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Pros: Kind staff, long flight but the attendant were super kind

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Pros: Super easy

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

Pros: For that price it was a great flight

Pros: Efficient processes all round - check-in, boarding, disembarking, baggage collection, etc.

Cons: Nothing

Pros: Once we were seated and lift off was timely the flight uneventful as one can only hope for. The food was not outstanding but the chicken salad was better than most airline food and was a nice portion to tide us over for a long day after landing.

Cons: The staff was lacking in personality and consideration. While well groomed and that plastered on smile was there the actual attention was missing the mark. I went to use the toilet before the flight and stood for several minutes waiting as the occupied sign was engaged. I was passed by staff three times before informed that the toilet is unvaivable until in the air. Really! So why did you squeeze past me 3 times without telling me this detail?

Pros: Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney.

Cons: Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney.

Pros: The crew was wonderful, very hospitable and friendly.

Cons: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.

Pros: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Pros: Everything

Cons: Nothing

Pros: Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !

Cons: Not enough time booked by kayak between an international arrival and domestic departure

Pros: Efficient processes all round - check-in, boarding, disembarking, baggage collection, etc.

Cons: Nothing

Pros: Decemt crew.At least they didn't charge for water on the flight.

Cons: We did not include a checked bag when we purchased tickets (not knowing what we would have) and had to pay $60 per bag once we got to the airport. Absurd!

Cons: The bowl of noodle in soup had no taste to it, breakfast sandwich wasn’t anything special. Pesto salad and butter chicken was good.

Cons: Charged over $500 for our luggage a real Scam We never fly with Jetstar again!

Pros: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.

Cons: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.

Pros: Crew was amazing, very attentive.

Pros: Business class lay-flat seats and a private cubby.

Cons: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.

Pros: The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star

Pros: Ticket price seemed reasonable, until it was time to check in

Cons: Airline wanted to charge $145 for one 20 kilo check-in bag Wanted to also push me to a later flight Would not allow anything over 7 kilos carry on, and were weighing items at the gate. This put several thousand dollars of camera gear for me at risk to baggage handlers with no option to pay more for weight. The airline of course accepts no responsibility if you do have to check fragile gear due to their carry on restrictions. Seat space was hands down the smallest I've ever seen. Overheard at least three other passengers say the same Overall, experience couldn't be worse. Will not fly again.

Pros: Actually left a bit early. Warm, friendly in flight crew.

Cons: Storms in the area so it was a bit bumpy. Not the fault of the crew, but Mother Nature

Cons: Everything.

Pros: Efficient processes all round - check-in, boarding, disembarking, baggage collection, etc.

Cons: Nothing

Pros: Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !

Cons: Not enough time booked by kayak between an international arrival and domestic departure

Pros: Nothing.

Cons: Not being scammed on bag charges.

Pros: The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!

Pros: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.

Cons: It would be better if the armrests went up.

Cons: Boarding

Pros: Friendly service

Cons: Seats with no room.

Cons: late flights. Poor communication.

Pros: Jetstar agent was SUPER helpful with working out our checked baggage issue.

Cons: The checked baggage policy was not clear to me when I booked our tickets. In particular, it wasn't clear that checked baggage fees applied, that those fees are quite reasonable if you pay them more than two hours before departure, and that they are exorbitant if you pay them when you check in at the airport. Jetstar needs to be more up front with how its checked baggage fees work.

Pros: The airline and staff appear to be friendly and efficient

Cons: Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult.

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

Pros: Business class lay-flat seats and a private cubby.

Cons: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.

Cons: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.

Cons: late flights. Poor communication.

Cons: Flights to & from Sydney to Melbourne were ok!

Pros: Exactly what we expected from a budget airline.

Cons: Dragging the luggage between international and domestic terminal wasn't fun.

Pros: Comfortable seating and professional crew

Pros: Free WiFi - was great and fast

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.

Pros: Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !

Cons: Not enough time booked by kayak between an international arrival and domestic departure

Pros: The crew was great but the seats were not.

Cons: Roomier seats and meals should be served a little bit closer in between

Pros: Can’t remember

Cons: Food selection specially for vegetarian

Pros: Easy flight.

Pros: Crew was amazing, very attentive.

Pros: Kind staff, long flight but the attendant were super kind

Pros: Yes crew amazing and seats comfortable

Cons: Try keeping to scheduled time.

Pros: The seat was extraordinarily uncomfortable.

Cons: Seat spacing was the worst ever. Aisle very narrow.

Pros: Comfotable flight, Good landing.

Cons: Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages.

Pros: It's called "WiFi." Why don't you know about it?

Cons: More leg room up front. It's ridiculous that there's legroom.

Pros: Seat spacing decent by comparison to other carriers. Good drink selection. Offered regularly.

Cons: Snack was good but small for a 4 hour flight. Pleat of drinks offered.

Cons: Food was not good and was insufficient.

Pros: No problem apart from left a tad late

Cons: Na

Cons: Seated at the back of the plane. Ran out of food options.

Pros: Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!

Cons: Nothing at all!

Pros: Crew were great!

Pros: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.

Pros: The crew was fine. the seats were not so comfortable in the economy.

Cons: More comfortable seats.

Pros: Yes crew amazing and seats comfortable

Cons: Try keeping to scheduled time.

Pros: For that price it was a great flight

Pros: It was a routine flight experience

Cons: The flight was half an hour late arriving

Pros: Comfotable flight, Good landing.

Cons: Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages.

Pros: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Cons: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.

Pros: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.

Cons: Nothing. The flight was efficiently run and seats comfortable.

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Pros: Entertainment options. Communications from captain. Dimming of cabin lights.

Cons: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.

Pros: Free WiFi - was great and fast

Cons: Nothing

Pros: Crew were great!

Pros: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.

Cons: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.

Pros: Not much to like... well I guess they got me there safe... LOL

Cons: Uh... $25 a kilo over baggage weight ? Everyone on plain carrying bags that weigh 10 tons due to that.. which makes everyone's experience quite lacking... Staff not very friendly nor helpful both service and flight attendants.

Cons: Flight from Napier to Auckland was delayed

Pros: The crew was really nice.

Cons: All snacks & drinks cost extra on Jetstar.

Pros: Seat not very wide

Cons: Screaming kids in business & just behind business

Cons: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that

Pros: Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!

Cons: Nothing at all!

Cons: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.

Pros: The airline and staff appear to be friendly and efficient

Cons: Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult.