Good to know
|Distance to city centre||2.3 km|
|Distance to airport||52.4 km|
|"Very good food, wine and drinks."||(in 50 reviews)|
|"Great beaches, lovely service and staff"||(in 5 reviews)|
|"Most staff are very friendly."||(in 57 reviews)|
Time of year
Show reviews that mention
|beach and the pool||in 7 reviews|
|big room||in 6 reviews|
|comfortable beds||in 11 reviews|
|excellent service||in 43 reviews|
|food was good||in 65 reviews|
|great beach||in 6 reviews|
|hear some construction noise||in 15 reviews|
|location and staff||in 52 reviews|
|pool or beach to find chairs||in 33 reviews|
|pools with hot tubs||in 6 reviews|
|scalding to freezing||in 3 reviews|
|staff was very friendly||in 80 reviews|
|uneven floor||in 7 reviews|
Very high class experience starting as soon as you pull up and the bellboys come out to open your door. Facilities are nice. Pools are pretty good. The restaurants are pretty good especially those with a more formal dress code. There is a very nice beach that they keep clean with equipment. They must make their own ice cream. It is really good.
They don't seem to be able to cook an egg properly. The breakfast and lunch buffets are barely average. I would expect better for the price. Also the service at lunch and room service was always slow for us. We are talking 25 minutes for a lunch order and 40 minutes to get room service to bring ice cream. On cooler days the "hot pools" just aren't warm enough. The small pools by the sand and the pool closest to our room were not kept clean.
The location and the beach were terrific. Staff was very nice and attentive, especially at the various restaurants. The variety, quality, and presentation of meals, outstanding. The restaurants excellent.
The concierge assigned to our building was not very efficient (forgot to make a couple of reservations that we needed) but other staff members made up for this.
Great Location and Beach, nice property and rooms.
High Focus on US tourists, unauthentic taste of food and preferred treatment for US tourists, Dinner time to be reserved with only very early and late options if reservation is not done days or weeks in advance , but empty tables in the restaurant all the time. For example only available time at Palazzo was 10pm, but then we were the ONLY one in the restaurant and it closes at 10.30, so you are always in a rush to eat and order. Happened very similar the evening before in the Asian as well. Absolutely not understandable and not reflecting the standard the Hotel has. Breakfast and dinner at Mexican Restaurant have been far below expectations on the usually great Mexican Cusine. I would strongly recommend to stay more authentic there.
All staff are super friendly and helpful throughout the resort. The wait staff were absolutely amazing tending to guests both on the beach front and poolside, and the food was great!
It was sometimes difficult to connect with the villa concierge who books in dinner for you, especially when you're on back to back day tours that require you to be picked up prior to the start of their working hours and return once they have left for the day.
The room, facilities, beach, food.
The concierge was never around. Our villa had none and they did not tell us. Reservation only dinners but without a concierge we could not get them. We also requested ground floor six months in advance and paid to upgrade due to my husband having knee surgery and they did not honor. He ended up having to see a doctor in town! The front desk staff is unresponsive and have poor communication skills!
Royal Hideaway Playacar, Adults Only, is a luxury hotel and resort situated in the incredibly beautiful Riviera Maya. It allows guests to fully enjoy the serenity and romance that Royal Hideaway offers. One of the biggest draws of the hotel is that it sits near some of the main attractions in the area, but far enough away that it maintains a serene and peaceful atmosphere. For instance, the world-famous Playa del Carmen is just a short trip away.
In all, Royal Hideaway Playacar offers guests 201 amazing rooms to enjoy for their stay. All of the suites are surrounded by lush gardens that offer unparalleled privacy and atmosphere. Each room comes with free Wi-Fi, customized air conditioning, an iPod dock and can be configured with either one king size bed or two double beds. Most importantly, every guest has access to all of the amazing amenities the resort has available.
There are a total of six different swimming pools on-premises, each one with an incredible view of the nearby beach. This includes three relaxation pools for unwinding with a cool drink and the infinity pool that features a soothing waterfall as its centerpiece. Royal Hideaway Playacar also has a private beach just for resort guests where they can also order food and drinks to be brought to them.
