Daily cleaning, installation of cabin HEPA filters on flights from Europe to Christchurch
|June||Best time to beat the crowds (3% less expensive on average)|
|December||Most popular time to fly (8% more expensive on average)|
Average price round-trip
|$2,004||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Very cramped seats"
Cons: "The seat covers looked worn and dirty. Needs an upgrade."
Pros: "Crew is attentive to our needs"
Cons: "Nothing comment."
Cons: "I think the food in our flight was not that good.."
Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Pros: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Cons: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Cons: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Pros: "Dim sum between Hong Kong & Singapore."
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Cons: "Old plane. Technology didn't work"
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Food, service"
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "Very attentive and super awesome crew."
Pros: "Efficient, comfortable."
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Pros: "Staff was polite and accommodating"
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "Classy cabin staff"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."
Pros: "The service and fast flight"
Pros: "Good reliable SQ service"
Cons: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Pros: "they even addressed me by name"
Pros: "The crew was very kind and helpful."
Cons: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pros: "Great flight amazing service"
Pros: "The entertainment 100s of movies & Shows The very good portions just right"
Cons: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Pros: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Pros: "Spacious, comfortable seat"
Pros: "The crew was amazing."
Cons: "Free first class upgrades!"
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Cons: "No comment"
Pros: "Keeping time"
Cons: "There should be wi=fi."
Pros: "The crew in this sector is ALWAYS rude, and the food is substandard."
Cons: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
Pros: "the food is amazing"
Cons: "The crew"
Pros: "Great food & great entertainment. Love the free WiFi"
Cons: "Shorter flight"
Pros: "The overall trip was amazing"
Pros: "Everything was nice.."
Pros: "Fast and easy"
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "For other people it seemed to work."
Pros: "the seats, the window"
Cons: "fliglth to short"
Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Pros: "Flight timing"
Cons: "there was a delay in Munich by Emirates which led to the flight from Dubai to Kuwait, which took off from below, leaving us at Dubai airport"
Cons: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Pros: "Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious."
Cons: "One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air."
Cons: "All good"
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Cons: "My one problem, which is not Emirates' problem, is the lady that sat behind me on my way to Dubai in October was unhappy if I reclined my seat at all. I didn't want to cause a problem, so I left it upright - later on, when I walked to the back, I saw her sleeping w/her seat reclined! That really was my only complaint, and like I say, that really has nothing to do w/Emirates."
Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"
Cons: "The bus ride took over 10 mins. Why are flights to South Asia and other developing countries not given boarding via the bridge? Horribly long bus ride at DXB for flight to DEL."
Pros: "The service was wonderful"
Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Cons: "Slow Internet"
Pros: "Evening thing"
Pros: "The crew make Emirates great.....but the tools they have make the job easy."
Cons: "Found the seatbelt a little tight when sleeping, as it has to go over the blanket"
Pros: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Cons: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Pros: "Except the seats satisfied overall."
Cons: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together."
Cons: "I have to cancel on the counter because me and fianse donor have visa"
Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."
Cons: "Not enough food and snacks"
Cons: "The Emirates business lounge in Dubai is terrible, overcrowded, too big, food passable, very little service."
Pros: "Airplane was amazing and the aurlines crew awesome"
Pros: "I like the ice from emirates"
Cons: "Crew members service"
Cons: "AC and sound system from DXB to BH"
Pros: "Food and staff service"
Cons: "Everything was great"
Pros: "On time"
Cons: "So many anoucements that you can't get through any movie!"
Cons: "The food is not good at all"
Pros: "Roomy seats, friendly, attentive attendants, food vouchers in Dubai"
Cons: "Boarding was always late and a bit crowded"
Pros: "I like Emirates, and it was the first time that I flew Jet Blue. Jet Blue staff is friendly and helpful."
Cons: "Doesn't seem to me that Emirates and Jet Blue are aligned. JetBlue does not recognize what my status is with Emirates, the layover was long without a lounge, you can not select your seat on Jet Blue through Emirates (this is a huge irritation!), you can't check in online through Emirates for the Jet Blue return trip, and the seat selection for Jet Blue was awful."
