More tasty food particularly ethnic food. Staff didn’t respond to calls some of the time in premium economy.
See previous answers. Also food options limited, entertainment difficult to use and did not work properly, lay flat bed is quite big but very hard and uncomfortable
Just want to do a little more clean up so does not smell like urine.
If I had blood clots, that window seat would've killed me for certain.
Very noisy and careless crew on this overnight flight. They should understand customers want to sleep
Cathay has a great reputation, though it's baseline economy seating is nothing to write home about (and SE Asia flight passengers sometime lack 'routine stateside' etiquette). On the other hand, food was great, flight attendants were nice, and price was very good~
Im now late to my appointment because of delayed flight
Unfortunately I ended up beside a person who seemed to have been eating rotten corpses before landing because his breath smelled like Calcutta Sewage mixed with vodka and undigested eggs. Even wearing a mask that smell was so permeating that I couldn't breathe for the whole duration of the flight. I understand this is not CATHAY's fault but nevertheless I as a passenger had to endure this and there wasn't any way to fix it
The aircraft was slightly newer but the food was very bad. Bland and uninteresting. Nothing special at all.
Would have liked working outlets on the flight. The first meal was very bleh, the second meal was a lot better so overall okay meals
I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
Wow very impressed by the quality and attentiveness of service of China Southern. Lived the blankets! Will definitely fly with them again. Despite language barriers, a few attendants know enough English to understand our rudimentary Mandarin and respond to basic questions. Although they don’t explain the beverage and meal service on the website or ticketing documents, they offered regular beverage cart and snacks during the beginning hours and end hours of the long, transoceanic flight. A full meal at the beginning and end of the flight as well, and a midflight small sandwich (dinner roll sized) but we weren’t hungry and didn’t try that one. The expectation is that every sleeps during the middle of the flight. We were on a “redeye” departure from LAX with a morning arrival in China, so I don’t know if this service pattern is the same for other flights. The domestic flight we took from Guangzhou to Harbin offered conventional refreshments and meals like a US flight service. Note that they didn’t offer diet sodas. If you like to stay hydrated, I recommend bringing plenty of your own. It is served in small cups like any other drink. You can ask for a bottle but they’re tiny - about 6 ounces.
The crew were kind, patient and responsive. The service was excellent, even though we travelled the cheapest economy class. We arrived at our destination 40 min early, which for a 15+ hour flight is a great bonus. The boarding seemed a bit "loose", but got us boarded on time, and the plane was off exactly @ 0:30 hrs.
The flight was delayed hours and most flights from CS are always delayed. Plane was efficient and got us home but not the best food and no entertainment system at all.
Not good - chair back could not move back for premium economy. Not worth the price
It was great. The staff were so nice and helpful the food was great and they always made sure I was okay. As a foreigner I was worried about the language barrier but it was absolutely no issues. I highly recommend
No wheelchair service at all ( I did request that service and also purchased the priority assistant bundle) , what a waste of money
We bought an upgrade to Business Class at the airport but did not realise that it was not the regular Business Class. The 787 Dreamliner was very dated with the seats not as comfortable as other airlines and some things were almost coming off. We were then told that because it was an upgrade at the airport, we get to sit in the BC cabin but will be served economy class food. So when everyone else got served in china ware, we were given the tray you got in economy class. The wifi does not work. It only connects to watch movies (which is the same as what you find in the ICE) but the internet does not work. The cabin crew while were friendly, were not responsive. Overall, I will never fly China Southern again.
During flight, some passengers perform stomping leg exercises which disturb the comfort (I.e. sleep) of other passengers.
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
Pillow and blanket are dirty. My son got multiple bites during the flight
Excellent experience however older aeroplanes used by China Eastern Airlines.
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline
Lost Baggage - very frustrated…learned that bag was never put on plane.
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
I will never fly through China again. Maybe it was the mandatory retinal scan just to transfer to another flight or the complete set of fingerprints they require. There are many better and inexpensive flights to Asia if you look.
Comfort in premium economy is worth it for long hauls especially on the 787-9P Dreamliner with the modern updates. The food was okay. All 4 of us selected the same meal, 2 of us had very dry hard to cut chicken, the other 2 were tender and good. The sides/salad/dessert all very good as far as airline food goes. Crew were very attentive. Will be hard to ever go back to regular economy!
