Cons: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Pros: "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
Cons: "Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience."
Pros: "Crew was amazing"
Cons: "Seats was kinda uncomfortable. Leather seats would be great"
Pros: "Boarding is quite fast."
Cons: "Food could have been better, customer service could be improve, a simple smile upon serving and speaking could go much better. Perhaps I came from experience from Singapore airlines and emirates airlines."
Pros: "Good food. Good communication."
Cons: "More water."
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "Food was very good. Blankets anb pillows too"
Cons: "Poor choices of musict"
Cons: "Food and entertainment were not offered so I can’t rate them."
Cons: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Pros: "Phillapines was awesome and I want to go to Korea next the Philippines is building a new airport to cebu city maybe direct from N.Y. would be awesome"
Cons: "Eveything was seamless for a novice"
Pros: "Flight attendants are pretty and nice."
Pros: "We liked the food."
Cons: "Delayed flight. Limited choices of movies onboard."
Pros: "The staff were kind and very helpful when my USB port didn’t work. They were eager to fix the problem."
Cons: "There was no way to book seat or check in online ahead of time. There was no order to boarding the plane. It was a just 1 big line."
Pros: "It was our first international flight and everything was fine."
Pros: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Cons: "My original seat assignments were not found so I lost my window seat on one flight."
Pros: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Cons: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Pros: "Again the crew was pleasant."
Cons: "The 747-400 flight had some metal box mounted on the floor under the seat in front of me. I have a bad left hip and was in pain the whole flight because all I could do is keep my left leg in one position. If these boxes are necessary then get those seats more space so it will not be a problem. Put new Monitor screens into the seats."
Pros: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "The flight was smooth though there's a bit delay from Seoul because of the snow."
Cons: "There should be more selection on the food served in the plain."
Cons: "Too much plastics - need to be more sustainable."
Pros: "Very reliable, quick boarding"
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Pros: "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
Cons: "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
Pros: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
Pros: "food selection & crew courtesy"
Pros: "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
Pros: "Service was good... Entertainment and food was on par with what I expected"
Cons: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Pros: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Cons: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
Pros: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Pros: "Service and Food was great. The hygiene was good."
Cons: "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "Concorde was better"
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Pros: "The crew was very anxious or something, controlling for no reason."
Pros: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Cons: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
Pros: "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
Pros: "Excellent service, food, and entertainment system; best in all my travels and I travel quite a bit for work and pleasure. Bettween 2 meal services, 2 snacks, drinks, and free entertainment, time went quickly. Everyone gets pillows, blankets, slippers and a toothbrush upon boarding too."
Cons: "10 hr flight in economy from Korea is hard to get comfortable. Seats could be a bit more padded and space is still tight on such a long flight (better than normal and reclined more than avg)) but I guess thats what they want you to pay and upgrade."
Pros: "Crew was very helpful and the food was very good, The flight was on time."
Cons: "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
Pros: "service, food and great staff"
Cons: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Pros: "Everything was good except the space for reclining."
Cons: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Pros: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Pros: "Everything was fantastic."
Pros: "The plane was delayed but we appreciated Korean Airlines having staff waiting for all passengers that needed to catch their next flight. They helped us navigate through the airport to our connecting flight and sped us through security so we did not have to wait in line behind passengers that were not in a rush."
Pros: "Lot of space for legs and comfortable seats."
Cons: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Pros: "Ample leg room for 6'1" bigger guy."
Cons: "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
Cons: "Crew miss my drink"
Pros: "Nothing special."
Cons: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Pros: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Cons: "Can not be topped up"
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Cons: "Flat beds on second flight"
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Cons: "I will not buy the air ticket from cheap ticket any more."
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pros: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Good air line. Threat you well, enough food very good service."
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Pros: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Cons: "None that I can think of"
Pros: "Excellent attention to service and comfort."
Pros: "Everything from Ticketing, Checking in......"
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "Excellent service & comfort"
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Pros: "Food was delicious!"
Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Pros: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Cons: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Pros: "Comfy chairs and good food on Singapore Airlines."
Cons: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Pros: "All went great"
Cons: "I liked all - end to end excellent service"
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Everything is excellent!"
Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Pros: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Cons: "No complaints"
Pros: "The SIA crew is the most gentle and careful I have ever encountered."
Cons: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Pros: "Clean ,on time"
Cons: "The movies were not updated"
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Cons: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Pros: "Spacious, comfortable seat"
Cons: "Everything was just great in their business class."
