Daily cleaning, installation of cabin HEPA filters on flights from Denpasar
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 10h 05m
The cheapest ticket to New Zealand from Denpasar found in the last 72 hours was $1,354 one-way, and $4,905 round-trip. The most popular route is from Denpasar to Auckland, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $556.
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Scores according to KAYAK customer reviews
Pros: "everything, the crew was efficient"
Cons: "more African entertainment to be added on the Johannesburg route"
Pros: "The crew service is good. Not great, but still above average from other flagship carriers."
Cons: "The seat (B787-10) is so cramp!!!"
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."
Pros: "Great seats and efficient service all round."
Cons: "Food could have been better."
Pros: "Foods. Drinks. Entertainment."
Cons: "Nothing. Everything’s so perfect!"
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Cons: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Pros: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Cons: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pros: "Excellent service"
Cons: "Very poor on board entertainment"
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Pros: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Cons: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Pros: "Excellent flight experience"
Pros: "The aircrafts, on-board service on Sin Dxb route"
Cons: "The thing that Inhad to fly Silk Air with one of four flights."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Pros: "Entertainment excellent, cabin crew superb"
Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Pros: "Liked the service"
Cons: "Nothing special."
Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"
Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Cons: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Pros: "Food, movies, support, were all wonderful."
Pros: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Cons: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Pros: "Great price"
Cons: "Food is not good"
Cons: "No complaints"
Pros: "The SIA crew is the most gentle and careful I have ever encountered."
Cons: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Cons: "old facilities"
Pros: "Lots of movie and game options"
Cons: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pros: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Cons: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Cons: "The entertainment was poor"
Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pros: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Pros: "Flight attendants were very polite."
Cons: "The seats could be more wide."
Pros: "Great food, great seats, everything was smooth overall"
Pros: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Pros: "Great crew!!!"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "Nothing! Everything was great! It if was free that would be perfect!"
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Pros: "The crew was amazing:)"
Cons: "The availability to have vegan meals...."
Cons: "The check in at Denpasar is horrible. The airport services are very inefficient."
Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Cons: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Pros: "comfortable seats, pretty good food, extremely gracious cabin crew."
Cons: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Pros: "God was good. Staff was efficient"
Cons: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Pros: "good crew"
Cons: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Cons: "Nothing it was great"
Pros: "price, comfort, food"
Pros: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Cons: "The seats were very tight and the food was okay, but the staff was great."
Pros: "It was normal flight"
Cons: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Pros: "Service was on point. The crew was very helpful."
Pros: "A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants."
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Cons: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Cons: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Cons: "Not that many choice in movies"
Pros: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Pros: "The stewards were very attractive, the entertainment was plenty of movie choices."
Cons: "The food was terrible, the seats were extremely uncomfortiable."
Pros: "Helpful and frieendly"
Cons: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "The food and entertainment systems were good. The staff on the plane were pleasant."
Pros: "Large monitor and many choices of movies. Good food, efficient boarding."
Cons: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Cons: "Headrests on quatar airways are uncomfortable , especially for someone who is short and neck gets very stiff"
Pros: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Cons: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Pros: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Cons: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Pros: "Slept most of the way"
Cons: "Cramped seating on long flight. Headrest not adjustable."
Pros: "The quality of service, food, plane and attention was superb."
Cons: "It took several hours to check in because the incoming plane from Doha to Bali was delayed, which guaranteed that most of us missed our connections in Doha. The line was long, slow and uncomfortable and the airline did little to ease our discomfort. They refused to allow us use of the lounge in Bali. I had to talk to multiple people in Doha for access to the Oryx lounge there and they at the end, reluctantly let me use it."
Pros: "Crew were super nice, a lot of entertainment varieties"
Cons: "That I had to deal with some rude local officers at the airport, one of them was Qatar airline employee, 3 were security and immigration staff. They ruined my trip with thier rudeness."
Cons: "On my printed boarding ticket provided by the Qatar airline desk at ORD, it only had my first initial of my first name listed. After waiting in line for an hour to get my boarding pass, I proceeded to security and they would not accept it and said I needed to go back and get a stamp or prove my purchase from months earlier (my confirmation email was not enough). Although I was able to get the stamp, this is frustrating as my name should have been listed (Sara) which is what I provided in my online profile when purchasing the tickets or the person at the Qatar desk should have realized this when providing me my boarding pass."
