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A very good manager who tried to fix this all. Very educated, polite and client oriented.
Dirty room, provided not what we have booked, poor food, old property, small space, average beach, overpriced!!! Definitely a 4* hotel.
The staff were extra nice and special, they made you feel important! The food was excellent and the fruit was amazing!
The only thing I didn’t like was leaving:(
Playacar Palace Hotel stands in the Hotel Zone of Playa del Carmen. It’s an all-inclusive resort that offers first-rate services, relaxing facilities, and luxurious accommodations. The hotel makes for a vacation to remember for those visiting the Riviera Maya.
Playacar Palace Hotel stands right on the beach and offers easy access to the waterfront. Guests can take a ferry to Cozumel from the UltraMar Playa del Carmen harbor. Those interested in some outdoor shopping can check out the facilities at Paseo Del Carmen. Downtown can be reached following a 10-minute drive. Those who want to get more fun out of the beaches can drive for an hour to Tulum. Cancun International Airport is also located close by with a drive of 50 minutes.
The rooms at Playacar Palace Hotel are modern and upscale. They feature a cool-gray décor in a whitewashed surrounding. Wall hangings made from carved stone, marble flooring, and hot tubs meant for two give the rooms a sophisticated touch. High-end toiletries and marble shower stalls are provided in every room along with flat-screen LCD television sets, safes, and air-conditioning. A sitting area is provided in the suites, concierge-level rooms are equipped with espresso machines and DVD players, and some of the rooms have balconies. Free WiFi is another feature in every room.
Guests can take their pick from three restaurants on site, while the central lobby offers a casual buffet. Asian and Italian cuisines are available at the restaurants. Guests can enjoy a drink at the bar, either poolside or in the lobby. Luna Lounge has cocktails and Thai-style small plates for dinner.
There’s plenty to choose from in terms of additional features at Playacar Palace Hotel, with a fitness center, full-service spa, and kids’ club, among others. An outdoor pool with accompanying loungers is also available.
Playacar Palace Hotel is an ideal place to stay for those looking for a relaxing and entertaining vacation either on their own or with friends and family.
based on 1,326 reviews
Things to know
- Nice building
- Spacious rooms
- Friendly service
Policies vary by room type and provider.
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Most popular landmarks
- Aviario Xaman Ha 0.4 km
- Yucatek Divers 0.5 km
- Calle Quinta Avenida 0.6 km
- Playa principal de Playa del Carmen 0.6 km
- Parque 28 de julio 0.8 km
- Muelle Navega 1.4 km