Would like it if my seat could recline.
Pros: "The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else."
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Pros: "A lot of food was served - much more than any flight in the USA"
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "First rate crew, friendly and professional through the long flight. The food was excellent and the crew offered snacks and drinks between meals. I paid the extra to sit in a section upstairs that I was able to get up and move around frequently."
Cons: "It’s a long flight but that can’t be helped. Economy seats are really cramped and so I paid $190 for more leg room on the way back. Would highly recommend. I wouldn’t sit right next to the bathroom again. (Check seat guru first) Also wasn’t able to check in with my mobile phone. Had to go through the line."
Pros: "the flight left and arrived on time"
Cons: "The crew were lazy & rude"
Cons: "Crew was extremely noisy and not mindful of most of the cabin sleeping. Speaking loudly, joking with one another. Very unprofessional. In some instances woke people up (in economy) and made them put their seat up because someone behind them wanted to eat at 23:20. Not friendly either."
Pros: "Easy great flight. Good entertainment comfortable seats."
Pros: "Great flight. Efficient and great service."
Cons: "Seats very uncomfortable.. glad it was only a few hours."
Pros: "The flight was on time, service with a smile. Staff great."
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "Generous & kind flight crew, lots of in-flight entertainment, and a smooth and timely flight."
Pros: "Great crew and good was good"
Cons: "A bit of turbulence during the flight"
Pros: "Food and comfort of the seat"
Cons: "The USB charger, the whole entertainment, anything on the remote including light control and bell, stopped working! I wasn't given enough attention, i had to chase the crew a few times, it was a 14 hour flight with nothing working, miserable experience. I was offered a window seat, which i hate, without considering to give me an upgrade. I was given 5,000 Qantas points, i don't know if they can be moved to my AVIOS."
Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Pros: "Normal standard for that kind of trip"
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Cons: "Travelling with baby/kids/family....not good with this plane, And when asking APPLE JUICE for my baby, they so really PELIT ,only give one glass, i cannot asking 2 glass , im thristyyy n need sweet , coz we cannot bring our any kind of WATER to plane.... I will not fly with qantas anymore...."
Pros: "Snacks provided were very nice. Flight was shorter than expected."
Cons: "Nothing we didn't like, all was good!"
Cons: "The gate displayed on the boards in the departures area did not match the actual gate (17C). Confused a lot of passengers as the gate displayed was through the international area. Limited seating at the gate."
Pros: "Singapore airline best for Australia"
Pros: "QANTAS were excellent."
Cons: "That we missed our connecting flight (not our fault) but they put us on another flight immediately after, so it was all good"
Pros: "Staff this direction was friendly and helpful."
Cons: "You can't check in online or at the kiosk. You must adhere strictly to the carry-on baggage size and weight. The airplanes are a bit worn."
Pros: "A crew member saw that I was crying upon departure and left a stack of tissues in the seat next to me. Then the crew member checked on me later to make sure I was ok. It was very nice and touching."
Cons: "My chicken was raw in my lunch."
Pros: "Personality and communication with passengers by Asian-featured cabin crew team member in my area was excellent Movies selection very good"
Cons: "Quality of food seems to have dropped."
Pros: "Liked the food, flight attendants, entertainment and overall comfort even though it's just economy. You just have to come prepared with what you need to stay entertained and comfortable ie snacks, comfortable clothes and shoes, jacket or sweater, pillow, headphones, music. Better of you can bring your own headphones that use bluetooth and headphone jack cable."
Cons: "Boarding process is chaotic at best and starts 20 minutes before take off. It works but it's very chaotic for economy passengers. I am sure it's much easier and nicer for premium economy and business select and first class passengers so you get what you pay for lol."
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "Crew were pleasant"
Cons: "Bathroom for business class was out of order about 2hrs before landing, were told to use the bathroom in the back of plane!"
Pros: "The 787 Premium economy"
Pros: "They made it tolerable, and made us feel comfrotable on this 13.5 hr flight."
Cons: "Noisy conversations of people waiting to use the toilet."
Pros: "Flight crew were not enthusiastic about their job. Need to do service with a smile & not act like we are burdening when a request for certain service was made."
Cons: "Plenty of movies to watch"
Pros: "I was surprised by the amount of food included in the fare. I was not expecting two full meals. I also appreciated all the movie choices. Thanks for making a 14 hour flight bearable."
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Crew were wonderful 5 stars."
Cons: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Pros: "Very little. Even though I'm sure I wasn't suppose to, my seat allowed me to put my feet up on the wall. At least I was able to elevate them a bit."