Cons: "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"
Pros: "screen, ubs charger"
Cons: "be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one."
Pros: "Great crew, food, lots of free wine"
Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."
Pros: "The crew was very good! Gave us a lot of snacks. Bathrooms were clean and crew passed out hygiene kits."
Cons: "Need more than 1.5 meals for a 14 hr flight. Plenty of snacks were given."
Cons: "If it was on time"
Cons: "Wifi was horrible. Selection of movies was weak."
Pros: "the flight left and arrived on time"
Cons: "The crew were lazy & rude"
Cons: "Crew was extremely noisy and not mindful of most of the cabin sleeping. Speaking loudly, joking with one another. Very unprofessional. In some instances woke people up (in economy) and made them put their seat up because someone behind them wanted to eat at 23:20. Not friendly either."
Cons: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."
Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."
Pros: "Lovely crew especially Heidi"
Cons: "Nothing, all was well"
Pros: "Slightly wider seats"
Cons: "Couldn't check in on mobile"
Pros: "everything about he flight was perfect"
Pros: "Online check in"
Cons: "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
Cons: "very cramped"
Cons: "7 hrs late leaving, with postponements drip fed in 1 hr increments resulting in lots of hanging around and day completely wasted"
Cons: "Travelling with baby/kids/family....not good with this plane, And when asking APPLE JUICE for my baby, they so really PELIT ,only give one glass, i cannot asking 2 glass , im thristyyy n need sweet , coz we cannot bring our any kind of WATER to plane.... I will not fly with qantas anymore...."
Cons: "food wasn't good"
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Cons: "Long delay for the flight"
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Pros: "Detail and attention to peoples specific needs. Service prior to boarding and during were excellent"
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Cons: "Our bags were put on the wrong belt and we didn't receive them for over an hour."
Pros: "QANTAS were excellent."
Cons: "That we missed our connecting flight (not our fault) but they put us on another flight immediately after, so it was all good"
Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Pros: "Personality and communication with passengers by Asian-featured cabin crew team member in my area was excellent Movies selection very good"
Cons: "Quality of food seems to have dropped."
Pros: "Gracious flight attendants. Gluten free meals were good too."
Cons: "Only wish they had WiFi on the plane."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "The person who took my wifes wheel char all te way to the gate"
Cons: "The agent cabin crew member who forgot to help us with our seaating"
Pros: "The second I boarded the plane i realised that Qantus Australia practices number one customer service. Every hostess greeted everyone always with a smile and politeness. The crew were simply fantastic. The new airbus 380 was very comfortable and a perfect flight. Amazing."
Cons: "The fact that my checked in luggage was lost and is yet to be recovered. Very disappointing, i hope its recovered as i don have insurance."
Pros: "Easy boarding. Good seats. Good entertainment."
Cons: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"
Pros: "The inflight service was great - friendly attendants and great food. The washroom was checked throughout the flight and was still in great shape by the end of the trip."
Pros: "I had a nose bleed (a side effect of treatment that I had), and although it wasnt causing me great distress, a crew member noticed it and slipped me a few extra tissues without making a fuss about it. That was very much appreciated."
Cons: "They did not have vegetarian food in spite of my request."
Pros: "Good food, movies and just 10x better than discount airlines"
Cons: "Flight was delayed by 30 minutes."
Cons: "The title says it all. This is the first time I ever flew Qantas, and I will try to never fly with them again. I saw one of the old, battle ax stewardesses actually physically shove an elderly Chinese woman who was wandering the aisle before leaving the gate. I mean, the woman should have been in her seat, but that was no reason to body-check her like Wayne Gretzky (or Ron Barassi, take your pick)! Totally unprofessional."
Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"
Pros: "Was impressed with all aspects of Air Calin. Great staff - nice plan - lovely service including food."
Cons: "Flight was delayed by 5 hours. Qantas was not helpful in rebooking or any type of customer service. The food was awful and we spent an extra 24 hours of waiting/ travel time. Miserable end to a wonderful trip. Terrible!"
