Playa del Carmen hotels near Parroquia de Nuestra Señora del Carmen

Pros: Location was great , our room was spacious and comfortable Beautiful view Great sushi Great breakfast Hotel is beautiful and new

Cons: Stuff were nice but u reliable for reservations and room service for towels and extra items needed was very slow

Pros: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Cons: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Pros: Great hotel and staff.

Cons: The room I purchased is not the room I was given.

Pros: Rooms and facilities all extremely comfortable and high standard. Great location - offering the perfect place to be able to holiday with short access to the town and restaurants etc. Brilliant pool and beach. Good restaurants.

Cons: Nothing! Loved our stay here.

Pros: Top notch, high quality everything....from nesspresso coffee in the room, to sick pools.

Pros: Central location close to everything, luxury property

Cons: Beach

Pros: Great hotel and location. Wish I had upgraded to all inclusive but maybe next time.

Cons: The prices of alcohol and food was a little on the high side compared to other locations we visited around Playa del Carmen and Cancun

Pros: What a wonderful pleasure to stay at Grand Hyatt PDCarmen! The only thing I think you could improve is to place more bins ( basura) along the paths! We did had Fun!! Gracias!

Pros: location

Cons: View of tree trunks & dirt. Unhelpful front desk & concierge. No comfortable seating or place for luggage in room. Loud music blaring 8am-10pm. Hundreds of dollars in unexpected extra charges for 5 night stay. Very stressful, not relaxing experience.

Pros: pool area was very nice

Cons: no activity at all for the resort.Our bed and pillow was very uncomfortable,had a hard time to sleep.

Pros: The property itself, the staff, the location!!!

Cons: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Pros: customer service playa del carmen awesome hotel

Cons: N/A

Pros: Exotic eden at border of city Playa del Carmen. Wonderful breakfast and dinner. Lobster night and new year dinner was amazing.

Cons: Sun bed on beach can be better.

Pros: The property is so beautiful; not one of those big bunker hotels, but little palapas with beautifully manicured gardens. Just walking around is a treat. The food was always freshly prepared and the staff always super friendly fulfilling any extra wishes you might have.

Cons: It seems like the rooms could use a little TLC. The bathrooms seemed a little run down. Our air condition unit didn't work properly, but once we told the front desk it was immediately addressed and they fully exchanged the unit.

Pros: Location, decent food, friendly and helpful staff. Nice gardens, right on the beach.

Cons: A little noisy. Not cheap.

Pros: Hotel is stunning, lovely vibe about it, I have never seen a hotel so environment friendly. Very limited use of plastic, in fact they do reuse plastic glasses, straws are recycled, organic waste bins/ recycled bins everywhere....the grounds are spotless, this is a credit to them, well done. The staff members are a delight, they seem genuinely happy to work here, and are so professional and friendly. It’s fantastic to see. A big thank you to Mariano at the small pool bar, he is just brilliant and makes the best cocktails!

Cons: Beach isn’t what I had expected. Very crowded (semi-public), smell of sewage, water very rough, unfortunately we haven’t been able to swim (thankfully the pools were gorgeous). Fuego restaurant, not very nice. In fact I ordered the lobster but it was so dry and over cooked I was unable to finish it and left half of it, waste of money really (890 pesos). I was very disappointed. Buffet in La Cocina was lovely two of the three evenings we dined there but unfortunately on our last evening, which was a Sunday evening, the food was very poor, all leftovers from other restaurants on site, perhaps you should check out your reheating procedure, as my partner and I got very sick a few hours later..such a pity as it was the end of our stay.. Shower in our room was far from spotless, stagnant water, brown patches everywhere. Not sure if floor was ever mopped during our stay, it didn’t look like it. Switch in bathroom dirty.

Pros: It was close enough to shopping and restaurants yet the tranquility and lush gardens all around the resort and our palapa villa provided such tranquility. It was absolute paradise. the pools are amazing. Both restaurants Great too!

