Playa del Carmen hotels near Parroquia de Nuestra Señora del Carmen

Pros: Staff were super nice, especially Jackie! Modern apartment with cool design, spacious and clean, comfortable bed and everything that you might need. Great value!!

Pros: Everything. The best hotel in Playa! Best location, super clean, nice and convenient rooms. The crew was super friendly and helpful. Highly recommend! Amazing experience.

Cons: Nothing.

Pros: Very cool, very clean, very professional staff. Big apartmentss with everything you need including washer/dryer in the unit.

Pros: Great location. Set back a little from noise. Great place to stay if you like sleep and no sounds from night clubs :) Staff so friendly and helpful.

Pros: The hotel was amazing and the facilities so good, the best though was the service and the recepcionists, all of them are so kind and helpful, Vianney made our holidays, just waking up and listen her voice on the phone asking if everything is ok really got us in a great vibe. THANK YOU SO MUCH VIANNEY.

Pros: Staff were amazing and friendly,went out of their way to give advice and help out. Only stayed one night but wish we could have stayed longer to make use of al the facilities.

Cons: Liked everything.

Pros: Awesome little hotel, great pool and amenities. Easy to check in and out. Helpful staff, decor is on point. Highly recommended!!

Cons: The parking could be a set back, as they don’t have it!

Pros: Amazing caring staff,great conversations and super helpful amazing people in the reception! amazing hotel, very hight quality. Super clean and comfy!! The owner thought of everything from the smallest to the largest of details! Excellent location, 2 min walk from the 5th avenue and far enough from all the crowded places. We booked a whole week and we hate to leave this place! I will recommend this hotel any time anywhere.

Cons: We absolutely loved EVERYTHING!!!

Pros: The apartments were great, the personal was super nice and helpful at all times, excellent service

Pros: we like the staff so much

Cons: the ubication

Pros: The location of the property is great, close to the 5th Avenue which is the heart of Playa Del Carmen where you will find all the shops, bars and restaurants.

Cons: We were extremely disappointed with our stay at the hotel. 1/ Upon reaching we got held at the hotel entrance for 15 mins because they could not retrieve our reservation number from their files therefore they did not allow us to pass the gate and we had to wait in the taxi. After talking to the security officer we finally convinced him to let us in and solve the issue at the front desk. The person at the reservation desk could not find our booking despite showing her all the emails and confirmations we had with us and finally ended up giving us a reservation paper to fill with the credentials of others customers that she simply crossed and asked us to write on top, she did not even bother using a new reservation sheet... 2/ If you are planning to have full nights of sleep to recover then dont be too excited. We could never sleep before 2am and at some occasions past 4am and the corridors were extremely noisy with people walking,running, shouting, slamming doors and on several occasions chatting for hours in the alley. Despite complaining to the front desk and calling them at 2 occasions at 2am to raise the issue very little has been done and very short were our nights throughout the stay. 3/ When it comes to food, the buffet restaurant has very limited choices and the food was the same throughout the stay. Moreover, for dinner you have to book in advance in one of the 5 restaurants available on the property otherwise you will not be able to dine.Over our week stay we were only able to find a spot for dinner on the 1st night. Thereafter all the restaurants were fully booked or offering very late timings( past 10pm). For an all inclusive hotel I find it unacceptable that they provide their customers with so little choice of food on the buffets ( we spent a week in Cancun before that and the hotel’s buffet were incomparable) and moreover oblige them to book for dinner!!

Pros: Concierge, Michelle was very helpful, service in every restaurant was outstanding aswell as food. Pool service was great. All staff friendly and will go out of their way to help you with a smile. Fun activities and just overall fantastic resort

Cons: Unfortunately we arrived during a week that the a la carte breakfast was closed and 1 restaurant closed. But cannot be helped. We paid for a pool view room and the room we got given, couldnt see a single piece of water. The 2nd room after a change, we could see the shallow pools running through the resort but wasnt what we expected when we paid for a pool view.

Pros: Beautiful property, the staff is amazing. They go over and above to make your trip nice. The food is also very good.

Pros: Staff was great except the front desk. They were not helpful when I tried to ask the about wedding planning.

Cons: The food was not very good except the restaurant Spices. All restaurants were booked when we arrived for every night we were going to be there. We had to take 9:30pm reservations or 5:30pm time slots.

Pros: Fantastic location, fantastic service. Five wonderful restaurants and would highly recommend this hotel.

Cons: 1. We turned up on day 1 and they advised they hadn’t received our payment. The property then tried to charge us a second time and were extremely rude when I advised we had already paid. 2. The whole place is under construction so we couldn’t use the majority of the facilities. We weren’t given a garden view room, and instead our room was far away from practically everything and right next to a bar that plays music until 4am. 3. The light in the room would randomly turn on during the middle of the night. 4. We could hardly shower as the water would dribble out and then stop. 5. We asked to move rooms and were told we would be put across the road at Panama Jacks and it would be an “upgrade” - well that’s just completely untrue. The lack of communication in relation to the construction was disappointing. Had we had known there was construction going on we would have stayed elsewhere. Would not recommend this place to anyone.

