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Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."

Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"

Pros: "Only a 25 minute flight"
Cons: "Nothing"

Pros: ":)"

Pros: "Good quick flight"
Cons: "N/A"

Pros: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."
Cons: "Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid."

Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"

Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."

Pros: "The crew was great but the seats were not."
Cons: "Roomier seats and meals should be served a little bit closer in between"

Pros: "wasn't able to incline my seat..."
Cons: "being able to incline my seat..."

Pros: "Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus."
Cons: "Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline."

Pros: "Seat hard on older aircraft, needs new cushioning on seat"

Pros: "Amazing crew"

Pros: "Ground staff were particularly helpful"

Pros: "This is an overnight red eye flight. There is not much to interact with crew or service. It is simply long with attempts to sleep."

Pros: "Crew very friendly, nice airplane, clean"
Cons: "more room in economu"

Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."

Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."

Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"

Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"

Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."

Pros: "same as above"
Cons: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"

Pros: "The service was excellent. The food was wonderful and the cabin very comfortable."

Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."

Pros: "Clean modern plane, on-time, nice Regional lounge"

Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."

Pros: "Friendly team on board"
Cons: "Nothing"

Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"

Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."

Pros: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Cons: "Over priced check in bag. Due to it not being according to weight. Ridiculous."

Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."

Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."

Pros: "Awesome customer service, I was impressed."

Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."

Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"

Pros: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Cons: "Captain's sense of humor."

Pros: "Comfortable flight and service"

Pros: "Cabin crew was excellent"
Cons: "No complaints"

Pros: "I was recovering from a cold and didn't anticipate having ear problems but during decent I began to experience some pain. It was all new to me as I had never been through this before. Fortunately the crew was kind and they provided a sinus decongestant in a cup for me to sniff and breath in so the smell could open up my nasal passages and it helped a bit."
Cons: "The sharp decent while arriving."

Pros: "Air New Zealand plane was newer and crew was helpful and gracious. Connection to Glasgow was a disaster mostly caused by our airline changing to British Airways to Glasgow. Because our LAX yo LHR flight arrived a bit late, we missed our flight to GLA and had to wait nine hours to get seats on another flight from LHR to GLA. No accomodations were made for us. We had to manage nine hours in LHR with a 4 year-old -- we had no other choice."
Cons: "Will never again fly Air New Zealand from LAX to GLA -- an annual route for us as we have family in Scotland."

Pros: "Crew, cleanliness, movies"
Cons: "Meals were so-so."

Pros: "Not a problem, anywhere. For a long day, that is appreciated."

Pros: "Crew, ground and flight crew, were all so friendly and accommodating. Great access to free snacks/drinks, but the best was the seats with the footrests that lift all the way up to form a couch, even for those of us who aren't able to fly business class, but are frequent flyers."
Cons: "The video system wasn't as good as say, Virgin or B.A., but it's such a small issue, compared to the superior comfort of coach in Air New Zealand to the other steerage-like coach classes."

Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"

Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."

Pros: "We made our connection, just barely."
Cons: "Faulty equipment presented as weather problems caused almost hour delay."

Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."

Pros: "Free cookie!"

Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"

Pros: "I always worry about Jetstar, bad experiences in the past. Just glad me and my luggage got to where we were meant to be!"

Pros: "The trip was seamless for the most part."
Cons: "The jet star staff at the Auckland airport were rude when checking me and my bag in. Also both the domestic and international Auckland airports are awful."

Cons: "Check in staff were rude."

Cons: "We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience."

Pros: "Unreasonable carry-on luggage overweight charge"
Cons: "Apparently, the airplane was trying to make extra money from charging the carry-on luggage. I was charged at the airport about NZ160 for each checked overweight luggage, which other airlines normally not so strict about the carry on weight. Be careful when booking their flight."

Pros: "Nothing unless being over chargered gets me points when in heaven."
Cons: "When I ordered the flight the process never gave me a chance to pay for bags like it did from Auckland to Christchurch. However, on the return flight when I went to check the bags in they said I would have to pay $210 for 2 bags. Thanks jetsatr and kayak for not having a good process to order a head of time. Won't use either again unless someone reads this and gives me a refund."

Cons: "I paid nearly $400 for a one way flight from Sydney to Auckland. You think they could include a Coke and a package of peanuts. I will avoid using Jetstar in the future."

