Cons: "Charging outlets Staff could be friendlier"
Pros: "Everything was amazing"
Cons: "Stay safe"
Pros: "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
Pros: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Cons: "More movie selections"
Pros: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Cons: "Foam earplugs would be a welcome addition."
Pros: "The food is great! The plane is clean. The crew is super nice."
Cons: "The seats are uncomfortable, as with any seats in coach with other airlines."
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "Flight attendants friendly and helpful."
Cons: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Pros: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Cons: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Pros: "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
Cons: "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
Pros: "Great customer service"
Cons: "It was hot and no airflow"
Cons: "Food and entertainment were not offered so I can’t rate them."
Cons: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Pros: "Phillapines was awesome and I want to go to Korea next the Philippines is building a new airport to cebu city maybe direct from N.Y. would be awesome"
Cons: "Eveything was seamless for a novice"
Pros: "Great service, economy legroom"
Pros: "Crew service"
Cons: "Food quality was ok."
Pros: "Great service on board and the shiny new Terminal 2 at ICN didn't hurt!"
Cons: "Nothing to dislike."
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Cons: "Korean Air is amazing but Flyus.com is horrible."
Pros: "Friendly service"
Cons: "Not enough movie selection and the food selection"
Pros: "Very roomie and friendly service"
Pros: "Flight had to be cancelled because kayak/Korean air allowed us to purchase these tickets aware with the expiration date of Lauren Butz’s passport this would be an issue. Disgusting business practice."
Cons: "See above. Kayak or Korean air should refund us the cost and some for the stress incurred on our honeymoon, the extra night stay in San Francisco and all the challenges incurred with little to no help from Korean Air on finding an APPROPRIATE resolution (they’re best offer was for us to buy two tickets for the same flight pattern 1 day later for an additional $1,500. THey wanted us to pay them more to get us there? After their shady business practices of willingly stealing money for our initial flight purchase for our honeymoon? Atrocious.)"
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "Food, would of liked snacks or dessert."
Cons: "Would of like more movie choices"
Pros: "The flgth was grate and comfortable. Will fly with Korean again."
Cons: "I could not hear an anounment very well. It was pumbpy."
Pros: "On time, clean, friendly, comfortable, helpful."
Pros: "Korea Airlines is the best!"
Pros: "The in-flight experience is just fine."
Cons: "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
Cons: "re you trying to register for? ~ Garrett"
Cons: "The airplane was very old & the seats were not comfortable. For a 15+ hour flight, it was unpleasant."
Pros: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Cons: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Pros: "Business class lie flat bed"
Cons: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Pros: "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
Pros: "I liked the fewer seats. Ready to get out of."
Cons: "Constant turbulence made going to the bathroom troublesome"
Pros: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Cons: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Pros: "I like to fly on Korean Air. Always done right."
Pros: "Service was good... Entertainment and food was on par with what I expected"
Cons: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Pros: "On time takeoff and arrival"
Cons: "Entertainment choices e.g. (movie choices) limited. alcoholic drink choices limited too"
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Cons: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Pros: "Excellent service from staff. Always with a smile. Food was exceptional!!! They even serve icecream on board!!! Food and drinks kept on coming."
Pros: "There was loads of entertainment during flight , food was great and crew was friendly."
Pros: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Pros: "The entertainment was great ,and the food"
Cons: "Waiting on long line to use bathroom"
Pros: "Great services"
Cons: "The flight is too full"
Pros: "There was plenty of room with empty seats."
Cons: "The breakfast food was not good. Some of the staff couldn't speak English."
Pros: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Pros: "Excellent Cabin services."
Pros: "The crew was friendly"
Cons: "Bathrooms could have some lotion for dry skin"
Pros: "Food and leg room"
Cons: "All was fine"
Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Cons: "maybe they can offer more snacks on the plain"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "The crew and comfort of the flying ship is excellent."
Cons: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Pros: "all nice"
Cons: "nothing but avoid bread"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Cons: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."
Pros: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Cons: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Cons: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Pros: "Individual service, happy and natural looking crew, comfort and company aim."
Cons: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"
Pros: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Cons: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Pros: "Good, attentive service by the crew."
Pros: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pros: "The check in crew needs training and learning the international rules Also they are missing kindness"
Cons: "Need completely replacement with expert crew"
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "Not being on time from Doha to chicago, it was an hour late departure."
