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Low season

MayBest time to beat the crowds (4% less expensive on average)

High season

JulyMost popular time to fly (8% more expensive on average)

Average price (return flight)

$1,962(avg. price over the last 2 weeks)

Good deal (return flight)

$1,624or less

Good deal one-way

$900or less

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Top 5 airlines flying to New York John F Kennedy Intl

Scores according to KAYAK customer reviews

8.7
Korean Air
Overall score based on 4,944 reviews
8.8
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "good"
Cons: "nothing"

Pros: "Excellent crews."
Cons: "bathroom space and selection of shows."

Cons: "Great value ,excellent and friendly service."

Cons: "Inconsistent entertainment system"

Pros: "Staff was very hepful and attentive. Nice people working"
Cons: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"

Cons: "Korean Air is amazing but Flyus.com is horrible."

Cons: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."

Pros: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"

Pros: "It was our first international flight and everything was fine."

Pros: "Sat on the runway for 40 mins with no explanation"
Cons: "Delayed flight"

Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"

Pros: "flight crew service and timeliness of the flight, email update on flight status"
Cons: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"

Cons: "High chance of getting delay, this is mostly because of the nature of Korean air."

Pros: "The comfortable aircraft and its services"

Pros: "Smooth boarding"
Cons: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"

Cons: "Delayed flight"

Pros: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Cons: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"

Pros: "everything"
Cons: "nothing"

Pros: "very accommodating for handicap"

Pros: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."

Cons: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."

Cons: "The seat is small"

Pros: "The plane was clean and the staff was great."

Pros: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Cons: "I wish they had a few more updated movies and kids movies other than that no complaints"

Pros: "Excellent Service super"

Pros: "First class on Korean long haul does not disappoint!"
Cons: "Nothing not to like"

Pros: "food selection & crew courtesy"

Pros: "Service was great"
Cons: "Cleanliness - not as clean as outgoing flight"

Cons: "I can't flight. What happened?"

Pros: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Cons: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."

Pros: "Food. Polite crew"
Cons: "Not enough movie options"

Pros: "It was very good and I am exciting to get back with Korean air too!"

Pros: "Great service and decent food, clean new plane!"

Pros: "Timely and professional services,well polite and corteous staff"

Cons: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."

Pros: "Service was very good"
Cons: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"

Cons: "None"

Cons: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"

Pros: "Food was good but breakfast omelet was barely warm."
Cons: "Need more room on such a long flight. Also, more movies and TV episodes."

Pros: "Food"
Cons: "Boarding and long waiting time after arriving at the airport"

Pros: "Attentive service from flight staff 2 meal service each way in economy"
Cons: "Nothing"

Pros: "Everything was good overall"
Cons: "I would like more movie and tv options"

Pros: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."

Pros: "The take off and landing. Pilots are very good."
Cons: "The restroom lacks basic tissue and paper cups."

Pros: "Everything"
Cons: "Nothing"

Cons: "The turbulence was terribly frightening."

Pros: "Nice crew!"
Cons: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"

Pros: "Seat spacing is actually sane - so much better than US airlines"
Cons: "turbulence"

Pros: "Courteous and attentive service. Generous with extras (e.g. wine, meals). The entertainment options (movies, TV, music) made the 13 hour flight pass quickly. I was even able to catch a few hours' of sleep thanks to the ample leg room and a seat that reclines more than 15 degrees. Finally, the fellow passengers (mostly Korean) were quiet and polite, which made the flight all the more delightful. This is definitely my goto choice for trips to Southeast Asia."

Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."

Cons: "Better movie selection. Better organized boarding in Frankfurt"

Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"

Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"

Pros: "Crew was amazing"

Pros: "Very cramped seats"

Pros: "Food, Entertainment."
Cons: "Harder than usually landing"

Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."

Pros: "Crew amazing. Seat super comfortable"
Cons: "Nothing!"

Cons: "Excellent service"

Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"

Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."

Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."

Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."

Pros: "Great service always smiling, flight on time, overall a great way to fly."

Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"

Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."

Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."

Pros: "Crew"
Cons: "Food"

Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."

Pros: "Staff was polite and accommodating"

Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"

Pros: "Everything was good"
Cons: "No complaints"

Pros: "Everything"

Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."

Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."

Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."

Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."

Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."

Pros: "Friendliness"

Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Cons: "Nothing"

Pros: "Excellent service & comfort"

Pros: "Great service"

Pros: "Best serves ever will fly every time"

Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."

Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"

Cons: "Extremely cramped flight in regular Economy."

Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"

Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."

Pros: "everything great, every time again"

Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."

Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."

Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."

Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Cons: "nothing"

Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."

Pros: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Cons: "There was very little leg room for people over five feet tall. Everything else was exceptional."

Pros: "Service is good even in economy class."
Cons: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."

Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."

Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."

Pros: "Crew were good"
Cons: "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."

Pros: "crew responding to the request, supportive"
Cons: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."

Cons: "Gate change confusion unnecessary"

Pros: "Everything"
Cons: "No need for improvement"

Pros: "Everything"

Cons: "So many people were ill near me and the 14 hours of journey was crazy with such curcumstances around you.Those people should not have allowed to board"

Pros: "All good."
Cons: "None"

Cons: "Not much food to eat."

Pros: "Almost everything"
Cons: "Not sure you can change anything but it seems as if we had an inordinate amount of crying kids. On a 14 hour flifht, that was hard"

Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."

Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."

Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"

Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."

Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."

Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"

Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."

Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"

Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."

Cons: "Awesome"

Cons: "Would like to put my feet up in front of me."

Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"

Pros: "Everything."
Cons: "Nothing."

Pros: "Movie choices"
Cons: "Checkin services Staff attitude"

Pros: "Excellent"

Cons: "Movie selection terrible."

Pros: "The movie selections, and really nice lighting on board."

Pros: "Good but not great."

Pros: "Everything was on point."

Cons: "Hard to hear the announcements."

Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"

Pros: "adequate leg space,to stretch and walk around"

Pros: "Great service all round and lovely staff on board! A delight to fly."

Pros: "Good staff"

Pros: "Same comments as above."

Cons: "The boarding process could be more organized and more smoothly."

Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Seat comfort Free booze"
Cons: "The fat guy farting in front of me"

Pros: "The New York office was good enough to call and get the necessary information from me, Yet, in the end I had to call many times to locate the whereabouts of the missing bag."
Cons: "Emirates did not offer to deliver it to my house."

Pros: "As expected"

Pros: "Getting off the plane after 24 hours of nonstop crying children"

Pros: "Efficient, clean, friendly"
Cons: "None"

Pros: "Aircraft cleanliness staff everything."

Pros: "Boarding was fast."
Cons: "Internet was bad and slow despite i paid its price.. luggage take so long.. the bar on the 2nd floor can better be accessed with a paid fees and not enclosed for a certain seat level."

Pros: "Everything"

Pros: "Overall good"
Cons: "No Tamil movies"

Pros: "Easy booking, seat availability, massive music library."
Cons: "Price,"

Cons: "When at the Dubai plane got delayed for 3 hours they did not make the announcement and nobody knew what is going on. That main man at the counter did it behaves the way they should. More then 3 hours delay with 500 people have lots of questions. Need to answer with lot of patients. The manger behavior was not appropriate with one lady with the kids."

Pros: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Cons: "More regular offerings of drinks."

Pros: "الشكر للاماراتيه على مجهوداتها الكبيره"
Cons: "الطيران الاماراتي ممتاز جدا والخدمات ممتازه جدا جدا تحتاج شي بسيط وهو تقوية الواي فاي فقط طيران جميل جدا"

Pros: "The crew was very attentive to our needs. There were great in-flight entertainment options. The beverage options were great!"
Cons: "Aisles were really narrow so often times, you may be bumped by the beverage cart or other passengers."

Pros: "Boarding was on time."

Pros: "Crew was friendly and accommodating"
Cons: "Wasn’t able to get comfortable in coach seat to sleep"

Pros: "Free food!!"

Cons: "Every movie or tv show cost 8 dollars. Other airlines have at least a few free choices. i was very disappointed"

Pros: "The fact they changed the seating for me and my girlfriend (originally booked together for a side two seats in a 2-4-2 setup, then our reservation was removed)."
Cons: "They removed our reservation for window seats together. No in flight entertainment because everything was pay to view."

Pros: "Overall one of the best fights I’ve been on in a while."
Cons: "My tray was broken which made my drink spill all over my lap, glad it was only water. My friends screen didn’t work the entire flight even after the flight attendants tried re-booting the system, no luck with fixing it."

Pros: "Crew was very friendly and courteous."
Cons: "They gave very little food and it wasn’t very good. Husband was a vegetarian so he couldn’t eat it. 11 hours with only a snack and drinks."

