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Pros: "A bit late leaving Auckland but we were kept well informed of the changes"

Pros: "Good flight. Good crew. An overall good experience"

Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"

Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"

Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "The crew were outstanding as usual . This flight was amazing due to over the top excellence in service especially to me as an older passenger . Probably one of the best flights ever ."
Cons: "Leaving New Zealand again"

Pros: "Wasn't too cold. Entertainment was good, needed more newer show/ movie options,"
Cons: "The touch screen wasn't working and was very slow, seats weren't comfy, felt like we were all squished together."

Pros: "Crew"
Cons: "Unclear check in counter"

Pros: "Great food, wine, service Seats"
Cons: "no wifi"

Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."

Pros: "I had always had a pleasant time with this airline but this 2nd longer flight wasn't it's best! I still have good opinions about this airline and plan on using it in the future."
Cons: "My neighbor in a 4 seat section kept elbowing me. Seats seemed to be too close to each other and for people who aren't average weight it is hard for them to stay within their given space. Eating meals was difficult because some people use their elbows all over the place."

Pros: "Everything"
Cons: "Someone sitting in my seat already!"

Cons: "Not much"

Pros: "Great airline. Like all of them these days more room would be nice as would better vegetarian options. Friendly staff, they seem to care about the passenger rather than just being bossy about usually silly rules."

Pros: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"

Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"

Pros: "The skycouch!!The"
Cons: "The entertainment selection was boring."

Pros: "Crew are good, TV shows are included"
Cons: "Charging for movies seems a bit too low cost!"

Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."

Pros: "Everything"
Cons: "Nothing"

Pros: "Good lleg room in the aircraft. Friendly service."

Pros: "Very friendly crew, clean and comfortable."

Pros: "Everything. Loads of leg room."
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."

Pros: "Fun and plentiful entertainment. Great comfort."

Pros: "It was okay, we made it to Sydney safe and sound, but I'd expect that anyway. We had works deluxe seats. Food was terrible service was on par with the terrible American carriers. The very first New Zealand air flight apparently set the bar too high. It was fantastic! The other 3 were nothing in comparison."

Cons: "Staff was not friendly or attentive."

Pros: "Very nice experience --- probably my best experience in economy."
Cons: "Boarding started a little later than scheduled."

Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"

Pros: "No complaints at all"

Pros: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Cons: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."

Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."

Pros: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."

Cons: "I booked this in October and chose 2 seats with one being an aisle seat. I was moved with my wife to the two middle seats in a row of four, like a second class citizen. There was no meatless options for food. Cabin temperature varied wildly requiring several clothing changes in a cramped seat I didn't select."

Pros: "Good Service"
Cons: "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."

Pros: "It was what I expected"
Cons: "Too cramped"

Pros: ".."
Cons: "."

Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."

Pros: "Staff did a great job"
Cons: "The plan was very small feeling for a 777. Much more cramped than any Cathay Pacific or United flight I frequently take."

Pros: "Check in process was very good"
Cons: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."

Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."

Cons: "Lack of leg room"

Pros: "Air New Zealand staff are very friendly and helpful."
Cons: "The seats are the most uncomfortable and tight I have ever experienced on an international flight, and we were in exit row seats. For a 15 hour flight, it was miserable."

Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"

Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."

Pros: "I liked having the pilot tell us about the mountains as we passed over them."

Pros: "Fabulous! Again, the Flight crew are so friendly. helpful and always smiling. The overnight flight went very fast. The dinners and hot breakfast served were beautiful. Complimentary wine with dinner was lovely."

Pros: "Flight attendants were friendly and responsive."
Cons: "1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time."

Pros: "Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home."
Cons: "Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip."

Cons: "No organization in check in process. Staff unfriendly and unhelpful. No control over situation."

Pros: "Good entertainment, nice crew. Enjoyed the flight!"

Pros: "We checked and booked on line .. Made traveling easy."
Cons: "We booked in South Africa ... And did not realized we had no baggage allowance... It would have been nice if this had been highlighted. Instead we had to fork out 130 dollars.. And we will have to pay another 130 dollars to get our luggage back."

Pros: "I did not use the food runner 10 but but everything else was five stars"

Pros: "Comfortable seat"
Cons: "Lack of communication - flights to and from Brisbane to Sydney 2/3 hours late in departure."