Pros: "I liked everything about the flight."
Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."
Cons: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."
Pros: "Service, friendliness of that staff"
Cons: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."
Pros: "Excellent customer service"
Cons: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "Plane wasn't full, which was nice."
Cons: "Boarding was a mess. Starting the pre-boarding process into an area without a restroom was horrible. Not allowing us to bring a water bottle on a 14-hour flight was cruel. Movie selection could be better. Additionally, it seems like the Qatar airport is becoming more like a US airport. Agents were barking orders and the pre-boarding process was slow. It was not a good start to the flight."
Pros: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Cons: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Pros: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Cons: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."
Pros: "Aircraft was new and good."
Cons: "Non Vegetarian meal was over by the time the service reached me."
Pros: "Seats were very comfortable and so were the entertainment options"
Cons: "The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par"
Cons: "Food and drink service"
Pros: "good service, on top of it i have been upgraded during the longer oversea flight. i like the companies doing that often"
Cons: "food can always be better but overall ok"
Pros: "Crew amazing."
Cons: "Food variety should be increased."
Pros: "The seat is good"
Cons: "The price low a little more is better"
Pros: "Everything was excellent, crew, seat, food"
Cons: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Pros: "Yup all gud"
Cons: "All gud"
Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Cons: "The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs.."
Pros: "Reasonable leg room in the economy"
Cons: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Pros: "Comfortable enough on board. Good service."
Cons: "Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!"
Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Pros: "A perfect landing/touchdown into Auckland. Great pilot"
Cons: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
Cons: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."
Cons: "The stopover in Hong Kong was longer than I would have liked."
Pros: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
Cons: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
Cons: "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
Pros: "their korean movies"
Cons: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
Pros: "All went to schedule and flight attendants very good"
Pros: "Hard to make such a long trip comfy in economy"
Cons: "Very attentive crew. I didnt go hungry or thirsty. Real friendly."
Pros: "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
Pros: "Just great all round"
Cons: "The flight was delayed for one hour."
Pros: "Superb crew and excellent service."
Pros: "The crew is excellent. Travelling with baby and they take care of us attentively"
Cons: "Delayed 30min in the end."
Pros: "The flight was short, but still included a full meal. The flight crew was very helpful and thoughtful."
Pros: "Food and attentive staff"
Pros: "The Attendants were excellent"
Cons: "I am a big man and found the seats a bit tight"
Pros: "watching movies and tv is excellent. Crew provides excellent service. The most comfortable seats."
Cons: "bathrooms were dirty"
Pros: "- Crew friendly and helpful"
Cons: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
Cons: "food was horrible. Please improve the quality and quantity."
Pros: "We really appreciated the nice customer service we received from the check in desk!! We were able to upgrade and get our seats together- thank you! Also Cathay Pacific gave us our boarding passes straight through to our final destination which made it possible for us to narrowly make our flight once we were in Chicago. Very grateful for this."
Cons: "Our airplane had technical problems and our flight left 2 hours late, which made it very tight to make our connection in Chicago. This was very hard. We just wish that the delay hadn't been so long."
Pros: "The crew was excellent and helpful."
Cons: "Some seats could not be made upright and passengers had to move around during landing time. While serving food, it took close to 2 hours to start serving everyone and the pre-ordered meal was served. Very delayed."
Pros: "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
Cons: "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
Cons: "Child in seat behind hitting screen in back of headrest (play a game on it) while I was trying to sleep in the middle of the night"
Cons: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."
Pros: "DIrect flight to HK"
Cons: "The flight was freezing, blankets were worn and dirty, floor was dirty, seats were dirty, food was extremely basic."
Pros: "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
Cons: "All was good"
Pros: "friendliness of crew and ease of boarding"
Cons: "food was ok"
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Pros: "Had a very present experience. Crew was lovely and helpful. Liked that we had menus for meals and snack readily available. Felt like the food was better than the average plane fair and wine with the meal of you want it. Plenty of movies on the media screen. There was often a line for the toilets. We must have been a well hydrated flight. Attendants were good with maintaining the tissue paper etc when notified that it had run out Overall a very pleasant experience."
Pros: "I liked the fact that the plane was not delayed...pretty impressed by that because I fly a lot and some of the worst offenders in flight delays have to be ones that fly within the USA. Boarding the plane was very organized."
Cons: "Food...it could have been better....but you do get feed often."
