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Itâ€™s newly renovated, very clean, royal. The food is amazing taste great and lots of varieties. Staff are very polite and friendly. In my opinion the Riu is the best hotel in the Caribbean.
No it exceeded my expectations
The architecture is excellent food is delicious, staff was mostly accommodating
It is a bit of a long drive from the airport about 50 minutes. The water aerobic class with Leo was great
Staff was amazing. Great stay!
Very friendly staff that made us feel safe and welcome.
The size of the hotel room was a bit smaller than expected.
Pretty property and nice beach. Staff as always was pleasant and helpful
Quality of food has declined dramatically. The pool is in deplorable condition and needs extensive renovations
Set in upmarket district of Playa del Carmen, the Riu Palace Riviera Maya is an upscale, all-inclusive resort set on a pristine section of beach. The hotel presents a Las Vegas casino glamor and glitz and balances it out perfectly with the hacienda-style architecture and massive gardens.
Located in the Playacar resort area, the complex is shared with five other classy hotels from the Riu chain. Walk along the beach to downtown Playa del Carmen, where plenty of bars, restaurants, and retail shop await. Cancun is an hour or more north and makes for a perfect day trip, as does Xel-Ha and Xcaret parks, the Mayan ruins of Tulum and Chichen Itza.
The 400 rooms at the Riu Palace are traditional hacienda-style with furnished balconies and views of the gardens or courtyard. Guests can choose from Junior Suites, Suites and Whirlpool Bath Suites. Every room is spacious with separate sitting areas and large beds. As guests upgrade, space becomes larger and more luxurious amenities are added. Coffeemakers, liquor dispensers, minibars, free Wi-Fi, and more are included in all stays.
Sparkling turquoise water and the gorgeous white-sand beach is a main draw for guests. A huge ocean-view pool offers over 13,500 square feet of space with a swim-up bar and built-in tables and seats. There are tons of activities throughout the day, including beach sports, pool games, and evening entertainment. There is also a kids’ club, a spacious fitness center along with a relaxing spa with unique treatments are also available for guest use.
Six restaurants, four bars, and 24-hour room service give guests an array of dining options and they can also dine at any Riu resort in the complex.
based on 2,481 reviews
Things to know
- Recreation staff is nice
- Friendly service
- Nice building
Policies vary by room type and provider.
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Most popular landmarks
- Playacar Golf Club 138 m
- Aviario Xaman Ha 0.9 km
- Yucatek Divers 1.8 km
- Calle Quinta Avenida 1.9 km
- Playa principal de Playa del Carmen 2 km
- Parque 28 de julio 2.1 km