Playa del Carmen resorts

Pros: Grounds were beautiful

Cons: Room

Cons: Uncomfortable beds Horrible food Unfriendly staff

Pros: The attention given by staff!!!!

Pros: It`s a very beautiful resort. lot to do.

Cons: I thought the food at the buffet was average at best, could have been a lot better

Pros: Staff was always cleaning

Cons: Had a couple housekeeping issues, only have two choices for beer

Pros: Overall, my family and I had a great time

Cons: I wasn't aware that you had to wear formal clothing to attend different restaurant.

Pros: Variety of food was awesome and so were the juices. We especially liked the restaurants. Service was great and lots of smiles. Very clean.

Cons: Would like less oil used for cooking. Would like colder milk.

Pros: The restaurant buffet offers a lot of variety. Even though the cooking is on a large scale the food is still tasty. The "standard" room at Tropical was lovely - very big with a lot of storage space, quality furniture and a comfy bed. They clean every morning and stack up your fridge with beverages. The entire staff is very kind and helpful making you feel at ease all of the time. We were impressed by the cleaness of the facilities - it's a huge resort and it's good to know that they are constantly taking care of it, otherwise things would quickly start to go south. If you're looking for a few days of complete relaxation, just enjoying yourself by the sea and beach then Barcelo is the place to go.

Cons: The biggest and more or less only downside was that you need to pay 20$ for the wifi per day.

Pros: Everything in this resort is absolutely fantastic!!! We definitely are going to come again.

Pros: This is our second time visiting this resort this year, it’s beautiful, great food, amazing pool and beach and the staff are amazing.

Pros: The place was beautiful. Much more facilities than expected. Staff was so nice and friendly. Traveled to many resorts. This was the best.very classy.

Pros: everything from the first minute inside the resort i could not find a complain we stayed with my wife 7 nights and it was amazing. i am italian and i love trying food around the world. here food is simply excellent, breakfast and lunch buffer are superior quality for dinner the mexican is the best also as atmosphere. terra and mare is a good alternative. not good the indonesian because far from authentic. didnt try the others we tried the silver suites and then we moved to the ocean front suites villa number 11 which was much better and better value for the money. i think if i come back i would pick villa number 13

Cons: ocean is often choppy and sometimes polluted with algae. reserving sunchairs can be problematic you have to go early morning although many people keep reserving unfairly the chairs during the night

Pros: Everything else was amazing. We got a good deal in the price and totally loved it. Staff is friendly, service is great, food is yummy. The pool is big, drinks are good quality. room service is good too.

Cons: No security cameras in the main plaza españa. If something happens, there is no way to prove it. One of our friends was sucker punched by another patron and after the incident it was not possible to find that person. It doesn't happen often at this hotel, it's pretty safe usually but I'm not sure what the policy is on these situations. It definitely ruined the night for everyone. Our friend had a bleed from his ear, so he needed to be checked by medical staff. That was his last night so the flight was hard and now he's off work due to concussion. A couple of restaurants' food was a bit on the salty side which is not my favorite. The quality of ingredients though is good. Pools can be cold if the weather is not hot. No public hot tubs or heated pools.

Pros: We loved everything! The whole experience starts the exact moment you arrive- you are immediately greeted by extremely friendly staff and made feel very welcome. The entire resort and all the facilities are of the highest standard. The food is top-notch and any member of the staff will always greet you with a smile and would help you with anything you need. Our room was amazing! We had a swim-up suite and there's nothing we could fault. All drinks served, just as the food, are always of high quality. This was our first time in this resort but we can assure you it won't be our last one.

Cons: There's nothing we can fault.

Pros: Consistent appeal and upkeep.

Cons: I wish it's wifi was available while on its beach.

Pros: Large pool, the private beach area, the different restaurants to eat at.

Cons: The best all inclusive resort in Riviera Maya.

Pros: Lots of activities, great food, entertaining staff, and adult beverages

Cons: Would have been nice to have a coffee bar.

Pros: Amazing. Just amazing. The beach, pool, restaurants. Valentin never disappoints.

Pros: Clean room. Friendly staff\

Cons: Food wasn't that great.

Pros: 2nd time was as great as the first. Staff to food to other customers were all great.

Cons: Nothing

Pros: The hotel is huge, the pool bars, the 24 hour bar, the mall. The beach is so beautiful there.

Cons: The elevator looks cheap. The food can be better honestly. Ypou have to pay for wifi ... that's ridiculous

Cons: Tropical pool bar had terrible staff everyday.