Pros: "The friendly Crew"
Pros: "Food and seat and entertainment"
Cons: "Check in time is too early (at least 90 hours before departure) Not part of sky team or star alliance"
Pros: "10/10 would recommend.."
Cons: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Pros: "Crew was very nice, appreciated that they came by with water often"
Cons: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Pros: "Crew was amazing. Good food. Comfortable seats"
Cons: "Music options along with the movies"
Pros: "It was a normal flight with any extra confortable feature."
Cons: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."
Pros: "Muy confortable, la amabilidad de los tripulantes"
Pros: "fresh baked bread!"
Cons: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Pros: "Bombardier C Series. Most leg room and comfort of any plane"
Cons: "The seats in coach are incredible small and the seats reclines way to far."
Pros: "The seats were good for a short flight, which this was. No complaints."
Pros: "Crew was nice"
Cons: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."
Cons: "Temperature was very hot"
Cons: "Missed flight. Misplaced checked bag. Filed complaint with Swiss."
Cons: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Cons: "45mn late"
Pros: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Cons: "Could not check in online because the system was down."
Pros: "Brand new plane and SUPER comfortable (even in coach!)."
Cons: "I missed my connection and got to Hong Kong a day late."
Pros: "Spacious seats"
Cons: "Bag check process"
Pros: "The service and THE FOOD WERE GOOD !"
Pros: "Customer service excellent even though I was in the economic class they made me feel first class!"
Pros: "I like the way they take care of their guests, I have 0 complaints"
Cons: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Pros: "Great services and the staffs. Very comfortable flight and plane"
Pros: "i liked the food and the crew. they were nice."
Cons: "the flight was good. nothing to not like."
Pros: "Very Pleasant Staff!"
Cons: "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"
Pros: "Seats a bit tight"
Pros: "It was an amazing flight with an amazing service thank you United."
Cons: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Pros: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Cons: "This plane was better."
Cons: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."
Pros: "My luggage was lost for two days on the flight from Tampa to Zurich and/or Zurich to Naples. It was delivered by the end of the second day. But before that I found out I could not choose seats online for any of the Swiss Air Flights to and from Europe. It "had to be done" at the airport. Why? Never explained. I called Travis International, the agency booking the flights. Totally useless conversation resulted with no explanation."
Cons: "The Flights were longer than other airlines taking similar routes. The routing was absurd. To go from Naples to Munich and then turn around and go to Zurich before the 10 hour trip to Tampa made no sense. Lousy routing and customer service. Eidelswiss apparently is a lower-end branch of Swiss Air. My airfare was as much as and more than my other friends who flew Delta, for instance. Flights on other airlines did not take 10 hours from Zurich to Tampa. I lost the ticket receipts and could not claim anything for the items I bought to try get through the two full days without luggage, even though the airlines has a record of the claim. Outrageous!!"
Pros: "The price, the timing, friendly yet professional staff & crew"
Cons: "Seats are way too close together for comfort."
Cons: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Pros: "It was comfortable."
Cons: "No entertainment."
Pros: "The flight crew was super friendly and efficient. Lots of leg room and the croissant is a nice touch!"
Pros: "plane was huge and clean. hour flight, was shocked to have service. Bravo!"
Cons: "gate number on ticket was different from where plane left from. Almost missed my flight."
Cons: "Checking bags took longer than I would have liked."
Pros: "Very professional crew"
Cons: "Not enough food"
Pros: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Cons: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."
Pros: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Pros: "Food, service, beverages, film selection."
Cons: "Ice cream snack."
Cons: "Seat too small, no room, will never fly Swiss again. This was an 11 hour flight and I need more space and comfort."
Pros: "El espacio dentro de la cabina y la atención de la tripulación. Me informaron de la inmediatez de mi siguiente conexión"
Cons: "Communication was terrible."
Pros: "i got a free upgrade to Business Class... which was super awesome! everything about it was great! the regular Economy Class i had on the way there was perfectly good as well. but Business Class was just the best all around."
Cons: "the ridiculous checking-in / boarding process. seems like showing my passport like once or twice would work. it did on my way there. for some reason it was needed like 17,000 times with ridiculously understaffed lines needing to service several hundred people on the way back. absurd."