Cons: "First, the flight was delayed an hour and a half. No gate was announced until just before boarding. Afraid of missing my flight, I didn't doze even though I had been awake for 20 hours at this point. Once I got on the plane, the seats were so small in economy my hips were pressed against the arm rests and I am not a large person. The man next to me was pressing through over to my side. We both had difficulty opening the tray for meals because they were in the arm rests (not that it mattered, we were never served good). The controls for the entertainment and lights were in the arm rests as well and there was no way to see them because your thighs were pressed against them. The screen for my entertainment was crooked and flickered. The charging port did not work for my cell phone. The earphone jack had to be wiggled and wiggled and then I had to hold my leg perfectly still not to bump it. I eventually gave up trying to use the entertainment screen. I preordered my meal online, but waiting for dinner, already exhausted, I dozed off. I didn't get dinner and no one came around the rest of the trip and offered any refreshments. No water, no snack, nothing. As a matter of fact, I'm not sure I saw a crew member for the rest of the flight."
Pros: "The crew was pleasantly pleasent when passengers make mistakes but firm as need, thus getting what needed done as pleasantly as possible."
Cons: "Entertainment system was stuck and stay stuck on kids program and system had no way to get back to main entry point. Software programmers had either failed to put in a "home" icon / link on the Kids home page. Also, turning system off, and leaving it off for 3+ minutes did not do so either; this likely a failure of software designers to specific such or system itself not functioning per design."
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"
Cons: "Delayed Boarding and they didn't say anything."
Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"
Cons: "Cramped in economy, little space. So few staff members for economy. Had business on way over and obviously had so much attention"
Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Pros: "Fantastic crew on the upper deck who were trying everything they could to make me and my partner comfortable while trying to find a replacement seat with working TV equipment."
Cons: "Seats very narrow, passengers behind kicking seats because not happy that I needed to recline to sleep. Failing equipment - the TV wouldn't operate on original seat, and on new seat, the touch screen didn't work on the entire left side of the screen. The only reason I flew qantas was because I thought they had better equipment. Crew on lower deck clearly not as dedicated to service. After being moved here in the hopes of getting a new seat with a working entertainment system I knew the service would be worse - and it was."
Pros: "The food and service were excellent!"
Pros: "Nothing to be honest.."
Cons: "food was pathetic, served late, i have always found the Qantas crew to be rude. No change to that. Somethings dont change. this is one of them. I first flew w Qantas in 2005 in business class, and since then i have downgraded. But the attitude hasn't changed. It's as if we are doing service by choosing Qantas...."
Cons: "The title says it all. This is the first time I ever flew Qantas, and I will try to never fly with them again. I saw one of the old, battle ax stewardesses actually physically shove an elderly Chinese woman who was wandering the aisle before leaving the gate. I mean, the woman should have been in her seat, but that was no reason to body-check her like Wayne Gretzky (or Ron Barassi, take your pick)! Totally unprofessional."
Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Pros: "Nice cabin crew, nice boarding, ontime departure, clean aircraft."
Cons: "Check-in agent at bag drop counter was a sour puss."
Cons: "Boarding was chaotic. They started boarding from the back, which is fine, but never indicated that the forward seats could board and never checked to make sure people were boarding in the proper groups. Terrible process."
Pros: "We were given delay updates regularly, even when the delay time remained consistent."
Cons: "We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain."
Cons: "Flight was canceled."
Pros: "Check-in was smooth and quick."
Cons: "Cabin service was basic for business class. The cabin crew never came to see us again after lunch was served."
Pros: "Exactly what we expected from a budget airline."
Cons: "Dragging the luggage between international and domestic terminal wasn't fun."
Cons: "being on time"
Pros: "Short flight. Good crew"
Cons: "Flight delayed twice. Later Jetstar scheduled flights to the same location left before ours. Luggage damaged beyond repair or use. Wheels broken off, sides smashed. Now have to purchase new and file "proof" paperwork, pictures, etc. Will never fly Jetstar again. The cheaper flight is not worth it."
Cons: "I should have been informed that I would not be allowed into the country without a return flight booked. Also it should have been more clear that I would have been charged nearly as much for my luggage as I paid for my flight. Not happy at all with buying through this app"
Pros: "Nothing. It’s a 6 hour flight and you have to buy every single thing if you want to eat, or see a movie, or even the blankets! They charged us 100aud for every bag because we have no right to take any bags either."
Cons: "Everything. The crew was useless. The only thing they did was to tell you that everything is for sale. Nothing else."
Pros: "boarding has been delayed however there is poor communication between the staff regarding estimated of delay..."
