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Playa del Carmen hotels near Parroquia de Nuestra Señora del Carmen
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Best Playa del Carmen hotels near Parroquia de Nuestra Señora del Carmen
Located in Zazil-ha, this hotel is within a 10-minute walk of Quinta Avenida and Mamitas Beach Club. Quinta Alegría Shopping Mall and Guadalupe Church are also within 1 mi (2 km).
Overall 9.1 Excellent
Based on 267 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Pros: Very cool, very clean, very professional staff. Big apartmentss with everything you need including washer/dryer in the unit.
Located in Downtown, this beachfront hotel is in the city centre and within a 5-minute walk of Mamitas Beach Club and Quinta Avenida. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 15 minutes.
Overall 8.8 Excellent
Based on 544 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.0
Excellent
9.4
Excellent
10.0
Pros: The service and atmosphere were impeccable
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
4.0
Excellent
10.0
Pros: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.
Cons: In room refrigerators would be nice to have.
Excellent
8.5
Pros: Wait staff, location, breakfasts, porches, relaxation, most definitely recommended!
Cons: Low pressure showers, noisy neighborhood bar every night with the boom, boom
Good
6.5
Pros: The location is great and it LOOKS like a tropical paradise. If you are in your 20's or only visiting for 1 or 2 days this is a great spot.
Cons: The sound from Mamelita's is consistent and all-present from about noon until 7 or 8pm each night. When I say sound, I mean a massive bass that permeates all structures and covers the beach from South to North. There was unfortunately 2 weddings during our stay and I felt terrible for those brides having beach ceremonies with bumping bass. The houses with straw roofs have a consistent "wood rot" smell and there are termites in the exterior porches.
Excellent
10.0
Pros: I was a pleasant surprise, it was a last minute booking, so we didn't new much about this place, but it is very nice, good food, excellent service, beach front and a street away from the 5 ave.
Excellent
10.0
Pros: Clean rooms, with good facilities. No TV or coffee machine, etc. beach, resturant and spa options were very good. Staff was excellent....and I mean across the board. Just amazing.
Cons: Rooms, facilities, location, staff and secluded beach. I enjoyed it so much, already booked another trip in early 2017. The central location to Playa Del Carmen was especially appreciated.
Good
6.5
Pros: Great location, unique layout, good restaurant
Cons: Dirty floor, stains on duvet, leaking shower
Excellent
10.0
Pros: Love this place: Our eighth stay in ten years!
Cons: Really can’t see how anything could be improved. Sometimes music from concerts at nearby Mamita’s is horrendous but that is not Mahekal’s fault.
Excellent
9.4
Pros: Stayed two nights with my boyfriend and we loved this place. We tend to avoid the mega resort hotels so this was perfect. Took advantage of the half board, the food was good, not anything that stood out but appreciated. The drinks were about $5 USD which is ok, wish happy hour were longer. Tell them to make the margaritas strong :) The location was great! Loved being right on the beach and also able to walk quinta avenida in the evenings. All the staff was incredibly friendly, always trying to help. We did not have issues with noise at all. In fact I thought the music could have been a bit louder at the pool. I brought my own speaker to the beach for music but tried not to play it too loudly.
Located in Downtown, this spa hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 15 minutes.
Overall 8.6 Excellent
Based on 1,233 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.4
Cons: THE HOUSE CLEANER STOLE MONEY!!!
Okay
5.4
Pros: The location of the hotel is the selling point. It's right in the middle of all the action and surprisingly when you walk into the courtyard/pool area, it's very quiet considering how loud and busy the streets are outside. Unfortunately, that can't be said for the rooms. The staff is also very nice and the food is good and priced reasonably as well.
Cons: The rooms are extremely loud from both the outside noise, and the noise from the AC. While the staff is extremely nice, they have limited English proficiency and for some reason there are no phones in the rooms. The overall cleanliness of the grounds is nice but the rooms themselves are not. From the sheets to the toilet/bathroom and even walls, you can tell there is little time spent cleaning the entire place.
Okay
4.8
Pros: The location
Cons: The smell that came out of the shower..a chimical smell..we change a room but the smell didnt go-we took a shower at our friend's hotel..the hotel service told us that that we must talk to booking and not to them..terrible experience
Don’t let Playa del Carmen’s sunny disposition fool you—in this city, some of the best experiences happen after-hours. Towards the beach and past the thumping bass, find clandestine speakeasies and rooftop lounges for a more demure evening. Or join us at our on-site bar and restaurant, Eclipse, with views of the ocean, as you sip and take in the sounds of the city.
Overall 8.6 Excellent
Based on 511 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
The rooftop had beautiful views over the other buildings and was an absolute treat that I enjoyed every morning with the included breakfast.