Pros: "Boarding was orderly and quick."
Cons: "Incoming flight was delayed and departure was 1:15 behind schedule."

Pros: "The check in team was very cordial. The pilot did a great job in landing the airplane in difficult weather conditions."

Cons: "We were charged over $300 (NZ) for the check in luggage!!! I told the agent this is ridiculous, our seats were only $159 (NZ). She said that I should have read the "terms & conditions." Like other reviewers, I booked this flight over 3 months ago and didn't take note of any extra charges for checked-in luggage. After reading the comments of others in the same situation, I realize that I'm not alone. I wish I had checked out these reviews of Jetstar BEFORE I booked. You would be doing your clients a big favor to include mention of this strange practice of not including luggage fees by Jetstar..and warn them that these fees could bring the total cost of their airfare to over $500 for a 100 minute domestic flight for 2 travelers. My husband said next time we're going through a travel agent. Sorry"

Cons: "We were outraged to arrive at the check-in and be told that our 2 bags would cost $320 to check. We were not notified of Jetstar's sneaky, deceptive, and unprecedented practice of increasing baggage fees over time."

Pros: "Crew and staff were nice."
Cons: "Baggage fees are super expensive if you don't prepay. Can be as much as the flight itself. Be sure to prepay for your baggage!!"

Cons: "Seats uncomfortable. You need a "not applicable" check for things that don't apply."

Pros: "On time"
Cons: "Nothing"

Pros: "Would not provide boarding for next flight causing us to be remove from flight wanted to charge for a glass of water."

Pros: "Soo friendly and the discount flight, with a review f the luggage rules, I. Advance, led to a great experience."
Cons: "All good for a cheap flight"

Pros: "Not much"
Cons: "Everything"

Pros: "The flight was ordinary, on time and okay service. There was no food or entertainment on this short flight."
Cons: "We were charged an extra $140 to check our bags (2) because we had not indicated in advance that we had luggage to check. These were our only 2 bags (one each), not extra baggage. I don't think the contents were even worth $140. Will never flly JetStar again, and will tell fellow travelers to avoid this airline."

Cons: "Baggage process is dumb."

Pros: "Good cheap, no frills flight"

Pros: "The flight was delayed, but the agent bumped us on an earlier flight to accommodate our connections without even asking. No entertainment service, and the flight was short so by the time we were to be served it was ready for landing."

Pros: "Nothing."
Cons: "They charged us $140 to check two carryon-sized bags (which we were able to fit in overhead bins on all of our other flights during the trip). VERY disappointed. It was either abandon our carryons, or pay the $140. We felt like we were held hostage by this airline's policy and will never fly with Jetstar again."

Pros: "The cheap fare."
Cons: "I wanted to try for an earlier flight which they were happy to do but they wanted to charge me $80 to do it. The original ticket price which my son brought for me was only $au 89!!"

Pros: "The cabin, crew and aircraft met and exceeded our expectations for this flight. Everything ran smoothly and we were both very impressed with this domestic flight. Thank you Jetstar!"

Pros: "Ticket agent was so very kind. Not to mention the staff found and retuned my phone after we landed."

Pros: "Easy well organized airline"

Pros: "Cheap Mostly on time"
Cons: "Crew does not enforce boarding so anyone can get on at any time They'll resell your seat if you don't show up - no refunds"

Cons: "I highly recommend to never fly Jetstar. I am a frequent flyer and this was my first time using Jetstar. With extremely limited access to WiFi while traveling in New Zealand I was unable to check-in my bag prior to arriving at the airport which lead to a bag fee of $360!! Never in my life have I had a bag fee this high. It would have been cheaper for me to outright book a completely different flight at that moment of finding out what they were charging me - on a competitor airline for the same departure time that very day!"

Pros: "This particular flight was on time!"
Cons: "Cramp seats. Another 400 NZD for our luggage. It's not the typical 25 for checked bags!"

Pros: "I was charged for checked bags when there was no indication on their website that this would happen. Also there were several tiers of luggage weight with increasing charges. They made me check a rolled-up expensive picture I had bought rather than letting me put it in the overhead bin."

Pros: "Forgot to add check bag to my fair. Arrived early and was to add a check bag for $17. The service was great for the price of a short domestic flight."