Cons: "Less hidden fees everywhere and free water!!!!!!!!!"
Cons: "We had to pay double to check our bags at airport because we did not pre check them online. Ridiculous"
Pros: "Seats were comfortable and the plane was nice."
Cons: "I bought a bottle of water to take on the plane and had to get rid of it as there was a baggage check for liquids after security and before boarding. Every thing on board cost, even a can of pop but we were not allowed to bring any drinks. Seems like a way of gouging customers. Also no free entertainment option."
Pros: "The on bard crew was great"
Cons: "No communication"
Pros: "Thanks for making my trip affordable, until I started wanting to check one bag over the 15-pound on-board limit, have some food, or even water!"
Cons: "It's important to be prepared for the extra costs associated with flying these low-cost airlines. I paid around $100 for each leg of my journey around Australia, Malaysia and Bali and it really added up. I had prepaid for the Air Asia flights, meaning I had to weigh my one checked bag, but didn't catch JetStar's rules until too late to do online. This resulted in additional fees, according to airport personnel."
Pros: "Crew was very nice."
Cons: "Bare bones, you get nothing on this flight.... not even a plane ;). We did not try the food, and there was lots of small children that were tired..."
Pros: "Accommodating crew & staff. She tried to help add ff miles at airport and when I thought I had lost my p'port tried helping. (I had put it in other side pouch & misplaced it). Found just prior to boarding. First time Jetstar, cheap and what I expected. Overnight Bali to ADL. My carry-on was under 7 kg & small 11 kg bag I checked ahead online for under $50 US. Already have booked economy fare to DRW, also CAIRNS."
Cons: "Staging, signboard postings. Moved around before shuttle bus out to plane, stairs."
Cons: "Extremely delayed due to mechanical problem- instead of arriving at 11pm, we arrived after 3am"
Pros: "Once we were seated and lift off was timely the flight uneventful as one can only hope for. The food was not outstanding but the chicken salad was better than most airline food and was a nice portion to tide us over for a long day after landing."
Cons: "The staff was lacking in personality and consideration. While well groomed and that plastered on smile was there the actual attention was missing the mark. I went to use the toilet before the flight and stood for several minutes waiting as the occupied sign was engaged. I was passed by staff three times before informed that the toilet is unvaivable until in the air. Really! So why did you squeeze past me 3 times without telling me this detail?"
Pros: "Decemt crew.At least they didn't charge for water on the flight."
Cons: "We did not include a checked bag when we purchased tickets (not knowing what we would have) and had to pay $60 per bag once we got to the airport. Absurd!"
Pros: "I'm a regular flyer, and can't count how often I've been on planes. This was the best, smoothest and least stressful of any shirt hop I've ever taken, and while it can't rival a big plane for food or entertainment, the seats were cozy, I had legroom and it was simply very well done!!"
Pros: "Boarding was easy."
Cons: "I got an email stating the flight time had been changed to 23:45 but when I arrived it still left at the 23:15 original time. I paid an extra $73 for bags which is robbery. The 4 hour flight was freezing cold and I can't even get a blanket or cup of water without being charged?!? I know this is a low cost airlines but that's ridiculous!! Your passengers are people too, no just profits!"
Pros: "Had the flight at the time I wanted"
Cons: "S$125 for a single small checked bag. That's ridiculous. I've never seen a checked bag charge that high."
Cons: "Worst airline ever. Charged excessive baggage charges."
Cons: "Everything was terrible, next time I will pay more and not have to suffer the consequences of cheap flying."
Cons: "On an international connection I had to collect my baggage, clear customs, and re-check for my onward trip."
Pros: "Checked bags were free"
Cons: "Everything on board cost. No seat selection. Both times I've flown with them this week, the flight has been delayed about one hour, more or less. Older planes."
Cons: "We booked 3 regular flight tickets 5 months in advance for an international trip from Bali to Sydney. We were shocked to learn that the airline demanded $140+ per person to carry our 15-16 Kg checked luggage (that counted as "no charge" on the other 9 legs of our trip.) No facts or proof of valid booking printed from their own website changed their demand for payment on the spot. We paid rather than abandon all our possessions in Indonesia. This was the worst treatment ever in 50 years of travel. Richard - Colorado, USA"
Cons: "Beware- no baggage allowed beyond minimal amount. Not suitable for a long distance visitor."
Cons: "Flight attendant that yanked my boarding pass out of my hand. 2d flight attendant who twice "forgot" to tell me whether she had looked for or found my luggage lock which had gotten lost when 1st flight attendant yanked my boarding pass out of my hand."
