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Cons: Nothing really.

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

Pros: The crew was wonderful, very hospitable and friendly.

Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.

Pros: I really enjoyed the food as always and overall, I felt very comfortable

Cons: I enjoyed my experience overall.

Pros: Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight

Pros: See previous notes.

Cons: See previous notes.

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Cons: I was turned away at the gate and was unable to board the plane. It was an awful experience!

Pros: Everything. Air NZ has the best Premium Economy class in the sky.

Cons: All good.

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

Pros: Movies, texting other seats, requesting food and water from my screen

Pros: Crew was great, plane was modern and clean

Cons: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own

Pros: Everything

Cons: More food would have been better

Cons: Terrible service and all around outcome. Would not fly Air New Zealand again

Cons: Nothing really.

Pros: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks

Cons: Nothing

Cons: Terrible service and all around outcome. Would not fly Air New Zealand again

Pros: Movies, texting other seats, requesting food and water from my screen

Pros: Crew was amazing, very attentive.

Cons: We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent.

Pros: The service was excellent

Cons: A comfort kit on a ultra long haul flight goes a long way

Pros: Crew could have been less rude

Pros: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.

Cons: Nothing

Pros: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.

Pros: Non stop flight

Cons: Staff not wake me up even after requesting they not wake me up to force feed a meal.

Pros: The crew was lovely

Pros: Well coordinated loading of plane. Good food service. Well informed..

Cons: Nothing..

Pros: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.

Cons: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.

Cons: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.

Pros: Everything.

Cons: Nothing.

Pros: The crew was great. Really friendly, we got skycouch and it was really comfortable

Cons: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.

Pros: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks

Cons: Nothing

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.