Pros: The location is the best thing about it. the spice manager was awesome!

Cons: Drink selection and quality were disappointing. None of their cocktails tasted as good as from local restaurants and bars back in USA. Bartenders don't seem to be eager or well trained in recommendations. out of ingredients to make drinks on menu.

Pros: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!

Cons: The beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun !

Pros: The trim itself that’s it

Cons: The tons of construction and ruined beach non of which was said. Also the messing up of one bed in room not except able

Pros: Great hotel. Beautyfull pool facilities.

Cons: We didn't know the hotel was remodeling. There was dust and construction workers around. Also some restaurants and areas were closed due to the construction. We should had some type of warning or some discount. Other than that, it was great...

Pros: Staff and Meals

Cons: CONSTRUCTION

Pros: The staff is amazing and the facilities are in good standing. The room is very comfortable and the food is delicious.

Cons: The hotel is under construction and is not organized.

Pros: Lovely setting and pool , staff are very friendly and accomodating apart from the hard sales people. Activities are many and frequent!

Cons: Noisy! If you are in the block by the Mediterranean restaurant (room # starts with a 4) there is a local bar behind that plays music till 3-4am. Walls are paper thin.. Better to get a room in the main compound the building noise isn't too bad and stops about 10-11pm with an 8am start or so. First night following a 4am finish by the local venue we had 2 sales calls, one from platinum service at 8am then a guy at 9am selling massages! Left the phone off the hook after that day.. It's a shame as the non sales staff were great.

Pros: The staff was excellent

Cons: The property should tell people they are under major construction before booking

Pros: Great location relative to 5th Street.

Cons: Food is average and sea weed on the beach. (they cleaned it daily)

Pros: Friendly staff, very accommodating, felt safe, lots of activities. Bed was so comfortable it was hard to get up. Luis: F&B manager very accommodating and exceptional looking after us throughout our visit ; Maria, Alejandra, Victor, Andreas...all were exceptional and fantastic customer service. This was our second visit and was nice to see the same staff remember us, treated us like family. We will be back...after the renovations are completed. Property under construction and not noted anywhere during booking. Room 4209 was located farthest away from anything, directly next to bars which play live bAnds til 0330 am and was extremely loud all night.

Cons: Under construction, no signs posted, lack of “all inclusive alcohol in the room, and unsweet tea was watered down, we had to move rooms right after we got there, room we had was right next to the street bar, light switches & ceiling fan very complicated. Need more UNSWEET, SUGAR FREE SYRUP OR JELLY, and DIET FOOD ITEMS. Lots of people have diabetes and can’t eat sugary foods or people like to eat healthy The ceiling fan kept turning off and the light over the bed would come on randomly all night throughout the night without warning. Other guests stated the same about their room also.

Pros: The bed was very comfortable. The room was very clean. love the jacuzzi & the bottle of champagne

Cons: When we booked the hotel there was no add about the remodeling. A lot of the facilities were not available. The noise, the construction and the workers walking around the facilities weren’t so pleasant.

Pros: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

Pros: The resort was luxurious and the staff was very friendly and helpful.

Cons: Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

Pros: it is right on the beach and walking distance to town.

Cons: no food service on the beach. Cheap wine selection.

Pros: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.

Pros: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.

Cons: All inclusive can be a bit too much particularly when the many restaurants and entertainment available in Playa Del Carmen is footsteps away. The "standard" wines left something to be desired and would benefit from an upgrade. The resort can be noisy at times depending on the room's location.

Pros: everything was excellent,really!!!

Cons: nothing

Pros: Helpful stuff

Cons: The hotel is full of mosquitos, the shower isn't functioning properly.

Pros: Staff was very nice and helpful, they provided us with all the information that we needed. My friend got sick during the stay, they helped us with getting the doctor etc. Breakfast was very good, they have something for everyone. We also made use of the room dining and it was good.

Cons: Why do they need people's emails? Even after the room was cleaned, floor didn't feel clean, not sure if they mop the floor, if they don't then may be they should or if they do it already, then may be mop with extra water or harder.

Pros: It was close enough to shopping and restaurants yet the tranquility and lush gardens all around the resort and our palapa villa provided such tranquility. It was absolute paradise. the pools are amazing. Both restaurants Great too!

Cons: The beaches are not swimmable because of the seaweed that is on all the beaches. There should at least be coffee makers in the rooms. There is free coffee on the beach side of Fuegos, but the receptionist said I had to go to the restaurant for coffee??