Pros: "Just got socked with $465 checked baggage fee for 3 bags! Let the buyer beware. I will NEVER use Jetstar again & suggest you look elsewhere. Fyi there is no ZERO rating, so would have given that!"
Cons: "Butchered by prices that were offered on Kayak and then taken to the airline sites where the prices are different. Jetstar rips you up with baggage prices at the gate. Nowhere does Kayak state that you have to pay upfront for Jetstar baggage......"
Cons: "United did not ship our bag so we had to make a claim before leaving Cutoms in Aukland. We got to the Jet Star ticket counter 3"
Pros: "Food I had was very good. The green beans with the meal were excellent and fresh."
Cons: "I had expected a bit more comfort in the business class seat. It was certainly not up to Cathay standards by any measure. I won't fly their business class again until the seats are upgraded. Also I was surprised there was no breakfast or even a coffee service in the morning. Not good!"
Pros: "Didn't crash"
Cons: "Misleading baggage policy cost additional $150 for a single bag at check in. Agent unwilling to find a different fare / baggage rate. On board they charge everything. Seats uncomfortable, felt passenger behind knees into my back. Overall terrible, cheap airline."
Cons: "Was charged over $400 because I didn't know I had to add how many bags and how much weight when booking ahead of time, and had two large bags. Never use!!!"
Cons: "Jet star counter at Melbourne has the WORST customer service I've ever encountered. Literally 3 employees standing around chatting while I'm trying to find someone to help with my passport not reading. Then standing at another counter waiting to be helped while being completely ignored. I understand when you're busy (even though he didn't seem busy) but at least acknowledging my presence would've been lovely. Also- baggage fees for this airline should be criminal."
Cons: "The charge for luggage when checking in is outrageous!!! No free water offered on a 5 1/2 hr. flight! Will never use again or recommend!!!!! We took flight from Brisbane to Denpasar with your company & paid nothing for luggage, received a meal & wine for free!!! What's up with that???"
Pros: "The food was great and so was the service!"
Cons: "We didn't like that it was cold on the flight. We did have blankets but it was a little chilly. Also they charged for entertainment and movie package which was just a money grab as well."
Pros: "It went in the air and landed where we wanted to go"
Cons: "Checked baggage was an outrage $160 for one checked baggage under 15kg. Over 10$/kg makes my luggage almost more expensive then truffle oil. This was a shock to have to pay so much, I would understand paying for overweight luggage but just to check a bag was outrageous. Then for a 6 hour flight there was no food provided, and the only free entertainment was to promote Jetstar. If I'd have known my $180 ticket would have been double in the end I would have just gone with someone else."
Cons: "...so be ready to pay an overprize in bagagge if you buy your tickets from a third party like Kayak. Because if you try to purchase bagaggr you cant do it online but throught the call center or online chat and they never answer. NEVER FLYING AGAIN WITH THIS COMPANY"
Pros: "Had row of seats to myself."
Cons: "Flight was late unexpectedly, causing me to miss a diving trip I had planned and prepaid for. I am out $200. This could have been avoided had anyone working at the airline been helpful about a revised landing time but they were not. Completely rude! Even when I boarded the flight the attendant said 'no idea when we are set to land!' And then she laughed in my face. Absolutely horrible."
Pros: "Efficient boarding."
Cons: "NO legroom in standard seats. I'm 6' tall and my knees touched the seat in front of me when seated all the way back in the seat. Closest spaced seating I've seen on an airline."
Cons: "Bag was checked in last minute, when I picked it up from baggage claim, bag pocket was slightly open with money missing."
Pros: "The crew was nice enough"
Cons: "We ended up paying $450 for our bags! We had no idea baggage wasn't included and charged by the Kg! We should have known at that point that everything would be Nickle and dimed. We were on an international flight and yet NOTHING was included. They charged for Internet, tv, drinks, food even blankets needed to be pre-ordered and paid for ahead of time. Just awful!"
Cons: "I was charged $160 AUD for a single bag. This is preposterous and I had no idea I had to get a separate ticket that includes luggage for this airline."
Cons: "I was charged $50 for luggage on the flight. They don't offer water or food options on the flight, and a 5 hour flight should offer at least something! The flight was an hour delayed without warning or notification. Terrible experience"
Cons: "I booked baggage online when I booked my flight and it wasn't on my ticket causing the OUTRAGEOUS additional fee of 160.00! I feel completely scammed by your airline because I got told if I paid cash they would give me a "deal". What kind of deal is it when I already clicked a checked bag when I booked? Completely dishonest and no integrity company. As a foreign traveler, I felt completely lied to with zero options. I will NEVER book your airline again."