Cons: "Horrible food snd mostly chicken or beef choice no seafood of veggie choice"
Cons: "Food has declined significantly over the past few years"
Pros: "Crew, food and entertainment."
Cons: "Everything went well."
Pros: "Crew was amazing."
Cons: "Seats were a little narrow and could use new cushions."
Pros: "Excellent flights in all respects."
Cons: "The PA system can be deafining when it interrupted the music. Overall it is just another cattle class now."
Pros: "My mom was very happy with food and specially the open seats."
Cons: "Maybe the only thing the tea was not hot enough."
Pros: "We flew business class from Dubai to D.C., and the VERY long trip was made so much more endurable with all the amenities offered. For example: - fully reclining seats with mattresses that enable sleep - attentive, thoughtful service - a lounge in which to get a drink or snacks, relax, talk with people - good food and drink - a personal bar at your seat with water and soft drinks We've also flown Emirates in tourist class, and it, too, is far superior to most other airlines. There's more seat room, more leg room, good service, clean bathrooms, and decent food and drink."
Cons: "no negatives"
Pros: "The flight was very comfortable"
Cons: "Operating remote control wasn’t working well ! It was frustrating !!"
Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Cons: "I like it"
Cons: "Still flying . I lost my first hotel night what to doooo"
Pros: "Flight departure on time and good food service"
Pros: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."
Pros: "The flight was excellent, good service and excellent staff"
Cons: "This was a fraudulent charge!!"
Pros: "I was very pleased with the service and customer care the airlines displayed."
Cons: "Kayak booked the ticket through flight network and when we reached airport the airline staff was not able to find the ticket. The flight was missed in trying to find what went wrong and when called the flight network they told that due to insufficient time between booking and departure time they canceled the reservation. No message was sent for cancelation and it caused a lot of troubles and grief to all involved."
Cons: "Nothing stands out"
Pros: "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
Cons: "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
Cons: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"
Pros: "Good food"
Cons: "Technical issues with my in flight entertainment that was never that was never corrected"
Pros: "spacious aisles, friendly stewardesses"
Cons: "4 hour delay and a missed connecting flight because of that delay."
Pros: "Great entertainment options, decent food, comfy seats with a lot of legroom"
Cons: "Boarding was confusing"
Pros: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Cons: "The food is not as good as expected I actually did not eat the food, it was just not good."
Pros: "Stuff and everything else was just magnificent. If you have opportunity don't miss this company"
Cons: "Nothing. Everything was just perfect. Specially stuff"
Cons: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"
Pros: "Nice comfy and roomy seats. Excellent service."
Pros: "Upgraded to Business Class. On a A380 its really significant."
Cons: "The crew was abit too talkative during non-service."
Pros: "I enjoyed excellent service of this airline"
Pros: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Cons: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pros: "Efficient, clean, friendly"
Cons: "None comes to mind"
Pros: "The food was great. Flight attendants were nice and polite."
Cons: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Pros: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Cons: "They need to work on the air quality inside the cabin. Maybe an air freshner?"
Pros: "Service was phenomenal as well as quality of food and entertainment."
Cons: "I can not say anything was wrong at all."
Pros: "Leg room, seat comfort, crew, service"
Cons: "Food, stay at dubai hotel"
Pros: "The Crew was nice"
Pros: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Cons: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."
Pros: "Inflight entertainment"
Cons: "Long layover"
Pros: "First of I was bumpedI to business without asking. I appreciated ho attentive the flight attendants were. I also enjoyed the gourmet airline food."
Pros: "In Flight Service and Guest Care for Wheel chair assistance"
Pros: "The crew on board is always friendly and helpful. One of the toilets was quite big compared to most others."
Cons: "The food options are always more limited when you are seated near the back."
Pros: "Inspite of the system problems at the check in cou ters in lusaka the team still served with a smile and the flight left in time At Dubai airport we were assisted to get to the gate as we found that they had started boarding on the connecting flight."
Pros: "Crew very professional. Fare for flight very reasonable."
Cons: "Had 90 minutes fr connection, 30 min delay so 1 hr left. Had to walk walk and walk for nearly 1 hr to barely make it. Airport is TERRIBLE in terms of going from gate to gate- loong walks with no moving walkways. Train is a joke covering very short distance. Once arrived in Boston, took 1hr before luggage started unloading, and then to find out our 4 bags didn't come at all. Staff on ground not courteous, wouldn't send bags to home town in Raleigh. Had to wait till afternoon to get the bags and then fly to final destination. Entertainment system very bad, audio/video stop and go, stop and go- really terrible (though notice some people's screens were working fine)."