Pros: Food

Cons: Staffs

Pros: food was delicious and plentiful. staff extremely friendly and helpful. nice amenities included in package

Cons: n/a

Pros: Facilities in general very good and general staff vet good

Cons: Had an aircon issue took 3 days to get sorted the supervisor at reception was very rude you would think I should have just put up with a damp room, it wasn’t bad after room move that seemed to be a real chore for him to give a functioning room to a paying guest

Pros: Everything was great: the facilities, the food, all personnel, the drinks, everything.

Cons: Not a huge deal, but there were no towels to be had any day after 11am or so, and neither was the towel person that nice, either.

Pros: The place is amazing, perfect for great family time

Cons: Wifi is paid

Pros: The Breakfast buffet was VAST! Fresh juices and fruit and an omelet station among other hot and cold things to choose from! All delicious! All the food at RH is amazing - the margaritas were fresh and really good (not weak like you would expect from an all inclusive)!! The tacos and guac on the beach cannot be beat!! The staff is kind and attentive. The room was amazing!! Splurge for the suite - you will not regret it! The pools were epic - complete with a swim up bar! The property is very well kept and runs like a well oiled machine! We will be back again next year no doubt.

Cons: No complaints! We love this property and have been twice now!

Pros: Huge and well maintained facilities.

Cons: Well, where do I start!? Check in - the staff asked to fill out all the similar documents that I filled out during booking. Why the double work???? Second, my wife got food poison a day after arriving to the hotel, and I can’t blame it anywhere else because we only ate at the hotel. Third, the beach is full with brown seaweed. It looks awful and it stinks; unfortunately, the entire Rivera Maya is just like that. Their “fancy” restaurant is always booked, and we tried booking it 3 days in advance. So we didn’t get to eat there. Final word - we will never stay there again

Pros: Location, food and hotel

Pros: The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant.

Cons: Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.

Pros: The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown.

Cons: Lack of entertainment. Food could use some improvement.

Pros: The staff were amazing. The grounds are incredibly manicured and maintained. The facilities sparkle. Dinner at Los Murales was remarkable. The breakfast options at La Palapa del Sol were really enjoyable and nightly specials kept it interesting. The rooms are beautifully decorated. Our entire family had a wonderful week there.

Cons: Like all resorts in Playa Del Carmen, they are struggling with the seaweed coming in on the beach. It's a never-ending battle. Given the value for what we paid, I don't have any suggestions.

Cons: Overpriced and totally not worth the money. They charged me for a 12 year old child as an adult when we got to the property. Will not stay here again and do not recommend it

Pros: We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night.

Cons: La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.

Pros: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Cons: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Pros: Great hotel and staff.

Cons: The room I purchased is not the room I was given.

Pros: The design of hotel ( perfect size) including the pools view and beach service, quality of food excellent and location great

Cons: Not enough night life with music.

Pros: The resort is modern, comfortable and beautiful. The location is perfect and the staff make the stay a dream! The gym is very complete and the breakfast with a view unforgettable. I would highly recommend it for a family stay.

Pros: The pool is amazing, the rooms looks new and are very well equipped. The breakfeat was very good and the staff was friendly

Cons: Some of the rooms have humidity issue. It causes bad smell and wet sheets. We had to switch two rooms because of the humidity.

Pros: Great location, right at the beach & near the centre. Beautiful swimming pools, great breakfast. Great views.

Cons: For a 5 star hotel it is really loud. Bring earplugs! Not only do you hear noise from bars in the room at night but what bothered me the most was the loud music in the hotel itself. Everywhere, in the elevator, at the pool even at breakfast at 7 am. Where one would appreciate the sound of the waves.

Pros: location

Cons: View of tree trunks & dirt. Unhelpful front desk & concierge. No comfortable seating or place for luggage in room. Loud music blaring 8am-10pm. Hundreds of dollars in unexpected extra charges for 5 night stay. Very stressful, not relaxing experience.

Pros: Proximity to 5ta Ave was definitely a plus. Conviniently located at a walking distance from local shops and restaurants. Staff was friendly and the hotel is well maintained.

Cons: Condensation in guest rooms created a minimal odor in the room.

Pros: pool area was very nice

Cons: no activity at all for the resort.Our bed and pillow was very uncomfortable,had a hard time to sleep.

Pros: The property itself, the staff, the location!!!

