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Cons: "Your staff behavior at your counter at Hongkong airport. They did not bother to organize wheel chair which was requested on line. We had to board the fee flight without wheel chair."

Pros: "The staff response. Fast check-in. Flight comfort. Entertainment system and options."
Cons: "Limited option for vegans, although the special food was not booked in advance."

Pros: "Good courteous service. Good in flight entertainment"
Cons: "Pity about the food which was bordering inedible. The crew were helpful but they lacked character. Almost like following orders to a t."

Pros: "Singapore airlines is one of the best in the world"
Cons: "Flight and crew perfect"

Pros: "friendly staff top Service top Inflight Product ( Seat, IFEN)"

Pros: "It was a great experience to fly Singapore Airlines. I will fly with them to any Asian countries."

Pros: "Punctual, reliable, and even though Economy class, the standard of comfort, service, food, entertainment etc, is reasonably good."
Cons: "It is irritating when you are unable to find any space for your cabin baggage near your seat, but this is a problem with many airlines - why not allocate it better? Also, not easy to use control to find specific movie or program."

Pros: "The crew were friendly and polite"
Cons: "The aircraft was old and dirty. There was no entertainment. A surprise for a fully serviced airline."

Pros: "Food. selection of movies. service of the crew"

"Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all."

Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."

Pros: "Flexible seating due to only very few passengers. On time departure and arrival"

Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"

Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."

Pros: "Crew were amazing and great entertainment"
Cons: "Boarding could be better"

Cons: "Entertainment and access to Wifi"

Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"

Pros: "The crew was amazing"

Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."

Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"

Cons: "For better leg room in business class go for the bulkhead seats"

Cons: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"

Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."

Cons: "Old plane. Technology didn't work"

Pros: "Everything else"
Cons: "Food was less than marginal"

Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"

Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."

Pros: "Entertainment"
Cons: "Way too cold"

Pros: "Very comfortable"
Cons: "I don’t see anything I didn’t like"

Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."

Pros: "Services, the Care and the Concern!"

Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("

Pros: "Nothing"
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."

Pros: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Cons: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."

Pros: "food. schedule was on time"

Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"

Pros: "Prem econ very good. Crew very friendly."
Cons: "Nothing"

Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"

Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."

Pros: "None"
Cons: "Crew"

Cons: "My Vegan meal was terrible."

Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."

Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."

Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"

Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."

Pros: "Vegeterian breakfast was good thou ."
Cons: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."

Pros: "nothing"
Cons: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."

Pros: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."

Pros: "Everything is suport wonderful"
Cons: "Price. it's better"

Pros: "Emirates is always excellent however the crew were not very engaging"

Pros: "Fantastic service all around"
Cons: "Seat could have a more comfortable bottom and IFE was a bit dated"

Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."

Pros: "seats reclined nice, movie selection great"
Cons: "i didn't care for the manner in which you are charged for baggage fees"

Pros: "The planes were very comfortable and the boarding was very well organized, especially for parents eith children."
Cons: "The crew wasn't very helpful and they were a little condescending."

Pros: "In flight attendees were nice."

Pros: "Gorgeous plane, delicious food and great entertainment system."
Cons: "My wife and I checked in together and we have identical bags, but hers did not make it to Milan BECAUSE IT NEVER LEFT NY DUE TO TOTAL INCOMPETENCE. IT TOOK 4 DAYS, 35 PHONECALLS AND INCREDIBLE PERSISTENCE TO MAKE SURE WE GOT IT BACK AND EMIRATES WAS AWFUL IN THIS REGARD."

Pros: "Emirates is definitely comfier and more attentive than any American airline I've used."
Cons: "Not sure what happened on landing... We were told they couldn't connect the walkway so we would come down the stairs, but neglected to mention the ridiculously long (20-30 minutes) bus ride back to the actual terminal. There were no staff on the bus. I was pregnant and not offered a seat and came very close to passing out from the situation. I love emirates but the Dubai airport makes me reconsider flying with them again."

