Daily cleaning, installation of cabin HEPA filters on flights from Baden-Wurttemberg to Auckland
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Scores according to KAYAK customer reviews
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Pros: "Entire crew members, food, hospitality & aircraft."
Cons: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Cons: "Old Aircraft Interior, could be more comfortable"
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Pros: "The crew was amazing. They were all very nice to us."
Pros: "Service, crew, punctuality, plane, seats"
Cons: "Food, cold coffee and tea."
Pros: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Pros: "Timely schedule"
Cons: "Foods and beverages quality/variation"
Cons: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Cons: "Nice trip"
Pros: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Cons: "Movies and musics more variables from all over the world."
Pros: "Empty seats"
Cons: "Only snack No entertainment No chargers"
Pros: "Clean plane, comfy seats and great staff"
Cons: "Everything was good didn’t hate anything"
Pros: "Staff and crew were great. Very accommodating."
Cons: "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
Pros: "Great service, great flight"
Cons: "Warm not much as."
Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"
Pros: "Crew is awesome and nice"
Cons: "The seat was extremely uncomfortable."
Pros: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Cons: "Deception at the time of booking"
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Cons: "Nothing. It was perfect. Comfortable, cute stewards"
Pros: "very clean over a 9 hr flight , great seat and flight attendant"
Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Pros: "Service and crew were good, very kind and accommodating!"
Cons: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Pros: "Customer service was pretty solid."
Pros: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Cons: "Late boarding caused us to miss connecting flights."
Pros: "The attendants are all courteous and respectful."
Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."
Pros: "Very good experience with ANA."
Pros: "Everything excellent"
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "Love everthing."
Pros: "Free alcohol on international flights is always a plus."
Cons: "The movie selection was not as expansive as I've seen previously."
Pros: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
Pros: "Flight from Chicago had lots of leg room, Attendants are great!"
Cons: "Maybe come around more often with water/drinks and offer more movies and food choices."
Pros: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Cons: "Food was a bit salty. Bread was so cold."
Pros: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Pros: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Cons: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
Pros: "Almost everthiny good job keep it up, excellent !"
Cons: "Not ok"
Pros: "It was clean and nice"
Pros: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Cons: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Cons: "VGML food was not good. Needs significant changes"
Pros: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
Pros: "nice sevice"
Cons: "Poor customer service and lack of care for loyal passengers"
Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "Super good crew."
Pros: "The crew professional and friendly"
Cons: "The food was rather bland and did not live up to my expectations"
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Cons: "flight on time. flight was delayed and gate changed"
Pros: "Crew was amazing"
Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"
Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Pros: "Service was excellent!"
Pros: "Great seats and efficient service all round."
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Cons: "Flight way too cold"
Pros: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Cons: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Pros: "The crew was amazing. The seat were uncomfortable"
Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "So good to get on a flight where I can fit in the seats..."
Pros: "Everything From the food to the drinks to the comfort"
Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Pros: "Great service."
Cons: "Disinfectant smell."
Pros: "Excellent service"
Cons: "Very poor on board entertainment"
Pros: "Everything from Ticketing, Checking in......"
Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Pros: "Very friendly crew & modern aircraft"
Pros: "Excellent crew, efficient processes and overall relaxing"
Cons: "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
Cons: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."
Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
Pros: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Cons: "Can't think of anything:)"
Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."
Pros: "uncomfortable compared to the other flights"
Cons: "The entertainment was poor"
Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Cons: "Same price as Singapore airlines but it's a budget flight - silk air"
Pros: "Excellent services"
Pros: "The crew we're super amazing. They made the ride comfortable! The captains are really awesome!! They made ride really smooth. The movies were so great. They made the ride interesting."
Cons: "The food could have been better! I didn't like it at all!!"
Cons: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"
Pros: "Food was good and crew"
Cons: "Old aircraft from Doha to Dhaka."
Pros: "The flight was on time"
Cons: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Pros: "crew was so kind and lovely with our daughter"
Cons: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Cons: "Friendly and wellmennerd team."
Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Pros: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Cons: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "Food was terrible. It’s worse among the airlines."
Pros: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Cons: "I can't think of anything to make it better."
Cons: "Great selection of movies and the food was really good as well."
Pros: "Regular A330 was substituted for a 787 dreamliner."
Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Pros: "Great crew. Met every request and did a very professional, yet personal job."
Cons: "Overall meals were best I've had on flights. Did not care for last one but probably just a personal taste."
Pros: "They greeted us in Georgian at the gate during boarding, this was very nice."
Cons: "Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "The airlines' film library offers plenty of movies to watch."
Cons: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."
Pros: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Cons: "The food. Hire a chef that knows how to make the food palatable."
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "Great crew and food served was nice for airline food."
Cons: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Pros: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Cons: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."
Pros: "Food , good accommodation, friendly treat!"
Cons: "No thing really!"