Cons: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Pros: The hotel is big , the pool view is perfect and they have separated pools for adults Only . The bed was like heaven

Cons: Don’t have breakfast service

Pros: customer service playa del carmen awesome hotel

Cons: N/A

Pros: Security, activities and convenience

Cons: Worst customer service ever!!! Rude no help and lazy service in the front...everyone else BUT the front desk

Pros: The breakfast and food was excelent. The location was amazing. Definitely, I'll be back!

Cons: All was perfect

Pros: Big and beautiful, kids friendly.

Cons: Can be a bit noisy for a couple with no kid

Pros: Food was great, location was incredible. Lots of walking paths and stunning scenery. We only stayed one night but would have loved to stay longer

Cons: Everything was good, but we felt a little uncomfortable with the constant sales pitches from the information desk in our hotel room area.

Pros: The best part of the hotel is the beach front and the landscape surrounding that area. This by far is the only place you will be spending time.

Cons: Having the name XCARET on the tittle makes you belive they will have the same attention to details, service and quality as this company but this hotel is run by BARCELO which has inferior services and all of the above mentioend. I would not recommend you staying in this place and I will let you know why. Even though everything is "included" on your stay there are hidden extras one example was the internet. For a hotel of this caliber you would think that it does. the fees are the following 1 hour 7dls and 1 day 12 dls, and so on. When I pay an all inclusive I want that, not keep paying complementary extras for the whole package. Room service has an extra. The quality of the food is a 5. The beach restaurant had a diverse international buffet, there were a lot of things but the quality was really poor. If you are someone from abroad wanting to try more Mexican food this is not the place. For Coke (Coca-cola) lovers I would not recommend this space. I'm not fond of any soda in particular, but if this is your case you would like to think twice before booking. For people who want to try different type of beers . They only have Corona. For people who want to chill at the pool with some drink and snack, beware that bringing snacks to the pool is a NO. For us this was a deal breaker. Now, the rooms.....The hotel Is a bit old I would say 5-10 years. There are many scratches on the furniture, and in my case there were tons of stains on the mirror of the bathroom. The lobby of the hotel was always dirty with leaves and palm tree branches, at first I though that it was due to the wind overnight but it stayed like that 3 days in a row. So if you are looking to book a modern space this place is not for you. If you google the size of the hotel is really big. Nevertheless, there are many spaces you are restricted too and are only available for royal members. Also, the size of the hotel is that huge that the emplyees can't serve everybody's attentions.

Pros: The resort was excellent

Cons: No free WiFi

Pros: Facility was great. Good beaches. Ok food. Didn't like the upselling too much.

Cons: Room AC didn't work too well. Ceiling fan worked, but cannot be adjusted so had to turn off, which makes room stuffy. Bathroom not too user friendly. Other than that, was good.

Pros: Lots of things to do. Great restaurant and friendly staff.

Cons: Had multiple issues with room. Jacuzzi did not work, would not turn on. When staff came to repair it they tore out tile and cement to be able to fix the issue. But the bathroom was left a mess. I was told the issue was fixed, I turned the tub on and it would not turn off. I had to turn off the breaker from the electrical panel. The next day I went to close the door after they dropped off some towels and the door handle came off. I wish I was making this stuff up.

Pros: The garden is VERY beautifull. The food in all the restaurants and drinks are VERY good.

Cons: You have to pay extra for the WIFI (50 dollar for 7 days per device !). That is bad enough. But it got worse : the page you need to use for the payment did not load (3 days in a row). And at the lobby they did not even try to help me. So I had to connect with my mobile data witch cost me a lot of money. Very unsatisfied ! Internet connection today is as normal as water and electricity. For that reason I will not return to the hotel.

Pros: Everything

Cons: Having to pay extra for WiFi, come ooooon!!!

Pros: This hotel really lived up to our expectations, the food was always good quality and there's plenty of options with the speciality restaurants - we loved going for breakfast at the beach restaurant this was a great view for the early mornings. Having the Xcaret plus package was perfect - the Xcaret park was huge and being able to do it a few hours at a time on different days definitely made it more relaxing and enjoyable to explore the park and bareable with the heat. All the staff we spoke to were helpful and friendly and the rooms were always well cleaned and well kept. One of our party also had a food allergy and all of the restaurants were very good at offering suggestions or making adaptations to the menu to cater for this.

Cons: The oriental restaurant wasn't great - but then being in Mexico, this clearly isn't their speciality

Pros: I found the staff very helpful and friendly. The grounds were beautiful. The room was very comfortable and clean. The water pressure was excellent in the shower and the linens were high quality and soft. The nearby park was a blast. Will be back!