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Boarding was chaotic. The agent was so rude and yelled at me for standing in the lane according to my number instead of cutting across to get to him. So rude. Also asking to gate-check luggage was lengthy and chaotic. Not a good boarding experience.

Horrible customer service , employees are rude , angry and can’t speak any language other than Turkish well,

Although we had booked seats months in advance, we arrived at the airport with only three seat assignments for our group of eleven because we had not checked in online and the airline had overbooked the flight. The rest of us had to fly standby, which was a pretty tense situation for a while. Ultimately, we were all very grateful to be on the same flight from Istanbul to Izmir.

The inflight Wi-Fi was poor or non-existent however the entertainment system was good. The staff are good and effective but don’t really relate well to the travellers (a smile and a “how are you” would not go astray). Not the worst airline, but if they improve they could be leaders.

Terrible seats are very uncomfortable and narrow. Really hard time eating and painful buttons.. crew was very rud not allow anyone to stand not even to go to the toilets

Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!

Only chicken as a meat dish through out the flight

Loved the check-in experience. Very friendly staff and not crowded. I did wind up with a middle-middle seat, which was quite uncomfortable. Always appreciate the very professional staff on TAL.

Don’t use them on the IST-isb route, horrible service

Service was superb and the flight experience overall was great

Flight was delayed nearly two hours and then luggage was delayed. Crappy.

Plane was bit old and sits were cramped. But flights crews did an amazing job to take care of us. I would consider Lufthansa again just for them.

It was disappointing that I could not sit next to my wife but I was not allowed to pick my seat

Flight and crew were gone. The entertainment was none because the screen locked up and wouldn't work even after being reset. That's a long flight 9 hours without something to watch.

Crew is good. Food lacked any taste. Comfort of seating in economy was worst ever experienced.

The flight left an hour late and no explanation. Food was basically a few snacks out of bags and tiny cup of soda. Crew was pretty friendly.

Generally everything was OK,except the food but that seems to be a normal tendency for all the airlines nowadays

The connection at Frankfurt was chaotic and nearly missed the flight to Atlanta. They made was wait for busses to transfer and it took ages

We liked the direct flight from Frankfurt to Orlando, however, it was a little confusing as I thought I was traveling with Lufthansa from Izmir- Frankfurt-Orlando. We were not able to check in online twenty-four hours before the flight from Izmir. One lady in our group wanted to check two suitcases in Izmir, but was not allowed to do so. She was allowed to take the extra bag into the cablin. Others in our group were able to check two bags. In Frankfurt several in our group were given stand-by boarding tickets, which worried them. Everyone eventually was allowed to board, but it caused them to worry. I didn't have any of those problem.

During the flight there was a medical emergency. We were diverted. Of course I'm thankful they cared for the health of that passenger, but they did a poor job of communicating with the rest of us passengers. In the end we arrived at our destination several hours late, with no direction of how to rebook missed connecting flights. It all worked out in the end. Those of us that needed accommodations were put up in a hotel by Lufthansa until we could make it to our final destination. But it was United Airlines Personnel who really helped us navigate the process.