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Cons: They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home.

Pros: There was an available seat next to me

Cons: I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!

Pros: the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan.

Pros: Crew

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Pros: As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing.

Cons: The selection of movies currently was a bit lacking.

Pros: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.

Cons: Not switching our flights three times and not accommodating us like we had originally paid for.

Pros: The crew was amazing! They were all so nice and helpful

Cons: The WiFi didn’t work

Pros: Almost 3 hours of delayed

Cons: Almost

Pros: The crew WAS amazing!

Cons: Not a thing! It was perfect

Pros: Al the amenities were provided.

Cons: In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles.

Pros: The views on this flight are good. The crew was just ok and they should explain where the restroom is.

Cons: The flight is relatively short so they do not offer a beverage service. However if I fly the same route on Alaska they do.

Cons: Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins.

Pros: Nice short flight, crew was nice.

Cons: uncomfortable seats, thin seat cushions

Cons: thin seat cushions

Cons: They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home.

Pros: The crew was a replacement for the original crew that probably was running late (i suspect because everyone was stuck in wonderful LA traffic that night), they made do with what they have and tried to get everyone boarded as fast as they can.

Cons: On time departures, better boarding, crowded planes, better snacks, comfy seats, charging bagss???

Pros: Almost 3 hours of delayed

Cons: Almost