Pros: "The crew members were professional and very courteous"
Cons: "However the food for Houston - Dubai was very very poor"

Pros: "Overall, I pretty much satisfied with their services except food. Especially, there are a lot of choices of entertainment that make me not boring during the flight."

Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"

Pros: "I like the dealing of staff members"
Cons: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"

Cons: "Not much food to eat."

Pros: "Fast refreshing flight. Food was great."
Cons: "They ran out of food options and I was only row 10."

Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."

Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Cons: "none"

Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."

Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."

Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."

Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

Pros: "Flight attendants were very nice"

Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."

Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."

Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"

Cons: "Food was not awful and most item not available in Fist Suites"

Pros: "Excellent new plane good food friendly staff excellent entertainment"
Cons: "Staff not bring drinks regularly enough"

Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"

Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."

Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"

Pros: "I was upgraded to business class. Very nice"

Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."

Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."

Pros: "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
Cons: "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."

Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"

Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."

Pros: "entertainment part made time fly from Dubai to Seattle and staff too were awesome."
Cons: "15-hour flight not happy thing to be mid-air."

Pros: "Good food on board with swift and easy transit. Flight was also on time"

Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"

Pros: "Movie choices"
Cons: "Checkin services Staff attitude"

Pros: "- Attentive to infant needs"

Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"

Pros: "great food, entertainment and comfort On time with great service"

Pros: "Great service all round and lovely staff on board! A delight to fly."

Cons: "The boarding process could be more organized and more smoothly."

Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."

Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."

Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"

Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"

Cons: "The plain was late & communication by Emirates with the flyers was poor to non-existent."

Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Nothing"

Pros: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."

Cons: "The temperature on this overnight flight was sweltering Legroom was poor"

Cons: "plan was late for any reasons...."

Pros: "The bag drop off and check in went very quickly."
Cons: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."

Pros: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."

Cons: "It was delayed"

Pros: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."

Pros: "Never made connection so now 1 day late."

Cons: "This is ever the first time we flew with Swiss air and will be the last time. The seats are too tight. If the person in front of you inclined his chair for better comfort, then there is quite challenging for you trying to get out of your seat for washroom etc. The crew services were terrible. Between meals time, there were completely no services such as offering water/drink etc.-did not see a single soul of them, especially on a 9 hours long haul flight! The food was ok. The only thing I like was the chocolate handed out at the end of the journey."

Cons: "I felt like a sardine."

Pros: "Crew was always ready to help. It was a very smooth flight."
Cons: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."

Pros: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"

Cons: "They left my bag in Switzerland"

Pros: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"

Pros: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Cons: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."

Pros: "Service, entertainment and food are top notch!"

Pros: "Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off."

Pros: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."

Pros: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."

Cons: "On ticket it said time between flights was 1hr 25min, but as soon as we got off the plane we had to RUN through Zurich airport, where 1000 other people were all trying to funnel down the single escalator to Passport Control, to get to our gate. Then we had to wait in another Passport Control. TERRIBLE and stressful. The actual flight was fine."

Cons: "Seating and foot space was uncomfortable to me."

Pros: "Clean and efficient plane, crew and procedures."

Pros: "A swiss machine..."
Cons: "the smell someone left in the bathroom before me."

Pros: "Aircraft clean, staff friendly and efficient"
Cons: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Cons: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("

Pros: "fast, all good"
Cons: "-"

Pros: "Crew was very nice & humble"
Cons: "Food quality could be better it was tasteless very low standards, & boarding crew in Chicago or in Mumbai needs training because they don't want to give you a choice for food or the seat From Zurich to India & they runout off Nonveg food & crew was telling they have only veg take it or leave it samething Zurich to Chicago if the boarding crew do write thing then this could be avoided ."

Pros: "Nothing distinguishes itself for better or worse than usual in coach."

