meal portion used to be bigger.
Pros: "Friendly quality staff, good aircraft."
Pros: "Everything! Emirates is the best airline in all categories in my opinion."
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Cons: "Seat was not comfortable. Push back was not working"
Pros: "The entertainment is fantastic"
Cons: "The crew, not very hospitable"
Pros: "Crew was friendly. Comfortable."
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Cons: "Emirates is the only company that the service is downgrading I use to have free internet being skywards memeber Now internet ia 8 usd for silver memeber Food was not available like mentioned in the carte"
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "Everything was great"
Pros: "From dropping off luggag to unvoarding plan, this was a great experience. Only complaint is economy could use a tad more comfort for price paid"
Cons: "Not enough recline in economy to really b comfortable for a long flight"
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Pros: "Excellent new plane good food friendly staff excellent entertainment"
Cons: "Staff not bring drinks regularly enough"
Pros: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Pros: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Cons: "Nothing comes to mind."
Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Pros: "Pretty uniforms and good service: Polite, gentle, helpful"
Pros: "THE ICE"
Cons: "Luggage handling for overwait hand luggages"
Pros: "Service is excellent and I really enjoyed the musicians while waiting to bord the plane"
Pros: "They were on time and excellent service all the way. It couldn't have been better."
Cons: "Not a single thing. Emirates is terrific!"
Pros: "Entertainment and crew service are very good."
Cons: "boarding could have started on time."
Pros: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Cons: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Pros: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Cons: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Pros: "The experience as a whole was great!"
Cons: "My meal option wasn't available."
Pros: "General performance is good. Maintain the timing of arrival also the departure in Dubai as well as in the Boston .crew are good."
Cons: "The food served.it should at least contains south Indian food .generally it's OK."
Pros: "Online checking"
Cons: "N/ A"
Cons: "Headphone was taken by crew the moment plane landed."
Pros: "Emirates doesn't fail! Great service!"
Cons: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"
Pros: "Really comfortable, good service."
Pros: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Cons: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pros: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Cons: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Cons: "It is about 14 hour long flight. There should be m more number of meals served. Pizza served as As snack was cheap, ok but not that great, should have been a meal (lunch or dinner)"
Pros: "Emirates is always excellent however the crew were not very engaging"
Pros: "Crew are awesome, helpful"
Cons: "Emirates pizza is not good."
Pros: "Fantastic service all around"
Cons: "Seat could have a more comfortable bottom and IFE was a bit dated"
Cons: "Baggage took close to 2 hours to get to baggage claim on return trip"
Pros: "seats reclined nice, movie selection great"
Cons: "i didn't care for the manner in which you are charged for baggage fees"
No water available during the flight!!!
Flight boarded late and left late making the Sao Paulo connection more stressful..
They need more staff to work at check in desk or change flight hours. There were 2 flights of LATAM at the same time and other 2 flights near my flight hour so the line to check in were too long and it didn’t move fast. I understand that now they take more time because they have to check many papers because of COVID-19. But I nearly miss my flight. I barely arrived to the gate 5 minutes before departure time! And obviously this things leads to delay.
Pros: "No Crew."
Cons: "The flight was cancelled, never went."
Pros: "the crew was good!"
Cons: "It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation"
Cons: "Quick, easy, no problem."
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Pros: "Crew was nice"
Cons: "I could have been allowed to take an earlier flight and you could offer complimentary beverages"
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Pros: "The pilots were polite and arrived early at destination."
Cons: "Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???"
Pros: "the good treatment of the staff"
Cons: "the flight schedule at dawn is usually a bit tired"
Pros: "Crew was great! Seat a bit tight, like all airlines In economy"
Pros: "Quick comfortable trip."
Cons: "Some food or drinks"
Pros: "Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable."
Cons: "Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available."
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Cons: "I got a middle seat. Any other seat would’ve been better."