Excellent
10.0
I appreciate the beautiful architecture of the property. It's a sexy and modern vibe, but it's made warm and hospitable by the wonderful staff. It was an absolute joy to stay.
Located in Downtown, this beachfront resort is in the city centre, just steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Main Beach are also within 5 minutes.
Overall 8.6 Excellent
Based on 322 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
9.7
Cons: Parts of the grounds were very stinky
Excellent
9.7
Pros: Amazing...and I always choose 5 star resorts. One of the best I've ever experienced.
Cons: The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Okay
5.7
Excellent
8.8
Excellent
10.0
Excellent
9.1
Pros: Adult only all inclusive resort. Food was good with plenty of restaurants to chose from. Ocean views are great.
Cons: Lots of stairs and small steps between ledges. Be prepared for some walking since things are spread out. Walking paths are very slippery when wet.
Excellent
9.4
Pros: The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
Excellent
9.4
Pros: The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
Excellent
9.7
Pros: Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept
Cons: Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Excellent
10.0
Pros: This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal!
Cons: The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
Good
6.8
Pros: The staff were incredible.. Beautiful resort, good good options
Cons: Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools
Excellent
10.0
Pros: Food, service, entertainment. Everything was perfect in my opinion.
Cons: Nothing
Excellent
10.0
Pros: Staff very kind and courteous. Animation team is so fun.
Cons: Wish it was less expensive.
Excellent
10.0
Pros: Everything! Just awesome service
Cons: Thin walls
Excellent
10.0
Pros: Everything!!
Excellent
10.0
Pros: Everything. It was amazing.
Excellent
8.8
Pros: Location Good size rooms Pool area Friendly staff Service
Cons: Food was just ok Bedding sheets should be improved Improve lounge facilities
Nestled on the beach, this Playacar resort is within 2 mi (3 km) of Plaza Paraiso, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within 2 miles (3 km).
Overall 8.6 Excellent
Based on 279 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.9
Excellent
10.0
Located in Downtown, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach Club. Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church are also within 1 mile (2 km).
Overall 8.5 Excellent
Based on 1,872 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.1
Pros: The Asian restaurant food/drinks were great. The rooftop bar food was great. Basically, almost all the food is very good. The cocktail menu is mostly what you will be choosing from for drinks. The rooms are very big and comfy and get cleaned very nicely. The staff organizing excursions are very friendly and helpful. The spa is amazing!
Cons: You have to accept the fact you will be unable to sleep before 2 am. There is so much noise going on, both outside as well as reverberating inside from the rooftop. Basically, in your room, you can listen to 3 parties at once. Why 2 am? Then it probably legally has to stop everywhere. Little selection of whisky, only the typical bland ones. It takes a long time to get food, but that seems to be in most of Playa del Carmen.
Located in Playacar, this beachfront resort is next to a golf course and within 3 mi (5 km) of Quinta Avenida, Mamitas Beach Club and Playacar Golf Club. Grand Coral Golf Riviera Maya and Xplor Theme Park are also within 6 mi (10 km).
Overall 8.4 Excellent
Based on 442 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
10.0
Okay
4.0
Pros: No dicen los horarios de desayuno , y te quitan la comida si el restaurante cierra , no importa si estas adentro
Cons: Los gerentes deben dar el ejemplo , para que el servicio mejore.
Good
6.5
Pros: Great sand beach Lots of beach chair Cleaning staff work diligently to keep the hotel clean Mediterranean Restaurant at sister hotel Wyndham Maya was great.
Cons: Only one shallow, kiddie pool Trying to get specialty dinner reservation was like pooling the teeth. Surprise checkout charge of environment fee and guest room safe usage Can't resolve any issues with front desk. They don't reason with you and just dictate. Manager not available even at 4PM on weekdays.
Mediocre
3.1
Pros: The beach!!
Cons: The staff, the service, the restaurants... Horrible!!! Everything is No with them. It doesn't worth it! A lot of money for only having a bed cause everything else sucks!
Nestled on the beach, this Playa del Carmen resort is 0.9 mi (1.4 km) from Xplor Theme Park and 1.3 mi (2 km) from Xcaret Eco Theme Park. Ferry to Cozumel is 2.7 mi (4.4 km) away.
Overall 8.2 Excellent
Based on 1,107 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
10.0
Pros: Very nice and relaxing!
Cons: All the outlets in our rooms did not work well.
Excellent
9.7
Excellent
8.0
Good
6.0
Nice scenery very good beach. Horrible food. Probably the worst food I’ve had in a resort. We had to go out in town to eat good flavor food.