Pros: Property was beautiful. Staff was outstanding

Cons: Food price

Pros: The service and atmosphere were impeccable

Pros: Located just by the beach Good selection of the pools (3 choices) Nicely equipped gym Close to the main pedestrian zone Nice “jungle look” and cozy feeling of design Spacious rooms Good kitchen

Cons: Very concerning “bag spraying” by the staff straight in front of your hammocks Loud dirt cleaning with machines disturbing relax by the pool instead of old fashion silent broom in the relax zone Very overpriced massages

Pros: I was a pleasant surprise, it was a last minute booking, so we didn't new much about this place, but it is very nice, good food, excellent service, beach front and a street away from the 5 ave.

Pros: Location. Bungalows right in front, or near, the beach. Walking distance to Quinta Avenida which is where everything is at. Easy to move around.

Cons: We got to the hotel thinking it was an all-inclusive resort, since we chose the option in the filter for all inclusive hotels to appear.We were surprised when we got there and they told us that we did not even have breakfast included.Hotel has no parking.

Pros: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.

Cons: In room refrigerators would be nice to have.

Cons: A TV was missing in our room.

Cons: We had bed bugs in our room. The management replied to my complaint saying thay they couldn’t find anything in my room. I have pictures with hundreds of bites on my body. Mahekal is disgusting.

Pros: The staff was wonderful, kind and helpful. The location was very easy to get to via the Colectivo from Cancún which is a huge plus. Your worries and cares will melt away as soon as you step foot onto the property. The poolside bar is a great place to hangout and being served drinks on the beach is never a bad thing. Loved this place.

Pros: Everything

Pros: Everything

Cons: Nothing

Pros: Food was great. Amazing customer service. Great staff that were friendly and helpful.

Cons: Nothing to not like. Everything was great

Pros: Had an amazing breakfast

Pros: Location,rooftop ,view,staff comfortable beds

Cons: If you aren’t intimate with your roommate it’s a little weird bathrooms aren’t very private, bathrooms were completely see thru from bed In room I was in toilet and shower .Guest that don’t stay there cost to visit.

Cons: Breakfast included is only continental breakfast. It should include full breakfast. Valet parking takes too much time to bring the car.

Pros: Great location. It is in a gated community so I felt very safe walking around the neighborhood. There are a lot of scheduled events at the hotel, plus the hotel is very close to downtown (20-min walk) and close to Tulum, plenty of centones, Akumal, etc.

Cons: I was a little disappointed that this hotel did not have a fitness center, however since the neighborhood is gated, I felt very safe jogging alone in the morning.

Pros: Nice staff ( Mr Lopez frm dinner service), clean, decent breakfast, close to the city. Stayed there for 4 nights but unfortunately did not make it to the evening shows which they have every night. Had dinner in the buffet once which was decent and tried once the special alacarte dinner- mexican ( didn’t unfortunately enjoy). The breakfast buffet is good and plenty of options. All in all a good experience as they made a nice surprise for our anniversary.

Cons: A/ c was playing up quite a bit, drinks by the poolbar ( but i guess you cannot expect too mch more for the price you are pay so its ok). No information given during check in on whats where etc hence make sure to inquire in order not to miss out

Pros: To be honest, I really have nothing that was best about this hotel.

Cons: The rooms were not ready till 3pm to check into. It even when we were told 3pm we had to wait 10 mins more to confirm whether or not it was clean. For it being our first experience of an all inclusive hotel, it surely was not up to par with most places.

Pros: People is very friendly

Cons: To many mosquitoes.

Pros: The location was beautiful. Staff was very friendly.

Cons: The room had a difficult time maintaining a constant temperature. The all inclusive food was the same stuff everyday, even though they would say it had a special theme. My son got sick and threw up, we where then charged $40 for special cleaning!!

Pros: I liked the beach and location

Cons: The location of the room was awful the room itself need a little updating the hotel as well the buffet was awful as well as the drinks lunch was the absolute worst

Pros: Friendly staff

Cons: Check-in was horrible ! I had to wait ~45 minutes for my turn to check in !! If you arrive after 12 hours flight and still need to wait for your turn because there are only 2 employees working you would as well be annoyed. And to help things out, the lobby has no air conditioning and is very hot and humid. My girlfriend got seriously beaten by mosquitos (what a way to start a holiday there

Pros: Personnel was very friendly. Food was okay. The reservation-only a la carte restaurants were nice and tasty. Great beach, seaweed gets cleaned every morning.

Cons: AC was not working properly, we were told they would fix it but nothing happened. Room was very humid and smelly. Animation at the pool was loud, but only a few times a day.

Pros: The food was excellent, the beach was very nice and good entertainment

Pros: Staff and activities

Cons: The room is small but we didn't fprnd much time in it. Internet is not included. You just buy it.

Pros: Everything else.

Cons: I don't like that they want to charge me 35 dollars each person for WIFi. It should be included in a all inclusive hotel.

Pros: The location is perfect. 15 min walk along the beach to 5 th Ave. $7.00 US cab ride. Allegro has the biggest, nicest beach front along that walk. The entertainment team was energetic and a lot of fun. The food was excellent every day and night.

Cons: I cannot think of anything not to like