Pros: "I missed the connection in Sydney to get to Cairns… So, still waiting to board the last leg of the flight. The airport in Sydney was really busy and it just took a while to go through customs, and baggage claims etc.."

Pros: "Good smooth flight and fine service."

Pros: "Easy access from both front and back of plane."
Cons: "Stewardess got frustrated with my son ( almost yelling at him) instructing him to open the shade after the flight ended speaking Chinese to him. Though my son is half Asian, he doesn't speak a word of Chinese, she should have started with English !!! It was a flight from Australia for god sake."

Cons: "Nice people but the seats are close so very tight fit for anyone over 5"5'"

Pros: "Flight attendants were pretty good but not great"
Cons: "I had garbage that I tried to get rid of and the attendant told me to hold on to. I had to board the plane from outside and go up steps with my carry on."

Pros: "The plane was spacious, the food was good, the service was beyond expected. One of the best overseas aircraft I have been on. Seats were comfortable and spacious. I liked the movie choices & that you offered headsets, masks, ear buds and blankets."

Pros: "My bag arrived with me and was first on the belt."
Cons: "Shuttle bus at SYD delayed by construction. No entertainment system on flight."

Cons: "We were delayed transferring because of the Virgin bus being infrequent getting passengers between the international and domestic terminal and almost missed our flights. There was confusion trying to get our bags checked in as they were fast tracking people whose flights were after ours but not us. Then it was awkward being late and last on our connecting flight with everyone glarring at us."

Pros: "Wonderful staff, always smiling even though they were exhausted!"
Cons: "Too many kids. The child seated by me kept kicking me and climbing on me during the whole 13.5 hour flight. His parent did nothing. I had a 20 hour layover in Sydney arranged after the flight was booked due to changes."

Pros: "Plane is new, well kept"
Cons: "7kg limit for carryons is complete bollocks Going down a flight of stairs, across the tarmac, and up a flight of stairs to get on and off the plane reminds me of Propeller days, not 737s. Inflight entertainment: no displays. BYO smart phone and make sure the VA app is pre installed Cup of Soda is $3. Tried to add a 5th piece of luggage, but because it was booked through Kayak, I had to pay $70 a bag. (Blocked from adding bags) Overall: don't book using Kayak. Use VA site. And do homework before you pack."

Pros: "Helpful staff"
Cons: "Kids spilling drinks on me, no entertainment, no wifi"

Pros: "Not much to like, price was good, that's the only plus"
Cons: "Food is terrible, no entertainment, no blankets or pillows, simply best described as "basic"."

Pros: "Spacious seats with a LOT of leg room. Very friendly crew"

Pros: "Virgin does a great job for a great price. Having Resided in the USA for 12 years I've flow many times across the pacific on each of the airlines and I can confidently says they are lightyears better than any of the American Airlines. On my return trip from Sydney I had hit some extraordinary traffic and it took 2hrs to get to the airport in what is usually a 40min drive. This resulted in me arriving less than 1hour from the flights departure time, the checkin staff did what they could to keep me on the flight as planned. Staff in all areas were great, it always a fresh breath of air when I board a virgin Australia flight, so different than traveling in the US of A...."
Cons: "The Food on Virgin Australia is ok. From the United States to Sydney it was average, on the return leg the quality was much better. They served 2 meals and a mid-flight snack. Their snacks and water station Mid plane is a very welcome touch on the long haul flights. Perhaps one more pass with the full drinks cart will help them join the heavyweights at Qantas."

Pros: "Mostly everything"
Cons: "The seats were a bit cramped."

Pros: "Free wine"
Cons: "The plane was delayed. Why. Not quite sure."

Cons: "Water was the only complimentary drink. And no peanuts or pretzels were included."

Pros: "Plenty of food. Seats a good size , my husband is 6ft 5in and the economy seats were more comfortable than other airlines. The crew werer pleasant and helpful."
Cons: "The movie selection wasn't particularly great."

Pros: "Good food, quick flight, we had a fair amount of space"
Cons: "The hostess forgot to give us drinks and didn't even remember after everyone had been served"

Pros: "overall excellent service"

Pros: "Nothing"
Cons: "Check-in process was terrible; all automated and designed to suck additional funds from your wallet. "Food" was toy-sized, and every beverage except tea, water and coffee costs extra. I'm going back to Qantas."

