Delicious food, lamb with polenta. Nice wine. Attentive service with midnight tea orders. E-gate very smooth. A bit late departure though.
- Many airports in Australia and New Zealand have no place to sit at the gate - Boarding was a little disorganized but pretty fast - Interesting food served on board. Why a New Zealand airline had 3 choices for lunch and 2 of them are Mexican and the last one was Macaroni and Cheese? - Flight Attendants are nice and helpful. - Neither of the USB charging ports for the two of us are working? Our phone drained of charge after 13+ hour flight so when landing we cannot call anybody for pickup. - Internet service was free, but connection was so bad that nothing seems to get through - Beside Internet, other entertainments were excellent
Not up to their standard . After checking in my bag and having made a tight connection off NZ 29, they tried to bump me off the flight at the gate. In they end I argued myself onto the plane but my bag followed on a later plane. After over 24 hours of flying and despite being an Air NZ Platinum card holder being put in this position was unnaceptable
I like Air NZ, but rather old plane seating in Premium Economy. Not very comfortable , nor very roomy.
More comfortable seats. Even after an hour of travel, they are very hard to sit on. Enforce the amount of stuff that travellers can carry on. Some have up to three bags and take over other passengers' overhead locker space.
Crew members are so courteous and easy to talk to. My flight ticket was expensive from Chicago to Rotorua at $2800 usd. Everything else is very nice!
We got to experience Premium Economy from Sydney to Auckland and it was a great experience wiht Air New Zealand. The crew was friendly and helpful.
Great first time experience with ANZ. Such a great customer service. The crew was very friendly and welcoming
Great first time experience with Air New Zealand and loved it. The flight crew was extremely friendly and provided great service.
Great airline service by the staff. I highly recommend it
Crew were chatting and eating in the night with small light on in spare passenger seats keeping passengers awake
Jane at Sydney International airport check in was amazing. She set up the whole experience to be a positive one.
The flight ticket were not reimbursed on Jan 22nd from Auckland to Wellington. Very Very dissatisfied.Please reimburse the ticket of my onward travel.
I was disappointed to find that the QR code for purchasing in-flight entertainment did not function, leaving me without access to the amenities I had anticipated. (both flights)
I had opted to pay extra for a ticket on Jetstar A321-Neo in the first row, believing it would enhance my travel experience. Unfortunately, this was not the case. The constant line-up for the toilet resulted in people frequently standing next to me, causing significant discomfort throughout the flight. It was difficult to relax with the persistent disturbance from passengers bumping into my seat. Furthermore, I was disappointed to find that the QR code for purchasing in-flight entertainment did not function, leaving me without access to the amenities I had anticipated. Given these circumstances, I will not be purchasing seats in the first two rows in the future, nor will I choose to fly with your airline again.
I was treated poorly in Dunedin by check in crew, then my bag was lost in Auckland. Never again.
They added the weight of my back to the carryon luggage and charged me NZ$75 for being over 7 kg.
Hardly we had overweight and we were asked to pay $75. We were checked by a female and weight was alright
Flight departing too early at 06.15 Difficult to get to airport
Plane was more than 3 hrs delayed as the only plane on that day. Had to wait 1 hrs in the plane which was very unpleasent.