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Five hour delay due to faulty maintenance at LAX. Pilot (rightly) refused to fly until maintenance work correctly completed. Plane then diverted to Brisbane to change crew, en route to Melbourne."
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Pros: "I was in Seat 44C The flight crew who comprised of Elsie Fao ( excuse me if I have the name slighly incorrect ) Susan and the gentleman whose name I do not know could not have been better in their professional manner I short they were superb"
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Pros: "The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!"
Pros: "On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant."
Cons: "The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!"
Pros: "yes the crew are good and accomodating"
Cons: "hoping the seats can adjust a little bit more to recline"
Cons: "Flight from MNL to DPS had no entertainment system."
Pros: "CREWS WERE FRIENDLY/FOOD WAS GOOD"
Cons: "for a long flight seat could have been a bit bigger."
Pros: "This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late"
Cons: "Allow bottled water on the plane ... or at least sealed bottled water!!"
Pros: "Decent seat, plane was clean enough"
Cons: "Delayed by an hour, food was terrible"
Pros: "not any games to play on the behind seat screen, it helps to pass the time..."
Cons: "The food was just ok,,,,could have been better.."
Pros: "Very nice crew!!!"
Cons: "Everything is perfect for me."
Cons: "The baggages are very very late."
Pros: "Friendly crew"
Cons: "Not sure what that sandwich was supposed to be... but it was not good.. some kind of pseudo-Spam."
Pros: "Lots of space and warm, soft, pillows and blankets."
Cons: "My entertainment remote didn’t work and they ran out of mango juice and the bangus."
Cons: "Food, be ontime, inflight entertainment"
Pros: "Again lovely food and crew. Same good seats as the A350 from LHR."
Cons: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
Pros: "Wasnt bothered as compared to previous flights."
Cons: "One hour delay in boarding and taking off and NO explanation from any airline personnel."
Cons: "The flight attendant that was helping in my side was really not feeling like she wanted to work that day. No smiling. No interaction with the passengers. Just wanted everything done right away. She had the look of not wanting to be there period."
Cons: "Those of us in Biz Class had to be on the same bus out to plane on tarmac. No real priority boarding. Would be better to provide transport for BC out to plane first. Only aspect of trip I found unpleasant."
Pros: "The staff was very helpful especially because I flew with my 5 month old son. They were very nice. The seat had enough space."
Cons: "The food was ok but could do better."
Pros: "The salmon dish was however good and more than made up for it."
Pros: "They gave us a meal on a 2 and a half hour flight! Amazing service."
Cons: "It was a bit tight. Not much legroom."
Pros: "From the moment I entered the plane, I was greeted by smiling faces, smooth jazz, and a perfectly air conditioned temperature. It was at this moment that I knew I was in for a treat. There was so much leg room, I closed my eyes at one point and felt like I was laying on a beach in Hawaii. The plane had a fantastic movie selection and great cuisine. Even the crying baby in the row over was such a delight!"
Cons: "Only thing I didn’t like was how much I liked it!"
Pros: "The service"
Cons: "Chairs for emergency exit row are cramped. Delayed a hour with no explination."
Pros: "Seat are comfortable"
Cons: "Not much options for in-flight entertainment in A300-200"
Pros: "The staff was friendly."
Cons: "The airplane was over booked, there was not enough food for everyone, the food was stale and expired, the bathrooms exuded a stench to which you had to endure throughout the entore flight, there was not enough crew so requesting things took very long and we had turbulence for 90% of the flight, on a flight that was 11 hours long."
Pros: "Densapar was a very easy airport to move around in and the boarding seating area was very comfortable. The stewardesses and loading crew were very nice and professional."
Cons: "I’m not sure what is going on with airline seats. I feel like I have to slouch to be comfortable."
Pros: "When I first checked in I was pleased to have the exit row as my seat as I really enjoy the extra leg room especially on an overnight flight. Then just before we boarded I got upgraded to business class which has never happened to me before and I loved it! The staff were very nice and the flight was enjoyable, I was able to sleep very well."
Cons: "The Chinese dumplings that I had for breakfast weren’t very good, they didn’t seem very fresh."