Pros: "Great service"
Cons: "Food was average"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Cons: "Unfortunately WiFi services was off"
Pros: "The crew were nice and cautious"
Pros: "Hosted services"
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Cons: "The seats were very tight and the food was okay, but the staff was great."
Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."
Pros: "very courteous flight crew"
Pros: "All around a great experience."
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pros: "Great service and food."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Cons: "Nothing as such"
Pros: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Pros: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Cons: "Food below average, command of the entertainment screen not convenient."
Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Pros: "Crew amazing."
Cons: "Food variety should be increased."
Cons: "Would be nice if they offered hot towels for the Economy passengers."
Pros: "Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches."
Cons: "The food could have been a bit more exciting, but it was solid."
Pros: "LOVED the cup of Ramen anytime snack and curved utensils for eating on a moving plane, genius! Service and quality of product is great. If possible, I will always Choose Cathay Pacific airlines over any US Legacy Airlines to Asia any day!"
Cons: "Stop shrinking the check-in luggage size and allowable weight every few years. It's a nuisance to have to buy new luggage every few years when perfectly working luggage has to be thrown away because of size requirement shrinkage."
Pros: "Yup all gud"
Cons: "All gud"
Pros: "seats that i selected was change when we enter the boarding gate without informing us"
Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Pros: "Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule."
Cons: "I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat."
Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Pros: "The food and the comfort of the seat were excellent for a premier economy seat. All the flight attendants were extremely cheerful and helpful. I have nothing but good things to say about this flight"
Pros: "Except for one time service everything else is good"
Cons: "The stopover in Hong Kong was longer than I would have liked."
Pros: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
Cons: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
Pros: "The vegetarian food was excellent every time."
Cons: "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
Cons: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Pros: "All went to schedule and flight attendants very good"
Pros: "Smooth flight and I sleep well, excellent service , it was a long flight but can’t complain ,"
Cons: "I didn’t like that I was seating next to the toilet coz I can smell when someone is using it"
Pros: "Up and down at the right time and place. Great experience."
Pros: "Loved the service of the crew, the food, and the spacious seating."
Cons: "WiFi would be a nice addition."
Pros: "The crew and entire ground staff very courteous. Good entertainment choices. Crew tried their best to make a good experience."
Cons: "Decent 777 planes, but felt dated and very cramped. Food was disgusting and limited options."
Pros: "The crew is always very polite and professional."
Cons: "I fly every two months and have to watch the same movies over and over. There should be a more frequent change. I just can't handle airplane food...........even if its Italian or American, it still tastes Asian."
Cons: "The flight was delayed for one hour."
Pros: "Was in premium economy from Hong Kong to London. Fairly comfortable seats. Managed to sleep about 7 hours. Food was decent."
Cons: "Crew appear disinterested in the service."
Pros: "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
Cons: "Seat was a touch faulty"
Pros: "A very enjoyable flight experience, everything was very smooth."
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Pros: "My husband fainted twice and they are so nice to accommodate my husband to the first class section so he can rest and sleep well! Amazing crew and I thank each and every one of them for their concerns and kind heart!"
Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Pros: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Cons: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Pros: "Flight was cancelled, it didn't happened"
Cons: "Flight was cancelled, it didn't happened"
Cons: "Delayed flight caused a lot of problems and charges for us"
Pros: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Pros: "Very spacious and comfortable seats, great service, good food."
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
Pros: "Cathay Pacific takes great care of you. The food is good (for airline food anyway), the staff is helpful, and there is a pretty good selection of free movies. I would definitely fly with them again."
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Pros: "Crew was very nice."
Cons: "Missed connecting flight from Hong Kong to JFK. I was given another flight but had to wait seven hours. Meal vouchers did not cover enough for how long I waited. New flight was not direct like the original one so there was a layover in Vancouver. I was supposed to get back to New York on February 2nd at night, but arrived around 6:00am on the 3rd. This was a major inconvenience since I had school 3 hours after I arrived and then work. I would suggest to not have arriving flights and connecting departing flights less than hour and thirty minutes to two hours apart. Only for delay issues."
Cons: "We traveled the entire Hong Kong airport until they settled on a departure gate. Needless to say our flight was 2 hours delayed."
Pros: "The staff is kind and professional. The lavatories are kept clean by the staff during long flights."
Cons: "Remind passengers when sick, to wear masks or cough into tissue."
Cons: "Food have to be more tasty"
Pros: "Check-in and Boarding was the most enjoyable portion of the flight."
Pros: "The stewards worked very hard, the pilots did a good job. The food was good too."
Cons: "I think it's cruel that this company (Cathay Pacific) has bragged about these economy seats being comfortable. They are not !!! My back hurt and my knees were killing me because they have you crammed right up to the seats in front you so you feel like you are packed in a sardine can! And you will be in big trouble if you take a window seat and you need to go to the bathroom because then you must be a contortionist to get out of that seat when in flight and everyone has their seat reclined, just horrible!!!"