Cons: The beaches are not swimmable because of the seaweed that is on all the beaches. There should at least be coffee makers in the rooms. There is free coffee on the beach side of Fuegos, but the receptionist said I had to go to the restaurant for coffee??

Pros: The service and atmosphere were impeccable

Pros: I was a pleasant surprise, it was a last minute booking, so we didn't new much about this place, but it is very nice, good food, excellent service, beach front and a street away from the 5 ave.

Pros: Location. Bungalows right in front, or near, the beach. Walking distance to Quinta Avenida which is where everything is at. Easy to move around.

Cons: We got to the hotel thinking it was an all-inclusive resort, since we chose the option in the filter for all inclusive hotels to appear.We were surprised when we got there and they told us that we did not even have breakfast included.Hotel has no parking.

Pros: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.

Cons: In room refrigerators would be nice to have.

Pros: Incredible installations, family friendly and super staff... especially in the morning at Fuego Restaurante. Thanks a lot! Always helpful, always

Cons: Front desk a little to unserious. We lost a bag in taxi with credit cards and cellphones and till now no feedback from Manager in charge. Taxi Driver on way to airport got in touch with central and is now helping I would have expected from hotel Management. “You still have a change guys to make our trip perfect. Drive to sindicato de taxistas and get our stuff back and send it to Puebla”. For all the other just one word: PERFECT

Pros: Beautiful resort!

Cons: The transfer by airport to resort is not possible.

Pros: We loved the location! Walking distance to 5th Avenue. Our Room was the penthouse and it was waterfront view room.Absolutely beautiful!

Cons: It wasn’t as clean as we though it would be. It’s a little older. And the shower has no water pressure. Water would come and go.

Pros: The beach is amazing. The location of the resort allowed us to walk to in-town shopping and restaurants which is different than most all-inclusive resorts. The staff was always pleasant and helpful. Having a concierge assigned to each group of rooms/villa was also a plus (Samuel was our concierge and he was quite good).

Cons: We were frustrated at the lack of availability of dinner reservations for the restaurants. One night we ate quite late because there were no earlier options. There is no buffet option for dinner so it’s either a dinner reservation or room service (I suggest you make dinner reservations prior to your arrival at the resort). Also the resort is a little older than some— but it is quite nicely-maintained so this is not really a strong criticism)

Pros: Perfect location, very beatifull place. Very hospitable staff, good restaraunt Spices. We ll be back)

Cons: Expensive spa. Not enough umbrellas on the beach when its high occupancy in the hotel. And you have to refresh bikes and buy a new basketball ball))

Pros: The rooms were spacious and lovely, the food at all of the restaurants was delicious, great spot by the beach

Pros: Excellent food and good quality drinks

Cons: Nothing

Pros: Great location, service ! Good food)!

Pros: Wonderful staff! Beautiful property immaculately maintained!!

Pros: The location is the best thing about it. the spice manager was awesome!

Cons: Drink selection and quality were disappointing. None of their cocktails tasted as good as from local restaurants and bars back in USA. Bartenders don't seem to be eager or well trained in recommendations. out of ingredients to make drinks on menu.

Pros: Food was great. Staff was great. Cantina bar was the best bar we have been to. Really enjoyed the outdoor fitness classes.

Cons: In the room, there was a motion detector light. If you got up at night to use the bathroom, the light would stay on for 5 minutes.

Pros: The room, staff, restaurants, and drinks were all amazing.

Cons: The elevators weren’t working and they are constantly trying to sell you extra services, dinners etc.

Pros: Staff very friendly and courteous.

Cons: Hotel is under construction which didn't make the atmosphere too conducive for celebrating our honeymoon. It would have been nice if we were told about the renovations prior or at least the room rate accounted for the interruptions.

Pros: The staff are amazing the food and drink available were all satisfactory although limited choice for a la carte

Cons: On entering the hotel we were immediately aware that the hotel was under a major refurb. There were large areas screened off that made it very difficult to navigate the hotel. Every day you awoke to sound of banging and drilling. In the pool area the patio doors on suites were being replaced therefore it was once again constant drilling. The music around the pool was very loud if you enjoy boom boom boom and very loud clientele on holiday this is the place to visit. There is however a smaller quiet area with a pool available. It's very unfair to expect people to spend there hard earned money on holiday to find out you are in the middle of a building site. Very very disappointed we were not informed as we would of reconsidered.