Pros: "Time of flight"
Cons: "Food and entertainment were not good. Person next to me smelled bad"
Pros: "The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food."
Cons: "Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight."
Pros: "Amazing crew and excellent food and beverage choices"
Cons: "Off boarding in Abu Dhabi"
Cons: "Bathroom s were dirty"
Cons: "Attentiveness of crew member . Movie selection could be better"
Pros: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"
Pros: "Crew was great, food was great, seat was comfortable"
Cons: "Smooth & a v.comfortable flight!"
Pros: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Cons: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Pros: "Only 2nd leg- the crew was better"
Cons: "Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/"
Pros: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Cons: "The food was a little cold ."
Pros: "Not applicable"
Cons: "Lack of ability to cancel"
Pros: "Used their larger A380 plane Good boarding and inflight service"
Pros: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Cons: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
Pros: "It was on time and got thru us customs in Abu Dhabi"
Cons: "Service, seats, food"
Pros: "Friendly and professional. Always with a smile."
Pros: "Crew were very helpful and friendly"
Pros: "The air staff were so good!!! So friendly and so attentive!!"
Cons: "Small seats-space limited."
Pros: "In flight entertainment"
Cons: "Air con"
Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
Pros: "On time"
Cons: "The food was tasteless"
Pros: "Seats were very comfy and food was great. Entertainment screen were nice and big with great resolution. Cabin crew was friendly and accommodating."
Cons: "Movie selection in the entertainment needs more options. No basic amenity kit (like blinds, socks and toothbush) was provided in the flight like Emirates Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
Pros: "Not a lot"
Cons: "Being charged for extra weight when it use to be that weight .. I had no hand luggage and I noticed some people having three bags .. where's the justification in that"
Cons: "Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them."
Pros: "Timing were good"
Cons: "Crew UPLESENT AND UPSET TRIED TO BE UNHELPFUL Diappointed on staff Food was bad. Should give people smaller options but provide something edible"
Cons: "Nothing. Everything was perfect."
Pros: "My flight from hyd to auh was delayed and because if that missed connecting flight from auh to LAX. I am now rerouted auh to JFK to LAX. Right now I am in JFK and ny connecting. Flight is delayed by 1 hr 30 mins."
Cons: "Etihad Crew is unprofessional and do not know how to handle passengers when flights are delayed"
Pros: "Unfortunately our flight from London to Abu Dhabi was delayed and we missed our connection through to Melbourne. However because of the way they hsndled this the delay turned out to be a blessing! Etihad put us up for the 12hour daytime delay in the magnificent Marriot Hotel in Abu Dhabi. The communication and transfer were handled very well. It was a painless process and we got to enjoy a lovely rest before being transferred back to the airport and flying home. Pretty much a faultless experience and one that would see me fly Etihad again without hesitation."
Cons: "Whilst the food at the hotel was amazing, the same cannot be said for the plane! The food was very ordinary. The chicken pie was barely edible. In terms of seating, the seats are pretty standard long-haul fare. There is limited room but the issue is cushioning. They feel pretty hard and it was difficult to be comfortable."
Cons: "Food choice was limited. Entertainment choices were inadequate."
Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Cons: "one and half hour late, barely made to the next flight!"
Cons: "Transit from Jet to Etihad was unclear. Had to go to a different terminal, but there were no signs and airport (not Etihad) staff didn't seem to know where to go. Once I got to the right place, Etihad staff were helpful."
Cons: "Everything. They are excrllent."
Pros: "Preclerance system in Abu Dhabi"
Pros: "The service was very efficient and warm. The food was tasty. The team was throughout helpful and prompt."
Pros: "Quick flight"
Cons: "Seating is tight"
Pros: "Good price to comfort ratio"
Cons: "Horrible food , rest assured you will get a stomach upset"
Cons: "Food is always the same. Fish chicken and beef with different sauces. Wine list not that impressive for a five star airline"
Pros: "Just average flight, nothing so special"
Cons: "the flight was so overbooked that I had to stand in the queue for an hour for check-in, All the overhead compartments were full and I could not put a small bag in it, the crew even did not bother to help me with it. Ultimately I had to stow it beneath the seat. The seats were so cramped"
Pros: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."