Cons: "Process needs inprovement. Had to wait 1 hour for my bag at SFO. 2/3 of bags showed up within 15 min. Nobody seemed to know what's going on. Business class was relatively empty, yet the airline did not make any offer for upgrade to business, at flight time. So many other airlines do it the days. Food average at best. Prefer more quality food, even if i have to pay extra"
Pros: "Service, Food, and every aspect of the flight was the best I've experienced in a long time."
Cons: "I have nothing negative to say at all."
Pros: "Food was incredible and the staff were so accommodating! Absolutely loved it!"
Pros: "Good food and comfortable seats . Checked in carry on for free- plus for me and my family !"
Cons: "Food and entertainment cud be better"
Pros: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Cons: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."
Pros: "Service was excellent"
Cons: "Carry on baggage size misleading"
Cons: "Boarding was late and line was very lonf"
Pros: "Crew was great, seat comfortable, food was fine."
Cons: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Pros: "Officers in the airport are rude and offensive, racial discrimination."
Cons: "Change their employees, arrogant, not professional"
Pros: "The food"
Cons: "If there was Headphones on flights"
Cons: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Cons: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Pros: "Reliable, modern cabin, nice crew"
Cons: "Some more music choices would be nice"
Pros: "Seat was ok, crew was friendly"
Cons: "Movie options were limited"
Cons: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Pros: "Missed this flight because the first one was late"
Pros: "The buttered pretzel was nice, and different."
Cons: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Pros: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Cons: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Pros: "No problems to report. Boston to Zurich in under seven hours."
Cons: "The flight was delayed 30 minutes. Not once did we hear an apology. They also changed the gate on us last minute and didn’t communicate. We discovered accidentally"
Pros: "100% the best flight experience I've ever had flying. Wish I flew to Europe more so I could fly with Swiss more often. Thanks!"
Pros: "on time performance; friendly flight attendants"
Cons: "bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy."
Pros: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Pros: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Cons: "Leg room is on the tighter side!"
Pros: "Stewards were friendly; snacks were good"
Cons: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."
Pros: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Pros: "on time, good food, pleasant service"
Pros: "The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa."
Cons: "The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats."
Pros: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Cons: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Pros: "i'd like services and the food"
Pros: "Fast journey despite a short delay it arrived on time."
Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Cons: "Leg room."
Pros: "staff were very helpful"
Pros: "Thank you for the sandwich!"
Pros: "Great complimentary chocolate."
Cons: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Pros: "Once staff arrived all went well."
Cons: "The flight was scheduled for about 1pm and we arrived with another connecting flight to the Athens airport at 8am as that was our only choice. No staff arrived until 11am to check people in and take baggage. We were flying business and would have liked to check in earlier and make our way through security to the business lounge but could not and had to wait for three hours. It would have been nice to have one person on duty."
Pros: "Very pleasant and friendly attendants. Food good, you'll never feel hungry! Love the chocolates!"
Pros: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Pros: "Professional polite crew."
Cons: "Seats too SMALL Food not eatable"
Cons: "Minimalist breakfast."
Pros: "Overall very pleased with the airline"
Cons: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Pros: "The trip thank God was not a long flight."
Cons: "Crew was not very nice unfortunately."
Pros: "Everthing went as planned. Left on time. Cannot complain."
Pros: "Boarding and staff okay"
Cons: "Terrible plane ; no room , the most miserable flight we have ever been on"
Pros: "Decent food (great chocolate), polite attendants and updated aircraft"
Cons: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."
Pros: "Crew fine"
Pros: "- direct flight"
Cons: "- terrible seats/entertainment - terrible food - terrible service in general and unfriendly with any requests"
Pros: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Cons: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."
Pros: "Doing a fantastic job keep on"
Pros: "Crew service"
Cons: "Few seats in boarding area"
Pros: "Great food and entertainment"
Cons: "On time departure"
Cons: "At least nicer flight attendant and better service"
Pros: "on time"
Cons: "The food could have been more tasty and warm."
Cons: "The food from Canada was very Canadian, but on the way back way more traditional chinese"
Cons: "It was overall good goong there, however my trip back from Manila to Ontario was cancelled due to employee strike and i had a 12 hr lay over in Taipei and diverted my flight to LAX and have to pay almost $100 for my Uber ride. I will have to ask China Airlines to reimburse my Uber expenses."