Pros: "Whole row to myself"
Cons: "Turbulence and I slept through to beverage/snack service"

Cons: "Breakfast was sub-par (bad frittata, beans and fatty bacon rasher). Fewer movie selections on inflight entertainment compared to previous USA-Australia trips."

Pros: "Hostess smile everytime"

Cons: "Virgin Australia staff were extremely unhelpful when I called from Sydney (20+hrs before landing in LAX) to find alternative flight to JFK due to snow. Their inability to rectify the situation on the spot resulted in all outbound flights to LA being full by the time I landed in LAX and a subsequent 3-day stay in LA… hence missing my wedding anniversary. Thankfully my husband purchased the first available ticket at US$1,000 and was able to get me back to NYC in time to celebrate our wedding anniversary. I am extremely disappointed that Virgin Australia did not amend the flight when I first called - staff in LA further reinforced that Syd ground staff should have been more helpful. On top of all of this I had to pay US$120 for excess baggage due to 20kg restrictions - what international flight only allows 20kg. All in all this has been an extremely disappointing experience and I will not be flying virgin for any further international trips."

Pros: "On time and smooth"
Cons: "nothing specific"

Pros: "cheese and tomato SW"
Cons: "too many yuppies"

Cons: "No complimentary food, no entertainment, rude flight attendant"

Pros: "The flight crew was very attentive even w/ a full cabin. The flight itself was uneventful. On board entertainment made the 13+ hour flight less miserable. For economy class I felt like the amount of leg was generous."
Cons: "I food was not spectacular but it was adequate. My expectations for economy class are never high so I don't really feel this is a negative it was as expected."

Pros: "Like Virgin Australia's inflight entertainment app which works on board."
Cons: "Long lines for baggage drop in Sydney Domestic airport. That airport needs some improvement."

Pros: "It was a very welcoming experience from the flight crew"
Cons: "Nothing"

Pros: "...we still arrived only 20 minutes late. The cabin crew was friendly and very efficient. I hardly waited at all for my bags."

Pros: "The crew was very friendly and competent. The seats are fine but there is very little room to store anything within reach."

Cons: "Changed my flight at last minute and put me on a much later flight."

Pros: "everything else fine"
Cons: "Very long lines to check in"

Pros: "Bumpy but I guess VA can't do much about that. Everything else was perfect. Thank you"

Cons: "I have a disability and they damaged my electric scooter which I use to get around. They expressed no concern at all and told me they took no responsibility for damage to anything they carried."

Pros: "Hassle free no worrying about re arranging your bags or anything, they were friendly and everything was a breeze."

Pros: "We traveled business class. So everything except the IPad entertainment was first rate."

Cons: "Absolutely awful customer service and accommodations"

Pros: "The crew was friendly and helpful."
Cons: "Loud and noisy flight. With it being a red-eye I thought they should make an effort to quiet the plane down."

Pros: "I appreciated that the plane was on time at both ends the attendants were on cue throughout the flight."

Pros: "Friendly service, nice leg room in front row"
Cons: "Flight was changed to New Zealand Air, and i was not informed. Checked bag was now $120 NZD charge instead of free... on an international flight! Also had to pay to watch a movie."

Pros: "Nice cabin crew, nice boarding, ontime departure, clean aircraft."
Cons: "Check-in agent at bag drop counter was a sour puss."

Pros: "Efficient, professional crew"
Cons: "More space. Snacks, at least a drink! (that doesn't require more expenditure)"

Cons: "Flight was canceled."

Pros: "Absolutely nothing"
Cons: "Just about everything this poor excuse of an airline needed to be better. Not only did they rob me at the check in desk of $210, there was also an extremely loud alarm coming from the exit door of the plane the crew couldn't fix. I was sitting right next to it for an hour and had to plug my ears to avoid hearing damage. This was the worst flight I've ever been on, and I've flown hundreds of times"

Pros: "Comfotable flight, Good landing."
Cons: "Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages."

Pros: "Exactly what we expected from a budget airline."
Cons: "Dragging the luggage between international and domestic terminal wasn't fun."

Pros: "Short flight. Good crew"
Cons: "Flight delayed twice. Later Jetstar scheduled flights to the same location left before ours. Luggage damaged beyond repair or use. Wheels broken off, sides smashed. Now have to purchase new and file "proof" paperwork, pictures, etc. Will never fly Jetstar again. The cheaper flight is not worth it."