Pros: "The airplane, the staff, the whole service."
Pros: "The crew were friendly and helpful. The airplane was spacious."
Cons: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "1. Food choices from NYC to Abu Dhabi were only lamb or Indian cuisine (chicken kofta or veg), no seafood option. Very few extras were given with the meal or between meals (no fruit, candy bars, peanuts, etc. on the flight). 2. Entertainment was stopped 30 minutes before arrival."
Pros: "Connection times and schedule."
Cons: "Middle of the day standing in the runway in the sun in the desert inline. That's boarding experience. Who cares for 3rd world traveller right !"
Cons: "The ground crew in SFO. Not friendly. Need lessons on customer service."
Cons: "The seat did not reclined. My wife was pregnant 6 months with twins and needed to recline the seat. I think I would reconsider booking with Etihad in the future."
Pros: "New seats are excellent"
Pros: "Flight was calm and arrived early"
Cons: "Odd seat rows are cramped. Food was below average. Dry salmon and chicken. Flight attendants were barely visible. My seat did not work properly"
Pros: "Loved the food. Great for flash frozen and then microwaved. Service was excellent, much better than the going flight."
Cons: "Small screens, spotty wifi, no real entertainment."
Pros: "It was a United Flight which I have taken before and is always good. Great flight attendants, good food and close to on time"
Cons: "This particular flight is on a very old 747 which does not have individual seat back video screens."
Pros: "New plane, friendly flight attendants, quick meal and drink service and we arrived a bit early. Nice job overall."
Pros: "Great crew as always, very helpful informative and professional"
Cons: "No entertainment. Pathetically small seat back screen and no access to films and the personal screen system which was working that allows you to access entertainment via the united wifi app (fantastic in theory) never connected for the entire flight so 8 hours with nothing.... take your own uploads if you want to see anything"
Pros: "The crew were better than most"
Cons: "The food was in-edible. I would not feed it to my dog. The comfort in economy is near torture for a person who is tall. The on board entertainment was not functioning well. Need I say more....United airlines has slipped to the bottom in the last few years....SAD."
Pros: "Finest Business Class experience I've had. Flew to Europe on Lufthansa, which I had liked the best, but UAL's new cabins and services were far better."
Pros: "Was easy trip"
Cons: "Food & very small not clear vedio screen"
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Pros: "Free paid attention to details. I was given a vegetarian snack when the one provided had run out."
Cons: "Could not book a seat next to my wife and I had tried weeks before."
Pros: "At boarding there were delays which the boarding personnel updated as they had information. After boarding flight crew passed out water while we waited on the tarmac for hours while a maintenance issue was reviewed. Safety protocols that had a engine issue looked at on the ground prior to putting us in the air. Curry chicken was good."
Cons: "Several issues that caused this flight to be late. Part of the issue was the plane was not available to be in the gate on time. The longest delay was on the tarmac for over 2 hours as an engine was analyzed. Does this suggest need for more regular maintenance? I don't know. Given the delays I think United could have done more in recognition of the delay to its customers on the flight such as not charging for some of the services they normally charge for like wifi access and such. As it was I was delayed on both legs of my trip by a minimum of an hour. United should do better."
Pros: "Crew was cheerful and helpful, no delays, everything went smoothly."
Pros: "Nice newer plane"
Cons: "Absolutely unprofessional corporate culture is blatantly obvious at United. They have learned nothing, and changed nothing, after their multiple recent failures. Flight attendants on this segment openly mocked and spoke ill of passengers loud enough for many other passengers to hear. I will avoid at all costs in the future."
Cons: "The plane was completely outdated and very dirty and uncomfortable."
Pros: "Comfortable seats, the complimentary wine and beer, the service, the movies!"
Cons: "The flights was delayed, but it worked OK for our schedule this time."
Pros: "The flight attendants were excellent! They were very friendly, visible, & polite. And they appeared to have a very busy flight with some high maintenance passengers, including a sick child."
Cons: "The plane was old and the back seat TVs were pretty terrible. Also the satellite didn't seem to be working to watch movies or TV through the United app, which was very disappointing on this rather long flight."
