Playa del Carmen hotels near Parroquia de Nuestra Señora del Carmen

Pros: Staff was awesome. Everyone is friendly. Also food that they supplied are delicious.

Cons: Hotel has the only one bad point. They are renovating their facility. Thus a little bit noisy and difficult to access to outside.

Pros: The property just became a Hilton and is going through some well needed renovations... the hotel itself although evidently old, is very well kept

Cons: The pool seems to be always noisy and rowdy with music roaring

Pros: The location is the best thing about it. the spice manager was awesome!

Cons: Drink selection and quality were disappointing. None of their cocktails tasted as good as from local restaurants and bars back in USA. Bartenders don't seem to be eager or well trained in recommendations. out of ingredients to make drinks on menu.

Pros: The grounds are beautiful

Cons: They are currently under major construction. It is loud and uncomfortable.

Pros: Nice option to spend few days in a very central location. Staff is super kind. Some rooms have been recently very nice remodeled. The coffee shop and the 24 hours are definitely the sweet spots.

Cons: We never been told that the hotel is under remodeling. Most restaurants are closed and the few opened have very standard menus.

Pros: Beautiful resort, food was good and the staff was excellent. They waited on us hand and foot.

Cons: The beach could be better. Not really able to wade out into the water due to rocky bottom.

Pros: Good programs. bubbly swiming party and silence party. Foods are really good. steak and all foods are very tasty. some foods are strong and solty but still ok.

Cons: 1. hotel pribiate sea.. we cant go into the sea water due to lots of seaweed. its very diffrent with cancun hotel zone. 2. extra money to rent bed near swiming pool. 3. wokers are very kind but everytime offering the special menu required extra money. it makes us feel burden. 4. no information and proper photo about gurden room and not gurden room. 5. reception desk doesn't pick up the phone usually. we have to make call several times. 6. lack of the advertising about their program. bubble party and silence party.. they have good programs but once check in, they dont give any useful info anymore. 7. when we get there first time there is uphill right before front door but workers doesnt help until we get to the enterence. they kindly give their hands only we carry all backs in front of them and enterence stairs.

Pros: Very clean hotel. Friendly staff keeps a drink in your hand at all times! The pools were nice & not overly crowded. All the restaurants we ate at were great, I probably gained 10lbs! Had grilled lobster for lunch & dinner about every day!

Cons: The beach wasnt very good because of the seaweed so we just hung around the pools & soaked up the sun !

Cons: some upgrades going on but not huge inconvenience

Pros: The property was a great condition, very clean and everything was at a good distance.

Cons: I can’t say i found something I personally dislike. One thing I notice was coconuts still attached to the coconut trees, I though one could fall and scare someone.

Pros: Beautiful main courtyard and pool area. Rooms were very spacious and clean. Staff were friendly and helpful. Restaurants, bar areas, and cafe were all excellent. On-site activities were fun and staff helpful to recommend excursions. Our favorite was Riviera Maya tour (snorkel with turtles, cenote tour and Tulum Ruins). The proximity to town and the ferry to Cozumel were a big plus. First time doing an all-inclusive and definitely got our money’s worth.

Cons: Unfortunately for some of my family, there rooms were across a section that was closed for renovations so their courtyard view was not the best. This was just timing and look forward to see Hilton’s renovations. Also, one of the rooms had a strong smell of sulfur. Property staff were helpful and the smell did gradually dissipate. I am confident if it was unbearable, the staff would have moved guests to another room. We did not take advantage of the beach as much. The area is still contending with a large amount of sargassum (seaweed) drifting ashore. But that is Mother Nature at work. Just feel bad for the staff that try their best to clear areas out - it’s a lot of work! We thoroughly enjoyed our pool time instead - bubble party a hoot - opt for paying for a cabana for that!

Pros: Everything

Cons: All good

Pros: Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

Pros: The resort was luxurious and the staff was very friendly and helpful.

Cons: Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

Pros: it is right on the beach and walking distance to town.