Pros: "The plane looked nice and was clean, entertainment, food is only so-so."
Cons: "Seats were too stiff (hard). Can't use my personal headphones because it doesn't support it (single plug). Food was so-so (generic and poor). Bathrooms were a mess."
Pros: "good praice easy to change"
No changes needed. All good. Very smooth landing. 👍
Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
Cons: "Movie selection could have been better"
Pros: "Entertainment and check in staff."
Cons: "Wasn’t able to check in on line. Was asked to pay for seat request on return flight. Passenger put seats as far as can go bashing into my knees (and I am average height. Not very tall), both 15-16 hour flights. It was awful and crew only insist chair is raised slightly for meals. none of my flights since joining frequent flyer were honoured scoring “0” points for flights from/back to US. Back to Delta I guess"
Pros: "The boarding was on time. The crews were great. Food were good."
Cons: "I reserved for a window seat but I still end up in the aisle."
Pros: "canin pressure and comfort level was excellent"
Cons: "screens from other seats are bright"
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Pros: "Love going to Yancey when we are pushed by the tail winds!"
Cons: "Breakfast was dire"
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Cons: "Flight was nearly an hour late leaving."
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Cons: "The seat for leg was discomfort!"
Pros: "Seat was more comfortable than I had expected."
Cons: "Late arrival 15 min taxi to gate 22 mins wait for bags and$23 yo get to International Terminal. Next time fly via Melbourne"
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Cons: "We missed our flight due to Justfly and Quantas not informing us about our schedule change. Did not get on our flight"
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "Crew, food and entertainment were good."
Cons: "Still cramped esp when front seat reclines. Seats are very uncomfortable by end of flight."
Pros: "Business class seats are private and allow for lay flat sleeping"
Pros: "Great entertainment and amazing crew as always"
Cons: "Food was not the quality I expected on Qantas for such a long flight."
Cons: "Entertainiment screen was not working properly. Bad food. I could not check in online. Okay customer service."
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "Great services."
Cons: "When seat in front was pulled down for sleeping left little room for moving and was too squeezy and uncomfortable."
Pros: "Crew were wonderful 5 stars."
Cons: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Pros: "Overall a great plane- we were on the 380 going to lax and then we switched to a really old plane. There was a delay of 3 hours from lax which was very annoying."
Cons: "The delay was horrifying. Staff were friendly enough but they really should have offered more snacks and water"
Pros: "Once on the plane, the seats, meals and service was great"
Cons: "The lounge was horrible. Crowded, lack of choice for food and drink. Not even crisps available, just stodgy white bread sandwiches and some deep fried (frozen) samosas. Nothing in any way healthy, nothing meat free. The service was however a very high standard, but the staff only had what they had to work with. This flight is always full, so I don't understand why Qantas does not fix this problem."
Pros: "The crew were fantastic! Attentive, humorous, efficient and very professional."
Cons: "The plane is well outdated. Cramped seats for a 14 hour flight. Minuscule TV screens. The 747 is a health hazard for flights over 6 hours. Bring on a Dreamliner or an A383 for that flight - PLEASE!!!"
Pros: "It was on time and very good service."
Pros: "Everything was on time with very good service."
Cons: "They did not have vegetarian food in spite of my request."
Cons: "Flight was delayed 4 hours. Passengers were given "meal" vouchers for terminal restaurants but they weren't valid on alcohol (which was needed after 4 hours of waiting!) Boarding was chaotic with everyone anxious to GO! Crew was cranky."
Pros: "Better than expected selection of movies"
Cons: "Food was terrible and crew service was average Dinner - chicken salad that was soggy and barely edible and a bread roll, no butter and nothing else. Food was better on Bangkok Air 1 hour flight. Breakfast, a pastry in a box and a muffin on a serviette. No fruit or yogurt ... nothing else. awful Couple of times crew were rude to other passengers (not myself) but generally were not as happy, helpful as previous Qantas flights Smaller plane with less seatroom than my Emirates flight in the other direction"
Pros: "Staff friendly. Dinner served on flight. Unexpected but welcomed and delicious. Arrived on time. Thank you Qantas (((:"
Pros: "Even though these are older aircraft, they have been refurbished and in the premium economy service the staff were excellent."