Pros: "Nothing terrible everything"
Cons: "Poor service, rude flight attendants, didn’t give me seat they told me they were giving me, terrible food, flight attendants run past you instead of taking their time to give people beverages."
Pros: "There was a lot of entertainment choices and then food was good."
Pros: "The food was excellent"
Cons: "One hour delay starting and 45 min. at the end, no Gate available."
Pros: "The crew was fine.I appreciated that it was non-stop."
Cons: "There was about 8" of leg room in the economy section. Not enough to move my feet around. The beef sausage breakfast was tasteless and not very warm; the eggs were watery. The movie was extremely violent. I worry about the children on board who could see it even if they couln't hear it."
Pros: "The cabin crew was very attentive. Anticipated the passengers needs. The food was delicious too."
Cons: "Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure."
Cons: "Flight was delayed. At least this time they sent me a notification via email. On the flight from SFO to Manila, the flight was cancelled and we had to be reaccommodated the next day and I wasn't even notified that that was going to happen."
Pros: "I liked the service , the friendliest crew, quick ease for boarding"
Cons: "Food was not that good. They could have done better in that department. I've had better airline food. Needs work there."
Cons: "The crew"
Pros: "Business class comfortable with friendly staff"
Cons: "Food was not good. Had to wait for 20 wheelchairs to go ahead of me when boarding. Not all those people were disabled but they ask you if you need a wheelchair and people just say yes so they can board first. It's a blatant abuse of the system."
Pros: "Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks."
Cons: "Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films."
Pros: "Good service on the flight. Flights were on time."
Cons: "Manila airport is not well maintained - poor bathroom condition in the international terminal."
Cons: "Cancelled flight and they said they couldn't get another flight. We then had to re-buy tickets on another airline. They never said a thing about a refund"
Cons: "Unexpected pit stop added stress to our trip."
Pros: "Need more leg room"
Cons: "Food, wasn't good"
Pros: "Personnel were kind"
Cons: "the space of the seat is too narrow. the announcers can barely be heard. White bread at meals should be eliminated and whole wheat or more nutritious grains should be used."
Cons: "It seems like Philippine airlines is determined to be the lowest quality airline still flying. Too bad."
Pros: "The staff members were very courteous, and meals were healthy. Nice selection of inflight entertainment."
Cons: "The temperature was very cold. Many people wore jackets and used blankets and we're still cold."
Pros: "Not much to speak of"
Cons: "They didn't mention the $20 airline use fee when I booked the flight"
Pros: "A very accomodating crew. Truly filipino."
Cons: "No entertainment onboard. Wifi is limited. The toilets seem to be poorly maintained. I sat next to the toilet and i can soetimes smell the urine from my seat and the fact that the toilets have small space."
Pros: "We arrived safe. And they had movies."
Cons: "Terrible, terrible experience. We were weather delayed. Fine. Very inconvenient but have to accept it. However, THEY LOST MY LUGGAGE!!! The worse part was that they acted like no big deal, it happens all the time. And THAT is why I will never ever recommend PAL to anyone. It took them 4 days to get my luggage to me. No compensation whatsoever for their incompetence in arranging my luggage to fly along with me. They should refund 25% of the flight since they only delivered me, and not my luggage."
Pros: "Cheapest price for a flight from Denpensar to Bangkok"
Cons: "Crew was rude. I paid for an emergency exit seat, only to find out the manager at the check-in counter gave me a seat with hardly (if any) extra leg room. I moved to the back of the plane where there were 6 open emergency exit seats with no one in front of them. I sat down and was immediately told you had to pay for these seats. I explained the situation and they ended up having me get my receipt to prove I had paid. Overall bad experience."
Pros: "The flight attendants were pleasant"
Cons: "The food was horrible and not really a choice. The children's meals should be more simple like fruit and chicken and fish without sauces"
Pros: "Great crew and seats were very comfortable"
Cons: "The person sitting next to me was extra nervous which was a little un nerving"
Pros: "I loved the process and crew communication in consideration of the amount of passengers."
Cons: "Considering the media coverage of an airborne virus killing people seemingly quickly - I would have expected an airline (travelling from the genesis of the disease) to supply face masks.... the crew and other passengers expressed similar concerns, perhaps a decent consideration."