Pros: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Cons: "Take out the chicken sausage from your menu"
Pros: "Business class is the best"
Pros: "the crew was amazing"
Cons: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "aircraft so silent"
Cons: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Pros: "Friendly crew"
Cons: "No alcohol served"
Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Pros: "Great crew and front desk"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Food and entertainment was fine."
Cons: "Crew was not very organized or helpful. Need more training/experience."
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Cons: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Pros: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Cons: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pros: "Ended up with 3 seats to myself at night."
Cons: "Entertainment touch screen difficult to operate. Screen had a blue vertical hue in middle of screen, seat 28H"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Service, entertainment, crew were all excellent!"
Cons: "Flight length"
Cons: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Pros: "Crew and food"
Cons: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Cons: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Pros: "Good, drinks, service and entertainment system."
Pros: "Entertainment list were great."
Pros: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Cons: "seats are a bit tight"
Pros: "Confi and relaxed atmosphere"
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Pros: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Cons: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Pros: "Crew was nice. Food was excellent."
Pros: "I liked the food, the crew, and the team at the airport was nice and professional."
Pros: "Great on board bar"
Pros: "Onboard crew"
Cons: "Boarding process. It could start on time as printed on the boarding pass. If it is by zone, the provide a few minutes between the zones and adjust time accordingly."
Cons: "horrible customer service at the airport. very unaccommodating."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "view above"
Cons: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Pros: "no time now"
Cons: "no time now"
Pros: "the flight was very comfortable . the movies were very good."
Pros: "Staff was very friendly and food was very good."
Cons: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Pros: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Cons: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Pros: "First of all I have taken Qatar airways to Europe and US HOVER when it comes to Third world like Asia and Africa the send thier most dirty broken airline!!in thialand the pressure was not right according to pilot we stayed on the run way 4 HOURS offered water wrf.? No one communicated with US I think your airline is typical Arab mentality unless you are white I. E American you don't give a shot about your costumers this is the second arb line I droped I will never take ur plane ever!! When I got to Doha all they did was through stupid voucher for food missed my flight no apology rude as staff disgusted y their behaviour and lack of care missed imprtant meetings NEVER AGAIN RACIST AIRLINE TREAT WHITES WITH RESPECT IT NOT BLACK'?? REALLY WELL I I'LL TAKE MY MONEY AWAY THEN I will make Co viols decision to never fly with u"
Cons: "Everything racist disgustinget and never will take this airline nasty dirty broke down twice stayed in the plane for 4 hrs no one apologised"
Pros: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Cons: "The entertainment system is poor. Hardly any movies/shows worth watching. The leg space sucks. Agree I was flying cattle class, but even then it seemed to be too cramped."
Cons: "You charge me around $400 Australian dollar because the emigration change the trip until I get the permission to travel overseas that not my fault , why you charge me all this amount ??!! Please return my money"
Pros: "I was given great service by a Nadine in Detroit with JetBlue. She was very calm and helpful with me getting a baggage claim."
Cons: "My bag wasn't transferred to the next plane in Boston so I couldn't get my bags when I got off the plane. I wish someone would have told me because j waited in Detroit for about 1 hour for my bags without any mention of bags that didn't transfer."
Pros: "Very good entertainment selections, friendly and helpful crew, good flight time, large brand new aircraft."
Cons: "Seats too firm"
Pros: "Great aircrafts, big screens, attentive personnel"
Pros: "Liked that in this day's of cost cutting by most airlines, Turkish decided to win customers with Quality! Premium liquid soap, cologne and moisturizer in the lavatories, fresh seafood in ordered special meals, friendly service and good entertainment. Thank you! Didn't expect..."
Cons: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Pros: "Helpful crew, good food, smooth flight."
Cons: "Personal and service were grea!"
Pros: "Everything was good apart from food"
Cons: "The low calories special meal was inedible. The protein was so overcooked."
Cons: "Turkish Airline lost one of my checked in bag! Never found it!"
Pros: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Cons: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
Pros: "Food, service OK"
Cons: "Old plane, no TV, seats not comfortable."
Pros: "Inflight entertainment"
Cons: "Boarding process did not respect travel privileges. Business and Star Alliance Gold members were shuttled en Mase with all other travelers. Process should be respected regardless of the destination."
Cons: "A bit disorganized in the beginning, but much better later on"
Cons: "Too hot inside the plane. The back of my t-shirt was wet from sweat."