Pros: "Food, service, beverages, film selection."
Cons: "N/a"

Pros: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Cons: "The boarding process took a long time. I had to go through customs, then at the gate they checked my passport again and the line was VERY long. The process just did not seem to be managed very well. There were issues with the tv monitors; however, the crew handled it very well. I wish we had been given an option with the calzones - I don't like red peppers or tomatoes, and was not offered another option."

Pros: "Brand new plane, with ultra modern seating. We had a lot of room."
Cons: "We sat in the plane for 40 minutes before takeoff"

Pros: "The flight itself was good, smooth."
Cons: "I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat."

Cons: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."

Pros: "Always replacement"
Cons: "None"

Cons: "Not enough room for my knees"

Pros: "Boarding, friendly crew"
Cons: "No tv, but short fligh anyways"

Cons: "Entertainment was terrible- poor selection and consols were super old Old planes and crowded isles No chance to select seats! Weight limit on carry on No perks for gold star alliance Free wine is not good quality so why bother with providing"

Cons: "Several flights to US were leaving from the gates in the same wing of the terminal. A separate US passport control hurdle was set up there as an additional step prior to the boarding. The lines were long and barely moved when I joined about 40 min before my departure time. The security guy who handled the lines refused to let me through without waiting in the line. I was pretty stressed that I won't make it in time. Eventually it was all fine, people were picked up from the line by crew members of the flights that were about to leave. And when I eventually got throught, the flight did wait for about 15-20 min for the connecting passengers that were late. Having a clear communication at that US passport control line near the gate would make my flight connection and boarding process much less stressful."

Pros: "Price"
Cons: "Food"

Pros: "movie was a holocaust film for yom hashoah"
Cons: "crowded food pretty bad late"

Cons: "Friendly crew. Easy priority boarding. Regular economy cabin seats , quite uncomfortable due to narrow knee space, and "invasive" front reclining seat, that did nor allow for sitting and reading. High expense $100 US. fee for extra leg room is an absolute necessity. Shame on the Airline Industry standards!"

Pros: "The warm professionalism, quality of service, and attention to detail by the flight crew was outstanding."

Pros: "The crew was welcoming and accommodating."
Cons: "The plane left over an hour late and we had to sit in the plane for this entire time."

Pros: "Service"
Cons: "None"

Pros: "I have flown this line many times and this was the smoothest flight I have been on. As always service was great and friendly. Loved the flight and would do it again."
Cons: "More allergy menus"

Pros: "Crew"

Cons: "We were told in Boston that this flight was overbooked and my parents could get only one seat. They were very upset and anxious because they don't speak English and didn't know how they will take care of this problem when they arrive to Zurich. In the meantime we called the Swiss Air and we were told that our parents are confirmed and they both had seats. It wasn't a case when they got to Zurich. Person at the gate wasn't very helpful again but then my parents were taken somewhere and didn't know what is going on-made a flight in a very last minute - very disappointing, confusing, frustrating and upsetting experience for them. Best of all-there was an open seat on the plane...so much for overbooking...."

Pros: "This is the 5 review that I'm writing on Swiss air. Great crew, polite, helpfull, cares, planes are nice, roomy and comfortable. Connection between the flights are good and comfortable I will keep on flying with them."

Pros: "The crew was very friendly and the chocolate at the end was good. They showed a video about transferring between flights/terminals that was very useful, especially when you're worried about havin a 50 minute layover (which ended up being more than enough time)"
Cons: "It was boring so I slept. No entertainment except for a the sparingly placed televisions around he aircraft that had random clips of wildlife and landscapes. Would have liked some context, but I guess you can't expect too much entertainment-wise from the short leg of a trip"

Pros: "The seats without headrest were amazing. Headrest stretches my neck leaves me in a lot of pain after a long flight. Thank God SWISS didn't have that lame headrest. Saved me a lot of pain."
Cons: "Great movies but what a bad delivery - the screen and audio quality are very poor. Leg space is smaller than usual. When a passenger in front of me reclined, I had no space to even pul a bottle of water from my handbag on the floor."

