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Cons: Choices of food is not much of variety, not of good selection & more so not available when i decided to purchase a small beef pie that is quite costly

Pros: The trip was seamless for the most part.

Cons: The jet star staff at the Auckland airport were rude when checking me and my bag in. Also both the domestic and international Auckland airports are awful.

Pros: Service was great. Best food hubby and I ever had on a flight, international or domestic!

Cons: No issues!

Cons: Seats uncomfortable. You need a "not applicable" check for things that don't apply.

Pros: :)

Cons: Terrible service and all around outcome. Would not fly Air New Zealand again

Pros: Only a 25 minute flight

Cons: Nothing

Pros: Everything

Cons: More food would have been better

Pros: crew was helpfull

Cons: me and my partner should have been seated together

Pros: Crew was great - boarding was efficient and on time

Cons: Seats are not comfortable/ergonomic, all movies, tv, games and everything is for purchase - it would be nice to have some free options. Also - no complimentary beverage/snack service.

Cons: NOT BEING DELAYED - WHICH RESULTED IN ME ONLY GETTING AT HOME CLOSE THE 2AM IN THE MORNING WITH WORK STARTING AT 7AM!!!

Pros: We were given delay updates regularly, even when the delay time remained consistent.

Cons: We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain.

Cons: A little more leg room

Cons: If the boarding time had remained unchanged and there was more legroom

Pros: We loved having extra leg room and the bathrooms in the front & back!

Cons: I wished I had a blanket on the flight. But other than that very comfortable

Pros: Getting there safe and on time .

Cons: Owning my own plane and skip security .

Pros: Boarding at both front and back is great They don't check the weight for your carry on items... On time

Cons: Felt more cramped that other airlines. I was on the aisle and was getting knocked constantly by all the passer-bys

Pros: Nothing - terrible airline

Cons: In flight entertainment, free water, less strict on carry on weight

Pros: crew was helpfull

Cons: me and my partner should have been seated together

Cons: They waited until my last flight to weigh my carry on and then tell me that I had to check it in for $80. I just got off that flight and the person at the counter cleared my bags so I understand the money grab. Also flying 12hrs and then 8hrs and not having your meals complimentary is a big problem. They are nothing but a money grabbing selfish airline. Never again

Pros: Lovely, friendly crew!

Cons: No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?

Pros: Business class lay-flat seats and a private cubby.

Cons: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.

Pros: Sat in business class pods. Best flights we’ve ever taken !

Cons: Nothing

Cons: More leg room

Pros: I always worry about Jetstar, bad experiences in the past. Just glad me and my luggage got to where we were meant to be!

Pros: Boarding was orderly and quick.

Cons: Incoming flight was delayed and departure was 1:15 behind schedule.

Pros: Everything went smoothly

Cons: The overcharge for baggage being slightly over weight

Cons: A little more leg room

Pros: The crew was wonderful, very hospitable and friendly.

Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.

Pros: Food is always the best. I had the butter chicken for dinner. It was very delicious.

Cons: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.

Pros: See previous notes.

Cons: See previous notes.

Pros: Only a 25 minute flight

Cons: Nothing

Cons: plane was over an hr late due to tire needing changing. Staff we unapologetic about it.

Cons: A little more leg room

Pros: no amazing crew and no warm and fuzzies

Cons: Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like.

Cons: May be offered water to everyone.

Pros: Free cookie!

Pros: Not a problem, anywhere. For a long day, that is appreciated.

Pros: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.

Cons: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.

Pros: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.

Cons: Nothing

Cons: More leg room

Cons: Breakfast was not tasty. Options could have been better.

Pros: Sat in business class pods. Best flights we’ve ever taken !

Cons: Nothing

Pros: Lovely, friendly crew!

Cons: No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?

Cons: I had to claim my bag between Jetstar flights and then go through security again to my second leg....I flew from Hobart to Auckland today. So at Melbourne I spent several hours in the process Of going to claim my bag, going through security again and rechecking it. Horror...terrible experience. I will never fly Jetstar again....they do not transfer bags between the flights on their own airlines which I booked under the same ticket.

Cons: They waited until my last flight to weigh my carry on and then tell me that I had to check it in for $80. I just got off that flight and the person at the counter cleared my bags so I understand the money grab. Also flying 12hrs and then 8hrs and not having your meals complimentary is a big problem. They are nothing but a money grabbing selfish airline. Never again

Pros: It was OK

Cons: It would of been nice to know why we were delayed.

Pros: Good crew, very friendly. Went above and beyond to find a passenger at baggage claim who left something on board.

Cons: Boarding was very delayed.

Cons: The snack were very simple. They don't communicate properly all the different snack options.

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

Pros: Only a 25 minute flight

Cons: Nothing

Pros: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

Pros: See previous notes.

Cons: See previous notes.

Cons: More leg room

Cons: Choices of food is not much of variety, not of good selection & more so not available when i decided to purchase a small beef pie that is quite costly

Pros: Check-in was amazing, kudos to the reception crew

Pros: Arrived ahead of schedule

Pros: We were given delay updates regularly, even when the delay time remained consistent.

Cons: We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain.

Pros: Speed

Pros: Arrived ahead of schedule

Pros: The crew were friendly and tickets were a great price

Cons: No legroom at all, very cramped

Pros: Check-in was amazing, kudos to the reception crew

Pros: Everything. Air NZ has the best Premium Economy class in the sky.

Cons: All good.

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.

Pros: Well coordinated loading of plane. Good food service. Well informed..

Cons: Nothing..

Cons: Nothing really.

Pros: On time departure/arrival

Pros: The crew were friendly and tickets were a great price

Cons: No legroom at all, very cramped

Pros: Love the cheap fares and easy check in

Cons: So cramped! No leg room

Cons: Our carry on luggage that had been okay for all other flights to New Zealand was too heavy according to the gate agent. So at the last minute we had to go back to the ticket counter, check our bags at a price that exceeded our original ticket and run through security and the airport to get back to the gate in time to catch our flight. There was no gate checking of bags that didn't fit. Also, the flight was very rough especially coming into Wellington.