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Pros: No issues with boarding

Cons: Delayed

Pros: It's called "WiFi." Why don't you know about it?

Cons: More leg room up front. It's ridiculous that there's legroom.

Cons: Charged over $500 for our luggage a real Scam We never fly with Jetstar again!

Cons: plane was over an hr late due to tire needing changing. Staff we unapologetic about it.

Pros: I liked sleeping for 10 hrs & arriving in AKL ready to roll!

Cons: I paid for seats, but there is no record of my purchase at NZ air.

Cons: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.

Cons: I was turned away at the gate and was unable to board the plane. It was an awful experience!

Pros: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.

Pros: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.

Cons: Breakfast was not tasty. Options could have been better.

Pros: Easy flight.

Cons: Terrible service and all around outcome. Would not fly Air New Zealand again

Cons: Flight was canceled.

Pros: Friendly service

Cons: Seats with no room.

Pros: No issues with boarding

Cons: Delayed

Pros: First time flyer very good

Pros: The corn chips!

Pros: The crew

Pros: Great entertainment

Cons: Overall great

Pros: The crew was polite, efficient and prompt

Cons: The food quality needs improvement!

Pros: Economic overall. Check in staff very helpful in resolving baggage issue ( see below). As long as you undertstand your ticket/ baggage cost, you'll be fine.

Cons: Tried to pay in advance for baggage. Online system wouldn't accept our credit card (needed a signature) so entire booking put on hold. A little stressful, but airport staff sorted it out with no added cost.

Cons: Butchered by prices that were offered on Kayak and then taken to the airline sites where the prices are different. Jetstar rips you up with baggage prices at the gate. Nowhere does Kayak state that you have to pay upfront for Jetstar baggage......

Pros: Getting there safe and on time .

Cons: Owning my own plane and skip security .

Pros: The check-in was fast and either the plane aboard.

Cons: Not everybody on plane got service. We have waited on the plane for like 30 minutes for the plane start his way

Cons: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable

Pros: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks

Cons: Nothing

Pros: Food is always the best. I had the butter chicken for dinner. It was very delicious.

Cons: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Pros: Friendly efficient crew

Cons: The process to get boarding pass and check bags was chaotic and frustrating

Pros: We survived

Cons: Baggage policy is terrible even after buying extra baggage. Stressful.

Cons: All the extra charges add up to an expensive flight. Should have stuck with the major carrier.

Pros: Ticket price seemed reasonable, until it was time to check in

Cons: Airline wanted to charge $145 for one 20 kilo check-in bag Wanted to also push me to a later flight Would not allow anything over 7 kilos carry on, and were weighing items at the gate. This put several thousand dollars of camera gear for me at risk to baggage handlers with no option to pay more for weight. The airline of course accepts no responsibility if you do have to check fragile gear due to their carry on restrictions. Seat space was hands down the smallest I've ever seen. Overheard at least three other passengers say the same Overall, experience couldn't be worse. Will not fly again.

Pros: The crew were excellent and the plane very comfy.

Cons: I don't understand why we had a 4hr 40 min flight plan which went way up the Australian coast instead of going in a direct line from Melbourne to Christchurch, when the ticket noted about a 3hr 40 min flight time. If you can enlighten me that would be appreciated.

Pros: NYE celebration aboard, lovely staff, easy and peaceful flight

Pros: No complaints, relatively spacious economy seats

Cons: Food was nothing to write home about

Pros: Plane seats are ok - a bit annoying that there is no on board entertainment and you have to use your own phone etc. The butter chicken was edible.

Cons: It'd be better if there were a selection of direct flights to Canberra. It's quicker to fly to Bali! We spent over 8 hours including wait time to travel from Canberra to Perth - via Sydney. No bag drop in Canberra - that was a surprise.

Pros: Everything. Air NZ has the best Premium Economy class in the sky.

Cons: All good.

Cons: I was turned away at the gate and was unable to board the plane. It was an awful experience!

Pros: The space!

Cons: Food

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

Pros: The crew

Pros: Very helpful in getting on board luggage stowed, attractive interior

Cons: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.

