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Very kind Lufthansa agent somehow gave us all no charge extra business class seats and helped us get home rested and happy.

Boarding was conducted in a confusing manner as no boarding group was displayed on my boarding pass and group calls were inaudible. Flight was delayed due to oil issues and loading issues. Had to wait almost 45 minutes for bags at baggage claim.

Seats are complete BS for 10 hrs. The guy at counter canceled our return flight from europe. Lufthansa on the way back made United look like a trailer park gathering. If given the opportunity, I will never fly united again. Lufthansa seats werent much better to be fair but the service was a 10 out of 10. Incant express how difficult umited made my trip.

The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.

Food was not great. Small seating area for business class

United was excellent. We had very good experience flying the carrier. Certainly. We will opt to fly them for sure. Lufthansa is out.

Mizerable experience as my flight was canceled and have to spend $4000 to buy new tickets

There was a little turbulence taking off and landing but mostly it was too late for me to make my connecting flight to Greensboro. Everything else was excellent.

For my wife to be seated with our two children they put them in the last row on the plane where the seats don’t recline very much. The seats in front of them reclined fully which is basically in the lap of the last row which made it difficult to eat, move or watch the entertainment provided.

Not a fan of the diagonal partially enclosed business class seats or how they have to be converted to beds manually by crew. I prefer more isolation and user control for switching to lie flat.