Pros: "Meal, snack, water and a glass of wine...the entertainment monitor functioned...brought my own ear phones but airline offered them...lotion in the toilet...friendly service...the small comforts make a HUGE difference...not being nickel and dimmed to death...really MATTERS...especially when you are crammed in."
Cons: "It is difficult to sit for 7+ hours in such tight quarters...but...for the price...I'd do it again. Also I had very considerate seat mates."
Pros: "I enjoyed the turkey and cheese pretzel sandwich, but I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard"
Cons: "I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard"
Pros: "The people at the gate were very friendly and helped ensure we made the plane although we were late because of a misunderstanding of the boarding times. The original itinerary was booked through Kayak for Lufthansa months ago. The flight was 10:25 and boarding time was 9:50 up until the night before the flight. The crew members made a remark while we boarded as if it was because we went to the duty free. It was not because of the duty free visit and would have liked to tell the flight attendant to keep that remark to herself or wait until she was in private with her coworkers. It's a matter of professionalism if she wasn't going to confront me personally."
Cons: "Plane was old. The overhead compartments kept opening upon takeoff and landing. Although passengers were able to close them, they would just open again. This posed a safety concern to the passengers near the compartments. (3 compartment doors that I know of opened). The TV screens were unsatisfactory for an international flight greater than 5 hours. The food was disgusting and competitor airlines offer a much better selection for international flights. Would not consider United for an international flight based on this experience despite price."
Cons: "I know it's cliché...but really..the food is horrible."
Pros: "Great food, great people, great service.we even got in a little early."
Pros: "10am flight so empty plane, practically every passenger had their own row. Steward team weren't overworked and no overhead luggage issues."
Cons: "Food selection was pretty limited. Chicken or vegetarian. Flight was actually operated by United, so I can't actually check in using Lufthansa, and lufthansa has better food the last time I flew."
Cons: "This was actually a United flight. It is very confusing when all of the travel documents I received from Kayak show Austrian Airlines yet when I get to the airport to check in, it's United Airlines."
Pros: "The flight had no delays and boarding and flight went smoothly."
Cons: "The crew were not very polite and in some instances rude."
Pros: "At gate, staff generously gave me priority boarding because I'm pregnant."
Cons: "We couldn't access the inflight entertainment because we didn't have the United App and you can't download it once the flight has started (flight was operated by United)."
Cons: "No wifi on board and no individual screens"
Cons: "Return Flight delayed almost 4 hours. Seating cramped and uncomfortable. Sound on video system very poor. Could not watch any movies because of the quality of the sound, even though the stewardess was kind enough to let me try several pairs of earbuds."
Pros: "The crew was very nice. They were understaffed yet still managed to offer us something every half hour or so. It was the best flight I've had in regards to food service."
Cons: "The entertainment could have been better, and I broke my headphones an hour in. Therefore I read most of the trip"
Pros: "Entertainment via the phone was nice First meal was okay with pasta and bread Facilities were clean Power source below seat was good"
Cons: "Entertainment via plane monitors was bad Sound for entertainment via plane monitors kept breaking up Second meal with a turkey sando and chips was bland Seats weren't comfortable No internet provided"
Pros: "Cabin crew were great"
Cons: "Seating in cabin is horribly tight"
Pros: "Customer service was very good and the attendants went out of their way to make the passengers as comfortable as possible."
Cons: "Plane was extremely old and did not have tv's in the consoles. Very painful to take a 12 hour flight with minimal entertainment. The wifi was not working so could not even use the personal device entertainment. Definitely felt like the airline did not value the customers or our comfort."
Pros: "Thumbs-up to the flight attendant who filled my metal water bottle to the top."
Cons: "I needed to work on this flight but never got online. Disturbingly, I pressed the flight attendant button twice to ask why unitedwifi.com was "unable to handle this request" for so long, but no one came to my seat. Much later, when the food cart came by, the attendant at the front told the other one to reset my light. The second one then asked if I had a question -- but didn't know what the wifi problem was. Hours later I did manage to get onto unitedwifi.com and learned that it's impossible to connect to using Chrome. Why did the crew not know this?! Then I was confronted with the $20 price tag to get on the internet. I started to pay, but the transaction took so long to complete that I realized it would be pointless to connect if that was the speed I could expect."