Pros: Service and staph is excellent Clean room s Entertainment teams and activities The spice food was very good Location close to the center

Cons: Consider more snacks between the meals The juce at the buffet preferred to be natural fresh The resturants don't open all week days Snacks at the room bar No special offer s and service for a couple in a honeymoon Considering the price we paid we expect a better facility level

Pros: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!

Cons: The beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun !

Pros: The staff was really nice.

Cons: The Ocean View I reserved was at least 200-300 yards from the ocean. The food was bland and dry. So bad in fact, I ate outside the facilities 50% of the time even though this was an all-inclusive. In addition, they don't have enough umbrellas at the pool, they only have one brand of beer to drink, the entertainment is severely lacking. Overall, I'd say this resort does not live up to the Hilton brand.

Pros: The staff was very attentive and extremely friendly. The food was fabulous and the atmosphere was so festive. Every moment was pleasant.

Pros: Location is great !

Cons: Water in pools was cold, check in was slow and terrible service. The Jacuzzi in one of the rooms was not working for most of the stay. It took extra efforts from us to have someone fix the problem. Some staff need better training to understand service is king!

Pros: The staff was excellent. We were impressed by the level of staffing and how courteous and eager to please. The selection of food options was amazing, from walk-up and snack to sit down dinners with fancy a la carte options. Cafe Aroma (coffee shop) was our favorite and we stopped in at least 4 times a day for latte's, breakfast snacks (fantastic juices), gelato or just a quick bite. Marie & Maria's was our favorite restaurant, but all were good and there were too many to try in a week. The drinking of alcohol is obviously a major feature of places like this, but we especially enjoyed the "Game Room" craft cocktail bar off the lobby which was usually wide open and the bartenders were extremely creative in customizing special cocktails based on our directions. We enjoyed them while playing chess, scrabble and Jenga. The location of the resort (good) was so convenient to go into "town" just a few steps from the entrance. Playa Del Carmen has a lot of shopping that will look familiar to american tourists, but also some local options (like cigar shops offering a fantastic selection of Cuban cigars). Also, the WiFi is available EVERYWHERE, including out to the beach which we found remarkable. We paid extra for an Oceanfront room, and got an awesome view overlooking the beach, sunrises and views across to Cozumel.

Cons: The location (bad) is pretty congested. The beach area for this resort is adjacent to one of the Cozumel ferry piers AND a main street into downtown Playa del Carmen so there is a lot of beach traffic unrelated to the guests at the hotel. Also, just about everywhere you go, someone is trying to sell you something (either someone from the resort is trying to sell you added excursions/services or street and beach vendors are pitching their wares). The sargassum issue (seaweed washing up constantly on the beach) was in evidence during our stay. You may enjoy watching all the effort to remove this from the comfort of your chaise lounge, but there is an intermittent odor and it also interferes with swimming off the beach. The pools could have all been 5 degrees warmer, including the hot tub which was only lukewarm during our stay. The only disappointing meal was at the Chef's Table -- the premier restaurant -- where the fixed course tasting menu was not as good as the other restaurants and certainly did not warrant the additional charge. Finally, the pool area was a little too loud -- especially with resort activities and amplified music and staff trying to exhort reluctant guests to participate in you name it games, dancing, etc. We just wanted to some medium volume music and peace/quiet which was not really available in the main part of the resort (we did find a quiet pool later in the week, but it was well away from the Sun/Beach/our oceanfront room).

Pros: Great location relative to 5th Street.

Cons: Food is average and sea weed on the beach. (they cleaned it daily)

Pros: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

Pros: The resort was luxurious and the staff was very friendly and helpful.

Cons: Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

Pros: it is right on the beach and walking distance to town.

