Delay with the flight with one day later, and then from Frankfurt 11 h delay, this is unacceptable, what a shame
Did not get to take it. Earlier flight was cancelled
Cons: "Mejorar las oferta de películas abordo"
Pros: "Airplanes, crew, entertainment on Lufthansa airplanes"
Cons: "Leaving Frankfort on-time"
Cons: "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"
Cons: "The cancelled the flight and I end up having to change all the routing of my trip back to the US. So instead of 15 hour trip to the US, and end up having a 24 hour trip!!"
Cons: "the flight was delayed by about 30-45 minutes"
Cons: "Seat very short & im only 5’2” and it was short even for my legs. Too short for anyone average Otherwise ok"
Pros: "The airport was good"
Cons: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"
Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."
Pros: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Cons: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Pros: "Timely departure and arrival. Friendly and effect I’ve staff. Despite close connection in Frankfurt, luggage made it with me to Atlanta."
Cons: "Classical music selection was extremely limited. Complementary headphones were inferior to the point of being useless. I could understand only a small amount of the dialogue until I switched to my own earphones."
Pros: "friendly crew, got the meals we ordered, overall a smooth and uneventful flight"
Pros: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"
Cons: "Flight was 2 hours late in departing from Frankfurt."
Pros: "Service, food, on time, everything that counts was in place."
Pros: "Everything is good"
Cons: "Food use to be better"
Pros: "staff was friendly and service in general was good"
Cons: "Food was not good , Chairs was not comfortable"
Cons: "Nothing! No movement in Jedda while refueling, gets the flight conferr"
Pros: "I loved the hot towels."
Cons: "Not enough leg room!!!!!!! (I am only 5.3 Inch tall) What about the taller people? I was having stomach problems after eating the airplane food."
Pros: "Efficient and friendly checkin, good flight overall"
Cons: "RUDE male flight attendant, but the ladies were nice and helpful."
Cons: "Seats are small, no entertainment, food was below average."
Pros: "The crew members were friendly."
Cons: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."
Pros: "Best part: Getting off the plane and swearing never to fly with Lufthansa again."
Cons: "Flying to Munich- flight was cancelled. Had to rebook on United for the following day. Arrived almost 2 days late (the original was direct, the United had layovers) and missed a planned trip to Neuschwanstein castle. Flying from Munich- The entertainment screen was broken, completely unusable. After a hard reset by the flight attendant several times... Still broken. She said she thought it would fix itself once we were at cruising altitude. Nope. Notified the flight attendant who said vaguely "I'll see what I can do..." Never came back to check, never got offered any sort of compensation (even something like a free mixed drink would have been nice), offer to move seats, nothing. So- ten hours with no entertainment/nothing to watch, just a malfunctioning screen. Food was mediocre. We boarded late, and left almost 1 hour late because they had to wait for an employee (who was not working, just getting a ride back) to board. Literally there and back with Lufthansa was a fiasco. On top of it, we have been back for 3 weeks and are still waiting to hear back from Lufthansa customer service. Apparently they only communicate by email with complaints. Not over the phone. So after repeated emails, just radio silence. Terrible airline."
Pros: "Very nice staff at the gate and awesome media selection on the plane."
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Cons: "for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE"
Pros: "Nothing, really nothing"
Cons: "Really never had less room in a seat!!!"
Pros: "excellent flight crew, and entertainment options"
Cons: "the food/meals on this flight was awful. More snack options would be nice."
Pros: "Food TV movies service cab crew."
Cons: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Pros: "caring attendants"
Cons: "some food"
Pros: "the staff is top notch"
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Pros: "Short flight so it was good"
Cons: "Everything was good"
Pros: "Great individual attention."
Cons: "Lufthanza is still "rule bound" and somewhat inflexible. Staff had some trouble adjusting to individual request (e.g. one passenger changed her mind on the meal choice and confused the staff member who tried to force the food choice on this older lady). Obviously, dealing with elderly is not the same as dealing with young - this may require some additional training of staff members.On another occasion, two passengers exchanged seats - and it took some time for staff to sort this out at the meal time. A "Muslim meal" was offered to a christian passenger. - The interchange was hilarious."
Cons: "Baby cry all the way."
Pros: "Great crew, great servi"
Pros: "The flight was on-time!"
Cons: "The food was mediocre."
Pros: "More seating space on short flight then long flight bigger plane?"
Cons: "All good"
Cons: "coach seating sold as biz class"
Pros: "The food"
Cons: "Flight repeatedly delayed and then cancelled due to United technical issues. Was rebooked on another carrier, but United couldn't get our baggage back to us in time to make that flight thanks to the absolute circus that ensued at the gate. 9:55am flight turns into a night at the airport hotel with vouchers that would only allow us to eat from the horrible buffett (ordering off the hotel menu was not covered). Put on same flight the follow day. Wait for it.... Delayed again (no weather). Would never have booked a flight with United in the first place due to similar issues in the past , but got duped when I booked this Luftansa flight and found out after the fact that it was operated by United. Never again, again."
Pros: "Pleasant and short"
Cons: "All fine"
Pros: "Unfortunately, I was sick when I had to start my flight (non-contagious). The crew did an excellent job at making sure that I felt comfortable, they left me alone to sleep. In Charlotte they offered to call a doctor and also provided a wheelchair to get me out safely to my transportation without an incident. It was, despite my miserable condition, a pleasant experience of courtesy and service."