Cons: "The leg rest didn't go up very far."
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good"
Cons: "The entertainment on board was really disappointing"
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "the staff were exceptional. I was in a bright area trying to sleep. I had my beanie pulled over my eyes. the staff asked if they could suspend a blanket above my head between the two seats to shield the light."
Cons: "nothing, they were wonderful, on both flights."
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Pros: "Crew were good & Gold ( Emerald) FFlyer so boarded well"
Cons: "Small seats (narrow) isle seat, being knocked on the shoulder by passing people"
Cons: "food was probably the worst airline food that I have ever tried to eat. Wasn't even able or wanted to eat it."
Cons: "I ordered gluten free food and it was really bad. 1 fresh apple in the 24 hour flight. For some reason, the people who design this food think that just because a person is gluten free, you can give them the worst gluten free bread! Just leave out the bread and make the food a bit more fresh and interesting."
Pros: "I liked the vast amount of food and drinks. Plus the regular offerings of food/drink. Good entertainment choice. Staff are friendly. Fantastic Landing - so smooth!"
Cons: "Could have used more leg room."
Cons: "Seats did not fully recline in business class"
Pros: "Great check in, comfy plane, with arm rests that go fully up, even when the plane is taking off and landing."
Cons: "The lamb meatballs with couscous was the worst tasting thing I've ever eaten on a plane ever."
Pros: "Everything but the crew."
Cons: "Crew Behaviour"
Pros: "Crew were very caring and helpful."
Cons: "Bégaye were lost."
Pros: "Super easy check in. Good air hosting staff."
Cons: "Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers."
Pros: "The seat were nice & the staff more helpful than before"
Cons: "Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all"
Pros: "Crew was nice and friendly. Food came in a paper bag but still was good and plenty. The plane was an Airbus-330, it's a smaller plane for shorter routes but the seats were actually more comfortable than the newest Boeing 787-9 they use for long hauls."
Cons: "Don't bus the passengers to the plane and make them climb the stairs. It's almost 2020."
Pros: "Nothing, they loose my luggage, so I want my luggage back in 1 day or refund my money"
Cons: "They loose my luggage."
Pros: "Staff were nice"
Cons: "Seats didn’t work. Both seats couldn’t recline. Not nice on a 13hr flight! Gluten free meal was very average. Poor entertainment compared to other airlines."
Pros: "As above"
Cons: "As above"
Pros: "Food was excellent."
Cons: "Boarding process very delayed and we tired in this journey"
Cons: "There was a airplane change that delayed the flight by 4 hours. No compensation was offered. Entertainment volume was too low even at max level"
Pros: "Didn’t have much choice for vegetarians.. food was not good atol"
Pros: "In flight entertainment"
Cons: "Air con too cold"
Cons: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"
Pros: "timeliness, in-flight entertainment, food"
Pros: "Getting home"
Cons: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."
Pros: "Efficient and friendly crew, on time"
Cons: "Boarding announcements can be improved so that it's clear which group of passengers can board. Seats are too narrow even for average sized individuals."
Cons: "My son was sleeping during the meal service, so the crew said that they will put his meal aside. After he woke up we went to the crew and was asking some food then they said that we don't have any option except some bread. The bread is very cold and the food was not at all good. After 3 hours my son was hungry and I went ahead to the crew and was asking some food. But the crews answer was we cannot provide food since we have only some boxes and if we give it to you then we may not have sufficient food left for everyone else. I asked them when is the next meal. They said in few minutes but it took one hour and that meal was also just bread. What kind of airline doesn't provide food for kids when they are hungry. I am very disappointed and I would not recommend Etihad airlines for anyone traveling with children as they won't provide you food when your kid is hungry. Our seat lights were not working and when you press assistance button the crew came after 15minutes."
Pros: "Nothing special"
Cons: "The flight crew was rude."
Pros: "Good selection of movies and live TV. Ample leg room. Boarding is not as per zones. Announcements and directions at the gate are not very clear nor loud."
Cons: "They don't offer choice of vegetarian or non-vegetarian meals. They just hand you whatever is on the cart. Crew appears to be very defensive."
