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Club Europe is always lovely. I really enjoy everything about it. One thing that has changed in recent years though, is the swap to Prosecco from Champagne in the lounges. This is really disappointing. I really don’t like Prosecco, and always looked forward to a lovely glass of champagne in the lounge. Is it possible to change back? It does make the whole experience a little more of a luxury experience.

They need to improve their service at the airport. Rather than a bus, they need to park the plane at a station like normal airlines to so passengers can just walk out of the plane into the airport and catch their next flight

Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.

My experience was very disappointing. Firstly I was unable to check in using the kiosks. Secondly even though I purchased a flight with one checked bag, I was told at the counter that a checked bag was not included in my flight booking. And I had to pay for my bag. At the check in counter, the airline representative was very arrogant and demeaning. She insisted on charging me £140 for the luggage. And said it was an automatic charge calculated by the scale. This didn’t make sense to me. As it was 0.5 kg overweight. Which only required me to remove 2 bottles of water. Having an extensive flight schedule that involved multiple flights included NY and Brussels, this leg of my flight was the most stressful and unpleasant.

My luggage never arrived to Zurich. They can't confirm when it will arrive

Updates from pilots about delays would make them less frustrating.

Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.

The crew was great but we sat in the plane for over an hour before takeoff combined with a 4 hour delay on our previous flight caused us to miss planned scheduled meetings in Geneva.

It was a short flight but all worked well. Crew was excellent

Of 5 bags that we had in our group only 3 turned up at our destination. That was over 24 hours ago and it looks to be another 24 minimum before we see the other 2 bags. Communication has been terrible.