Cons: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Cons: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Pros: "You made it possible to change my flight to one earlier"
Cons: "The food"
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Pros: "food and flight attendants"
Cons: "not enough room for legs in latam and japan airlines...I know is just economy class but still for such a long flight it should be a bit more comfortable"
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Cons: "Poltrona dura e desconfortável Tomadas de energia não estavam funcionando Temperatura muito baixa (estava frio)"
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Pros: "the entertainment console's on the seat backs are modern and have a lot of content."
Cons: "LATAM made me pour out all the water at the gate that I purchased on the concourse after security. they also made me throw away my food. I am very displeased that I had to throw out $15+ dollars of food and drink and that I had zero water when getting on an 11 hour flight. that's outrageous."
Pros: "Need to improved"
Cons: "About entrainment is was poor, food not good,attention was so so ."
Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"
Pros: "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Cons: "As always in last class, no leg room."
Pros: "The entertainment system is exceptional. The food, in my opinion, has always been good. I've flown Lan Airlines since before the merger for at least a decade. The crew was efficient, in particular given the size of the flight."
Cons: "Oddly, the seats were slightly less comfortable on this larger jet than on the LATAM flight from Santiago to Lima which was a smaller jet with one aisle and 3 seats per row."
Pros: "Staff is on top of everything on every aspect, from beginning to end. My favorite airline, far away from the rest, crew seems eager to help and make your trip the best possible experience."
Cons: "Everything was great."
Pros: "Comfortable seats and plenty of space. Very nice flight attendants. Decent food that we didn't have to pay extra for and free movies, tv or games."
Cons: "Delayed by 3 hours"
Pros: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Cons: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Cons: "No complimentary beverage service I.e. Water or food. On a three hour flight, that is totally unacceptable."
Pros: "Technology Leg room"
Pros: "LA TRIPULACION"
Cons: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"
Pros: "Short flight, everything on time"
Cons: "As we had two lines for boarding and only one lady attending us, boarding was kind of messy"
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Pros: "Friendly crew, flew on time."
Cons: "Seats were ridiculously small. I had a more comfortable seat from Charlotte to Miami than the 8 hour flight to Santiago. There should be a law against someone sitting in that type of seat for 8 hours!"
Pros: "Got to see the Lima airport"
Cons: "Even though it was the same exact plane at the same exact flight. All passengers had to get out, go through a security check point, then wait in line to board again. And at boarding all carry-ons were searched by hand, proving that the security check point is useless."
Cons: "They gave my seat to someone else, they overbooked the flight"
Cons: "rhe seat was terribly unconfortable. Food very bad"
Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Cons: "Missed next flight and was not compansated!!!'"
Pros: "IFE on demand"
Cons: "Airline switched our seats, despite having chosen them 48 hours before. Also, they stopped serving beer and chicha. Flight had a 30 min delay."
Provide blankets and a real breakfast
Pros: "The airline tried to keep us as comfortable as possible in the airport. The crew was fantastic."
Cons: "Since we were in DC, I don't know why it took four hours to bring in another plane, since we were so close to major cities."
Pros: "Every thing fine"
Cons: "No complaints"
Pros: "Multiple rounds of drinks/snacks"
Cons: "The crew did not update us about why the WiFi was not working and whether we could expect it to start working again, so I kept checking my computer over the 4 hour flight to see if the WiFi was working and it never did. This was despite multiple passengers inquiring about the WiFi..."
Pros: "The flight was late and barely made the connecting flight. In the end, my luggage arrived damaged."
Pros: "Free WiFi with movies"
Pros: "Entertainment and leg room brilliant!"
Cons: "Good was disgusting"
Pros: "The fligt"
Cons: "I dont like no free tv and no free wifi no good"
Pros: "Delayed because of broken baggage sorter."
Cons: "This airline sucks so bad........I had a flight that' was suppose to leave at 6 pm from salt lake.....to LA .needless to say it's 11pm and I'm still seatingbon the runway"
Pros: "The service at the automated counter was very good"
Pros: "Service all crew excellent"
Cons: "Boarding tome"
Pros: "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
Cons: "Not enough beverages served during long flight."