Visitors are bound to work up an appetite after a full day of sand and sun, which is why Royal Hideaway Playacar has six restaurants and three different bars to choose from. Each one is unique, offering a different collection of cuisine and atmosphere. Some of the restaurants offer formal dinners complete with a dress code while others are decidedly more relaxed and casual.
based on 1,674 reviews
Things to know
- Friendly atmosphere
- Pleasant hotel grounds
- Friendly service
Policies vary by room type and provider.
FAQs when booking at Royal Hideaway Playacar - Adults only
Does the Royal Hideaway Playacar - Adults only resort have any sports activities on offer?
Being right on the beach, the Royal Hideaway Playacar - Adults only resort has a range of water sport activities you can partake in, with all non-motorized water sports such as kayaking and paddle boards included in the resort package. If you are looking for some fitness activities, you can play beach volleyball or you can go for one of the Aqua Gym or zumba classes, while yoga lovers can participate in a session every morning at 8:00 am. Finally, if you are curious about the underwater world, head to the scuba diving center of the resort where you can rent equipment or sign up for lessons for an extra charge.
What sort of night time entertainment can I find at the Royal Hideaway Playacar - Adults only resort?
The Royal Hideaway Playacar - Adults only resort organizes fiestas with reggae and salsa music that will get everyone dancing after dinner, and it is on a couple of times a week at the outdoor bar. If you’re looking for something a little more relaxed, head to Bar Allegria where you will find light live music every night, otherwise you can head to the Club Royale Theater where you can watch a show while having a delicious dinner.
Where can I smoke at the Royal Hideaway Playacar - Adults only resort?
While smoking is prohibited inside the rooms and restaurants of the Royal Hideaway Playacar - Adults only resort, guests who wish to have a cigarette can do so on their room’s balcony, on any of the restaurant terraces, at Bar Allegria which is an outdoor bar, and in some areas of outdoor restaurants The Deck and The Grill.
How can I get from the Cancun airport to the Royal Hideaway Playacar - Adults only resort?
The Royal Hideaway Playacar - Adults only resort is about 1h drive away from the airport, and the easiest way to get to your accommodation is by taxi or through a private transport company such as USA Transfers. If you are looking at renting a car, you will find multiple car rental agencies to choose from at the Cancun airport, amongst which Avis Car Rental is the only one that also has a desk at the resort should you wish to return the car before the end of your trip.
Can I check in early at the Royal Hideaway Playacar - Adults only resort?
If your flight arrives early and you expect to get to the Royal Hideaway Playacar - Adults only resort before the usual check in time, you can make the request to check in early and the hotel staff will be able to accommodate you if your room is ready. However, in the case where it is not, you will be able to store your luggage free of charge with the staff at the front desk and you will be able to start using the resort’s amenities until check in time.
Where is Royal Hideaway Playacar - Adults only located?
Royal Hideaway Playacar - Adults only is located at Lote Hotelero No 6 Desarollo, 2.3 km from the centre of Playa del Carmen. Playacar Golf Club is the closest landmark to Royal Hideaway Playacar - Adults only.
When is check-in time and check-out time at Royal Hideaway Playacar - Adults only?
Check-in time is 15:00 and check-out time is 12:00 at Royal Hideaway Playacar - Adults only.
Does Royal Hideaway Playacar - Adults only offer free Wi-Fi?
No, Royal Hideaway Playacar - Adults only does not offer free Wi-Fi.
Does Royal Hideaway Playacar - Adults only offer free parking?
Yes, Royal Hideaway Playacar - Adults only offers free parking.
Does Royal Hideaway Playacar - Adults only offer free airport shuttle service?
No, Royal Hideaway Playacar - Adults only does not offer free airport shuttle service.
How far is Royal Hideaway Playacar - Adults only from the airport?
Royal Hideaway Playacar - Adults only is 19.3 km from Cozumel. Royal Hideaway Playacar - Adults only is 52.4 km from Cancun.
Can you bring pets to Royal Hideaway Playacar - Adults only?
No, pets are not allowed at Royal Hideaway Playacar - Adults only.
Does Royal Hideaway Playacar - Adults only have a pool?
Yes, Royal Hideaway Playacar - Adults only has a pool on-site.
Reviews about Royal Hideaway Playacar - Adults only
Most popular landmarks
- Playacar Golf Club 0.4 km
- Aviario Xaman Ha 1.4 km
- Yucatek Divers 2.2 km
- Calle Quinta Avenida 2.4 km
- Playa principal de Playa del Carmen 2.4 km
- Parque 28 de julio 2.6 km