
Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Pros: "Convenient and on time. Comfortable"
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."
Cons: "Wifi was unusable 90+% of the time, will request a refund. All coach seats will be terrible on a 12 hour flight...I had exit row "window"...no window, and the slide mechanism consumed all my leg room. But, I could get out, if I needed, and I could lean on the bulkhead. Most of the crew were fine, but some were a bit directive and one appeared to be going through the motions."
Pros: "It was on time. An incident was handled well."
Cons: "The pilot's landing was way too fast. I was sure that the plane would come to a stop in Hwy 280 at the end of the Asheville runway. That plane probably needed a major brake job after that landing. We ended up at the absolute very end of the runway!"
Pros: "The crew was understanding and patient"
Cons: "I was informed by text that flight would be 3 hours late but when I called I was told I would need to get to airport at least an hour before scheduled departure as They MIGHT get a new aircraft!!!! However when I got to airport the flight was now listed at 4 hours late. Then it was listed as 6 hours late and We arrived 6 1/2 hours late. I had missed my first trAin connection and lost part of that fee because of change then had to take UBER from airport to Penn Station in order to catch the LAST train to my home in upstate NY and was so late I could not call people to pick me up so had to take another taxi. The $50 credit you gave us did not even cover my extra taxi fares let alone aggravation AND the TV monitor in front of my seat did not work!! I am a United mileage person who flies regularly but to Texas and internationally but this was worst flight in years."
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Pros: "The plane was only half full -- plenty of room!"
Cons: "Turbulence (not your fault)."
Cons: "Cramped airplane, lousy terminal, mediocre flight attendants, cramped seats. Is that enough?"
Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."
Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"
Pros: "Being told how unimportant my issue/ need was"
Cons: "Customer service, terrible desk agents and a triple delay."
Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"
Cons: "Loaded us all on the plane stowed our luggage all belted in they then announced a few minutes later to get off the plane because the pilot was still in Burlington Vermont and take luggage with us, including red tag luggage. Never should have loaded us when pilot not yet arrived. Plenty of irate customers."
Pros: "My snack box"
Cons: "I purchased wifi for the flight to stream entertainment. Plugged my Ipad into the charger only to realize the charger was broken. So within an hour I was unable to use the wifi I paid 16ish dollars to use the whole flight bc they advertised "outlets in every chair" wasn't working."
Pros: "Got on the plane fast."
Cons: "The crew was noticeably rude to both passengers as well as to other crew members. They made it obvious that they didn't want to be there and were less than accommodating when the overhead bins ran out of space."
Pros: "My whole experience was easy and comfortable. A big thank you to the woman who helped me check in at the United kiosk in Sydney. She saw that I was struggling and assisted me until completion. The flight was uneventful, which is really good! I also had the entire row to myself which gave me room to spread out for the 13 hour flight. Great experience:)"
Cons: "The food was probably the weakest part of my flight from Sydney to Los Angeles. The eggs had no taste. I'd prefer a simple oatmeal or cereal for breakfast."
Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."
Pros: "Everything good.."
Cons: "Everything was fine"
Pros: "my granddaughter had a rough time and the crew was so nice we really had a nice flight thanks"
Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."
Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."
Cons: "Having to pay for food and WiFi access."
Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."
Pros: "Staff was courteous, and explained situation clearly."
Cons: "After booking my flight two months prior and checking in 12 hours earlier, I was not allowed to board the plane because United had overbooked. Thus forcing me to fly to Charlotte then Newark at a 5 hour delay. There was also no drink for those in my row during a two hour flight from Charlotte to Newark."
Pros: "Luftansa ... never saw them. I ended up on a Unoted Airlines flight. My deat changes from window to middle seat in the middle of the plane. Will not fly United again. Personnel were noce ... but I resent the switch up in carriets."
Pros: "Internet, tv"
Cons: "Flight was 1.75 hours late"
Pros: "The plane waited for all of the lint writing luggage to be delivered which was helpful for me because mine was part of that"
Cons: "Paying for entertainment on the tiny screen – this should always be free"
Pros: "Uhhh, kinda unsanitary"
Cons: "Could've been much cleaner."