Cons: "No assistance what so ever. Flight was cancelled. No refund, no room, no help. Had to rent a car $300. Next available flight 24 hours later."
Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"
Pros: "On time, comfortable seat, good drink service."
Cons: "Everything was fine, nothing to dislike."
Cons: "You had to pay to watch tv. It's free to watch movies on American Airlines!"
Pros: "Friendly & informative captain & crew"
Cons: "Smooth flight, no complaints, A+"
Cons: "Air lines can't keep a schedule."
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Pros: "not much"
Cons: "Food was awful. earplugs terrible"
Pros: "Boarding was easy, staff were okay."
Cons: "No entertainment, ran out of orange juice, cold and uncomfortable, old aircraft."
Pros: "Once in the air the flight attendants were very attentive"
Cons: "Doing the online check-in my wife and I were assigned seats on opposite sides of the aircraft and it was painful trying to get it resolved. We kept being put off to someone else and despite being among the first at the gate we ended up being among the last to get it resolved because of being put off to other people only to see the same person help someone else. It was finally resolved satisfactorily thankfully"
Pros: "Ran out of food so we had no food for a 5 hour flight Las airport is a nightmare; so much walking involved. For seniors ask for assistance"
Cons: "Purchased a non-stop flight leaving at 530 and arriving at 6:30 pm. After flight was pushed back to 830 pm departure, it was pushed back again to 1130 pm departure and 1230 am arrival. Rebooked through connecting flight and arrived at midnight."
Pros: "Painful flight and experience"
Cons: "Overbooked. Everyone uncomfortable because of the video of passenger dragged off plane."
Pros: "Staff on and off plane were pleasant and went out of their way to accommodate."
Cons: "Plane malfunction delayed flight two hours"
Cons: "Nothing but a sweet caramel treat offered as snack. At least could be a regular cracker, not full of sugar."
Pros: "All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work."
Cons: "I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines."
Pros: "The crew was awesome."
Pros: "Very little good things to say besides it was a new plane"
Cons: "They had one of four meal options left by the time they got to me, a platinum member. The seat also would not recline to 180 degrees"
Cons: "The flight was cancelled and no reasonable accommodations when I asked about a month ago to cancel and was told non-refundable or additional charges for changes"
Pros: "Nice free inflight wifi entertainment, small selection and need own device. Make sure to bring your headphones!"
Cons: "My seat doesn't recline, on top of being as comfortable as a rock. Passenger in front of my threw their garbage everywhere"
Cons: "I was just disappointed that this leg of my trip my seat didn't have an outlet to charge my phone like my first flight. My phone was very low on battery life so that annoyed me. Your planes are older looking than some other airlines I take."
Pros: "Great flight! Also had a very caring and sweet flight attendant"
Cons: "Over two hours late leaving"
Pros: "Do delays everything when smoothly"
Cons: "Took a little long for baggage to be released"
Pros: "They gave me TSA pre-check. I don't know why, since I'm not signed up."
Cons: "Prices should be discounted for being in the last row (e.g., seats don't recline), especially on a 5 hour red-eye that was packed. These are the narrowest seats and aisles I've ever experienced in over fifty years of commercial flying, and that includes Asiana. No food offered, even for purchase. One flight attendant was sarcastic with me with no provocation on my part."
Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."
Pros: "The crew was the most polite, calm and reassuring crew I've ever come across. When faced with the mounting frustrations of a cabin full of delayed passengers, these guys were smooth as silk. Bravo!"
Cons: "Being grounded due to weather is unfortunate, but the team did so well in managing expectations, it's hard to be mad."
Cons: "Not enough leg room for tall passengers"
Pros: "Eventually the plane came and the flight was smooth sailing"
Cons: "They asked us to line up approx. 1 hour before the plane was ready for boarding. Everyone stood around and got frustrated because no information was communicated to the passengers. No one knew where the plane was or when we would board."
Cons: "Nice flight attendants"
Pros: "Flight was boarded efficiently. Left the gate on time and got in early."
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "Safe flight"
Cons: "Very old plane"