Cons: no food service on the beach. Cheap wine selection.

Pros: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.

Pros: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.

Cons: All inclusive can be a bit too much particularly when the many restaurants and entertainment available in Playa Del Carmen is footsteps away. The "standard" wines left something to be desired and would benefit from an upgrade. The resort can be noisy at times depending on the room's location.

Pros: everything was excellent,really!!!

Cons: nothing

Pros: Great location! 20 min walk to downtown or 35 min going there beach route (by foot). The food was pretty decent for a buffet. Staff were friendly. Very family oriented with games/activities and pools... It was a nice gated community area that was away from the mass crowds. The beach area was awesome! Complete opposite of the PDC public beach which is usually jam packed during the holidays.

Cons: There were very limited water view rooms. We asked for a 30-60 min later checkout after the week there and they said no. Check in/out is insanely slow - approx 30 min in/out. That’s not with lineups - just slow.

Pros: The grounds were beautiful. Nice beach with enough chairs for everyone. The staff was nice. Pool was clean. Good entertainment for the kids.

Cons: There were NO ELEVATORS in any of the buildings. I asked to be relocated from the third floor to the ground floor. There was no way I will be able to walk a ramp every single day back-and-forth. I can’t imagine putting an elderly person through that torture. The rooms need to be upgraded. The bed was hard to sleep on; bedding was very uncomfortable. The buffet food was horrible!! I had to eat french fries and nachos from the grill for the first two days because that is all I was able to stand. We finally decided to make reservations at The Asian and Italian restaurant and the food was good. Not sure why they can’t make the same quality food for the buffet. There’s no room service, no swim up bar, no beach or poolside service.... all The amenities I look for when I vacation. I only blame myself for not fully reading more of the reviews and not reviewing all the amenities of this resort. For whatever reason, we were not able to receive wash cloths for the first two days as well. We had to use hand towels to shower with! Very uncomfortable. Sometimes getting a good deal does not make for a better vacation.

Pros: Great location.. amazing friendly staff... super clean and fantastic food and drinks... will definitely return to viva Azteca

Cons: No downside.. we had a great holiday

Pros: Directly at the beach with lots of beach chairs. Very clean everywhere, big room with perfect facilities. Close to the city center as well (30 min walk).

Cons: Location is on a sort of a compound. We came by car, pretty hard to find.

Pros: We really enjoyed our stay at this resort, but the main thing we enjoyed is we were able to walk to the sister resort. We had double the restaurants to try and double the fun activities to participate in. We paid for one resort and got to enjoy two.

Cons: Our stay was great, but there was one thing that threw us off and that was they didn't have wash clothes. I wish this was something we knew a head of time because we would have brought our own. We had to use towels to wash our face and bodies.

Pros: Great hotel with friendly staff. Nice location in Playacar. Rooms are basic but most of our time was not in the rooms. Entertainment folks were fun.

Cons: Only allowed 2 fine dinning reservations for a 6 night stay, that is pretty shabby. Concierge required to sell timeshares pretty hard which torches some of the experience.

Pros: No dicen los horarios de desayuno , y te quitan la comida si el restaurante cierra , no importa si estas adentro

Cons: Los gerentes deben dar el ejemplo , para que el servicio mejore.

Cons: Food wasn’t great and rooms are old. Pool closes early and is always warm.

Pros: Everything was great!!Beautiful beach,kind staff,very tasty food and coffee.The hotel is old but very clean.If I had to come back I stay in the same hotel!!We had an amazing holiday here....Grasias amigos!!!

Cons: Shower gel and shampo

Pros: The location

Cons: The food was basically the same every day, and marginal at best. The beach area was never cleaned at night, and there were cups near chairs from the night before. The rooms needed maintenance, especially the bathroom. The beach bathroom was dirty.

Pros: Nice beach, very friendly babysitters

Cons: Poor sound insulation in room, very bad mattresses and pillows, kitchen is flat, included alcohol is cheap and nasty.

Pros: The staff is very helpful and well trained. There is always something going on at the property.