Cons: no food service on the beach. Cheap wine selection.

Pros: great hotel. good dining options for 4 days .. then over 4 days it may start to get repetitive. great staff make you feel very welcome. close to Playa city's shopping and nightlife. all in all a great property.

Pros: Pleasant, friendly staff. Very clean. Food well above average for an all inclusive resort. Excellent location for access to all Playa Del Carmen has to offer. Nice, wide, sandy beach.

Cons: All inclusive can be a bit too much particularly when the many restaurants and entertainment available in Playa Del Carmen is footsteps away. The "standard" wines left something to be desired and would benefit from an upgrade. The resort can be noisy at times depending on the room's location.

Pros: everything was excellent,really!!!

Cons: nothing

Pros: Everything! Super clean, food was excellent, beach had some seaweed but not bad at all. Staff was super attentive. We were always greeted with smiles. The grounds are beautifull. Tranquil! We absolutely loved this resort. Oh, and drinks were great!

Pros: The service is great!

Pros: Plumbing backed up overnight and when we woke up there was sewage standing in the shower and the toilet would not flush. Staff said it wasn’t “big enough problem” when we asked for new room. Housekeeping came and cleaned but we still questioned their sanitation methods. Room was once very fancy but you can tell it has been painted, repainted, and painted again. Previous guest’s shower gel was left in the shower. Random hair was found in the sink. Ant was in my melon salad at Las Ventanas (worst restaurant on the property in my opinion). The landscaping is beautiful and a couple of staff went out of there way to be accommodating. Everything else was sub-par. I regret booking here. The great reviews must be a lot older and not recent....

Pros: I liked everything. We were coming from Tulum and a not so good hotel and we drove that day a lot so we came to the hotel very sweety, we were received with a fresh towel and champagne. We were immediately check in and the reception placed a reservation in the stake house grill right away. Our room was amazing. The food on this resort will blow your mind my favorite was the carpaccio appetizer from Palazzo and the menu from Ventanas everything. I hate buffet food but here the food is fresh and cooked to excellence and the drinks keep coming. The staff goes above and beyond for you. The property is in one of the most beautiful beaches of Playacar.

Cons: Nothing

Pros: I love this place. Best resort ever! It exceeded my expectations!

Pros: The beach

Cons: Where do I begin...I've stayed at multiple all inclusive properties so I felt that my expectations were realistic. My mother and I were traveling to look for wedding venues for my upcoming wedding. This resort was such a disappointment. The checkin service took an hour and we did not receive any orientation to the resort or information on activities for the week. We were told that our reservations were pre-booked to all the restaurants for 8:30 PM and we could not change it when we asked. The Italian restaurant was closed for the entire stay. I was traveling with my mother and we requested double beds, none were "available" yet the resort felt empty. The water in the shower was COLD and when I called to ask about it, they said they were sending someone to the room to check it out... they never came. Then the next day, they wouldn't move us to a different room because they "fixed it." The water was only ever tepid at best. My mother and I washed our hair in the sink. The TV only had 2 channels that were English speaking and no option for movies for us to have a girls night in. They also allowed people to bring their own music to the small pool and blare it. My mother and I love music but the type of music playing wasn't the most appropriate and did not help relaxation. The best part about this place was the location. The beach was beautiful. My recommendation is that you find someplace else to stay nearby because this place was dirty, old, without good service, and a huge disappointment.

Pros: Wonderful staff. The food was very good at each of the restaurants. Pools were great and the beach was wonderful.

Cons: Evening entertainment was a little lacking.

Pros: Great property, food, location, staff. Nothing to fault really from our 3 night stay

Pros: Rooms are beautiful. Luxurious Linens and toiletries

Cons: Food and check-in and check out service.

Pros: The bed was extremely comfy we couldn't fault anyone or anything

Cons: Air conditioning could have been a bit stronger

Pros: I like the room. It was clean and the balcony was nice.