Pros: The seat is very comfortable And the crew is very nice and helpful

Cons: The checking service in Taiwan And the manager’s Attitude toward Crisis handling

Pros: Business class lay-flat seats and a private cubby.

Cons: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.

Pros: Comfotable flight, Good landing.

Cons: Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages.

Pros: Seat 26A had a faulty back support, with protruding metal spring/wire.

Cons: Better maintenance

Pros: Short flight. Good crew

Cons: Flight delayed twice. Later Jetstar scheduled flights to the same location left before ours. Luggage damaged beyond repair or use. Wheels broken off, sides smashed. Now have to purchase new and file "proof" paperwork, pictures, etc. Will never fly Jetstar again. The cheaper flight is not worth it.

Pros: the crew was amazing

Cons: the seats were uncomfortable

Pros: Well coordinated loading of plane. Good food service. Well informed..

Cons: Nothing..

Pros: I really enjoyed the food as always and overall, I felt very comfortable

Cons: I enjoyed my experience overall.

Pros: :)

Pros: Great entertainment

Cons: Overall great

Pros: Entertainment and board WiFi excellent

Cons: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.

Pros: Crew was awesome! Kind and funny!

Cons: The weather, but pilots did great despite it.

Pros: Hasn’t occurred yet

Cons: Hasn’t occurred yet

Pros: Everything.

Cons: Nothing.

Pros: I like the lady who checked me in.

Cons: First of all, your selection of food could be way better. You’re traveling between two places that have extensive access to rice - why is your gluten-free menu so poor? Your airline crew are scary and I’m worried that if there was a true emergency none of them would know how to get us off the plane safely.

Cons: The attitude of the crew towards passengers with children. They made us wake up our sleeping child because she was on a blow up cushion that obstructed her leg space. Even though we explained it could be deflated in a single second and was not causing harm to anyone else they still made us move it. Also, they gave us a guilt trip for changing a peepee diaper in our seat (careful not to touch any seats) and wouldn't take the trash. As any parents knows, changing a diaper in an airline bathroom is one of the most unsanitary and awful things you can do with your young child due to the extreme lack of space. Airlines in general should make a "family bathroom" with more space for parents to change their kids.

Pros: Just got socked with $465 checked baggage fee for 3 bags! Let the buyer beware. I will NEVER use Jetstar again & suggest you look elsewhere. Fyi there is no ZERO rating, so would have given that!

Cons: Nothing

Pros: Check-in was smooth and quick.

Cons: Cabin service was basic for business class. The cabin crew never came to see us again after lunch was served.

Pros: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.

Cons: Only the take off from the flight. It made me dizzy and nautious.

Pros: Nicest crew on the planet. Restrooms stayed clean despite 12 hour flight

Cons: Breakfast was not tasty. Options could have been better.

Pros: Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!

Cons: Nothing at all!

Pros: Absolutely nothing

Cons: Just about everything this poor excuse of an airline needed to be better. Not only did they rob me at the check in desk of $210, there was also an extremely loud alarm coming from the exit door of the plane the crew couldn't fix. I was sitting right next to it for an hour and had to plug my ears to avoid hearing damage. This was the worst flight I've ever been on, and I've flown hundreds of times

Pros: nothing it was a disaster

Cons: Everything it was poorly run very deceptive and a total disaster. I am retired airline and have traveled extensivly and I will neverfly with these people again

Pros: Getting there safe and on time .

Cons: Owning my own plane and skip security .

Pros: Just as same as what I expexted as a LCC.

Cons: Flight was delayed and additional baggage charge was non-refundable.

Pros: Crew made the very long flight comfortable and kept me informed.

Cons: Everything went very well.

Cons: Quality of snacks Quality of in flight entertainment still very poor

Pros: Always on time, good range of movies/shows and free wifi

Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!

Pros: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.

Cons: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...

Pros: Business class lay-flat seats and a private cubby.

Cons: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.

Cons: The snack were very simple. They don't communicate properly all the different snack options.

Cons: Terrible service and all around outcome. Would not fly Air New Zealand again

Pros: Crew was great, plane was modern and clean

Cons: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Pros: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.

Cons: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.

Pros: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!

Cons: I’m really not sure.

Cons: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.