Pros: "Crew serve with passion"
Cons: "Long queue for check-in"
Pros: "Gets you where you need to be"
Cons: "Broken entertainment, very uncomfortable seats, a feeling that economy is not that important to them despite the fact tickets are not exactly economy! Horrible dated beige colours everywhere and dated planes"
Pros: "Crew , seats and crew"
Cons: "Boarding was very slow although we did it online as they were serving all client without differanciating the online checked already."
Pros: "Etihad knows how to make you feel special, lot of smiles and nice crew who are the real hosts, never get tired and always are ready to help."
Pros: "The food was great."
Cons: "Uncomfortable seats for too long a flight. Boarding took forever."
Cons: "On the flight to and from Abu Dhabi from DC, both planes had a mechanical problem with the toilet seats. The seats would not stay up, so they would come crashing down onto your spine as you were seated, which was painful. The only way to avoid this was to hold it back as you sat, which required you to twist around. This whole experience was uncomfortable and unsanitary. On the Abu Dhabi to DC flight, the toilet was self-flushing, as well. Except that it also malfunctioned and flushed every time before I stood up. This was an unnerving experience."
Pros: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
Cons: "This is the last time to travel with etihad , very bad staff and not coorporated at all except for ( business and first class) Accordinh to my 2 experience with them they did not componsate me for the flight was missing because of their delay and the other one because checked in desc dont accept my bag even if i checked in and i have the boarding and they did this just to buy new ticket for 300 euros ? For nothing and waist time I gave them 0 out of 10"
Pros: "Just my seat. Which has more leg space."
Cons: "Food and I had to call them numerous times to give me something to eat because I was starving. For such a long flight they only had pop corns for snack. I missed my first served meal because I was sleeping for second one they didn't bother to ask me. When I asked for it I was given a cold sandwich."
Pros: "Entertainment choices"
Cons: "Food choices from Abu Dhabi to San Francisco are limited"
Cons: "Too cold in the airplane"
Cons: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
Pros: "Liked the food Good service"
Cons: "The flight from Riyadh ALWAYS leaves late. Arabs have so sense of punctuality."
Pros: "On time departure n arrival"
Cons: "They should include better meal plan. 13 hrs flight they should include three main course. Poor meal plan, my sugar went down n my wife rushed to the pantry n brought some orange juice. I requested Hindu meal, MEl-AUH no rice only 4 pcs of chicken n some vegetable. Same way AUH-NYK no rice. AUH -Nyk second meal only vegetable.It was horrible"
Pros: "Support staff were extremely helpful at the airports crew worked hard to make sure everyone was looked after very enjoyable flight"
Pros: "The flight was comfortable. Food was ok, but could be improved in variety."
Cons: "Boarding process, slow and long - I have seen other airlines do it much faster. Crew were friendly, but lots of confusion among crew members. Entertainment was horrible - need new and latest movies. The latest movies available were months old. This makes the flight time feel a lot longer than it is."
Cons: "Your airline lost my baggage. I missed my connecting flight in Paris to Bordeaux and had to pay 200 euros to get another flight. I am very disappointed"
Cons: "We stayed in the bus for 40 minutes before going for our flight, our luggagesite didn't come, they suppose to send our luggagesite to the hotel they didn't and are making us to go to the airport to pick them up,overall I had a very bad experience with Etihad airline."
Cons: "They did not serve alcohol or non-veg. Plane was really small. I had to wait for a wheel chair for an hour."
Pros: "Loved the flight from New York to Abu Dhabi great food great seats even in economy and great service as usual. one of the best flights i have taken"
Pros: "the return flight was awesome, but heading to Abu Dhabi, the male steward pulled out a bottle of coke-a-cola too fast (for filling someone elses glass) and the 2 -liter bottle fell all over my and my son's laps. No apology in front of the other passengers. Only later when he met up with me as I was leaving the toilet. funny. sticky wet flight all right."
Cons: "It seems Etihad hired a lot of beauties without the brain. The crew on this flight knew nothing about customer service. I had my face mask on displaying the side that states "please wake me up for meals" and of course I was not. Hours later, I woke up starving and had to go to back of the cabin to pick up a food tray since no one bothered to answer the call light. After finishing my meal, I pushed the call button 5x and no one came to collect the tray. I waved at an attendant 2x and she replied, "I'll pick it up on my way back" but she never came back. 3 HOURS LATER!!! My food tray full of waste was still sitting in front of me. At that point, the gentleman sitting in the aisle seat woke up, saw the tray still in front and he got very upset. He stopped a random attendant walking down the aisle and requested tray must picked right now! The attendant then apologize and was shocked herself that the tray sat on my table for 3 HOURS! In addition to this, the seats in the economy class were so tightly compacted and uncomfortable for a 13 hours flight. One could barely move."
