The Palm at Playa

The Palm at Playa

8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 3333

rate per night


based on 489 reviews

The Palm at Playa
Sat 9/12
Wed 13/12
Room type
Nightly total
King room
Standard Room
Double room

About The Palm at Playa

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi and Parking for free

Located within walking distance of Terminal Foranea de Autobuses Station, The Palm at Playa offers free Wi-Fi, a rooftop pool and a private beach. This 3.5-star hotel is close to everything Playa del Carmen has to offer.

This contemporary hotel provides a rooftop terrace, a Jacuzzi and a beauty centre. For a fast and effortless arrival and departure experience, guests can benefit from the express check-in/check-out kiosk.

The air-conditioned rooms at the hotel are modern and have a mini bar, an iPod docking station and a flat-screen TV. They all offer a private bathroom, a telephone and a ceiling fan.

Serving Mexican dishes, Grill provides a convenient setting for an enjoyable meal. Room service is also available during certain times.

The Palm at Playa is located in the popular tourist destination of Centro. Xcaret Eco Theme Park and Xcaret Archaeological Site are an easy car trip away.

Photos of The Palm at Playa

Latest deals for The Palm at Playa

Sat 9/12
Wed 13/12
How payments to us affect rankingMore info
King room
See amenities
Standard Room
See amenities
Double room
See amenities
Deluxe room
See amenities
Executive room
See amenities

*Total includes estimated local taxes & fees payable on check out.

Prices are based on the total costs of the stay, including taxes and fees.

Amenities at The Palm at Playa

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Free parking

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Face masks for guests available
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • Process in place to check health of guests
  • CCTV in common areas
  • CCTV outside property
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Mosquito net
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Delivered food is securely covered
  • Guests can opt out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • First-aid kit
  • Thermometers for guests provided by property
  • Safe


  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Internet
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Services and conveniences

  • Wake-up service
  • Car hire
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

Things to do

  • Eco tourism
  • Beach access
  • Bicycle hire
  • Golf
  • Scuba diving
  • Diving
  • Snorkelling
  • Evening entertainment
  • Night club


  • Window
  • Garden view
  • Inner courtyard view
  • Landmark view
  • Quiet street view
  • Seating area
  • Sofa
  • City view

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Designated smoking area
  • Private entrance
  • Disabled access
  • Accessible by lift
  • Allergy-free room
  • Upper floors accessible by lift


  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room


  • Wine glasses
  • Kitchen
  • Kitchenette
  • Microwave
  • Tea/coffee maker
  • Coffee machine


  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Rooftop pool


  • Private bathroom
  • Shower
  • Toilet
  • Toilet paper


  • Ironing service
  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service (additional charge)

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV


  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet


  • Fax/photocopying
  • Laptop safe

Family friendly

  • Babysitting or child care

Reviews of The Palm at Playa

GoodBased on 489 verified guest reviews

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6.2 Okay
Pros:The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place
Cons:For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night
9.4 Wonderful
Pros:Centric. Staff a great. Modern and great room . Very comfortable. In the room you have 2 showers A terrace and a lots of small things Like a bag with Towels to the beach . Umbrellas in case of rain , etc Breakfast is good with a lot of choises . Great atención . The pool at the last floor is incredible
Cons:We got a room with a terrace to the street. Very noisy. You have to Ask for a quite room . The hotel restaurant try to attract people at night with a very noisy music .
6.2 Okay
Pros:The shower area was beautiful with two ceiling shower heads.
Cons:Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other to hot. Maybe a 5 degree difference. Lots of apologies, but no offer of compensation I've stayed over 600 nights at Marriott hotels, over a hundred at Sheraton hotels. NEVER have I been treated this way over a mechanical problem. DON'T stay here. Lots of glitz but no real concern for the guests and their comfort.


8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Calle Quinta Avenida163 m
  • Parque 28 de julio213 m
  • Playa principal de Playa del Carmen224 m
  • Yucatek Divers319 m
  • Muelle Navega0.7 km
  • Mamita's Beach Club1 km
  • Aviario Xaman Ha1.2 km
  • Playacar Golf Club2.1 km
  • Parque Xplor6.7 km
  • Xcaret Park7 km
  • El Camaleón Mayakoba Golf Club8.3 km
  • Terminal marítima Punta Venado8.4 km



Check in anytime after 15:00, check out anytime before 12:00


Cancellation/pre-payment policies vary by room type and provider.

When to book a room at The Palm at Playa

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at The Palm at Playa

  • How long should you stay at The Palm at Playa? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at The Palm at Playa

  • Where is The Palm at Playa located?

    The Palm at Playa is located at 8th Street Between 5th And 10th Avenue in Centro, 0.5 km from the centre of Playa del Carmen. Calle Quinta Avenida is the closest landmark to The Palm at Playa.

  • When is check-in time and check-out time at The Palm at Playa?

    Check-in time is 15:00 and check-out time is 12:00 at The Palm at Playa.

  • Does The Palm at Playa offer free Wi-Fi?

    Yes, The Palm at Playa offers free Wi-Fi.

  • Does The Palm at Playa offer free parking?

    Yes, The Palm at Playa offers free parking.

  • How far is The Palm at Playa from the airport?

    The Palm at Playa is 19.2 km from Cozumel. The Palm at Playa is 49.1 km from Cancun.

  • Does The Palm at Playa have a pool?

    Yes, The Palm at Playa has a pool on-site.

  • How does KAYAK find such great The Palm at Playa hotel deals?

    KAYAK scours the web for all room deals available at The Palm at Playa in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Palm at Playa and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Palm at Playa.

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Good to know

Value for money


Distance to city centre

0.5 km

Nearest airport


Distance to airport

19.1 km