Pros: "Efficient processes all round - check-in, boarding, disembarking, baggage collection, etc."
Cons: "Nothing"

Pros: "boarding has been delayed however there is poor communication between the staff regarding estimated of delay..."

Pros: "The seat was extraordinarily uncomfortable."
Cons: "Seat spacing was the worst ever. Aisle very narrow."

Pros: "Flight was fine"
Cons: "They find ways to scam you out of more money!"

Pros: "Easy check in, bag drop and courteous staff"

Pros: "Easy boarding"
Cons: "No food or water"

Cons: "$120 bag fee!! Plane was late. Ticket line took over an hour. Paying bag fee was a separate line took one-half hour. Gate was changed had to move 1/4 mile."

Cons: "Charged over $500 for our luggage a real Scam We never fly with Jetstar again!"

Pros: "Friendly efficient crew"
Cons: "The process to get boarding pass and check bags was chaotic and frustrating"

Pros: "Actually left a bit early. Warm, friendly in flight crew."
Cons: "Storms in the area so it was a bit bumpy. Not the fault of the crew, but Mother Nature"

Pros: "Once we were seated and lift off was timely the flight uneventful as one can only hope for. The food was not outstanding but the chicken salad was better than most airline food and was a nice portion to tide us over for a long day after landing."
Cons: "The staff was lacking in personality and consideration. While well groomed and that plastered on smile was there the actual attention was missing the mark. I went to use the toilet before the flight and stood for several minutes waiting as the occupied sign was engaged. I was passed by staff three times before informed that the toilet is unvaivable until in the air. Really! So why did you squeeze past me 3 times without telling me this detail?"

Pros: "Decemt crew.At least they didn't charge for water on the flight."
Cons: "We did not include a checked bag when we purchased tickets (not knowing what we would have) and had to pay $60 per bag once we got to the airport. Absurd!"

Pros: "Friendly service"
Cons: "Seats with no room."

Pros: "It is exactly what you pay for. The plane left on time and arrives on time."
Cons: "You have no leg room and the service on the plane is just okay but for the price it is excellent. The way you pay in advance for the weight of your luggage is really tacky but that is how they make money."

Pros: "We survived"
Cons: "Baggage policy is terrible even after buying extra baggage. Stressful."

Pros: "It's called "WiFi." Why don't you know about it?"
Cons: "More leg room up front. It's ridiculous that there's legroom."

Pros: "Departure on time, arrival ahead of schedule, baggage delivery very fast"
Cons: "No food or beverage included"

Pros: "First time flyer very good"

Pros: "All very straightforward from boarding to landing. Pleasant and helpful crew. As comfortable as could be for a small plane."
Cons: "No entertainment available - although flight was only an hour so not really a big deal"

Pros: "Good flight"
Cons: "I'm not sure if I can trust their cavalier attitude about timeliness on my return trip. I need to be on time. We may need to fly Air New Zealand instead. They also charged us extra for bags, which was not adequately doiclosed at the time of booking with Kayak. I'm thouroghly disappointed in the total experience."

Pros: "Ticket price seemed reasonable, until it was time to check in"
Cons: "Airline wanted to charge $145 for one 20 kilo check-in bag Wanted to also push me to a later flight Would not allow anything over 7 kilos carry on, and were weighing items at the gate. This put several thousand dollars of camera gear for me at risk to baggage handlers with no option to pay more for weight. The airline of course accepts no responsibility if you do have to check fragile gear due to their carry on restrictions. Seat space was hands down the smallest I've ever seen. Overheard at least three other passengers say the same Overall, experience couldn't be worse. Will not fly again."

Pros: "Up front seat, very comfortable! Comfortable enough for me to sleep through the flight which it doesn't happen ever on any flight I've been on"
Cons: "First flight I've been on that I got nothing to complain about! Crew were friendly everything was awesome!"

Pros: "Value"
Cons: "Baggage fees, but that is to be expected now"

Pros: "Nothing"
Cons: "The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir."