Excellent
10.0
Pros: Loved everything.
Cons: Everything was great!!
Mediocre
2.0
Pros: Place looked good. Really Clean.
Cons: Grounds too big. Too much walked by to get anywhere. Staff pretends to care but really doesn't Beware of the tours they are very misleading Not a whole lot too do on the massive grounds Very reminiscent of a low budget cruise ship. A lot of money spent on beauty of hotel but not anything that benefits the guest. Food ok at best No beach besides the man made one. Which is not actually on the beach. The ruins look man made and there are rocks all along the real beach. Don't expect sand. There is none. Don't expectt any major benefit to staying here because of proximity to Excaret. There isn't a major benefit because you have to pay extra for Xcaret just like anyone else would. The unlimited experience is a trap to get you to go for 3 days. Don't waste your 350.00. I could go on and on. We complained about things to staff to no concern
Excellent
8.5
Pros: Beautiful Location
Cons: A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax
Excellent
9.7
Pros: The breakfast and food was excelent. The location was amazing. Definitely, I'll be back!
Cons: All was perfect
Good
6.2
Pros: The location was pretty
Cons: Reminding staff to clean our room.
Excellent
10.0
Pros: Facillities, food, location, cleanliness.
Cons: Dont expect to have a big beach area. The internet isn't good at all and they charge for it. The juice in the restaurants isn´t natural and the taste could be better.
Nestled on the beach, this Playa del Carmen resort is 2.2 mi (3.6 km) from Punta Esmeralda Beach and 3 mi (4.9 km) from Quinta Avenida. Playa 88 and 28 de Julio Square are also within 3 miles (5 km).
Overall 8.2 Excellent
Based on 213 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Cons: reservation process. They could not locate the reservation for a couple of days.
Good
7.1
Pros: We liked the food. The breakfast tacos outside were good. The buffet dinner was reasonable, only $20 each. And my in laws said it was fantastic. The sushi was good but overpriced - ie $12 for a plain California roll (not crab) for example. Bar tenders, azulitos staff friendly.
Cons: Front desk staff most unfriendly experienced in the world so far. Came at 3pm to the hotel off a ferry from cozumel and we were all feeling nauseated and tired. Told at front desk to come back at 3 (did I say it was 3?). So we went to get lunch at the resort which was a fiasco because we did not have a room number yet so they could not charge the room and they would not let our group leave until that was figured out. So I went back to the desk and it still took at least another thirty min. My kids were bored and making a scene (exhausted, needing to lie down). The staff from the manager on down were all lacking compassion. I think we got our room finally at 4:30. Oh and our luggage never came up. Then we had booked the non all inclusive plan (cost difference $199 per night per room vs $677 per night per room). They did not offer to let us upgrade on arrival for a cost. This created issues in that many restaurants did not know what to do and this created delays after all meals. They are not close to any restaurants so you are stuck there unless you take a taxi. I could not get a glass of wine with dinner (I wasn’t allowed to buy one - smh). The resort is huge and they gave our group of four adults one map even though we booked two rooms. Breakfast Kids club requires reservations for each session. It was hard for us to plan ahead. Wish they allowed drop off. Kids even treated like second class citizens (every child at the resort except mine got a cool flotation device-they really know how to do the have nots at this resort). Overall we loved and appreciated azulitos and that WAS included. The on-site travel agents over charged us for our excursion. Check out was ok. We did express check out but even with that there was confusion at the front desk. Oye. They need to fix this. They should not offer something less than all inclusive without putting a list of menus with prices in the rooms so that we can figure out where we can eat. They need to make the check out process at meals quicker. Be generous and friendly to get things off to a good start. I felt terrible about our stay for the first 24 hours and we were only there 36. What a waste of $1500 we spent there.
Excellent
8.0
Great resort, loved the pathways through the “jungle” with spider monkeys and lots of wildlife. Food was good and dinners were above average! BeCh was a little rough and full of seaweed but staff worked hard to keep it clean. Overall 7.5/10
Like that first plunge in a refreshing cenote, Sol is your reset before taking in the energy of Playa del Carmen. Enjoy a coffee on your balcony before taking to the streets to discover secret alleyway art galleries and sample mouth-watering tropical fruit from roadside carts. Then, you can find some of the best Cenote diving spots (naturally formed fresh-water pools)—all within a short drive.
Overall 8.2 Excellent
Based on 177 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
The rooftop restaurant was great; the food was delicious, the price was right, and the atmosphere was perfect. Not to mention the staff were very accommodating. It was nice to have such good food available without having to leave.
Excellent
10.0
The rooftop pool was picture-perfect, especially when paired with the amazing drinks and friendly bartenders. An absolute joy and an amazing value for the price.
