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Top 5 airlines serving Baden-Wurttemberg to Auckland Intl
Scores according to KAYAK customer reviews
Pros: "Staff upgraded me both ways to an emergency exit row with more leg room."
Cons: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Pros: "Food is great. Crew are very nice."
Cons: "Advanced seat assignment"
Pros: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Cons: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Pros: "The crew was excellent!"
Pros: "Too hot onboard"
Pros: "Lovely crew."
Pros: "Nice, clean efficient. Comfort was good."
Cons: "The crew was great but pretty impersonal. Not a great selection of movies."
Pros: "This was not to positive off a flight."
Cons: "Boarding easy, I am Handicapped, but arrival was a joke. Was never offered assistance. After 12 hours on a plane with braces on both legs you have to walk about a half mile to baggage and stand in lines to get out."
Pros: "All fine, no complaints."
Cons: "Up date movies."
Pros: "Efficient, no worries."
Cons: "Movies out dated"
Cons: "They should serve variety of. Food"
Cons: "Need more movie options for a 14 hour flight"
Pros: "Clean, kind cabin crew & nice meals"
Pros: "The 2nd flight plane was alright"
Cons: "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Pros: "Yes, we were unexpected and surprised being upgrade to premier class"
Cons: "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
Pros: "Services from the crew and the seat are what expected being in eco-normic class."
Cons: "can upgrade or afford to go by at least business class"
Pros: "Great service and a very friendly crew."
Cons: "The food was ok, average and nothing special."
Cons: "Great value ,excellent and friendly service."
Cons: "No, all good"
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Cons: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Pros: "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
Pros: "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
Cons: "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
Pros: "Service and food was good."
Pros: "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
Cons: "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
Pros: "Same as above."
Pros: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Pros: "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
Cons: "We boarded late but the communication was good."
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
Pros: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Pros: "The staff were kind and very helpful when my USB port didn’t work. They were eager to fix the problem."
Cons: "There was no way to book seat or check in online ahead of time. There was no order to boarding the plane. It was a just 1 big line."
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Pros: "Very helpful crew. Good leg room"
Cons: "Entertainment system did not work, so I was moved to another seat."
Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Pros: "My flight to Seoul was originally through Air Canada but my flight was cancelled due to weather in Toronto. So I was rebooked with Korean Air and I loved every minute of my flight. The staff are so talented speaking flawlessly in Korean and English. They made me feel comfortable for the whole 14 hours. I’d definitely fly with them again."
Cons: "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Cons: "Almost nothing"
Pros: "flight delay for more than an houe"
Pros: "Big screen. Full soda cans. Not too cold. Space for legs"
Pros: "The service is great. The food good. The seats are standard sleeper seats, so also good."
Cons: "the wine selection was not so good. They could do much better with the wine. It’s not the cost it’s the selection. For the same price range they could have better tasting wine."
Pros: "More than enough seat space I was on seat 28. I actually slept most of the time which usually doesn't happen so I guess it was just that comfortable. Attendants were great and food was fair but can't really expect much for airplane food. I would definitely fly Korean air again."
Pros: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Pros: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Cons: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Pros: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Cons: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Cons: "Poor customer service and lack of care for loyal passengers"
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Cons: "Can not be topped up"
Pros: "Crew is attentive to our needs"
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Cons: "Satisfied service friendly staff overall satisfied."
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Cons: "Food could have been better."
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Cons: "My moslem meal selection wasn’t provided onboard"
Cons: "I liked everything"
Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Pros: "Customer service, food, seats"
Pros: "Nothing beats Singapore SQ!"
Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."
Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pros: "all of SQ"
Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "The trip was horrible we have to sit separately three places."
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Pros: "crew very helpful with seating service on board also good"
Cons: "head phones for entertainment very uncomfortable Food not to my taste"
Pros: "Boarding was good and the flight time was shorter than expected."
Cons: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Pros: "Very attentive and super awesome crew."
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Cons: "Cabin temperature was really hot."
Cons: "Hostesses not so pleasant"
Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Pros: "The crew were excellent"
Cons: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Pros: "The seat is good. Entertainment is good."
Cons: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Cons: "I was turned away at the gate and was unable to board the plane. It was an awful experience!"
Pros: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Cons: "I paid for seats, but there is no record of my purchase at NZ air."
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "The crew was great. Really friendly, we got skycouch and it was really comfortable"
Cons: "Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces."
Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
Pros: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Cons: "Nothing. The flight was efficiently run and seats comfortable."
Pros: "Crew were great!"
Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Pros: "The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment."
Cons: "Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible."
Pros: "The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight."
Pros: "Friendly crew"
Cons: "Crumbs still on my seat when I boarded"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "Short flight. No problems."
Pros: "Crew was really nice however slightly absent during the flight."
Cons: "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."
Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Pros: "Flying on the plane with mighty KORU on the tail always gives me a buzz"
Cons: "Better meal as the meat dish was a bit cold when it arrived."
Pros: "A whole season of New Girl!"
Cons: "Was very crammed."