Pros: "Pilot did a smooth landing both the long flights."
Pros: "We received edit seats so we had more room which made the quick flight more comfortable."
Pros: "Never flying back with this airline"
Cons: "Very bad customer service"
Pros: "Crew, food, and beverages given were all excellent."
Pros: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Cons: "The customer service experience along with the unorganized procedure for a delayed flight."
Pros: "Every thing about the flight but the"
Cons: "The Customer Service at the Istanbul air port is the WORSE service I have ever seen in the entire world, in fact you can not call it customer service, these people duel on older people that depend on their services and they treat them like garbage. I have always like Turkish Airlines but now I will try to go with any other Airline because of that problem, all their flight are routed true Istanbul and I do not want to risk being stacked there again!!!!!"
Pros: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Pros: "It's always pleasure to travel with Turkish airlines."
Pros: "Nice seating, nice food, lovely crew"
Cons: "Waited too long to board"
Pros: "Cabin crew is well trained and very friendly. They take their jobs very serious and professional."
Pros: "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
Cons: "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."
Pros: "Flush attendant tried his best.n"
Cons: "Not enough leg room so the plane felt claustrophobic even though there were 2 aisles."
Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Pros: "The customer service and attention to detail was a nice surprise. I would definitely fly with Turkish Airlines again."
Cons: "The space between the rows was very limited. I have short legs so it wasn't a problem for me, but my companion had her knees shoved into the back of the seat in front of her for the whole 13 hour flight. Not so good."
Pros: "Loved the service, comfort, entertainment, etc. All of this was top notch and the 13 hour flight went by very quickly."
Cons: "The boarding process was a nightmare. I blame my country more than the airline for the new security procedures needed but I literally went through 4 security checkpoints to get on the plane. Not only that, I had to give up my iPad and my $4000 camera to checked luggage at the gate (not my luggage but theirs). Again...not the airlines fault but it was an absolute cluster F...."
Pros: "Flight any crew awesome"
Cons: "Parents who allow a child (not infant) to scream for 2 hours"
Cons: "The food wasnt good"
Pros: "My flight was full of refugees and everybody I met was humble kind, interested, and fleeing a war zone. We should keep progressive Immigration policy to make sure that people like the people on my flight are able to restart their lives in the US safely and without hassle."
Cons: "I'd like to have more water served. Planes are so dehydrating!"
Cons: "I'm not home yet. The flight was cancelled but the airline never informed us so we spent $50 going to the airport only to be told when we got there that the flight was cancelled. We are still waiting to get home and they've told us 3 days until we can get out. We understand that weather is an issue but the airline has been completely unwilling to communicate, refusing to speak in person at local sales office, not answering phone calls, etc. Hoping they make this right because this has been. A horrible experience"
Pros: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"
Pros: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Pros: "Friendly workers"
Cons: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"
Pros: "Very professional, clean and excellent service, I will flight with them again"
Pros: "Food and tv"
Cons: "Crew was a little bit rude"
Cons: "Transfer to terminal was by bus from out on tarmac."
Pros: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals . Also the entertainment was quite good . They have big tv screen for each seat and have all sorts of shows and movies from international to hollywood . And have games for kids ... Overall i was very pleased with my flight ."
Pros: "I liked the crew"
Cons: "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."
Cons: "We reserved the seats we wanted on all our flights. On every leg of out trip Turkish Air reassigned us to very poor inside seats without notifying us. I will not fly Turkish Air again."
Cons: "The fact the airline didn't compensate us even though we missed our connection flight"
Pros: "The friendly atmosphere, and the choice of food and drink."
Cons: "Nothing was wrong"
Pros: "We flew during the first week of the Atlanta to Istanbul flight on Turkish airlines. The plane is new, seats were comfortable and in flight service meals were tasty. Good selection of food and alcohol. Also, new movies and good selection of top rated movies to keep us entertained for this 10 hour or so flight."
Cons: "Staff wasn't all that friendly. My husband and I fly all the time on domestic and international airlines ( American, Delta, British Airways, Cathay Pacific, Korean Air, etc). The flight attendants just do not seem happy at all. They hustle around and speak to passengers in a very brisk and cold manner. Customer service training is warranted if they truly want to be a best in class global airline."
Pros: "They didn't want to go to work today. And it's your fault. So they will punish you."
Pros: "good food with some Turkish flair. super friendly staff."