Cons: "It was very cold for the first part of the flight. No proper meal was served, even though it's a 12 hour international flight"
Pros: "It was clean, the flight attendants were very polite"
Cons: "The dinner, Thai Chicken Curry, contained nuts. Nobody communicated that to the passengers. I ate the Curry, not knowing there were nuts in the dish - I am allergic to nuts. Spent much of the flight feeling sick, being physically sick, feeling ill and not being able to think about anything else. After reading the Curry container cover, it did say the dish contained nuts. But the flight staff, I think, should have communicated this. Also who puts a dish with nuts in it on a plane, with all the allergies that passengers could have? I was not going to die from the experience, but some people are more allergic than I am. I think this choice of menu was very inappropriate."
Pros: "The stewards and stewardesses served us well."
Cons: "The plane was an older one, and the overhead storage spaces were small."
Pros: "The check in process was very fast and efficient"
Pros: "upgraded seats were comfortable, movie was good and we were back in NJ from London quickly."
Cons: "Food was typical airline quality...not something you would go out of your way for. Crew was almost continuously working the aisle with cart, making it hard to get to restroom"
Cons: "I booked a Lurthansa flight for good service and had to fly with United. No comparison. Pretty old plane"
Cons: "The UA in flight entertainment system is absurd. It doesn't consistently work and when it does it forces passengers to use small devices, etc."
Pros: "Pilots kept us well informed Flight arrived early Staff were very nice"
Cons: "The 757-200 is a small older plane for such a premium route of London to NY. Conditions felt cramped. The 767 going the other way was much more pleasant with the extra aisle for stretching your legs. The main meals were not nice, pasta options were not appetizing at all."
Pros: "The crew were so friendly and professional. They looked like they were genuinely enjoying their job. The crew were London based on both of my journeys and both crews were excellent. Thank you United Airlines for making my flight an enjoyable experience."
Pros: "A really small and swift on her feet lady was waiting for us upon arrival, and had the best attitude meanwhile she rushed us through airport security, costumes, check in desk and boarding desk. I realize the Brussels Airlines delay is not toyr responsibility, yet you assumed the consecuences and managed it smoothly and coformtably for us."
Cons: "Even though the staff did an impeccable job rushing us through LHR to catch the flight, the situation was not comfortable at all. During the flight, the staff made sure that economy felt the economy - no smiles, no please or thank you - deffinitely not paying first class with that kind of staff aboard. On top of that, my luggage arrived 12hrs later on another flight and I was not even offered a chocolate bar... I can see why the tickets were the cheapest ones, I just didn't expect it to get as far as not delivering the luggage with the passenger."
Cons: "The food was poor and we were late to leave, causing me to miss my bus when we arrived. Also, no movies for a 9 hour flight? That was awful. In-flight entertainment should have been provided, especially when the flight was during the day."
Pros: "The crew was very pleasant and accommodating"
Cons: "There's a real problem on theses flights that are somehow multiply sponsored by different airlines. The ticket you sold me indicated Lufthansa, and my check in reminder the day before was for them. But they didn't know me from Adam. It finally emerged that the flight was actually run by United --and at Heathrow I had to hurry over from the Lufthansa to the United counter to check in --almost was late for my flight! Not nice. Could you please iron this issue out more clearly in the future."
Pros: "The stewardesses wee attentive. Liked my other passengers around me."
Cons: "The food was mediocre. The seat did not feel any larger for $189 extra! The internet never stated on for a longer period of time"
Pros: "enough leg room (I'm 5'10") vegetarian dish was delicious many choices of new movies alcoholic beverages were good"
Airlines flying from Europe to Christchurch have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Christchurch
Masks required on board, masks provided on flights from Europe to Christchurch
Social distancing seating
Middle seats unavailable to book on flights from Europe to Christchurch
Testing for antibodies, testing for symptoms for flights from Europe to Christchurch
Waiving of change fees. Search flexible flights from Europe to Christchurch