Cons: "Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal."
Cons: "No enough blankets when feeling cold"
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "Everything else."
Cons: "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
Pros: "The staff was very helpful"
Cons: "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Pros: "I love the entertainment system. The airline attendants uniforms are very colourful."
Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
Pros: "Great flight with wonderful service."
Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
Pros: "arrived early at destination ground crew helpful with seating"
Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
Pros: "Very smooth, uneventful flight, perfect, in other words"
Cons: "More leg space should be given to who have height to6”1’ or so."
Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"
Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "the fare is so cheap ,service is excellent"
Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"
Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Cons: "Crew forgot to serve us our meal."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Crew was wonderful. Comfortable seat with nice meal. Overall loved it"
Cons: "Crew on flight back to philly not as helpful"
Pros: "There are very friendly"
Cons: "Just continue the better services"
Pros: "To long lay over"
Cons: "Direct flight from South Africa to USA"
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Pros: "The crew is always very professional."
Cons: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Pros: "Great staff, great comfort. Great airline!"
Cons: "The boarding system is somewhat confusing with 5 different zonings."
Cons: "Food was terrible. It’s worse among the airlines."
Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"
Pros: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Pros: "Crew was very accommodating"
Pros: "Liked the smoothness on boarding and the organization. Keep it up!"
Cons: "Attitude of some of the flight attendants and more entertainment."
Pros: "The airline was helpful even though the flight was delayed"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "Same again the crew were fab"
Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pros: "Foods were great."
Cons: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Pros: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Cons: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."
Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."
Pros: "Qatae Airways is second to non as always"
Pros: "Great service"
Cons: "Food was average"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"
Pros: "Crew were good, food was decent"
Cons: "Equipment/electronics was a bit dated."
Pros: "Good service!! Good food!! Great staff!!"
Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Pros: "quick eficient"
Cons: "long flight"
Pros: "Never spending too long waiting for anything."
Cons: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Pros: "Cabin crews were politie"
Cons: "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"
Cons: "Wrost app I don’t advise any one use it cause"
Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Pros: "Great hospitality"
Pros: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Pros: "Comfortable, on time"
Pros: "All good"
Pros: "All around a great experience."
Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Pros: "Everything, one of my favourite airlines"
Pros: "The crew was okay And the seats good it’s little wide In general was okay"
Cons: "The food not so good I like service on the plane was good"
Pros: "Flight was half full, had the whole row to lie down and sleep in economy class, so had a really comfortable flight"
Cons: "Better inflight entertainment"
Cons: "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."
Pros: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Cons: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Pros: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
Cons: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
Pros: "Easy transit. Plesant crew."
Cons: "Not much to add for an economy flight!"
Cons: "Improve cabin comfortable"
Pros: "Relaxing Cabin crew were awesome"
Cons: "Not that I can think if"
Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Pros: "Excellent service"
Pros: "ICE is amazing, excellent food also in economy, comfortable seats."
Cons: "If you sit on the double seats in the back you have to wait a lot to get off the plane."
Pros: "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
Pros: "Great comfort and entertainment some of the best I have ever had on a plane. Will definitely fly Emirates again."
Cons: "Not huge fan of boarding off a bus instead of the traditional way from the airport terminal. Food selection could be better but overall not bad."
Pros: "Early landing great service loads of legroom as am 6ft 5"
Pros: "The attendant helped find me a vegan option at the last second."
Cons: "Airplane to late"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Cons: "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
Cons: "Seats are uncomfortable and crew uninterested"
Pros: "Emirates is everything we can wish"
Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Pros: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Cons: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
Pros: "Crew was very attentive ."
Cons: "The flight was an hour late. Since the airlines only gave us a 2 hour layover knowing we would have to go through immigration and retrieve our luggage and recheck it, we missed our connection, then the airline tried to make us wait another 18 hours for a flight. We had been already traveling for two days. Airline offered no expedited support to get off the plane first or help through immigration, completely unacceptable!"
Pros: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
Cons: "My husband showed up at the airport but they didn’t let him go to flight because it’s one way ticket. We called but no any help."
Cons: "Nothing i"
Pros: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Pros: "The crews"
Cons: "The wifi is bad the food is bad im in business class"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Cons: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worse flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Cons: "Nothing at all"
Pros: "I was able to uograde"
Cons: "They used a lot more miles to upgrade than I thought they would Emirates keeps saying the ticket I bought through Kayal was a super saver- well I did not find the time combo I needed to travel and the prices I found on the Emirates website and Kayak were similar to within 50$"
Pros: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
Cons: "Nothing to report"
Pros: "Footrest would be good for a long haul flight."
Pros: "Service, atmosphere"
Cons: "1st food was same as it was from Karachi to Dubai"
Pros: "Hard to fault Emirates business class flights, flight was comfortable and smooth and crew attentive"
Cons: "Would love Emirates to fly the A380 from Glasgow but know its not possible with our small runway, maybe worth investing in though as always a busy flight both segments"
Pros: "Emirates is the best Airline"
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."
Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
Cons: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."