Cons: "I had requested a special meal on my profile. before my onward journey I had also verified at the gate that my special meal was included. 1) they ran out of meals and didn't even realize that i had a special meal - they did try to accommodate and infact i think one of the meals looked like it came from the crew themselves. However it should not be the case 2) the cafe items are not marked for special meals. they ran out of vegetarian items by the time they reached my seat. as a result i had no food at snack time at all."
Pros: "food is not good ,"
Pros: "Excellent. I like simply everything."
Cons: "Very hard to think of anything. Before we always got a small pouch with stuff like toothpaste, toothbrush, socks, ... This time around they didn't provide us with such a thing."
Cons: "Food problem again. Did not have vegetarian food, even after selecting it online. Crew did not collect cups and other stuff before landing. So tray table was not stowed during landing, posing hazard. Crew needs to be trained more on safety."
Cons: "My parents traveled from Abu Dhabi to SFO with wheelchair assistance. But the assistance crew did not helped much, particularity they did not even bothered about the port of entry/immigration process and my parents were almost missed the flight. Finally, a crew member came out of flight and requested immigration process. Very poor service and food is also not so good."
Pros: "The food was great—snacks, meals, drinks—all complimentary!"
Pros: "Breakfast was great, quick loading , great staff ,leg room was much better for my 6’1” husband with a knee replacement."
Cons: "Due to my husband’s knee replacement, he is always taken to another area to be searched and checked while his wallet and all of his valuables ate left on the conveyer belt unattended and could be stolen by anyone. I grabbed his stuff but they didn’t know who I was. They need a more secure policy."
Pros: "The crew provided the best service I think I’ve ever gotten on a flight. Attentive and friendly!"
Pros: "Everything went smoothly and I was very pleased with flight experience from beginning to end"
Cons: "Initial delay and then take off delay because slot time had not been updated. Our family missed connections. Disaster follow up in terminal!!! So far far we have been over six hours from check in and are still not through immigration. This for an hour flight."
Cons: "The food was okay. The sandwich towards the end of the flight was not very good at all."
Cons: "One flight attendant was exceedingly rude during the boarding process, but thankfully she was not in our area."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "The plan was new and smelled nice and the staff was very entertaining and nice."
Cons: "The flight didn’t have wifi"
Pros: "Everything was wonderful. Staff was courteous, plane was great, food on the flight was exceptional. Compared to Icelandair, this was a dream!"
Cons: "this plane was 1.5 hours late - that was really the only problem."
Cons: "Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London."
Pros: "Comfortable seats. Smooth flight. Pleasant crew."
Cons: "My baggage couldn't be checked straight through to the states. Had to pick up bags, go through security again, which limited time spent in the airport to enjoy duty free shopping etc. Baggage allowances were different between British Airways and Virgin Atlantic, which necessitated checking out carry on bags. The gate agent was accommodating and checked them at no charge, but that could have been an expensive proposition if she wasn't perceptive. All food and drinks on this flight are for purchase vs. complimentary"
Pros: "On time"
Cons: "The crew was not that great.."
Cons: "Very cramped in economy!"
Pros: "For a short flight it was very good. The crew were very accommodating. On time. No delays"
Pros: "Very friendly crew members."
Cons: "Have to pay for all meals and beverages."
Pros: "Once again, British Air provided excellent service and friendly staff for our flight from London to Boston. The Paris to London crew was not as accommodating and there were difficulties with language barriers in CDG."
Pros: "Crew professionalism and on-schedule."
Cons: "Luggage drop off took a while to complete."
Pros: "It was on time"
Cons: "The service was bad"
Cons: "The crew seemed very stressed about the flight being full and therefore was somewhat curt regarding baggage. Also, again not even a glass of water?"
Cons: "There was no food."
Pros: "We got to our destination safely.."
Cons: "No frills flight, not even water. Had to be seated separately from my wife. Hard landing"
Pros: "The crew was friendly."
