Good to know
|Distance to city centre||0.6 km|
|Distance to airport||50.0 km|
|"Staff were amazing Especially Jazmin!."||(in 8 reviews)|
|"Best location, best service."||(in 14 reviews)|
|"Roof top pool area was exceptional."||(in 26 reviews)|
Time of year
Show reviews that mention
|ave shopping||in 3 reviews|
|bunch of restaurants||in 11 reviews|
|direct access to the beach||in 8 reviews|
|excellent in the room||in 20 reviews|
|friendly staff||in 61 reviews|
|great breakfast||in 42 reviews|
|great hotel||in 48 reviews|
|great location||in 46 reviews|
|great service||in 21 reviews|
|great view||in 12 reviews|
|heart of playa||in 6 reviews|
|hotel restaurant||in 12 reviews|
|loud music||in 7 reviews|
|noise in the night||in 12 reviews|
|playa del||in 18 reviews|
|pool area||in 19 reviews|
|quiet room||in 12 reviews|
|rooftop swimming pool||in 44 reviews|
|sandra||in 12 reviews|
The location is great. The hotel staff is really kind and caring. The room was pretty clean and set up.
There was no wifi signal in my room. The bed is not the most comfortable.
Location was perfect, room was spacious and clean, and the staff were amazing! Sandra helped as so much during our stay. Will definitely come back!
+ Perfect location in the center of Playa del Carmen ! Only 1min by walk to the 5th avenue where all the activities are (shops, restaurants, bars, nightclubs...) + Free and safe underground parking available + Beautiful interior area with palms + Office tours/activities available next to the reception + Staff was very nice and helpful + One free welcome Tequila per person when we arrived + Huge and beautiful apartment/loft with nice balcony with our own hamac + Kitchen is well equipped (many alcohols, sodas, waters available) + Enormous shower that split the loft in two different areas + Everything was clean and with nice furnitures + Big bed, comfortable and clean + WiFi worked very well + A/C + Rooftop area with the view over the sea !! The pool is gorgeous with all the sitting areas available and the bar
- Breakfast included was OK, but I think the choice included was very limited in terms of variety for a 5 stars hotel - No battery in the TV remote - The main beach near the hotel was unfortunately invaded by sargassum and it is not nice to enjoy the sea.
Good breakfast, very nice staff, good rooftop with pool
Too loud, too much noises, not worth a 5 stars
Everything would definitely come back and stay at this hotel again!
With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
based on 719 reviews
Things to know
- Awesome terrace
- Spacious rooms
- Friendly service
Policies vary by room type and provider.
Most popular landmarks
- Playa principal de Playa del Carmen 167 m
- Calle Quinta Avenida 196 m
- Parque 28 de julio 280 m
- Yucatek Divers 356 m
- Muelle Navega 0.7 km
- Mamita's Beach Club 1 km
|Playa Del Carmen||1 km|
|San Miguel de Cozumel||19 km|