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Top airlines flying New York to Rotorua
Scores according to KAYAK customer reviews
Pros: "What can I Say. It's Singapore Airlines"
Pros: "The staff was amazing"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Cons: "Security screening very slow"
Pros: "Great seats and efficient service all round."
Cons: "Change the food menu, boring with the same menu"
Pros: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Cons: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Cons: "For better leg room in business class go for the bulkhead seats"
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Pros: "Everything, perfect flight"
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Cons: "Transit time is good for way too tight"
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "Very cramped. Worst leg of the journey"
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "smooth boarding process excellent enterntainment offered food is also quite good"
Cons: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Pros: "Service was excellent, always with a smile."
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Cons: "Everything was fine."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "Food, service"
Pros: "Boarding was great. Staff was cordial. Excellent flight."
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "The trip was horrible we have to sit separately three places."
Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Cons: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Pros: "the cushion to sleep on"
Cons: "the blanket"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee"
Pros: "I like how everything went to be honest. No complaints :)"
Cons: "I enjoyed it all :)"
Pros: "very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK."
Cons: "Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed."
Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Pros: "Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight"
Cons: "More food would have been better"
Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
Pros: "Easy flight."
Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"
Pros: "wasn't able to incline my seat..."
Cons: "being able to incline my seat..."
Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Pros: "Short flight. No problems."
Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."
Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."
Pros: "Quick & easy flight"
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "My first experience in business class"
Pros: "Amazing crew. Airline was awesome .. seem less"
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Cons: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"
Pros: "A whole season of New Girl!"
Cons: "Was very crammed."
Pros: "Quick and easy"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
Pros: "Service and food choices. Seating and the mattress for bed."
Pros: "Very friendly and helpful staff"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "The flight was delayed for two hours but they kept announcing the delay as though we were about to begin boarding and reason they gave for the delay was hard to believe."
Pros: "Staff and seating"
Cons: "Paying for movies on a long trip really stingy ☹"
Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"
Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"
Pros: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Pros: "777 with really comfortable economy class seating, excellent selection of on-board entertainment, convenient A/C power at each seat and very friendly cabin crew made the trip a pleasure."
Cons: "No in-flight wi-fi at any price. I took it for granted they'd have it, probably should have checked first and downloaded what I needed ahead of time."
Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Air NZwas a good carrier"
Cons: "Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help."
Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."