Pros: "Good cabin crew. Clean modern aircraft."
Cons: "When purchasing ticket through an outside website you are not advised that luggage is a $320 option when purchased at the airport. Use Jetstar website only."

Pros: "The initial price."
Cons: "Jet star is a super cheap company. Everything is extra. We purchased extra baggage but didn't have a scale and we weighed over. Make sure to purchase the heavy side because it cost an arm and a leg. The lady at the desk didn't know the rules for fishing rods and almost made us pack them. Luckily we had just flown a different airline and knew we could carry them on. If you decide to change your flight it's cheaper just to purchase new tickets."

Cons: "Website set for not allowing early payment of baggage fees in order to charge penalties."

Pros: "The cost"

Cons: "Check-in was poor, the check-in clerk was rude."

Pros: "As always Jetstar knocked it out of the park. Great crew and service. On time despite a passenger issue that was handled extremely delicately and professionally. This is a budget airline with a full service attitude. Never ever have they let me down."
Cons: "Nothing. Everything was first class."

Pros: "Crew was professional"
Cons: "Their fees are outrageous. Great initial price, but once you add in normal baggage fees, price was higher. Once and done. Won't fly Jetstar again"

Pros: "cheap fare"
Cons: "late departure due to APV malfunction, brisk service"

Pros: "Go with a major carrier instead. After all of the fees (especially for baggage - not all of them clearly disclosed) this flight cost me more than a comparable Air New Zealand flight."
Cons: "BEWARE OF BAGGAGE FEES. I live in the US and booked our flight from Auckland to Wellington a month in advance. I did not book a baggage allowance at that time since (1) I did not know the weight of our bags and (2) I did not know if my daughter (who was in New Zealand) would have a checked bag. I didn't think this would be a problem since US flights don't REQUIRE you to book baggage in advance. When I checked in at the airport, I was told that since I didn't already have a baggage allowance, I would be charged $70.00 (!!!) for the first 15 kgs of weight and then $15 for EACH KG (!!!) over that. The total checked bag weight for 2 bags was 41 kgs, so I was looking at a HUGE charge ($460.00) just for checking 2 bags. Fortunately (relatively speaking), the agent saw that 3 of us were traveling and "only" charged us $210.00 ($70 for 15 kg X 3). This baggage charge was as much as my airfare for 3 people!"

Pros: "When booking the flight I somehow missed that I had to claim luggage beforehand (this was my first time using JetStar). Anyway 170.00 later we were off. The crew and staff were fine. There was no food, no drink, and no entertainment."
Cons: "Besides the luggage fees, the seats were terrible. They sit straight up at a 90 degree angle, almost forcing you to recline to get comfortable. Quite claustrophobic."

Cons: "So I showed up to find out that my ticket didn't include luggage, ok, no big deal I will pay for the bag, what 75$, no problem. oh wait a minute they wanted 300$ for the bag. the flight was less than 250$, I ended up walking over to Air NZ and got a flight with them. I will never, ever, ever, ever book with these jokers again. This should be illegal, showing up at the airport and then being told the baggage charge is over 100% of the price of the ticket. I could have bought another ticket just for my bag and put it in the seat beside me for less. How does an airline justify this???"

Pros: "Quick flight. Had no check luggage which made it very easy; just on and off plane from Wellington to Christchurch in 35 minutes. For a such a short flight it was ok, would not fly with them for a longer flight."
Cons: "Fees and charges for everything."

Pros: "Flight was on time"
Cons: "we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max"

Cons: "Didn't know about the low weight allowance for carry-on; glad you didn't weigh my bag ..."

Pros: "Could get rebate by phone."
Cons: "Were slow to let us know that flight was cancelled and that it could not be rescheduled for a few days. Had to personally book on another airline--missed two earlier flights on the other airline due to Jetstar's delay."

Pros: "This is an inexpensive airline where nothing is included in the price of your ticket. The cost is great."
Cons: "You pay for all the extras, luggage, seat assignments, drinks, and snacks. This was not easily identifiable on the website."

Cons: "BH"

Pros: "Everything"
Cons: "Nothing"

Cons: "Had to carry luggage from one terminal to the next and have to recheck baggage for a connecting flight. Automated check in machines don't work well and are not at all user friendly. Not enough staff present to help with the process. The whole rechecking in was a nightmare at Melbourne."