Pros: "Professional service.."
Cons: "Non.."

Cons: "We came from a week of 45° heat to air conditioning with misting capability, very impressive, loved it. But l got very cold, my own fault didn't a ask for a blanket quick enough."

Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"

Pros: "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand"

Pros: "Friendly staff"
Cons: "One of the stewardesses perfume was quite overwhelming."

Cons: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."

Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."

Pros: "Quick!"
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."

Pros: "Punctual flight, friendly and helpful crew."
Cons: "The iPads for the entertainment system were cumbersome. Initially they didn't work for the whole cabin and the FAs had to reboot the system. They were also finnicky to operate. Also, needing to stow them for take-off and landing was a bit cumbersome. It would be much better to use the traditional fixed screens."

Cons: "Didn’t make this connecting flight from Dallas"

Pros: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Cons: "Use of 737 and lacklustre entertainment system compared to A330"

Pros: "in flight service"
Cons: "website down and couldn’t even checkin online"

Cons: "Our bags were put on the wrong belt and we didn't receive them for over an hour."

Pros: "Cabin crew were terrific. On board was also very good. Attentive and courteous."

Pros: "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"

Pros: "Non stop flight across the ocean was unbelievable! How can it fly so far with no stops?!! It was nice to have meals served."
Cons: "I did not like screaming babies. Perhaps I should have asked for ear plugs! Seats were cramped but staff was nice."

Pros: "Good was good"
Cons: "I sat in seat 77c the seat in front of me had something broken so my seat table kept falling down. Other than that it was good"

Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."

Cons: "We did not get on our flight because we weren’t notified of the time change. Extremely dissatisfied with customer service and the overall airline."

Pros: "Great, attentive staff. Good selection for entertainment."
Cons: "Food was great but service to middle row is awkward for a family of 4 when half get their food and the other half waits."

Pros: "It was all good, start to finish."

Pros: "Roomy, boarding was efficient, clean"
Cons: "some crew member favoring, service attitude"

Cons: "Flight turned around after being in the air for two hours. No compensation was provided for the incovinevnce. rebooked on a Virgin flight. I want to be refunded for the qantas flight."

Pros: "Despite the delay in boarding, we were greeted with a smile from the crew. Meal service went well and love the 3 choices of meals offered in economy"
Cons: "Would be nice to check-in for flight on app instead of laptop or tablet"

Pros: "Unfortunately I didn't get to travel, yet I paid $625! What a load of sh!& How is this legal? Sorry I wasn't able to understand 100% of what I read, and was naive to think that your company wasn't profiting off of deceiving customers. It's ridiculous to make someone read through 3 different "terms and conditions" and expect them to check all of the policies of the airline before they commit to the reservation. The wording also doesn't read easy and requires an attorney to read through. This is a scam."
Cons: "I would like to know who is telling me the truth regarding why i $500 was taken from my refund when I was forced to cancel my flight due to not getting my visa. I think it's interesting that as I typed this, as soon as I typed justfly.com or kayak.com, a window popped up encouraging me to write my comment in feedback, not here, yet when I wrote kiwi.com or priceline.com, nothing popped up. This just confirms that there are many people out there that believe they were deceived by these two companies and it's unfortunate that Qantas is looking just as guilty of cheating people out of their hard EARNED money."

Pros: "No issues."
Cons: "None"

Pros: "Everything"
Cons: "Nothing"

Pros: "Liked service and entertainment"
Cons: "Lack of legroom"

Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"

Pros: "Not much. The movie selection was ok"
Cons: "How can an airline be worse than United. Ask Qantas because they cracked the code."

Cons: "- delayed flight because of delayed crew - They've had many crew injuries helping customers moving overhead luggage, so they asked customers to sort their own luggage out. Hey, how about teaching OH&S to staff and employing staff that can perform their duties?"