Pros: "The ground crew was good"
Cons: "They loss my bag"
Pros: "The staff very friendly and helpful"
Cons: "We missed two flights,made it on the third trip.when trying to get some help and information I felt like they were blowing us off ( employees at the airport in Paris) not so much British Airways.The first time we missed the flight it was because we were sent to the wrong gate,and we tried to get information we were told to sit down our plane would be next.We then had to start the process all over again going thru check in and security, proses was so slow we missed the second flight,then I had to go thru the process anion retrieving our bags,going thru check in and security the third time,by the time I got to the gate they were boarding. It was a nightmare and I got to feeling we would never get out of Paris.Not so sure I would want to go to Paris Airport again.? If I would use BA."
Pros: "Short flight, but it was OK."
Cons: "The seats are too comfortable"
Pros: "Crew and Boarding process was seamless"
Cons: "Whatever the issue was two hours sitting alongside the gate caused issues for everyone onboard the plane and caused us to have to run through the entire airport just to make our connection."
Pros: "Plane was not most modern. Average. Nothing stood out good or bad"
Pros: "No comment."
Cons: "Flying in and flying out was a headache! Both times, the flights were delayed, therefore causing me to have to miss my connecting flights "BOTH times!!!!" I had to rebook and reticket my luggages throughout both travels! I will NEVER EVER book with Bristish Airways EVER again! Worst experience ever thus far! Worst part was that I had my elderly parents with me and I had to continuously make changes because of the flight delays, which put all of us in extreme stress! Made me sick to my stomach of how unprofessional BA staff were when it came to accommodating us due to their delays."
Pros: "the flight was two hours late and I missed the connection, but it wasn't BA fault. the service at CDG was so, so; service at LHR was much better!"
Pros: "They closed boarding early"
Pros: "The crew was friendly and helpful"
Pros: "Food was good. Crew was great. Plane was good."
Cons: "In seat TV was barely operable."
Pros: "entertainment was great and the staff was very friendly"
Pros: "My husband left his wallet on the plane and everybody was extremely helpful...we were able to get it back intact thanks to all of their wonderful Dallas staff!!!"
Pros: "Everything. Service with a smile. Top notch friendly flight attendants!"
Pros: "the crew were friendly and efficient"
Cons: "old plane uncomfortably seats no personal IFE"
Pros: "Seat with greatly appreciated leg room by exit door for which I paid a premium of over $100."
Cons: "Seat by exit door which was uncomfortably cool/cold due to the imperfect seal around the door."
Pros: "The flight and in flight service was excellent"
Cons: "the rebooking of this flight was terrible, our seats were re booked from British Airways to American Airlines but not ticketed correctly by BA. I had to call airfare.com support four time with no resolution to only end up running from BA back to AA ticket counters only to be met with multiple BA agents that did not take the time to just lookup our flight info correctly. It took multiple time to finally have a BA ticket agent finally correct the issue. Please dont use Airfare.com their support is the worst."
Pros: "Really the only thing I've found that is good your staff on the flight it's self. The on board crew are very good. Everthing else pretty much makes it terrible."
Cons: "First off they quote you rate and you pay. Then you find out that you have to pay more just to request a seat. Complete move motivated by pure greed and manipulating us the consumer. Even more so if you don't go and request your seat 24hrs before the flight they automatically assign you the middle seat so they can go and sell the better window and aisle seats. This pretty much makes me want to never use your greedy airline again. Also when I was boarding I get stopped and told my carry on was to large. THE VERY SAME ONE I BROUGHT WITH ME. Why is it too big now? They really had no answer other than they told me I had to check it. The lady was verbally aggressive with me about it. After I was backing down only because I was afraid of losing my flight she then requested a CC saying I had to pay for it. I was literally pulling things out of my bag holding in my hand for my flight. She insisted I had to pay for it. I pointed out that my ticket included 2 bags to begin with and I only used one she said it doesn't matter because its to big for the plane I have to pay. I'm beyond furious now as I'm dropping stuff out of my hands trying to manage everything. I'd like to point out this is just a small gym bag and its a lot smaller than my carry on suite case which I'm frustrated. I'm pretty much pissed off the whole flight to only be more at the end. When the plane lands and I'm getting off I notice every single person has a carry on suite case all of which are much larger than my gym bag. My freaking gym bag fits in the tiny locker at the gym. I HATE BRITISH AIRLINES they only succeed at swindling money from you."