The flight attendants were efficient and helpful. The airplane had malfunctioning equipment. Again, as was the case with my previous British Air flights, the USB port did not work. This may seem like a small detail, but in this day and age, it is important to be able to have charged electronics in order to enjoy such a long flight. Please upgrade your cabins!
Crew was great! Food sub-bar, tepid & flavorless. No snack options on trans-atlantic flight. Premium Economy seats ok, leg rest wouldn’t stay in place.
Entertainment system did not function. USB ports did not function. Wi-Fi did not function. Terrible trifecta…
It was very good. The flight was delayed and people that were boarded needed to get off again but overall it was very good.
I will NEVER fly into our out of Charlotte NC again!! My arriving flight there was delayed over 25 minutes sitting on the ground waiting for a plan to leave our gate. This caused me to miss my connecting flight to Chattanooga. When I did get on my connecting flight there was yes another ground crew issue resulting in a 30 minute delay in leaving the airport. Not to mention just 3 people checking passports for incoming flights.. That airport is not worthy of being an international airport and show the US in a VERY poor way.
Flying since the 1970's and this flight had the most enjoyable food not the take it of leave it chicken or pasta selection. A380 superb
One checkin and gate attendant was very nice. Another was just making everyone check their bags and slowing down the boarding too. This was an A310 so good over bin space. Seats kind of weird, cushion sticking up in the back pushing forward
The food on my AA flights was horrible, it wasn't filling either. Additionally, my bag was delayed and was damaged when delivered. However, the airline made it impossible for me to file a complaint. Had a stressful travel as multiple flights were delayed, causing unnecessary stress due to fear of missing connecting flights. Awful experience. Experience with British Airways was better than American.
I wouldn’t like to have been told what gate I would connect at ahead of time. It was rather stressful, considering the fact that I only had an hour turnaround time between flights
Missing 3 out of 10 checked in bags.Transfers in London and Chicago are chaotic.
Although we paid for pre-assigned seat assignments to sit together, on our flight from LHR to BOS our seats were reassigned at boarding with my 10 year old daughter seated apart from us in an exit row. We were assigned the last boarding group with little overhead space left when boarding. As a result my carryon was at my feet the entire flight making it very cramped.
Work being done at DIA made it difficult to find BA desk.
Food and crew were consistent with a high-end airline. App is on the level of what you’d see for a small regional carrier. I was charged $600 in fees that the gate agent in London assured me I wouldn’t have to pay, additionally, the app charged an upgraded seat choice and then put me in a less expensive seat. No response to emails to BA asking for help with refund. Probably won’t use BA again if I don’t get a response. In the air, BA is a world class airline. On the ground, they seem to operate on the level of a discount airline like Spirit.
The airplane was refreshingly silent in flight than Airbuses, landing was very soft and secure. Food was also warm and light , not a big fan of curry though. Staff was polite, discrete, professional and helpful.
I was booked in Premium Economy and never given a chance to choose to purchase my own seat. Ended up with a middle seat, which was very difficult for me. The airline then left my bag in London so when I arrived in Instanbul it was not there. They delivered it to me the next day but many valuable items had been stolen. I've been flying with BA for years and this was the first time I had such a bizarre and bad experience with them.
It was good. I really liked the breakfast which was served.
My bag stayed in London - it didn't arrive in JFK and I was informed it would arrive at my address next day. I'm still waiting for my bag and it has not been delivered. I have an air tag, my bag arrived at JFK airport around 12pm and it has been moving between terminals since then. Now they said it may arrive 1 am or tomorrow. I'm jet lagged from my flight from India, without my suitcase and may need to miss a work day (Monday) because my suitcase was not delivered at the time it was promised (today, in the afternoon). The suitcase delivery service is not reliable and I'm not happy waiting around the entire Sunday to hear that it may or may not arrive today.
The worst experience with British airways that left me with a delayed flight until the next day and no hotel accommodations available or food voucher. I still have had anyone follow up on this matter
Always the same, boarding starts before the plane is ready so we were all standing in the sun and 36 degree heat on the tarmac. Once in London, packed like sardines in busses to the terminal. BA have a way of making you feel like they dont want you as a customer.