Pros: "Ok selection of TV content. Pilot focussed on getting us to Perth quickly."
Cons: "Crew put lights out right after take off - hoping to shut us up and keep us out of the way. Poor movie selection due to streaming limitations (license issues for wireless streaming of content)"

Pros: "Seat so small , lack of back support and cushioning"
Cons: "Seat is so uncomfortable. For the 6 hr trip need a back adjustment for such a cramped environment. Need review my future travel on Qantas"

Pros: "The crew was pleasantly pleasent when passengers make mistakes but firm as need, thus getting what needed done as pleasantly as possible."
Cons: "Entertainment system was stuck and stay stuck on kids program and system had no way to get back to main entry point. Software programmers had either failed to put in a "home" icon / link on the Kids home page. Also, turning system off, and leaving it off for 3+ minutes did not do so either; this likely a failure of software designers to specific such or system itself not functioning per design."

Pros: "Qantas is my favorite airline. I will always fly with them given the choice."

Pros: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Cons: "They didn't have as big of a selection of movies on their smaller plane."

Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."

Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."

Pros: "Great service, great food"

Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Taste & selection for vegetarian meals were very poor"

Pros: "Comfortable flight. I sat on a window seat this time and it was really roomy. I was in disbelief how more roomy it is compared to an aisle seat."
Cons: "2hr delay leaving LAX"

Pros: "Emma on board staff was friendly and professional"
Cons: "I understand planes are late in and late to leave but the QANTAS staff just get worse at communicating and unapologetic."

Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."

Pros: "I was able to make a connection without too much hassle"
Cons: "I had a economy plus flight booked and should have been on a Qantas from LA to JFK but due to delays I was put on an AA flight and downgraded to economy. I could have just as easily been upgraded to business - you chose not to do that."

Pros: "Paying for extra leg room was the best investment. Coming home was even better than going across as we were traveling through the The crew were sensational, obliging, friendly and accommodating. For long haul economy flights, I was really impressed. Will definitely continue to travel with Qantas."

Cons: "Old 747"

Pros: "Good price"
Cons: "Late boarding, small sits"

Pros: "Nothing"
Cons: "Cold pasta and very dry chicken - inedible. very noisy, old plane. poor entertainment system and film selection. poor seats. smelly toilets. unenthusiastic crew."

Cons: "I went to the counter to check in 1 hour before the flight (at around 6am), and the counter has already closed. The lady at the counter said that we had to check in at least 3 hours before the flight, which is a lie. I asked if there is anything she can help re-schedule, and she simple refused to help in anyway. I am very disappointed on the service of Quanta airline."

Pros: "Helpful staff at terminal changed our tickets so we could sit together which was just lovely. Departed and arrived on time. Entertainment was good."
Cons: "No sleep masks provided. We missed out on certain foods, they just never came through and offered them. Food was horrible. Very little leg room."

Pros: "The Cabin Crew was excellent! Very impressed"

Pros: "I made it to my destination"
Cons: "Cancelled flight, timing, and a day lay over I wasn’t pre pared for."

Pros: "Clean, modern place. Professional staff."

Pros: "HORRIBLE EXPERIENCE"
Cons: "Dropped us off in random country for two days with no information and missing 3 days of our trip and losing money on the trip we paid for. Limited information given to us once they abandoned us following the “emergency landing” that the pilot was “sick” stuck here over 24 hours and now my new flight is overbooked and my boyfriend has a seat but I DO NOT."

Pros: "The staff was good to me when I became ill on the flight with a migraine."
Cons: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Pros: "Had a row to myself coming and going."

Pros: "Went smoothly and without delays"

Cons: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."

Pros: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Cons: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."

Pros: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"

Pros: "Timeliness of departure time Ease of navigating airport to find departure gate"
Cons: "Nothing comes to mind Good flight over all"

Pros: "Hot and cold drinks offered welcomingly"
Cons: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"

Cons: "Did not like them charging extra for a seat assignment."

Cons: "Quality"

Pros: "Baggage handling, efficiency overall"
Cons: "Small legroom in economy"

Pros: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."