Cons: The buffet was the only place to eat for breakfast and lunch

Pros: Food, drink and facilities where fantastic!!

Cons: The staff were beyond poor they were terrible! One of the male staff was incredibly creepy around my girlfriend when I was not around making her extremely uncomfortable! As I have read with other reviews the service on roof from the servers was poor so myself and my girlfriend ensured to tip well however after a day or two the servers stopped bringing drinks and appeared they just didn’t want to do any work when their boss was not present!

Pros: Room was spacious and nice.location close to 5th street and all the places to see.enjoyed my stay.would return

Pros: The staff were really friendly. The all inclusive deal was amazing. Truely value for money. The food was 5 star and so was the alcohol. Definitely would return.

Cons: Nothing I honestly thought it was amazing.

Pros: Value for the money

Cons: Everything was perfect

Pros: Modern and Clean facilities, all inclusive good menu options. Friendly staff at the rooftop pool.

Cons: Pool and jacuzzi was dirty at times and does not look like it is cleaned very often.Noisy from the street side with a reggaeton cafe playing loud music until 3am in the morning. Staff at the sister hotels (playacar & cocobeach) lacking in good customer service and very rude at times except jorge Alberto ku Chan who was working very hard and provided us with excellent service at playacar. We asked the hotel to organise a taxi for us and we agreed on 900 mxp when we went to take the taxi the price jumped by 400 and they blamed it on us saying we gave them the incorrect hotel - it was only after arguing with the person at the front desk did we agree to 1000 mxp to get us on our way to our next hotel. Unfortunately this left a bad taste in our mouth and has left a dark mark on what was a mainly great stay at the reef 28

Pros: Rooms are a great size, modern design, bathroom amazing especially shower with rain shower head and room had a balcony.

Cons: Some of the food and drinks were not good but friendly staff and location made up for it.

Pros: The Asian restaurant food/drinks were great. The rooftop bar food was great. Basically, almost all the food is very good. The cocktail menu is mostly what you will be choosing from for drinks. The rooms are very big and comfy and get cleaned very nicely. The staff organizing excursions are very friendly and helpful. The spa is amazing!

Cons: You have to accept the fact you will be unable to sleep before 2 am. There is so much noise going on, both outside as well as reverberating inside from the rooftop. Basically, in your room, you can listen to 3 parties at once. Why 2 am? Then it probably legally has to stop everywhere. Little selection of whisky, only the typical bland ones. It takes a long time to get food, but that seems to be in most of Playa del Carmen.

Pros: Close to the beach and to the main tourist strip known as 5thAve. Good breakfast, friendly staff.

Cons: Nothing.

Pros: Centrally locates next to 5 Avenue

Cons: Gave us on purpose room next to the bar. Loud music did not stop until 2 am. I don’t mind noise but the bar has large speakers that are very loud. It is not worth the money since you wouldn’t be able to sleep.

Pros: The staff was very helpful when I needed something. They got on it right away.

Cons: All was good.

Pros: Loved the decor! It has an intimate, yet luxury feel. Don't waste your money on hotels directly on the beach. This is close enough you can walk to the beach and it's much nicer than most of the beachfront hotels. You won't regret staying here.

Pros: Breakfast was great and with plenty of options! The smoothies were the best thing ever.

Pros: A nice hotel offering you an awesome breakfast!!!....family friendly.

Cons: No elevators. A little bit pricey for its location.

Pros: - Very clean, modern and nice hotel. - Big pool with a poolbar and beds in the water. Also more than enough sunbets around the pool. - Nice rooms with a safe and everything you need. - Breakfast buffet was amazing, fresh things and a lot off options. - Great location, 5 min walk to 5the avenue and 10 min walk to the beach. - Free parking (more than 20 spots)

Cons: - Pool bar staff very friendly but really slow, they are not alert for orders. When you are thursty order two drinks at once. Besides that nothing negative about the hotel.

Pros: Staff is rude, lazy and totally cold.