Pros: "The ride was smooth and schedule Is on time."

Pros: "The staff is friendly and well presented. The aircraft is clean and you get plenty of little freebies like snacks, pillow, and blanket. They provide complimentary meals as well. I’m sure it’s incorporated into the price of the ticket but for coach, the airline does not nickel and dime you. The pricing is on par with all the other airlines but the service and amenities without adding on extra fees make it my airline of choice for flying to Hawaii. You have the option to purchase additional things like snacks and alcohol but you do not have to in order to make it through the flight. Hawaiian Airlines provides everything to make the experience enjoyable. My wife and I have flown on Hawaiian Airlines many times and have never had a bad experience. I would consider them the gold standard in relation to the price of a coach ticket."
Cons: "It’s a really long flight from the East Coast of the United States to Hawaii. It’s a shame to live so far from one of your favorite places on earth."

Pros: "Overall"

Pros: "This crew on the Ny bound Hawaiian airline flight 50, were true ambassadors of "Aloha spirit"...They were friendly and anticipated my needs."
Cons: "Window seat.. bcuz of the curved design, my comfort level was "just bearable". Windows are low and had to almost sit on the floor to look out of it. I'm about average height 5'8" and 225#. FOOD- Flavor was ok but I only had 1-2"×1" of chicken and 1 floweret of broccoli. Prisoners eat more than that.."

Pros: "Everything except the entertainment"
Cons: "All movie's ar $8.....way to high and there are no packages to watch two or three or four for one price. Same for the radio."

Pros: "Good entertainment systems. Easy flying from Maui to Auckland."
Cons: "OMG the food. Were they serious? The Breakfast was the worst food Ive had on my 37 years on Planet Earth."

Pros: "Crew very friendly. Plane clean."
Cons: "The charging plugs did not work. The entertainment choices were not good and were limited. There was a charge for each selection, not even a one fee for access throughout the flight. This is terrible for a 10hr flight."

Cons: "I am a HA MasterCard holder & whenever I get a boarding pass online, they charge me $25 for my 1 piece of luggage. Their policy is a complimentary 1 bag but it doesn’t follow through! This is deceitful!!!!"

Pros: "Very nice staff, very decent food (a little bit small, but tasty), good entertainment options, comfortable and quiet cabin"
Cons: "Was reassigned aisle seats with no explanation for both legs of my journey despite paying for window seats."

Pros: "Food was not great but it is always nice to have a hot meal provided on the flight and I also appreciated the Maui Brewing beer they offer during beverage service."
Cons: "I was seated in the back row and found it difficult to rest/relax on this overnight flight from Auckland to Honolulu because the flight crew was in the back socializing very loudly to the point where it was unprofessional. I could tell that I was no the only guest annoyed by the noise.It was very inconsiderate and unprofessional to behave this way while on the job especially during the announcements that I couldn ot understand because of the talking behind me. I fly Hawaiian Airlines often and have never had this type of issue. I was surprised that none of the other crew members said anything to the noisy group of hosts/hostesses."

Cons: "Paid $600 for the better seats and they refused to give a full can of soda. Didn't get much of a window seat, the window was closer to the person in front of us. There was some guy on the plane in the same section as me and my husband and they gave him full cans so I guess it's who you know. I couldn't even eat the food, it made me nauseous. They arrived 30 minutes late and we almost missed our next flight. They didnt even ask for those with connecting flights to be let off first. Checked luggage handle was torn off by staff. Not worth the extra cost or going out of my way to book with Hawaiian. I won't go with them again."

Pros: "Hawaiian Chocolate (Only 1 piece though)"
Cons: "Entire food service is just a joke. I think they should tell the passengers straightforwardly that there is going to be no food served on this flight."

Pros: "Boarding was quick. Flight crew was efficient and courteous."
Cons: "Food was okay. Movie selection is the same round trip from from New York"

Pros: "Nothing- they really do suck."
Cons: "There crew sucks"

Pros: "Great staff, loved the free wine and the gift from shutterfly. The blankets are nice, light and large."
Cons: "Very loud inside the plane. No fan overhead. All entertainment was only for purchase. Food was not very good but the fruit in the morning was very fresh. It was also a very bumpy flight and I would have appreciated if I received more updates from the captain, however, a lot of people were sleeping so that would have been intrusive. I suggest a way for the captain to write a message to passengers updating them on the flight that they can access on the TV so there aren't as many announcements on overhead flights"

Pros: "Boarding was unorganized and slow. Flight took off in time but arrived a half hour late. Food was horrid, even by airplane standards."

