Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.
Pros: "Good and pleasant service, new plane very clean including regular WC cleanups"
Cons: "Boarding could have been done in groups"
Pros: "Everything was great, service on flight was really nice."
Cons: "Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation."
Pros: "I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!"
Cons: "There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!"
Pros: "We like the people doesn’t even want to help you !!!!!"
Cons: "The worst customer service and Communication airline ever. A lot of things can be done better"
Pros: "Crew was attentive"
Cons: "No vegan options, flight was delayed, missed connecting flight, stayed in lounge"
Pros: "More leg room for economy class would always be much appreciated."
Pros: "Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket"
Cons: "Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket"
Cons: "The flight attendants could be more friendly and more eye contact."
Pros: "Great crew and good service"
Cons: "Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good"
The flight was okay it was the kayak customer service that was poor, I have been trying to change my name on my flight ticket 3 days before my flight and nothing got done about it even tho I messaged so many times and phoned, all I got in return was that is was being processed and still to this day nothing has been done about it, I think it’s disgusting and un needed stress to the trip.
Pros: "Very clean, new plane, excellent boarding and flight. Good entertainment options."
Pros: "Polite cabin crew."
Cons: "Lost my check-in luggage - still not returned after 4 days. Broke my expensive checked-in suitcase on the first leg of the trip. (No reimbursement for loss or damage.) Leads you through online check-in but denies allowing you to complete it. Could not reserve any seats (for 4 international flights) ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else. No customer service contact phone number (in English) that works. Poorly designed website - difficult to locate and utilize options."
Pros: "fast boarding time Premium Economy"
Cons: "entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787."
Pros: "On time quick easy boarding. Decent plane and reasonable cost"
Cons: "30 minute wait to retrieve baggage"
Pros: "Once again great movie selection. Flight even got in a bit early to LAX"
Cons: "Food was really bad. Plane felt hot and not a lot of cool air circulating. Comfort and leg room felt a bit cramped."
Pros: "Comfortable seating with their 3-3-3 across! None of that 3-4-3. Very clean cabin throughout."
Pros: "Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good."
Cons: "Seat did not go back as far as I would have liked"
Pros: "Good selection of movies...."
Cons: "...if you could watch them. My screen didn't work. A nice attendant gave me an iPad to watch some on, but obviously it could only hold so many...and not the ones I preferred. There wasn't a vegetarian option so I was given just bread to eat twice on a 15 hour flight. To top it all off, the airline worker at check in forced my companion to pay $150 to gate check her guitar (which has always counted as carry on thru other airlines), and then at the gate she was told she couldn't check it and that she was to bring it on the plane as we originally intended. We noticed she was the only person given any trouble and the only black person.....all in all, a terrible experience."
Pros: "Service and aircraft fleet."
Cons: "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"
Pros: "the entertainment was fine"
Cons: "I hadn't ordered a vegetarian meal and therefore couldn't eat anything on the flight - everything was red meat based, the seats are tiny which is rough on a long haul, the airline asks people to take off headphones 30min-1hr before arrival, crew was incredibly rude, aircraft was old"
Pros: "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
Cons: "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
Cons: "There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours"
Cons: "Better sound while watching movies. The flight was overall very satisfying."
Cons: "The crew’s English was awful; this making this Cartier a bad choice for non-Mandarin speaking travelers. The power port is throttled at 20W, make my sleep therapy machine inoperablere so I got no sleep on a 12 hour flight. Food was mediocre at best. Never flying China Eastern again."
Pros: "The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality"
Pros: "The food was very good."
Cons: "The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again."
Cons: "The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours."
Cons: "i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia"
Pros: "the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included."
Cons: "Even for business class there is no TV screen on each seat. Just one small TV screen on the ceiling for a few rows to share. It would be much better with TV screen on each seat. I was sitting in the first row business class and the air hostess skipped me and didn’t give me a slipper. She gave me a used slipper at the end only without a packet. This is unprofessional to treat a business class passenger"
Pros: "Excellent crew. They were looking out for the passenger comfort."
Cons: "I had a delay in my original flight coming home which caused me to miss my connection from Beijing back to New York. I as well as my fellow passengers received absolutely NO assistance from ground Air China crew either in Ulaanbaatar or in Beijing."
Pros: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Cons: "The seats weren’t the most comfy and one of the meals was bad"
Pros: "Boarding was prompt and efficient."
Cons: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."
Pros: "Good connection time. Not too long, not too short. Just fine."
Cons: "No notification that my itinerary required a visa - despite a 144hr transfer allowance for both Shanghai and Beijing it does not apply if you fly in at one and out the other! You only 24 hrs in that case. And I found this out at the gate in Osaka."
Cons: "I had to spend two extra nights in Shanghai due to missed flight. I was not informed that departure time was changed to 2 hrs earlier. I was alone at a hotel with no cash and horrible food. For those 2 days, I was unable to get confirmation of my new flight, so I was on an expired visa. I called to find out why I wasn’t informed, and I was told that the email must be in my spam. It was absolutely not in my spam because it was never sent!"
Pros: "Once aboard it was fine"
Cons: "I was delayed by a connecting flight and there was no way to pre-check, notify the airline or get ahold of anyone to let this be known in advance. I tried customer service for airline, for travel agent etc. no way to get ahold of anyone. Thought I was there at the time of boarding, they would not let me board, because I was not within their 1 hour check in time so I missed the flight. Since connections to Korea are only once per day, I was delayed a full 24 hours and endured several more hardships that could have been easily avoided with some good customer service. Also, it was stifling hot inside the aircraft and the crew could not seem to help cool it off despite twice asking them to get me some air-flow."
Cons: "Horrible staff. I ordered wheel chair and was told to follow one other person instead. There were about 10-15 people who needed wheel chairs following one person on foot...Food was horrible too.."
Pros: "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
Cons: "The transfer at Beijing was awful."