Excellent
10.0
Amazing place, amazing service, helpful employees! Pls keep it up guys!
Excellent
8.0
My King deluxe room was clean and comfortable but there was no chair inside the room to sit on, so I missed not having a room chair. Of course there were two chairs and table on the outside patio but due to the rain, I was unable to use them.
Located in Playacar, this beachfront resort is next to a golf course and within 3 mi (5 km) of Quinta Avenida, Playacar Golf Club and Mamitas Beach Club. Grand Coral Golf Riviera Maya and Xplor Theme Park are also within 9 mi (15 km).
Overall 8.0 Excellent
Based on 1,756 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: Cuando decidimos celebrar nuestra boda en playa del carmen fue el único respondió a mis consultas. Y todo salio perfecto. Pasamos un gran momento.
Cons: Nada. Sólo q algunas habitaciones no incluían Heladera.
Located in Playacar, this beachfront resort is next to a golf course and within 1 mi (2 km) of Plaza Paraiso, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 2 miles (3 km).
Overall 7.9 Good
Based on 1,885 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.8
Excellent
8.5
Pros: My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.
Cons: Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!
Okay
4.0
Pros: the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!
Cons: The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!
Excellent
9.3
Pros: Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money.
Cons: Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.
Good
7.4
Pros: Great location, Attentive staff and Cold AC.
Cons: Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.
Excellent
10.0
Pros: Loved the beach low water current The suite upgrade was amazing Weather was perfect
Cons: It would of been better if they had an all inclusive plan
Mediocre
2.2
Pros: Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER
Okay
5.3
Pros: Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel.
Cons: The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.
Excellent
10.0
The location & setting is great. The staff we're great (tip the bartenders and cleaning staff for even better service ! ) Our shower was always hot (would have liked a colder water option actually). The food selection was great as well. Beach side waiter service would be an improvement for sure.
Located in Playacar, this beachfront resort is next to a golf course and within 1 mi (2 km) of Plaza Paraiso and Quinta Avenida. Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are also within 2 miles (3 km).
Overall 7.9 Good
Based on 865 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Pros: Everything was great! The place is gorgeous and very relaxing and it's a great price for All-Incusive! I will definitely go back to this resort again!!
Located in Playa del Carmen, this beachfront resort is next to a golf course and within 3 mi (5 km) of Quinta Avenida, Mamitas Beach Club and Guadalupe Church. El Camaleon Mayakoba Golf Course and Central Square are also within 6 mi (10 km).
Overall 7.5 Good
Based on 403 reviews
All
- All
- Families
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.0
Pros: Jorge Sanders Concierge gets a 5 star triple diamond rating. He made our entire trip. It was amazing because of Jorge Sanders concierge helped us so much and we wish we could repay him for everything he did for us.
Cons: Well we got 100 dollars stolen from us. It didnt come up in the investigation and they tried to make it up to us by giving us a spa credit. Which would have been amazing and totally rectified the situation. However the concierge manager was hard to get in touch with. And bu the time they offered us the spa credit we had 1 hour until we left back to the airport. So we were a little sad about how the situation was handled.
Overall 5.6 Okay
Based on 3 reviews
All
- All
Excellent
10.0
Pros: I absolutely Looooooved this Hotel, it was the MOST beautiful Hotel i ever stayed in and the staff and food was impeccable......... Love Love Love Love Loved it... 100 stars..
Excellent
9.6
Pros: Outstanding hotel, the staff were great. Had a small trouble at check in because I booked last minute but other than that everything was excellent.
Excellent
10.0
Pros: This is the 2nd time my wife and I have stayed there. Everything is always top notch, the people remember you and they go above and beyond when it comes to service. Also, it never feels crowded. We will be going back yet again
Excellent
10.0
Cons: Although it wasn't the fault of the resort it was disappointing that the beach was covered in seaweed they could not keep up with cleaning it and it prevented us from enjoying the beach
Nestled on the beach, this Downtown hotel is within a 5-minute walk of Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 10 minutes.
Overall 2.0 Mediocre
Based on 1 reviews
All
- All
- Solo travellers
Excellent
10.0
Pros: The stafff made a huge difference. Lovely Elizabeth and Cati took such great care of us. Just a great place.
Cons: The beach could have used better maintenance of seaweed
Mediocre
2.0
Pros: Rooftop bar, closed. Restaurant, closed. TV, inop. Why would you accept reservations when you’re under major renovations!? Nobody stayed there. I saw one other guest the while time. Not a single mention of current status on website, phone or upon check-in. I’ve stayed here in the past and loved it. Make sure it’s “open” before booking! (They did offer a refund after check-in but it was too late to find another place)
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