Pros: "Seats are relatively comfortable and there are a lot of free snacks."
Cons: "We had trouble checking in online due to a hyphenated last name- tried to call the airline a couple times and everyone was polite but did not help us. We kept getting shunted to someone else and in the end no one did anything and we got stuck in terrible seats separated by many rows. Still better than United though."
Pros: "service was top notch"
Cons: "wish economy chair could recline slightly more but I understand its all about space."
Cons: "Seat can not be reclined, where it makes you slouch, very uncomfortable position. Meal time is rather odd, should be re schedule since we depart on early morning hour."
Pros: "Everything! Even coach was a great experience"
Pros: "The cabin crew was very kind and helpful. Excellent service throughout the flight. The in-flight entertainment screen had a bunch of new films and series to choose from, that's a big plus. The dinner and breakfast were not that special, but very good considering it was served at 36 000 feet."
Cons: "I flew in Economy, and the legroom was awful for me. (I'm around 190cm tall.) The seats were crammed so tight I had trouble staying comfortable even when awake, and I didn't sleep too good."
Cons: "not enough food"
Cons: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Pros: "not much"
Cons: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."
Pros: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Cons: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Pros: "Amazing crew"
Pros: "Same crew. Really nice flight smooth and professional"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class."
Cons: "Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight."
Cons: "Look like everybody to not know what they want to do"
Cons: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"
Pros: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."
Pros: "All good"
Cons: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Cons: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Pros: "See above"
Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Cons: "Quite satisfiedoverall"
Pros: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Cons: "Minimal entertainment but understandable for a short flight."
Pros: "Everything as expected"
Pros: "The flight itself was on time, the food was basic, just like drink."
Cons: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."
Pros: "Great staff, amazing experience."
Cons: "No vegetarian food"
Pros: "Friendly crew. Flight left on time"
Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."
Pros: "The crew were excellent and plane was comfortable"
Cons: "The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit."
Pros: "Crew was friendly and professional."
Cons: "Seat wasn't the best in premium economy. Quite hard with little support."
Cons: "The flight was late."
Pros: "Seat comfort, service excellence"
Cons: "Quite outdated movies on entertainment system"
Pros: "Very nice staff at the gate and awesome media selection on the plane."
Pros: "free upgrade to business class :)"
Cons: "flight was delayed. personal works very slow"
Pros: "food was great"
Cons: "gate changed and we gad to take the bus to the plane which lead to sn delay and almost the plane couldn't leave before the airport closed. however, we eventually made it ..."
Pros: "Even though we were a little late boarding and taking off, we still arrived 15 minutes early. The on board snack was pretty good (cheese sandwich) and the coffee was lovely - good quality and just what I needed."
Pros: "The female flight attendants always look great."
Cons: "Food foul / fowl staff brusque breakfast in edible stone cold dinner as something my 10 year old could better prepare boarding chaos Frankfurt immigration staff curiously aggressive wouldn't pay premium economy again with this airline"
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "When in the air crew attentive"
Cons: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Pros: "While showing wear and tear, the business seats are great - comfortable with nice design"
Pros: "Don't like anything"
Cons: "Bad food delivery crew members always restless mood"
Pros: "process of online check-in - fully automated so just few clicks on link (without entering booking number etc) which I received by email and I was ready to go"
Cons: "bus in Frankfurt"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Patronizing crew."
Cons: "Seats are very uncomfortable. Body wants to slide forward."
Pros: "Crew inside the plane was lovely."
Cons: "Problems with the check-in online that made it impossible and cause that me and my partner had to seated not together. In the counters at the airport, we asked if it was possible a solution as I suffer with big anxiety and needed to be together my partner during the flight, and they answered us in an extremely rude way. Luckily we could change it with other passangers inside the plane by ourselves. Not a fault of Lufthansa but something that made the flight HORRIBLE was an extremelly smelly and very heavy guy seated next to me that used half of my seat and made me be really uncomfortable."
Pros: "Every thing"
Cons: "The flight was canceled"
Pros: "Flight was 10 minutes late departing but a short flight time led to us arriving in CDG on time."
Cons: "Baggage delivery to carousel 6 at CDG took over 40 minutes with delivery coming in small batches......the flight time was shorter!"
Airlines flying from Baden-Wurttemberg to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Baden-Wurttemberg to Auckland
Masks required on board, masks provided on flights from Baden-Wurttemberg to Auckland
Social distancing seating
Middle seats unavailable to book on flights from Baden-Wurttemberg to Auckland
Testing for antibodies, testing for symptoms for flights from Baden-Wurttemberg to Auckland
Waiving of change fees. Search flexible flights from Baden-Wurttemberg to Auckland