Calgary Car Hire

Cons: Paid for upgrade to get GPS in the car. GPS did not work. Did not get refund for upgrade.

I will never use this company again.

Pros: The car was nice.

Cons: I was driving from Calgary to Vancouver. I am doing this because a family member is sick, and I couldn’t afford for everyone to fly. I am a teacher on a temporary teaching contract and my fiancée is still in school. We don’t have a lot of money to waste. When I arrived, they announced that they no longer had the type of vehicle we had been guaranteed. Upon pressing further (politely), someone told me that they actually didn’t have enough cars to give all the people who had booked rentals and that we should be ‘thankful’ for the upgrade. The booking I made specifically guaranteed that I would get the type of car I book, which was intentionally something good on gas. A trip that would normally cost $200-250 in gas ended up costing $700. I am a teacher, who will not be getting paid again until the end of September, so there is no way I can afford an expense like that. But, someone also told us the SUV had an Econo mode and that ‘everything would be fine’. During the time we were waiting and discussing the matter, someone also admitted that the company that books all the rentals for them is completely disconnected from their company and they don’t get info like customer phone numbers etc. They couldn’t call customers to find out if they were actually showing up for rentals and half the bookings that came in, they didn’t even know had been booked. Everything was incredibly disorganized. Because of their disorganization, they had to call me 4 times on my trip, because they had no clue which vehicle they had given me and when I would be returning it. Two separate employees called me to ask the same questions and forced me to go out to the car to read them the car license plate number (In a Vancouver lightning/rainstorm). This also cost me long distance changes on my phone. I asked for a discount, given the huge expenses we were incurring through no fault of our own. They said no and again told us to be ‘thankful we had a car’. This isn’t the first time this company has done this to my family and I will never use them again.

Didn’t even have a car for us

Pros: Nothing.

Cons: After waiting a half an hour in line...the man goes oh, you need to come here and rent from Hertz!? What I rented from you guys...”oh we don’t have enough cars” so I was pushed off to Hertz and had to wait another 25 minutes in their line!

Very bad service, I had a reservation, no car available.

Pros: Nothing

Cons: When they arrived at Thrifty's offices, they told me they did not have a car available. They also told me that Kayak is reserving cars without thrisfty having cars available. I lost my business trip because I trusted you. Lost time.

Pros: Nothing

Cons: They wouldn’t accept my credit card