Ease of boarding. Staff were friendly and helpful. Food was good. In flight entertainment great.
Cons: "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"
Pros: "The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight"
Cons: "Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings."
Pros: "Crew was friendly, flight was very smooth and arrived early"
Cons: "All I got for breakfast was a muffin, they ran out of fruit and yogurt before they got to my seat"
Cons: "Crew was extremely noisy and not mindful of most of the cabin sleeping. Speaking loudly, joking with one another. Very unprofessional. In some instances woke people up (in economy) and made them put their seat up because someone behind them wanted to eat at 23:20. Not friendly either."
Pros: "Fast boarding and great entertainment."
Cons: "Food was sparse and water hard to come by. The ability of passengers in front to deeply recline their seats made the flight uncomfortable and claustrophobic."
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Pros: "Service fantastic"
Cons: "Food was a bit ordinary but on a short flight understandable"
Pros: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Cons: "The seats are cramped with very little arm room."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "Check-in was smooth and quick."
Cons: "Cabin service was basic for business class. The cabin crew never came to see us again after lunch was served."
Cons: "We had to pay double to check our bags at airport because we did not pre check them online. Ridiculous"
Pros: "Seats were comfortable and the plane was nice."
Cons: "I bought a bottle of water to take on the plane and had to get rid of it as there was a baggage check for liquids after security and before boarding. Every thing on board cost, even a can of pop but we were not allowed to bring any drinks. Seems like a way of gouging customers. Also no free entertainment option."
Pros: "I really liked the hostel. The location is good."
Cons: "The rooms didn't have doors and didn't have lockers. One bathroom for 12 beds. The shower didn't work."
Pros: "seats not comfortable, the food mediocre and the crew so so"
Pros: "The flight crew was friendly and professional, but the flight was several hours late taking off (no explanation), which meant a lot of tired grumpy people. And as with all no frills flights, everything costs extra. The seats seemed a little more spacious than what I’m used to in the U.S."
Pros: "Thanks for making my trip affordable, until I started wanting to check one bag over the 15-pound on-board limit, have some food, or even water!"
Cons: "It's important to be prepared for the extra costs associated with flying these low-cost airlines. I paid around $100 for each leg of my journey around Australia, Malaysia and Bali and it really added up. I had prepaid for the Air Asia flights, meaning I had to weigh my one checked bag, but didn't catch JetStar's rules until too late to do online. This resulted in additional fees, according to airport personnel."
Pros: "Crew was very nice."
Cons: "Bare bones, you get nothing on this flight.... not even a plane ;). We did not try the food, and there was lots of small children that were tired..."
Pros: "Nice guy checked our bags in. No interest in passengers on flights who didn’t make further purchases."
Cons: "No service of any kind on overnight flight. Pay per view only for TV or movies."
Pros: "Good leg room"
Cons: "We were surprised that we had to pay extra for our luggage. If that is the case it should be made far more clear when purchasing the ticket that baggage is extra."