Pros: "Ease of boarding n checking in."
Cons: "Took awhile before we found out the gate. Not ur fault but too many crying babies on flt"

Pros: "Nothing from special services and checkin"
Cons: "We had 8 flights booked and requested 2 wheel chairs and 1 checked bag for each passenger for each flight. We had no problem with other airlines. We were told by the Jetstar employee on the flight from from Auckland that there was no checked baggsge requested Not likely from our end because we had 8 flights in a 3 week period. We had our bags weighed at special services and was told we were limited to 15 kg for a checked bag. One bag supposedly weighed on that scale 17.6 kg but the same bag showed it weighed 13.9 kg when we checked it in. We were forced to pay $70 per bag for a total of $140. We need a refundnd immediately. Funny, on the return trip to Auckland our tickets showed 1 checked bag per passenger and we'were limited to 20 kg per bag on Jetstar. How can an airline operate this way. Your survey is ridiculous because you ask for ratings on nonapplicable items. ."

Pros: "Reasonable price, quite helpful at check-in, got extra leg room for this 6ft. plus frame."

Cons: "Beware- no baggage allowed beyond minimal amount. Not suitable for a long distance visitor."

Cons: "160 dollars to check a bag. I'll never fly with this airline again"

Pros: "Little"
Cons: "Flight attendant that yanked my boarding pass out of my hand. 2d flight attendant who twice "forgot" to tell me whether she had looked for or found my luggage lock which had gotten lost when 1st flight attendant yanked my boarding pass out of my hand."

Cons: "Jetstar is cheap and terrible. We were charged $160 dollars to check small, carry-on sized bags we had expected to take on board with us. This is 4 times the price on their website; that price is no longer available once you're at check-in. The service was slow and inefficient. Even after checking in online we still had to wait in line to check in at the counter. This took ages since at least 5 or 6 other people were having issues with Jetstar, like us. The flight itself was cramped (I'm a shorter woman and had almost no leg room) and there were no complimentary drinks or snacks for our 4 hour flight. We opted for Jetstar because it's the cheapest option, but ended up having to pay more than we would have for a much nicer flight with another airline."

Cons: "Butchered by prices that were offered on Kayak and then taken to the airline sites where the prices are different. Jetstar rips you up with baggage prices at the gate. Nowhere does Kayak state that you have to pay upfront for Jetstar baggage......"

Pros: "Boarding was orderly and quick."
Cons: "Incoming flight was delayed and departure was 1:15 behind schedule."

Pros: "The check in team was very cordial. The pilot did a great job in landing the airplane in difficult weather conditions."

Pros: "Not much about JetStar or Kayak"
Cons: "I like many others, had to pay $320 to get our suitcase on the plane. JetStar said that it was kayak's fault for not including the luggage allowance at the time of booking. First off no one in this world has ever heard of this predatory way to rip people off. I consider it dirty and extremely underhanded. So you book your "economical flight through Kayak and they do not include this fee for $11. Big deal you say, well it gets to be a very big deal. We paid about $600 for our seats only, without knowing that Jetstar would want to also be paid extra for our baggage. They call it baggage allowance. If Kayak knew what the hell they were doing ( they are supposed to that is why we pay them) they would also know about the baggage allowance and it would have been $11. However when we arrived at the airport Jetstar wanted another $640 for our two 20kg bags. We were able to talk them down to $320. We went from Auckland to Sydney and for our connecting flight they wanted an additional $640. I said no, and that they could keep the bags. At that point I was told to get control of my emotions. Eventually we did not have to pay any additional "baggage allowance" to get to the Sunshine Coast. If I had kept control of my emotions they would have charged us at total of $1280.00 for our luggage on a $600 pair of connecting flights. What bullshit!!!!!!! Also wanted $4.00 for any kind of drink on board the plane. don't even think of food or a drink on board the plane unless you have money to burn!"

Cons: "Flight was cancelled and Jetstardid not bother to send an email advising flight cancellation."

Pros: "No issues with boarding"
Cons: "Delayed"

Cons: "United did not ship our bag so we had to make a claim before leaving Cutoms in Aukland. We got to the Jet Star ticket counter 3"

Pros: "Comfortable seating and professional crew"

Cons: "Seats uncomfortable. You need a "not applicable" check for things that don't apply."

Pros: "Polite caring treatment by all counter and plane staff Able to take on my usual carry-on that I take everywhere else Well managed ontime flight"

Pros: "Great electronic boarding procedures, mobile app and website. Friendly, helpful and knowledgeable agents at airports and on-board. Will definitely fly JetStar in the future and highly recommend this airline!"

Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."