Cons: "tv entertainment,i wish i had realised that there was no TV for the children. ."
Pros: "It was OK"
Cons: "It would of been nice to know why we were delayed."
Pros: "crew was helpfull"
Cons: "me and my partner should have been seated together"
Cons: "If the boarding time had remained unchanged and there was more legroom"
Cons: "Business class seats are too close together to accommodate recline. Results in a rude shock when the person in front of you reclines their seat."
Pros: "On time if not ahead of time"
Pros: "Seats were comfortable and great collection of entertainment even tho had pay"
Cons: "Checking process in Denpasar was really bad. Had to wait almost 45 min at the counter even tho I had all the visa documents. Lack of knowledge of the ground staff of Jetstar. They need to get trained well."
Pros: "The price was OK"
Cons: "The flight (scheduled for 80 minutes) was almost 6 HOURS LATE!!! The information we received whilst waiting was inconsistent. Very frustrating."
Pros: "Good service from the staff"
Cons: "Boarding was delayed by an hour"
Cons: "Yet another holding pattern over Melbourne which seems to always happen with jet star"
Pros: "Nothing, would not fly with jetstar again"
Pros: "Everything went smoothly as scheduled."
Cons: "The waiting"
Cons: "Staff rude..was very cold and we also dindt get any glass of water never use this company anymore"
Pros: "The food was decent, plane was delayed and we flew business. It would’ve been good if they brought over some more drinks during the delay. Maybe they should’ve started preparing the supper meals on the ground too so they were ready to go when we finally took off just because it was a red eye flight of just 5 hours and it would have made much more sense to allow us more sleep time."
Cons: "The seats in business are totally weird. There is a metal foot rest that’s quite common in premium economy but the stretch seemed very short. I’m a short guy and I found my feet hanging over this bar which was uncomfortable. Also the pitch of the seat and short seat made both my partner and I slide down the seat. Perhaps the seats Jet star selects for its business could have calf rests that are located higher up so our legs are elevated more like in a chaise lounge or hammock for don’t slide down. The absolute worst thing about Jetstar flights are the passengers. The lowest common denominator Australians book budget airlines (especially Jetstar) and they rush the gate, over pack their 7kg of carryon, they are rough and loud and have little control of their children. They don’t know the difference beteeen inside and outside voices and speaking to someone face to face instead of shouting from a distance. Perhaps Jetstar should have a flying etiquette email and in seat card to remind people of how to behave. One braided head wench was berating the poor guy checking tickets at the gate who asked her to finish her water as a condition of EVERY AIRLINE and AIRPORT. He didn’t deserve her uneducated rudeness."
Pros: "Crew were patient & helpful"
Cons: "The fact that both my recent Jetstar flights have been delayed (to & from Rarotonga, and today’s flight was so late I missed my connecting flight & it meant a disadvantage to my family plus $221 extra for me to buy another ticket."
Pros: "The pilot made such a smooth landing, it was one of the best I’ve experienced."
Cons: "Probably just the delay and time management for boarding"
Pros: "Early departure, smooth operation, efficient service"
Cons: "Seats a bit close for Clive’s 6 foot frame"
Pros: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask. The flight was on time."
Cons: "It was a flight we've done heaps before. It would be nice to have all luggage actually transferred through from Napier to Manchester as it's an added challenge when also carting babies around."
Pros: "No mess airline, fast and efficient"
Pros: "Arrangement when flight was cancelled."
Cons: "Cancel the flight without letting me know"
Cons: "1 hour delay on take off"
Cons: "The floor next to my seat looked like someone had emptied their chip packet on it. The plane was late arriving but surely there’s time to vacuum up the mess!"
Cons: "1 hour later we took off. Departure gates were changed from 9 the whole way down to 1 after we all walked there! The carousel didn’t give us our luggage until 45 mins of standing there waiting after an overnight flight!! Aircraft was way too cold. And had to ask for 1 cup of water, not even offered to us."
Pros: "Great boarding process. Happy/smiling staff. Great experience overall."
Cons: "No onboard entertaibment but it is a budget airline on a short haul flight so...."
Pros: "Relaxed and no frills service."