Pros: "all on time"
Cons: "seating very cramped"

Cons: "The legroom was awful, especially for a nine-hour flight. The video screen kept rebooting."

Pros: "Comfy"
Cons: "No in-flight entertainment"

Pros: "Great crew, service was excellent"

Cons: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."

Pros: "Flight was on time, crew was helpful"
Cons: "Blasting speakers for announcements, should have served a quick drink"

Pros: "Friendly staff, on-time flight, and an AMAZING LANDING into Munich. Kudos to the pilot and his team."
Cons: "N/A"

Pros: "Just a normal trip"
Cons: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"

Pros: "Nothing"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Pros: "Good flight"

Pros: "Crew was nice and helpful."
Cons: "Lack of personal space on plane. Couldn't eat my meals without rubbing elbows with the guy in front. Not enough room for my under seat bag."

Pros: "Stuff"
Cons: "Little food"

Pros: "Plenty of room"
Cons: "Lack of good movies"

Pros: "The female flight attendants always look great."

Pros: "Smooth flight. Competent, friendly crew."
Cons: "Nothing. Great flight"

Pros: "The crew was fantastic. The plane was clean/as to be expected. Overall, the flight was comfortable (again, as to be expected)."
Cons: "Boarding was slow and unorganized. "Dinner" meal could have been served earlier and it could have been more filling (we were so hungry!) There could have been more opportunities to get water. They ran out of water bottles."

Pros: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Cons: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."

Pros: "leg room"

Pros: "Awesome service, delicious food, spacious seats in economy, great friendly staff!! Can't wait for my next flight."

Pros: "I liked the food and entertainment"

Pros: "Punctual departure and arrival. Crew was professional if not always friendly."
Cons: "The worst food I can recall I have ever experienced on a plane. So bad that I didn't have more than an unfortunate bite from my "dinner" entree. The food was especially noteworthy as the trip over was so good... In the entertainment category, the sports and news line-up only had old soccer games..."

Cons: "The screen was really close got me dizzy when I had to put my seat back to upright position for meal and drinks"

Pros: "Big plane and there is a lower level for toilets that makes it easy for passengers to access and not be close to bathrooms"
Cons: "Movies choices were not current. Haven been on Delta and United, the choices on Lufthansa were not that good."

Pros: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."

Pros: "Crew was excellent. Cabin was fine."
Cons: "My husband's audio did not work so none of the entertainment was available to him. His overhead light did not work for most of the flight until the entire system was rebooted."

Pros: "seats were a bit bigger, ,more leg room, fewer people"
Cons: "The snack was not very natural...... could have been simpler with pure, non chemical ingredients......Organic would be best"

Pros: "Efficient ground staff"
Cons: "There was no screen to watch entertainment"

Pros: "food service ,"
Cons: "passengers are the ones looking for overhead space , one of the crew instead of assisting a passenger , told the passenger to go up front of the plane to look for overhead space. boarding on some airlines are called out according to your seat assignment except the first class ."

Pros: "The cabin crew was particularly attentive"

Pros: "Everything was acceptable."
Cons: "The snack option could be better since it was around lunch time but oh well nothing to complain in specific."

Pros: "Crew was nice on board the plane."
Cons: "We had go find the other suitcase because they failed to put it thru to our final destination - Newark. If we had a tight connection we would have never been able to recheck the suitcase. They posted that our flight was delayed an hour but then just by chance I looked at the board and the had flashing boarding to that messed things up and they split us up in the ticketing process. Also not much in selection of food at the airport in Dusseldorf."

Pros: "I marked OK for entertainment since the was no N/A category. Actually, there was no entertainment -- and none was expected on this short flight. from Krakow."

Pros: "So enjoyed the hot towel and beverage service. Lots of leg room!"

Pros: "Once boarding was complete, everything else about the flight went quickly and smoothly."
Cons: "Boarding was confusing - announcements were very quiet and most passengers unclear about who was to board where/when."