Pros: "Crew was very attentive, complete punctuality, everything of high quality."
Cons: "no information o.n frequent flier program"
Pros: "very good food!! and excellent choice of movies"
Pros: "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
Cons: "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."
Overall the the whole experience was very mediocre from check in to service on the plane. The food was not at the business class level. Looks like BA is at the bottom of the barrel compared to other carriers offering the same business class service. Will never fly business on BA.
Pros: "Boarded and left on time"
Cons: "Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates."
Pros: "It's like Air India the crew is old and cant serve the aircraft. Nothing I liked. Flight was very old. Waste if money."
Cons: "Change the aircraft. Give us new aircraft or at least inform passengers this is old aircraft so we don't book. Premium economy price was very high. No service. Entertainment tv 4inc which doesn't work. Seats uncomfortable. It's better to travel will Emirates.i have no words why did I travel in BA."
Cons: "Weird boarding process. We all stood in lines uncomfortably for a longish time."
Pros: "The free drinks."
Cons: "The stink of curry throughout the plane and the other choices of meal being gluten laden pasta and gluten laden crackers, muffins, and bread for breakfast. I am very glad I ate in SFO before leaving or I’d have been starving by the time e arrived in LHR."
Pros: "British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere."
Pros: "The crew was enthusiastic"
Cons: "No m&s sandwiches on board, half filled tea cups (even when asking for no milk)"
Cons: "No complaints"
Pros: "Pretty basic service."
Cons: "The late morning flight we booked was eliminated from the schedule, requiring us to book an early morning flight. This resulted in our having to spend our last night in a hotel near the airport rather than in Rome. It also resulted in a 4+ hour layover at Heathrow, rather than the 2 hours we anticipated. Very disappointing."
Cons: "Our BA flight from Vienna to London was 30 minuets delayed and we almost missed our connection. BA crews and captain never apologized or explained the reason. They didn’t bother to check and announce the gate of major connection flights like some other airlines would do. They just said “Check the departure information board when you arrive.” We made to our AA flight only it happened to be in the same terminal."
Pros: "Very comfortable"
Cons: "Good food"
Cons: "Vacation was cancelled due to illness."
Cons: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."
Pros: "Crew were helpful, polite"
Cons: "Flight was late boarding and departing Not particularly comfortable seats No free drink"
Pros: "Only good thing was that British Air didn’t crash us"
Cons: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."
Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."
Cons: "3 hour delay"
Cons: "It was on Air Lingus not BA. No Entertainment -"
Cons: "Flight has now been cancelled twice. Communication by BA has been lacking. Flight now scheduled to leave 48 hours later than scheduled.See above"
Cons: "We were late..had issues with carry-on unnecessarily... They didn't even serve water"
Pros: "Boarding was swift and timely, seats ok"
Cons: "There was an engine problem and they told us while we were taxiing. Went back for more check nd fierce several trials they had to repair the problem. This cause a delay of two hour during which we had to sit in the plane and no drinks or snacks of any kind were offered. But what’s worse there were vague, confused and misleading information given both by the captain and the crew regarding the connecting flights. As matter of fact, although I arrived with a two hour delay and had only one hour for my connection, I followed the instructions and run like hell(literally)to the boarding gate. I made it for a few minutes. The personnel was very friendly and helpful and they made all they could to check me on the flight just to find out BA had cancelled my booking even before my arrival to London. I made it home and they apologized but this is not how I expected BA to handle a delay(which I understand can happen)."
Pros: "Good entertainment. More comfortable. The ride was smooth."
Cons: "Service. Having to ask for my food being skipped and also having food choices."
Pros: "Everything; crew was accommodating and friendly; food was good; crew offered liquid refreshments throughout the flight; crew demonstrated concern for our comfort."
Cons: "Nothing; everything was excellent"
Pros: "Crew members were all very nice.the flight was on time."
Cons: "The breakfast served before landing was no good,"
Pros: "The food"
Pros: "Reminds me of great flights from days when service was king. Only better."
Pros: "Nice, smooth flight, no complaints."
Pros: "Very courteous attendants"
Cons: "All good"
Pros: "For an hour and a half flight all went smooth."
Cons: "You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!"
Cons: "No USB ports and entertainment options were just OK compared to other airlines."
Cons: "Terrible catering Seat comfort horrible worse than low cost Lounge overcrowded with no seat and no food left"
Cons: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"
Cons: "I ordered a ginger ale onboard. When the stewardess took my order and went to swipe my card, he made a comment that sometimes they have difficulties with USA credit cards. He tried 3 different cards and then when nothing worded, he asked if I had pounds to pay with. I stated no, that I had Croatian crowns, Euros or US Dollars on me at that point in time. He then looked over at me and very rudely asked me why in the heck I ordered the drink to begin with. I was already embarrassed that he was having trouble with my cards so to yell at me in front of everyone so much to the point the lady in the next row heard hi and offered to buy my drink for me. I would like to point out that even he made the remark that the machine sometimes has difficulty taking US cards. How was I supposed to know that none of the three cards that I had on me wouldn't work. I never had any issues with either of those three cards after that incident. They worked just fine so it was clearly an issue with your machine not my cards. I feel it was very inappropriate for him to treat me that way (especially over a stupid soda). My luggage then didn't make it to Ibiza in time because it got stuck in London due to my short layover. If BA can't figure out how to get the luggage transferred within that short of a period, they should not offer flights that close to each other. Secondly, I left a really nice down pillow and bag on my flight from London to Ibiza and I checked the lost in found at the Ibiza airport and it was never turned in. I never recommend BA to anyone."
Pros: "The crew and flight were as expected"
Cons: "BA caused our original flight on norwegian to be delayed, we subsequently missed our flight from London to Venice. BA wouldn't even credit the cost of the missed flight to the rebooked flight. Had to pay full freight for first class because coach was booked."
Pros: "British airways made sure they gave no attention to African flights"
Cons: "The transit location"
Pros: "The staff and food option wasn't bad for plane food. We left and arrived on time. Theu kept us informed with what was happening with the turbulence."
Cons: "There were no usb chargers. The tiny screen had white scuffs all over so you couldn't see. The chairs were super cramped."
Cons: "We missed our connection flight, to make things worst, we had to wait 3 1/2 hours standing in line just to speak a British airways staff because many of the desks were empty and half the desks were catering to first class and business class passengers"
Cons: "Too many announcements over the intercom. Better to say 'hi' at the beginning and then only use the intercom to announce turbulence/etc."
Pros: "No access to any lounge services. Food selection and quality significantly behind competitors. Does not just the price charged."
Cons: "I tried to reserve my seat and do a 24 hr advance check-in - no luck. I was in the airport in Munich at 9am, could not get a boarding pass for the London-Boston leg and asked to have an isle seat reserved - no such luck!! I was squeezed in on a window seat in a row of 3. Try to get up when the 2 people in your row are deep asleep! I was disappointed that they did not honor my request, which was made online and supposedly held in the booking system. Heathrow is another story - terrible airport, no decent food. Oh, and BA even charges for water on the European flights. How low can you go?"
Pros: "Crew was very nice. Food was OK."
Cons: "Old plane, no USB ports or WiFi for a 10 hr trip. Selection of movies not good. Seats lumpy and not very comfortable. Got stuck next to someone that had started the party before he got on, inebriated and smelled. Was taking over my legroom and armrest. Unfortunately full flight so nothing crew could help with"
Pros: "Food and space to seat"
Cons: "No wifi"
Pros: "safety was most important and the crew got us to our destination with no problems."
Cons: "They ran out of chicken meal therefore offered second choice of meal which was risoto and pasta as a salad. I would have much preferred a fresh salad with fresh fruit as a dessert and a simple meal of vegetables grilled than risoto and pasta. Too much starch and too heavy. Also, the entertainment choices of movies in English were poor. I would have preferred great classic movies that can be watched over and over than new ones with a low rating. I only watched one movie. Also, found the map hard to navigate and understand. Landing was painful to my ears as usual and not sure anything can be done about that. I did take a pill to help with the pain."
Pros: "Was upgraded to business in my first leg."
Cons: "The flight was late, so I was going to miss my connection. I do not appreciate having to wait three hours just to get a new route, and much less the Iberia staff working "on behalf" of British Airways, blaming BA, the system and what not, and being unable to answer straightforward questions such as, Can you give me the confirmation number for the last leg of the flight so I can get a boarding pass in the United Airlines app. Uncommonly ignorant (I speak Spanish as my native language, so that was not the barrier) and uncommonly rude."
Pros: "Good selection of movies. Flight attendant super nice. Provided plenty of drinks with meals and brought around water and juice in between."
Cons: "Too many sweet things in meals."