Cons: "Budget seats with no decent pockets, hooks or cushioning"
Pros: "Got in slightly ahead of schedule."
Cons: "No lounge access, no complimentary snacks and drinks, miserable cabin crew, seating very very cramped in 3 3 3 config so not suitable for couples wanting a row to selves. Mosquito's flying round the plane. The pilot told us to "Rest in peace" at the beginning of the flight. Looking around at the passengers faces a better choice of words could have been used. Noise levels were terrible, couldn't hear the safety instructions because of the sound traveling around the aircraft.Luggage took a very long time to come off the plane."
Cons: "Not confortable seats"
Pros: "finally landing in Melbourne"
Cons: "cancelled flight 20 mins before transfer pick up. useless chat assistant and a virtual assistant hat could not assist. extra expenses for a later checkout, another transfer, food & rntertainment, paid day care and requesting more leave from work. Hotel we were offered only had one room available which had one bed for 4 people."
Cons: "I thought it was poor I had to pay $60 for carry on luggage. Absolute rip off"
Pros: "Boarded quickly and no delays. Didn't order any food and no entertainment on planes from Nelson to Auckland"
Cons: "Baggage took a while to come out. Likely due to Jetstar only having one carousel."
Cons: "Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again."
Pros: "Air conditioning, good size overhead vaggage storage"
Cons: "No leg room... so uncomfortable trip...most of us aussies have long legs..i think planes are designed for Asians who are shorter limbed. Will not travel again on jetstar overseas"
Pros: "Plane delayed 1.5 hours late"
Pros: "On time departure/arrival"
Pros: "We didn't crash and everything apart from the leg room being smaller was okay."
Cons: "They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight."
Pros: "courtesy baggage for carry on"
Cons: "Late flight 1.5 hr delay....so missed business meeting...will not use again for business or time critical travel And seated next to a fat passenger who spilled into my seat...most uncomfortable flight leaning into aisle to get some space meant I was bumped by the crew. lame experience all round"
Pros: "I was rebooked to JQ7001 which is VERY disappointing as it leaves Sydney 6 hours later than JQ199, my original flight. Reason given by Jetstar: JQ199 has been closed. An outright lie as JQ199 departed Sydney as per schedule today. I"
Pros: "it was on time..."
Cons: "charging for entertainment...no blankets for an overnight 6hour long flight... customer service is just the worse I've seen on an airline. Don't get me started on the baggage allowance surcharges... Still found one very friendly staff at the Sydney Airport though, there is still hope. Get on it Jetstar, get on it."
Pros: "Terrible seat"
Pros: "Crew very helpful thanks. A bit rough to have to pay 4 baggage in top of paying 4 flight.On international flights, yr baggage is included in the price ."
Pros: "Nothing, never, ever go on Jetstar"
Cons: "No explanation, no time table, awful service."
Cons: "I obviously purchased my tickets too fast. I missed the hidden check-in option online which is a UX recommendation I have for Jetstar, to make this more visible (particularly on international flight selection). This was my fault, but being charged $160 at the airport to check a 9kg bag in made me feel I was being ripped off and left a sour taste in my mouth towards the Jetstar brand. I'll never fly with them again. Even movies and water needed to be purchased on the flight."
Pros: "Flight was delayed and board said new time was 40 mins later when plane arrives. Gate then changed very close to boarding time."
Cons: "5th time out of 7 times I've used Jetstar that the flight has been cancelled. At least this time I was fast enough to rebook for the next day. And then what happens? They delay that flight by 12hrs. These jokers should not be allowed to take money for a service they can rarely provide."
Pros: "Cheerful, pleasant and helpful ground crew and flight attendant"
Cons: "Not even a cup of water available in flight??"
Pros: "Easy, efficient"
Cons: "Very expensive"
Pros: "They left on time."
Cons: "The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00."
Cons: "Left late and ripped the handle off my case."
Airlines flying from Denpasar have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Denpasar
Masks required on board, masks provided on flights from Denpasar
Social distancing seating
Middle seats unavailable to book on flights from Denpasar
Testing for antibodies, testing for symptoms for flights from Denpasar
Waiving of change fees. Search flexible flights from Denpasar