Cons: We didn’t like anything

Pros: Friendly staff.

Cons: The entire complex (general area, pool area and bedroom) reeked of sewage. It was disgusting and definitely not something you would expect from a place where they charge you over $100 per night.

Pros: Property was very well located

Cons: The location and the staff, the reception team was very helpful and very attentive at all times

Pros: Great location. Prices very reasonable. Crew are gentle and organized.

Pros: We received very helpful advice and support from the travel consultant at the hotel. It made it much more enjoyable

Cons: Guests smoking poolside

Pros: Breakfast and service was good.

Cons: My initial reservation was not respected, got a 2 bedroom instead of 1 bedroom.

Pros: I liked the beach and location

Cons: The location of the room was awful the room itself need a little updating the hotel as well the buffet was awful as well as the drinks lunch was the absolute worst

Pros: A lot of fun activities daily, great staff and comfortable room with the best view. Definitely will go back for another experience.

Pros: I liked that our room was very clean and had a hammock on the porch. It was a very nice ambiance with all rooms surrounded by greenery. They seemed to always have activities going on at the "music entertainment pool". All the staff was very nice and gave great advice for walking around playa. I felt very safe the whole time. Being 2 female friends who came on vacation I knew to be cautious and somewhat what to expect being to Cancun area before. But I had never been to playa so when the lobby staff gave great advice on what to expect from vendors and what to stay away from when walking about 15 minutes to the 5th avenue plaza I felt a lot better.

Cons: I didn't like that you were not allowed to get alcohol before 11am. We aren't crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open until 12pm. Also, I didn't like how you could only eat at the buffet and the other 2 restaurants were reservation only. We were there 5 nights and only could get into one of them. This made it stressful to get up really early to try to beat people in line and hope you made the cut.

Pros: Everything about this property was great!! I would definitely stay here again!

Pros: Localization - on the beach Not crowded (we were in July) Very nice and helpfull personel!!! Good food Clean and tidy

Cons: Loud music at the main pool most of the day. This was very annoying. I had the impresion that only few guests enjoyed this.

Pros: The food was excellent, the beach was very nice and good entertainment

Pros: The best party about the property is that when we got there they had lost our reservation so they upgraded us to the place next door for the night.

Cons: This place is very, very loud. There is constantly a party going on at the pool during the day and at night a party going on at the theater. The worst part about this place is the fact that they don’t have actually roofs, so you can hear people walking by on the phone. The room next to you if also loud. If they cough, you hear it. The place is nice, but over all it’s very budget. The food is terrible! Worst Mexican food I’ve ever had. The Asian food was a joke. So was the BBQ. If you’re traveling on a tight budget stay here. But if you can afford to spend more don’t Stay here. Also the beach is super gross. It’s covered in algae. To the point that you can’t even get in the water. Don’t stay at a resort in this area of Cancun.

Pros: Staff and activities

Cons: The room is small but we didn't fprnd much time in it. Internet is not included. You just buy it.

Pros: The room has a strong musty smell and bugs on the bed. I asked the front desk if they could change the room however did they not have any rooms available. An upgrade room was given to us the next day and was pleased with the accomodations. The pools and beach were well maintained. Overall the resort was in great conditions.

Cons: Food & buffet options

Cons: Room was too warm. I complained the very first night. Every day I was given a different reason for the problem and an assurance that it was going to be corrected. Problem was never fixed. Of all the reasons I was given the most insulting one was that they were concerned that I would get a heat stroke if the room was too cool in comparison to the brutally hot weather outside.

Pros: Everything else.

Cons: I don't like that they want to charge me 35 dollars each person for WIFi. It should be included in a all inclusive hotel.

Pros: The location is perfect. 15 min walk along the beach to 5 th Ave. $7.00 US cab ride. Allegro has the biggest, nicest beach front along that walk. The entertainment team was energetic and a lot of fun. The food was excellent every day and night.

Cons: I cannot think of anything not to like