Good to know
|Distance to city centre||2.3 km|
|Distance to airport||52.4 km|
Time of year
Show reviews that mention
|beach and the pool||in 7 reviews|
|big room||in 6 reviews|
|comfortable beds||in 11 reviews|
|excellent service||in 43 reviews|
|food was good||in 65 reviews|
|great beach||in 6 reviews|
|hear some construction noise||in 15 reviews|
|location and staff||in 52 reviews|
|pool or beach to find chairs||in 33 reviews|
|pools with hot tubs||in 6 reviews|
|scalding to freezing||in 3 reviews|
|staff was very friendly||in 80 reviews|
|uneven floor||in 7 reviews|
The service is great!
Everything! Super clean, food was excellent, beach had some seaweed but not bad at all. Staff was super attentive. We were always greeted with smiles. The grounds are beautifull. Tranquil! We absolutely loved this resort. Oh, and drinks were great!
Plumbing backed up overnight and when we woke up there was sewage standing in the shower and the toilet would not flush. Staff said it wasn’t “big enough problem” when we asked for new room. Housekeeping came and cleaned but we still questioned their sanitation methods. Room was once very fancy but you can tell it has been painted, repainted, and painted again. Previous guest’s shower gel was left in the shower. Random hair was found in the sink. Ant was in my melon salad at Las Ventanas (worst restaurant on the property in my opinion). The landscaping is beautiful and a couple of staff went out of there way to be accommodating. Everything else was sub-par. I regret booking here. The great reviews must be a lot older and not recent....
Breakfast was fantastic!! Wonderful buffet! Great made to order omelettes!! Lunch buffet was wonderful also! Both breakfast and lunch have menu orders also! I loved ordering food around the pool and also on the beach!
The dinners could have been shorter. I would have also liked a dinner buffet, instead of all reservations at long dinners! I would have liked the snorkeling trip to be $30-$35 instead of $50. Everything else was great!
The food was simply amazing! All of the restaurants gave us a culinary experience we’ve never had before. All the staff members were simply amazing! Jose, Carlos and Erika at Bar Alegría we’re the best and created great relationships with us. Nicholas made our dinners memorable at two different restaurants during our stay. Our room was always neat and comfortable, we even had a special surprise for our honeymoon which made it so special. All the staff at this resort make our experience an unforgettable one. We will definitely return again!
The rooms were a little hot at times. The entertainment could use a little more energy. We felt their wasn’t as much entertainment options as we’ve experienced at other resorts. We weren’t able to experience the hibachi grill or chefs table due to limited reservations.
Nestled on the beach, this Playacar property is within 2 mi (3 km) of Paseo del Carmen, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 mi (5 km).
based on 1,543 reviews
Things to know
- Friendly atmosphere
- Friendly service
- Nice building
- Pleasant hotel grounds
Policies vary by room type and provider.
Reviews about Royal Hideaway Playacar - Adults only
Most popular landmarks
- Playacar Golf Club 0.4 km
- Aviario Xaman Ha 1.4 km
- Yucatek Divers 2.2 km
- Calle Quinta Avenida 2.4 km
- Playa principal de Playa del Carmen 2.4 km
- Parque 28 de julio 2.6 km
|Playa Del Carmen||1.7 km|
|San Miguel de Cozumel||19.3 km|