Pros: "A380 plane so it was quiet and comfortable"
Cons: "1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard"
Pros: "I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence."
Cons: "The usual complaint thatevery airline's economy seats are just too small."
Pros: "The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers."
Cons: "The full meal was served early in the morning instead of breakfast."
Pros: "China to Bangladesh was the best part of my trip"
Cons: "Food and wifi service : They do not serve appropriate amount of food for a 12 hour journey. No snacks no drink other than water . I was starving . Wifi was very very slow I could not even get the service. I had a stop over of 8 hours but I did not get any hotel or lounge facilities. Also please upload some new movies in two to three weeks."
Pros: "I really liked the layout of the seats in Economy. Very comfortable. Didn’t seem like a huge crowded section, and very good service and movie selection. Also bathrooms were very clean. Food service also very good!"
Pros: "Outstanding customer service!! Food was good, and attendants were very alert, and empathetic."
Pros: "The flight attendants were amazing! I love how everything was included in your ticket!!! American Airline will make their grandmother pay for toilet paper!!!! I really love how the carts in the airport to push your luggage around were free. in America there's $6. I had a 12-hour layover in China, I just want to say thank you so much for putting me in a hotel and giving me transportation! that would never happen in America thank you so much! Thank you so much! I hope it stays the same way forever !"
Cons: "EVERYTHING! Would love to use you guys again!"
Pros: "The price was hard to beat."
Cons: "Food was pretty grossand the website was TERRIBLE to use. To sign in to check in for the flight was absolutely impossible. I called and it kept ringing and then hanging up. Since I wasn’t able to check in I couldn’t check in till LAX and they were so rude about it. The website does not function well for English speakers."
Cons: "It was almost an hour late and no explanations in English were given"
Cons: "The flight was more than 2 hours late and I almost missed my connection. All the explanations given were in Chinese. There was nobody on board who could tell me what is the matter."
Cons: "Drinks and meals were delivered at reasonable intervals and the food was good."
Pros: "The washroom maintains its cleanliness. The inflight tv/movie shows is a help especially with long flight."
Cons: "Food needs improvement. Could probably offer the same menu with improve taste. The seat is not comfortable, it is somewhat hard."
Pros: "Business class seats are awesome!! The restrooms are large and super clean throughout the flight!"
Cons: "Boarding was disorganized and rushed and the meals were blah"
Pros: "Crews are good. The seat has more room for leg."
Pros: "Nothing at all. I didn’t like anything."
Cons: "They provided us such poor service. They barely spoke english which should be required as it became problematic. Moreover my father recently had knee replacement ahrgedy. After a 12 hour flight he NEEDED. a wheelchair. They refused to give him one."
Pros: "Business class with flat beds and the forward compartment was very comfortable and cosy"
Cons: "Food Service Limited entertainment"
Cons: "They canceled my flight without an email confirmation. I went to the airport to find out it was canceled then to get an email now asking how my flight was when I couldn’t go. It was a pan just to even call about getting seats prior to and they had a hard time finding my itinerary. They even took 210 for th cancelation. Had to book with another airline for following day"
Pros: "No late flights."
Cons: "The first leg from Chiang Mai to Shanghai was so cramped. Very little leg room and the back was low also. They also made me take out my headphones at the beginning and end of the flight."
Cons: "I had an accident dislocated my shoulder on my way to airport. My wife called all the possible numbers but no one helped. We missed our flight due to medical emergency in an alien country and China Eastern wasn’t helpful atall."
Pros: "First class is a totally different experience: much better services, designer laundry bag and totally different food selection."
Cons: "Beautiful stewardesses, privacy cabin room, wide selection of wine and food"
Cons: "If Crews could speak English, Crews not readily available, Hope there are more choices for food, So small portion of drink, Ordor needs to be controlled"
Pros: "Seats was ok not very comfortable . They don’t understand English . Before food served there is announcement for apologies for not choice. I ask her about food , what is this she said I don’t know. They don’t know what they are serving. It taste was horrible. That was the desert with food."
Cons: "They have to learn English and serve the better quality of food."
Pros: "I finally got to where I needed to be."
Cons: "Try be get there on time and not have to delay from original schedule for 5 hours."
Pros: "The kind crew"
Cons: "Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund"
Pros: "Crew are okay. Lucky, there wasn’t that many people on the plane."
Cons: "Rest room need clean more and food wasn’t that good."
Pros: "The food was surprisingly good. Also staff were accommodating and patient with all the passengers."
Cons: "touch screen inoperative, little humor or warmth or smiling in cabin crew"
Pros: "being offered pillows and blankets"
Cons: "The man across from me received a blanket that had been vomited on. The smell permeated our row. The sandwiches were too much bread and mayonnaise, and not enough meat. The under-seat storage was very small, my bag didn't fit. No screens for entertainment."
Cons: "That's not the first time, last year, we got the same delay (seated in plane for nearly 2h) and this year, for no reason, we had to wait 2h, instead of boarding at 13:30 pm but 15:30. Beside the delayed waiting time, other things were good"
Pros: "Short flight from Shanghai to Narita."
Cons: "Something delayed the takeoff of all planes at Shanghai. 2 hour backup. We were moving but slowly."