Pros: "The staff were actually very nice and possibly the only good thing about this trip."
Cons: "The turbulence was the worst I had ever experienced in my life. Granted, I understand nothing can really be done about that but, the captains made little to no effort to inform us when we would be hitting turbulence. All he said was “Crew, take your seats.” People just had to assume we were about to hit turbulence. And gosh was it horrible turbulence. 13 and 1/2 hours and at least 7 incidences of really hard turbulence. I got no sleep at all, cause I was much to afraid to even close my eyes. I wish the capitains could have said something to calm us down. It was frightening."
Pros: "Honestly the turbulence really did not make this an enjoyable ride. I actually could not wait for us to late. It was rather petrifying."
Cons: "The food was not great and again the seldom announcements about turbulence made this a difficult ride."
Cons: "Everything perfect"
Pros: "Got an exit row seat. Lots of leg room."
Cons: "No complaints."
Pros: "Crew excellent"
Pros: "Very standard flight overall, but was mostly impressed with how hard they worked to get me a veggie meal when it was not in the system. The staff was super accomodating and very friendly. I had read a lot of things about them losing bags, so I was nervous. Mine came through very quickly from Hong Kong to Tokyo, and I had a stop in between."
Cons: "Flight was delayed and it was not mentioned until past boarding time."
Cons: "3hr delay on the tarmac due to maintenance issues after an aborted takeoff."
Pros: "All my family wanted to have chicken flavor ,but we all got the wrong one"
Pros: "Everything was on time."
Cons: "Seatbelt was too short"
Pros: "The plane was late coming in but the staff only detained us 30 minutes which we made up flying to Sfo"
Cons: "Rather cramped quarters for such a long flight."
Pros: "Overall flight was OK. Seems like a good value for the price paid."
Cons: "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."
Pros: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Cons: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
Pros: "Food and transfer is great."
Cons: "Flight delays."
Pros: "Movie choices"
Cons: "Staff treatment, food, cabin pressure was off, cold temperature, uncomfortable seats"
Cons: "the food to much asian"
Pros: "Even with some delay taking off, we were only a few minutes late at LAX. Overall flight was nice and uneventful."
Cons: "Baggage is not First In First Out. Although I was probably one of the first few passengers coming out of immigration, my bags came in last. It took about 45 mins to 1 hrs after immigration to get my bags. Was it because they were first loaded in Taipei, since our connection form Manila arrived 4 hrs before the LAX flight?"
Pros: "Like the checking in crew"
Pros: "Nice, clean planes. Nice staff."
Cons: "Bland food."
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "The fact that the flight was on time the service was grate ."
Pros: "Everything is good & went fine!"
Pros: "I had 4 seats for me"
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Cons: "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
Pros: "comfortable seating and leg room, great selection of movies for entertainment."
Pros: "No issues, no delays, food and services on par."
Cons: "Delayed one hour ..."
Cons: "Flights were delayed taking off from LAX and Taipei."
Cons: "Terrible food and movie selection"
Pros: "Aside from the one issue mentioned, everything else was fine."
Cons: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Pros: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Pros: "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
Cons: "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."
Pros: "turbulence not bad."
Cons: "Lady passenger arguing for 20minutes with 3 fight attendants about her luggage not being near her seat, because bins were full. she should have been kicked off plane. i kept getting bumped on right shoulder every 8 minutes by people walking up or down aisle. so, no sleep."
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "comfort of premium economy seating in 777 ER300"
Cons: "Food service not that good."
Pros: "I had to make an emergency trip back home ASAP, and China Airlines had the best schedule. It was my first time flying with them, and I was not sure what to expect. Some quick research about safety and traveler experiences - indicated it would be a reasonably safe and comfortable flight. It was - good seats, smooth takeoff and landing, diligent attendants, and meal service was decent (for example - on par with KLM, better presentation than Air India, not as good as Qatar or ANA). I would consider flying with them again."
Cons: "Lunch meal was a rice/chicken/vegetable/thick sauce micture. Decent, but I was a bit put-off by the soupy rice. Perhaps because I had the congee for the breakfast meal, and had had enough of rice porridge texture."
Pros: "Would recommend it!"
Pros: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Cons: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Pros: "Comfort seats, new airplane, very friendly service."
Cons: "The food was rather ordinary and the amount of wine I got on this JFK to TPE flight was no more than 2 oz."