Pros: "Our flight attendant, Ruth, was fantastic. Very personable and attentive."
Cons: "We had splurged on Business Class as it was our 25th wedding anniversary. Food options were not great. I follow a plant-based diet. Hawaiian Airlines do not offer any meals for plant-based (aka vegan) diets. They have vegetarian, but that is not acceptable for vegans. I spent 8 years living abroad. Many foreign carriers allow you to go online and manage your meals prior to your flight; vegan, kosher, low salt, Hindu, gluten free, etc. Business Class experience was much less than other airlines we've flown. Airbus aircraft are always seem on the "cheap" side to me."

Pros: "Very good landing"
Cons: "Everything"

Pros: "Decent seat with good leg room, friendly crew"
Cons: "Absolutely terrible food...no complimentary entertainment $8 to watch single film or tv show"

Cons: "$0 charge for cked bag from JFK to HNL, but I was charged $25/- for the same bag - 38.5kbs from HNL to JFK"

Pros: "Friendly. On time. Small meals on long flight."
Cons: "You shouldn't have to pay to watch a movie"

Cons: "I bought these tickets about two months ago. There was no option for seat selection. Despite the fact I bought two tickets when we finally got our boarding passes we were twelve rows apart. I tried to call Jet Blue (the actual airline) and they said they couldn't do anything over the phone. I went up to the gate and they said sorry, it was a full flight. When the cabin door closed, the seat next to me was empty, but we were taking off so I couldn't at that time move my wife. When they reached cruising altitude and they turned off the fasten seatbelts sign, I went back to where my was sitting but she was asleep."

Pros: "Enjoyed staff"

Pros: "options for vegetarians"
Cons: "the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good."

Pros: "Friendly staff and free meals from NYC to Hawaii even though it isn't international was a great plus. United does not provide meals. We also got a free bag of popcorn and free movies coming home because it was the 5th anniversary of the airline or something. We were on time both ways, which is most important."
Cons: "The movies available were a good selection, but you had to pay $8, which is unheard of these days."

Pros: "Crew was great, food was pretty good. Hit some turbulence and it was handled smoothly as possible."
Cons: "Touchscreen display barely responded to touch, would randomly turn on while I was trying to sleep."

Pros: "The crew was very warm"
Cons: "Whose idea was a touchscreen entertainment screen on the back of my headrest?? I could feel every click from the person behind me. $8 to screen 1 movie? Good lord. Also it was very uncomfortable."

Cons: "NA"

Pros: "Nothing"
Cons: "Poor customer service to account for severe delay and cancellations. No partner airline service. No back up flight crew. Worst flight experience of my life."

Cons: "Poor entertainment options. Customer service was poor as well."

Pros: "Consistently on time service and friendly flight crew. Baggage was ready for pickup by the time we cleared immigration."

Pros: "I got an entire row to myself"

Pros: "that i could get that flight that quickly + cheaply"
Cons: "tight legroom, pay tv, 1 compl wine drink, no choice in meal"

Pros: "Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin)."
Cons: "I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome)."

Pros: "Good movie selections"
Cons: "Hard time getting comfortable to sleep"

Pros: "Got me where I needed to go"
Cons: "The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED"

Pros: "Food is good."
Cons: "They broke my luggage at the counter in front of my eyes and did not even ask me if I wanted to put a claim. Luggage fees are not announced anywhere and THERE IS a luggage fee. When complaining that it was not said anywhere, the agent put my friend on stand by list and did not say anything... and finally, at the boarding gate, seats where available, no wait list! I booked a direct flight but because a restroom issue, flight stopped and 2-hour delay was added. any movie is the price a movie theater ticket $8! For an 11-hour flight, it could be free or at least few old movies should be available in the complimentary package."

Pros: "The crew was good and the flight smooth"
Cons: "Had to pay to view television"

Pros: "TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour."
Cons: "You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle."

Pros: "The crew was pleasant and attentive. The extra comfort seats were well worth it for the long flight."
Cons: "There was enough free entertainment to choose from, but it could be newer. Don't forget your earbuds or earphones."

Pros: "Very polite staff"
Cons: "Baggage fees and you need to pay for entertainment"

Cons: "Food was not good. Fruit was good."

