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Cons: The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues

Pros: The seats are fairly comfortable, and the service was great.

Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.

Cons: The crew should be friendlier while they deliver their service.

Pros: Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better.

Pros: Crew was very calm, courtesy, and cheerful.

Pros: Double seat on economy class upper deck

Pros: Easy transit. Plesant crew.

Cons: Not much to add for an economy flight!

Pros: The crew was very polite and professional.

Cons: There could be more legroom.

Cons: Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot.

Pros: Very comfortable seat. Excellent service. clean toilet.

Cons: Food.

Pros: Tickets at good price.

Cons: I paid for the seats (thru justfly), but no seat for the second leg of our return trip were reserved for us. I also wanted to change seats (online, few days before the flight) but couldn’t. I asked China Eastern staff members at the airport and no one was willing/able to resolve my complaint.

Cons: Better food

Pros: Good price and had entertainment and meals that were tasty.

Cons: Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight.

Pros: New plane. And now online check-in is now available

Cons: Looks like they missed a snack in between.

Cons: Very friendly crew members.

Pros: Seats were comfortable. Staff was friendly. Food was delicious. Boarding was quick, once we started.

Cons: Boarded late and departed late. Couldn't use cell phones in airplane mode.

Cons: No complain . It’s singapore airlines

Cons: The seat covers looked worn and dirty. Needs an upgrade.

Pros: Crew was attentive.

Cons: The entertainment was rather limited.

Pros: All crew members are very friendly and helpful, good service.

Cons: All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like.

Pros: Flew Business Class with miles program (United). Lufthansa always gives good basic flight experience. Watched two movies so saved some time at home. Lounges are getting better every time I fly. They are especially good, understandably, in Frankfurt.

Cons: Nada. They get the job done.

Cons: Canceled flight

Pros: Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over.

Cons: When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards.

Cons: The multiple gate changes & technical delay caused us to miss our connection to Boston

Pros: Pleasantly surprised. Seats were comfortable. Blankets were warm. Food was good, and I'm grateful for that because I couldn't understand the flight attendant because of her accent.

Cons: The crew was weirdly OCD about when we were allowed to have our window shades up or down and I got yelled at a couple times for improper window shade use. I was also woken up literally every 2 hours to ask if I wanted food or beverage which I appreciated the diligence but also I like sleep.

Pros: The staff set me up with an exit seat which was wonderful due to the fact that I am very tall. It made the flight very comfortable. The service was very good as well. I was able to use and charge my device without any trouble and was very pleased with that.

Cons: One of the stewardesses spoke English very quickly. Due to her accent, this made it difficult to understand at times.

Pros: The ride was very smooth. There are a lot of bathrooms.

Cons: The leg room was small.

Pros: I thought the seat were better and were very uncomfortable!

Cons: Food in business class and more choice of movies

Pros: The plane was very comfortable, food was excellent and everything in worked well. Crew was very helpful and got you anything you needed.

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Pros: Seat comfortable

Cons: Flight was delayed and overhead bin space was very small

Pros: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!

Cons: A queuing system would be better-it was a bit disorganised at Amsterdam!

Cons: Flight got delayed 30 minutes

Pros: Only cleanilyness inside the plane

Cons: Customer service at the checkin at the airport and also the service by the flight attendant inside the plane

Cons: Foord service poor overall

Pros: Good crew Seats good

Cons: Earphones plug difficult to fit Toilet cleanliness not adequate on occasion

Cons: flight was overbooked had to stay in abu dhabi

Cons: Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone

Pros: Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight.

Cons: Hard to ask for more spacious seating but I will.

Pros: Excellence in crew's attitude, promptness in service, very courteous.

Cons: A bit more bathroom diligence would have been nice, but the passengers seemed quite messy.

Pros: I like the new plane airbus A350-900. It was quite and very little turbulence

Pros: I liked everything. Plane ride was nice and I felt welcomed. Had a good experience.

Cons: Seats for its along way

Cons: I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates

Cons: I was not able to fly

Cons: Food we got was not promised. Drinks are not served or highlighted based on requirements

Cons: Entertainment was not working

Cons: They need to do better on food

Pros: Amazing crew

Pros: La atención excelente. La comida muy buena. El abordaje y la entrega de equipajes a tiempo.

Cons: Worst food i ever had in flight..please organize goid caterers

Pros: Timing immigration check in is good

Cons: Food was not up to the mark. Didn’t get what is promised

Pros: All services

Cons: N/A

Cons: Flight was delayed but no reason was given or announced.

Pros: Crew was very accomedating and friendly

Pros: The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes.

Cons: A better movie and music selection.

Pros: Very great!

Cons: Very great time!