Pros: "Crew and ground Staff were very helpful and friendly"

Pros: "Everything"
Cons: "Everything"

Pros: "nothing"
Cons: "everything"

Cons: "Same as before. Dirty and smelly. Food was ok."

Cons: "The television got black out 6 hours before landing..dont have a choice but yo sleep."

Pros: "Crew was very efficient and boarding was easy."
Cons: "The flight was late."

Pros: "Everything"
Cons: "No wonder they are one of the best airliner"

Pros: "Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent."
Cons: "More food, drinks & snacks. Especially on such long flights."

Pros: "the flight was on time"
Cons: "the sound system on my seat was broken so I couldn't watch movies except"

Pros: "Crew was attentive, plane was clean."
Cons: "Food was horrible. They did not dim the lights until 1.5 hours into the flight."

Pros: "Friendly and efficient staff."

Pros: "Very delayed flight that resulted to missed my flight going to davao"

Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."

Cons: "Very good"

Pros: "The food was great on Cathay Pacific and the flight was comfortable"
Cons: "Should serve more food"

Cons: "Delay"

Pros: "Everything is great"
Cons: "None"

Pros: "The staff and there were great movies on the flight."
Cons: "That you had to special order vegetarian options or they wouldn’t have any sometimes, and I couldn’t online check in so I couldn’t make the special order."

Pros: "On time. Got an isle seat."

Pros: "nothing."
Cons: "Very hard to understand air host's english."

Pros: "Every aspect was smooth and efficient."

Pros: "Friendly staff"

Pros: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"

Pros: "The crew are great and the food is good .Excellent service"
Cons: "Nothing"

Pros: "Crew was excellent with great service and appropriate amount of information from captain"
Cons: "Baggage return upon arrival not very good Also airline requirements of arriving 3 hours before flight is a cruel joke."

Cons: "I was NOT able to choose our seats, so we couldn't sit together and were in the last two rows, in middle seats! It also took us 15 minutes to jog to the opposite end of the airport to just make our connecting flight. I would not fly with Cathay again!"

Cons: "Food"

Pros: "Friendly and helpful crew. The food was pretty good and the flight was so smooth that I slept for about 10 hours of our 16 hour flight. Can't wait to fly Cathay Pacific the next time I fly to Asia!"

Pros: "The crew on Cathay Pacific is really a cut above. they seem to have a genuine wish to see to the comfort of the passengers. It is also a pleasure to have so many choices for entertainment."
Cons: "The boarding from NY to Hong Kong was really well organized, with people in the back of the plane getting on first so that it was easy for everyone to get right in. This did not happen on the return flight from Hong Kong. Further, at one point we were rousted from the waiting room and made to go through a second inspection, having are bags searched again, and having random people go through especially invasive searches. Very unpleasant and unnerving as we were given no reason for this."

Pros: "Everyone on Cathay pacific is very nice and the food was relatively good. They did everything possible to make this a better flight."

Pros: "Speed of the plane Food choices Crew"
Cons: "Seat comfort and leg room of economy class cleanliness of the toilet during flight"

Pros: "Plane was clean"
Cons: "The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors."

Cons: "Would have liked to have been offered a beverage more often"

Pros: "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."

Pros: "The Attendants were excellent"
Cons: "I am a big man and found the seats a bit tight"

Cons: "Got stomach ache after eating the food."

Pros: "Get extra room for my self."

Pros: "Everything!"
Cons: "Nothing!"

Cons: "Delayed flight caused a lot of problems and charges for us"

Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."

Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."

Cons: "Plane was very warm"

Pros: "Great service"

Pros: "Great movie choices"
Cons: "Seat spacing was horrible"

Cons: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."

Pros: "Entertainment system"
Cons: "Crew did not offer beverages or bottled water for coach passengers. The lights were left on for most of the redeye despite it being a 5 hour flight. The plane was old - there was food from the previous flight in my seat when I arrived. The blanks and pillows looked used and worn. Our flight arrived 45 minutes late with no explanation - it seemed to be a result of the slow/delayed boarding process. I will avoid Cathay Pacific going forward."

Pros: "Service"
Cons: "bring back Me Before You!"

Pros: "When you see a big plane you always wonder how long it will take but Cathay Pacific was very efficient during the boarding and deplaning. It was a very long flight and they kept everybody happy with a smile. Extremely accommodating."

Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"

Cons: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"

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